From: jilltre on
I have an Outlook user where the icon in the inbox message section gets an
incoming new email, the text is bold, and the icon envelope is closed. She is
using the reading pane, and clicks in the message in the reading pane, then
clicks away to the next message, the envelope icon does not change from
closed (unread) to open (read).. the text does not go from bold to unbold.

It is really weird .. and started after last month's updates... any
suggestions on what could be causing this?

thanks.

From: Diane Poremsky [MVP] on
go to tools, options, other tab, read pane. Is she using the option to mark
read on change or after xx seconds?

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"jilltre" <jilltre(a)discussions.microsoft.com> wrote in message
news:03E6046C-B5F4-4058-A82F-56527AF97FDB(a)microsoft.com...
> I have an Outlook user where the icon in the inbox message section gets an
> incoming new email, the text is bold, and the icon envelope is closed. She
> is
> using the reading pane, and clicks in the message in the reading pane,
> then
> clicks away to the next message, the envelope icon does not change from
> closed (unread) to open (read).. the text does not go from bold to unbold.
>
> It is really weird .. and started after last month's updates... any
> suggestions on what could be causing this?
>
> thanks.
>
From: margo on
Outlook Inbox: says I have a new message, (unread) - but in the email list there is no unopened mail. where is this unread message? if at all..........

thanks.

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frmsrcurl: http://msgroups.net/microsoft.public.outlook.general/Outlook-2007-message-icon-will-not-change-from-closed-unread-to