From: Anonymous on
I have a standalone version of Office 2003 Small Business Edition. When I try to open Outlook, I get the following error:

The exception unknown software exception (Ox40000015) occurred in the application at location 0x7813461a.

Click on OK to terminate the program
Click on CANCEL to debug the program


When I tried to reinstall the software using my Office 2003 application disks, the installer failed to initialize with a similar issue. What do I do?

EggHeadCafe.com - .NET Developer Portal of Choice
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From: Lanwench [MVP - Exchange] on
In news:2006102214536dwarfel(a)yahoo.com,
DW <DW> typed:
> I have a standalone version of Office 2003 Small Business Edition.
> When I try to open Outlook, I get the following error:
>
> The exception unknown software exception (Ox40000015) occurred in the
> application at location 0x7813461a.
>
> Click on OK to terminate the program
> Click on CANCEL to debug the program
>
>
> When I tried to reinstall the software using my Office 2003
> application disks, the installer failed to initialize with a similar
> issue. What do I do?
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com

Can you open Word?
Had you already configured a mail profile in Outlook, and did it ever work?
Check your workstation's event logs.


From: DW on
> Can you open Word?

Yes, wprd opens fine.

> Had you already configured a mail profile in Outlook, and did it ever work?

Yes, it worked fine up to Saturday, when my computer became infected
with Virus Burst software and other sypyware. I disinfected the
computer, and this problem appears to be the only issue.

> Check your workstation's event logs.

What am I looking for?

From: DW on
Here's spme additional info:

When trying to launch the Office 2003 installer, I get the following
error:

Runtime Error!

Program C:|WINDOWS\system32\msiexec.exe

This application has requested the Runtime to terminate in an unusual
way.

===================

DW wrote:
> > Can you open Word?
>
> Yes, wprd opens fine.
>
> > Had you already configured a mail profile in Outlook, and did it ever work?
>
> Yes, it worked fine up to Saturday, when my computer became infected
> with Virus Burst software and other sypyware. I disinfected the
> computer, and this problem appears to be the only issue.
>
> > Check your workstation's event logs.
>
> What am I looking for?

From: Lanwench [MVP - Exchange] on
In news:1161612261.606676.120050(a)m7g2000cwm.googlegroups.com,
DW <dwarfel(a)yahoo.com> typed:
>> Can you open Word?
>
> Yes, wprd opens fine.
>
>> Had you already configured a mail profile in Outlook, and did it
>> ever work?
>
> Yes, it worked fine up to Saturday, when my computer became infected
> with Virus Burst software and other sypyware. I disinfected the
> computer, and this problem appears to be the only issue.
>
>> Check your workstation's event logs.
>
> What am I looking for?

Errors!


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