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From: Tre on 11 May 2010 13:58
I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks



Melanie wrote:

We have been experiencing the exact same problems since the fall.
26-Mar-10

We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email

Previous Posts In This Thread:

On Thursday, January 28, 2010 4:28 PM
Karasaga wrote:

Outlook 2007 crashes when printing email
Hello ,
I am doing deskside support for a large company and coming across this
problem. Outlook 2007 crashing randomly when users trying to print the
emails. For some users it happened one to two times a day.
Here are the details on the issue,
All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
does not cause all the pc's to behave in same way and affecting may be 20+
users), Xerox MFD printers.
I have recreated windows profile, renamed Outlprnt file, tested the new
printer driver, installed the printer locally by creating TCP/IP (Network
printers), removed and reinstalled Office 2007, ran office diagnostic tool,
defrag, chkdsk, but nothing seems to be fixing the problem permanently.
------------------------------------------------------------------------------------------------
Event ID: Source Microsoft Office 12, Event ID : 1000
Description:
Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
fault address 0x00333d6f.
------------------------------------------------------------------------------------------------
Any more tips remain on the issue will be appreciated beside reimaging the
pc's !

Thanks,

Karasaga

On Friday, January 29, 2010 5:42 AM
Adan Daroski wrote:

I was unable to locate a file named outprnt on the computer.
I was unable to locate a file named outprnt on the computer. I changed
the
settings to view system and hidden files before the search.
I reset the page setup for daily style to - letter, smaller title font
(courier new), removed printing footer, etc.
After changing all settings back to basic values it still crashes
outlook
when trying to print, or print preview.
_________________
Techstore are specialists in a range of 'Printing'
(http://www.techstore.ie/Design-Print/index.html) Services.


--
Adan Daroski
http://forums.slipstick.com

On Thursday, February 11, 2010 3:16 PM
robford37 wrote:

Karasaga,I am having the same problem with just one user.
Karasaga,

I am having the same problem with just one user. I have done everything you
have and it still happens. Were you ever able to find a solution?

Thanks,

Rob

"Karasaga" wrote:

On Thursday, February 11, 2010 5:49 PM
Brian Tillman [MVP-Outlook] wrote:

it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
it is in %AppData%\Microsoft\Outlook
--
Brian Tillman [MVP-Outlook]

On Friday, March 26, 2010 9:57 AM
Melanie wrote:

We have been experiencing the exact same problems since the fall.
We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!

---
frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email


Submitted via EggHeadCafe - Software Developer Portal of Choice
Get Silverlight 4 Installed: Tips and Tricks
http://www.eggheadcafe.com/tutorials/aspnet/05910e41-3846-4db9-8e1b-f54c56a64ed9/get-silverlight-4-install.aspx
From: LINDAAHILL10 on 16 May 2010 15:53
How do I unisntall KB972363?


"Tre DeMaine" wrote:

> I just got off the phone with MS. they stated that this is a known issue that happend with an october 09 security update. more specifically(sp), KB972363.
> they could not guarantee that uninstalling this would work, however they did say that the June Cumulative update will fix this problem. so hold out for a few more weeks
>
>
>
> Melanie wrote:
>
> We have been experiencing the exact same problems since the fall.
> 26-Mar-10
>
> We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!
>
> ---
> frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email
>
> Previous Posts In This Thread:
>
> On Thursday, January 28, 2010 4:28 PM
> Karasaga wrote:
>
> Outlook 2007 crashes when printing email
> Hello ,
> I am doing deskside support for a large company and coming across this
> problem. Outlook 2007 crashing randomly when users trying to print the
> emails. For some users it happened one to two times a day.
> Here are the details on the issue,
> All users have XP SP3, Outlook 2007 sp2, kb972363 (yes, this patch but it
> does not cause all the pc's to behave in same way and affecting may be 20+
> users), Xerox MFD printers.
> I have recreated windows profile, renamed Outlprnt file, tested the new
> printer driver, installed the printer locally by creating TCP/IP (Network
> printers), removed and reinstalled Office 2007, ran office diagnostic tool,
> defrag, chkdsk, but nothing seems to be fixing the problem permanently.
> ------------------------------------------------------------------------------------------------
> Event ID: Source Microsoft Office 12, Event ID : 1000
> Description:
> Faulting application outlook.exe version 12.0.6514.5000, stamp 4a89dc70,
> faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?0,
> fault address 0x00333d6f.
> ------------------------------------------------------------------------------------------------
> Any more tips remain on the issue will be appreciated beside reimaging the
> pc's !
>
> Thanks,
>
> Karasaga
>
> On Friday, January 29, 2010 5:42 AM
> Adan Daroski wrote:
>
> I was unable to locate a file named outprnt on the computer.
> I was unable to locate a file named outprnt on the computer. I changed
> the
> settings to view system and hidden files before the search.
> I reset the page setup for daily style to - letter, smaller title font
> (courier new), removed printing footer, etc.
> After changing all settings back to basic values it still crashes
> outlook
> when trying to print, or print preview.
> _________________
> Techstore are specialists in a range of 'Printing'
> (http://www.techstore.ie/Design-Print/index.html) Services.
>
>
> --
> Adan Daroski
> http://forums.slipstick.com
>
> On Thursday, February 11, 2010 3:16 PM
> robford37 wrote:
>
> Karasaga,I am having the same problem with just one user.
> Karasaga,
>
> I am having the same problem with just one user. I have done everything you
> have and it still happens. Were you ever able to find a solution?
>
> Thanks,
>
> Rob
>
> "Karasaga" wrote:
>
> On Thursday, February 11, 2010 5:49 PM
> Brian Tillman [MVP-Outlook] wrote:
>
> it is in %AppData%\Microsoft\Outlook--Brian Tillman [MVP-Outlook]
> it is in %AppData%\Microsoft\Outlook
> --
> Brian Tillman [MVP-Outlook]
>
> On Friday, March 26, 2010 9:57 AM
> Melanie wrote:
>
> We have been experiencing the exact same problems since the fall.
> We have been experiencing the exact same problems since the fall. The strange thing is it is only happening to approx 10-15 out of a few hundred users. We cannot replicate it as it happens randomly. It actually stopped happening about 2-3 weeks ago however on Monday it started again with the same users reporting the problem. We have done everything suggested on the outlook forums. I thought perhaps something changed on the network that fixed the problem temporarily but the network guys think it is a desktop issue. I cannot find a commonality with these users. If anyone can think of something, let us know!
>
> ---
> frmsrcurl: http://msgroups.net/microsoft.public.outlook/Outlook-2007-crashes-when-printing-email
>
>
> Submitted via EggHeadCafe - Software Developer Portal of Choice
> Get Silverlight 4 Installed: Tips and Tricks
> http://www.eggheadcafe.com/tutorials/aspnet/05910e41-3846-4db9-8e1b-f54c56a64ed9/get-silverlight-4-install.aspx
> .
>
From: Brian Tillman [MVP-Outlook] on 17 May 2010 08:20
"LINDAAHILL10" <LINDAAHILL10(a)discussions.microsoft.com> wrote in message
news:E938031F-5AA1-4852-8EDA-23B120EEE1AF(a)microsoft.com...

> How do I unisntall KB972363?

Look in Add/Remove Programs.
--
Brian Tillman [MVP-Outlook]

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