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From: Karasaga on 28 Jan 2010 16:28
Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently.
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f.
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga
From: Adan Daroski on 29 Jan 2010 05:42

I was unable to locate a file named outprnt on the computer. I changed
the
settings to view system and hidden files before the search.
I reset the page setup for daily style to - letter, smaller title font
(courier new), removed printing footer, etc.
After changing all settings back to basic values it still crashes
outlook
when trying to print, or print preview.
_________________
Techstore are specialists in a range of 'Printing'
(http://www.techstore.ie/Design-Print/index.html) Services.


--
Adan Daroski
http://forums.slipstick.com

From: robford37 on 11 Feb 2010 15:16
Karasaga,

I'm having the same problem with just one user. I've done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob

"Karasaga" wrote:

> Hello ,
> I am doing deskside support for a large company and coming across this
> problem. Outlook 2007 crashing randomly when users trying to print the
> emails. For some users it happened one to two times a day.
> Here are the details on the issue,
> All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
> does not cause all the pc's to behave in same way and affecting may be 20+
> users), Xerox MFD printers.
> I have recreated windows profile, renamed Outlprnt file, tested the new
> printer driver, installed the printer locally by creating TCP/IP (Network
> printers), removed and reinstalled Office 2007, ran office diagnostic tool,
> defrag, chkdsk, but nothing seems to be fixing the problem permanently.
> ------------------------------------------------------------------------------------------------
> Event ID: Source Microsoft Office 12, Event ID : 1000
> Description:
> Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
> faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
> fault address 0x00333d6f.
> ------------------------------------------------------------------------------------------------
> Any more tips remain on the issue will be appreciated beside reimaging the
> pc's !
>
> Thanks,
>
> Karasaga
From: Brian Tillman [MVP-Outlook] on 11 Feb 2010 17:49
"Adan Daroski" <Adan.Daroski.45jqwy(a)invalid> wrote in message
news:Adan.Daroski.45jqwy(a)invalid...

> I was unable to locate a file named outprnt on the computer.

It's in %AppData%\Microsoft\Outlook
--
Brian Tillman [MVP-Outlook]

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