POP3 Connector Issues
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From: Lesa H. on 27 Jul 2007 11:59 I have a client that is using the POP3 Connector with SBS 2003. A few days ago, the connector just stopped downloading mail. When I looked at the event logs, there were no errors. I tried changing logging to maximum to see where things were going wrong and when the service tried to restart, it was failing. I had the following in the System Event log Event Type: Error Event Source: Service Control Manager Event ID: 7023 The Microsoft Connector for POP3 Mailboxes service terminated with the following error: The handle is invalid. along with a couple of timeout warnings starting the service. and in the Application Log Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: SetWaitableTimer Error: The handle is invalid. (6) and Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: CreateEvent(ServiceStop) Error: Cannot create a file when that file already exists. (183) The service would try to start then stop again each time with the same errors. I Googled the issue and found that other people fixed it with a patch. I applied the following hotfixes: KB833992 and KB835734 and rebooted the server. All was well again. I was able to change the logging with no issues and mail was downloaded as it should be. That worked for a couple of days then the problem started again today. A reboot of the server fixed it today, but I doubt now that it will be permanent. Anyone else have this problem? Any suggestions on where to look when it stops downloading messages to find the source of the problem? Thanks in advance, Lesa
From: Cris Hanna [SBS-MVP] on 27 Jul 2007 17:22 You've hit everything I could find... Are they only using POP3 because of a dynamic IP? -- Cris Hanna [SBS-MVP] ------------------------------------------------- Microsoft MVPs Independent Experts (MVPs do not work for MS) Real World Answers --------------------------------------------------------- Please do not contact me directly regarding issues "Lesa H." <itsplesa(a)news.postalias> wrote in message news:O$45mcG0HHA.4652(a)TK2MSFTNGP05.phx.gbl... I have a client that is using the POP3 Connector with SBS 2003. A few days ago, the connector just stopped downloading mail. When I looked at the event logs, there were no errors. I tried changing logging to maximum to see where things were going wrong and when the service tried to restart, it was failing. I had the following in the System Event log Event Type: Error Event Source: Service Control Manager Event ID: 7023 The Microsoft Connector for POP3 Mailboxes service terminated with the following error: The handle is invalid. along with a couple of timeout warnings starting the service. and in the Application Log Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: SetWaitableTimer Error: The handle is invalid. (6) and Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: CreateEvent(ServiceStop) Error: Cannot create a file when that file already exists. (183) The service would try to start then stop again each time with the same errors. I Googled the issue and found that other people fixed it with a patch. I applied the following hotfixes: KB833992 and KB835734 and rebooted the server. All was well again. I was able to change the logging with no issues and mail was downloaded as it should be. That worked for a couple of days then the problem started again today. A reboot of the server fixed it today, but I doubt now that it will be permanent. Anyone else have this problem? Any suggestions on where to look when it stops downloading messages to find the source of the problem? Thanks in advance, Lesa
From: Lesa H. on 28 Jul 2007 15:45 Yep, That's the size of it. We could probably get a static IP but they're a little nervous about having to open a port for SMTP. They have a lot of personal information of their clients stored on their server. I may have to change them over to another POP3 program like POP Beamer. That's an awesome product and not that expensive. By the time I removed, reloaded and re-configured the POP3 connector, the could have paid for POP Beamer and my configuration twice. That's not even taking into account the issues with what may go wrong trying to rip out the POP3 Connector service. Thanks for checking, anyway. "Cris Hanna [SBS-MVP]" <crisnospamhanna(a)computingnospampossibilities.net> wrote in message news:e63q1QJ0HHA.4004(a)TK2MSFTNGP05.phx.gbl... You've hit everything I could find... Are they only using POP3 because of a dynamic IP? -- Cris Hanna [SBS-MVP] ------------------------------------------------- Microsoft MVPs Independent Experts (MVPs do not work for MS) Real World Answers --------------------------------------------------------- Please do not contact me directly regarding issues "Lesa H." <itsplesa(a)news.postalias> wrote in message news:O$45mcG0HHA.4652(a)TK2MSFTNGP05.phx.gbl... I have a client that is using the POP3 Connector with SBS 2003. A few days ago, the connector just stopped downloading mail. When I looked at the event logs, there were no errors. I tried changing logging to maximum to see where things were going wrong and when the service tried to restart, it was failing. I had the following in the System Event log Event Type: Error Event Source: Service Control Manager Event ID: 7023 The Microsoft Connector for POP3 Mailboxes service terminated with the following error: The handle is invalid. along with a couple of timeout warnings starting the service. and in the Application Log Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: SetWaitableTimer Error: The handle is invalid. (6) and Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: CreateEvent(ServiceStop) Error: Cannot create a file when that file already exists. (183) The service would try to start then stop again each time with the same errors. I Googled the issue and found that other people fixed it with a patch. I applied the following hotfixes: KB833992 and KB835734 and rebooted the server. All was well again. I was able to change the logging with no issues and mail was downloaded as it should be. That worked for a couple of days then the problem started again today. A reboot of the server fixed it today, but I doubt now that it will be permanent. Anyone else have this problem? Any suggestions on where to look when it stops downloading messages to find the source of the problem? Thanks in advance, Lesa
From: Cris Hanna on 29 Jul 2007 21:24 Port 25 in and of itself is not subject to attack. But it does require a strong AV/AntiSpam program at the SMTP/Exchange Level I trust me a lot more than I trust the ISP to do that. "Lesa H." <itsplesa(a)news.postalias> wrote in message news:O%23kzg$U0HHA.5772(a)TK2MSFTNGP02.phx.gbl... Yep, That's the size of it. We could probably get a static IP but they're a little nervous about having to open a port for SMTP. They have a lot of personal information of their clients stored on their server. I may have to change them over to another POP3 program like POP Beamer. That's an awesome product and not that expensive. By the time I removed, reloaded and re-configured the POP3 connector, the could have paid for POP Beamer and my configuration twice. That's not even taking into account the issues with what may go wrong trying to rip out the POP3 Connector service. Thanks for checking, anyway. "Cris Hanna [SBS-MVP]" <crisnospamhanna(a)computingnospampossibilities.net> wrote in message news:e63q1QJ0HHA.4004(a)TK2MSFTNGP05.phx.gbl... You've hit everything I could find... Are they only using POP3 because of a dynamic IP? -- Cris Hanna [SBS-MVP] ------------------------------------------------- Microsoft MVPs Independent Experts (MVPs do not work for MS) Real World Answers --------------------------------------------------------- Please do not contact me directly regarding issues "Lesa H." <itsplesa(a)news.postalias> wrote in message news:O$45mcG0HHA.4652(a)TK2MSFTNGP05.phx.gbl... I have a client that is using the POP3 Connector with SBS 2003. A few days ago, the connector just stopped downloading mail. When I looked at the event logs, there were no errors. I tried changing logging to maximum to see where things were going wrong and when the service tried to restart, it was failing. I had the following in the System Event log Event Type: Error Event Source: Service Control Manager Event ID: 7023 The Microsoft Connector for POP3 Mailboxes service terminated with the following error: The handle is invalid. along with a couple of timeout warnings starting the service. and in the Application Log Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: SetWaitableTimer Error: The handle is invalid. (6) and Event Type: Error Event Source: POP3 Connector Event ID: 1000 Description: CreateEvent(ServiceStop) Error: Cannot create a file when that file already exists. (183) The service would try to start then stop again each time with the same errors. I Googled the issue and found that other people fixed it with a patch. I applied the following hotfixes: KB833992 and KB835734 and rebooted the server. All was well again. I was able to change the logging with no issues and mail was downloaded as it should be. That worked for a couple of days then the problem started again today. A reboot of the server fixed it today, but I doubt now that it will be permanent. Anyone else have this problem? Any suggestions on where to look when it stops downloading messages to find the source of the problem? Thanks in advance, Lesa
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