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From: Richard on 26 Dec 2009 20:29
I have a new HP Pavilion dv7t-3000 computer with 4GB of ram and a lots of
storage. The problem experienced was also experienced on my old Gateway
Performance 850 computer running XP3This leaves me to believe that it's an
issue with Quicken 2008. By the way, the old machine is no longer available
for testing.

PROBLEM:

When printing reports, any report, the "Page Scaling" options are "grayed
out" on all available printers with the exception of "PDF995 on Ne00:. In
addition to the PDF995 printer, I also have available the following
printers:

Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken. Probably
not even possible.)
Quicken PDF Printer on LPT1: (I have tried it, but it has the same problem.)
Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and the one I really
want to use.)

Since the only printer that allows "page scaling" is the PDF995, I need to
print to PDF whenever I have a need to page scale. Of course then, I can
print the PDF file on the Canon Inkjet i9900. This is an acceptable "work
around" but I'd really like to be able to print directly using the Canon
i9900. The Canon i9900 does work great, as long as I don't have to page
scale.

Since even the Quicken PDF Printer displays this issue and the fact that
this issue surfaced immediately when Quicken 2008 was installed on my "old"
machine, I suspect the problem is within Quicken 2008.

Two years ago, when this problem surfaced during "initial" installation,
Intuit Technical Support was no help. They had me reinstall both the
software and my Canon i9900 printer driver. Now that I have a new system, I
thought that I would again attempt to find a solution.

During the installation, 2 years ago, the data files were converted from
Quicken 2005. I don't remember having a problem at the time of conversion
and I have not experienced any database issues either on my old, or now on
my new computer.

I have "super validated" a copy of my Quicken file and there were no issues.
However, I'm wondering if the problem may lie in one of the Quicken files
other than QDF. Any opinions? If so, please provide "specific" corrective
action instructions.

I have not seen this problem addressed on any forum, newsgroup or web-site
previously. I find it hard to believe that I'm the only experiencing it,
especially on two different computers running two different operating
systems.

Any assistance, greatly appreciated and pardon the long post.
--
Thank You,
Richard

P.S. John Pollard, I'd be interested in your take on this, since you have a
very comprehensive knowledge of Quicken's "nuts and bolts".

From: TomYoung on 26 Dec 2009 23:29
The "NE0x" references suggest you have a network setup, but you don't
mention that in the writeup. Is this a situation where you're
printing to a shared printer on another computer?

Tom Young

On Dec 26, 5:29 pm, "Richard" <Re...(a)Newsgroup.Thanks> wrote:
> I have a new HP Pavilion dv7t-3000 computer with 4GB of ram and a lots of
> storage. The problem experienced was also experienced on my old Gateway
> Performance 850 computer running XP3This leaves me to believe that it's an
> issue with Quicken 2008. By the way, the old machine is no longer available
> for testing.
>
> PROBLEM:
>
> When printing reports, any report, the "Page Scaling" options are "grayed
> out" on all available printers with the exception of "PDF995 on Ne00:. In
> addition to the PDF995 printer, I also have available the following
> printers:
>
> Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken. Probably
> not even possible.)
> Quicken PDF Printer on LPT1: (I have tried it, but it has the same problem.)
> Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and the one I really
> want to use.)
>
> Since the only printer that allows "page scaling" is the PDF995, I need to
> print to PDF whenever I have a need to page scale. Of course then, I can
> print the PDF file on the Canon Inkjet i9900. This is an acceptable "work
> around" but I'd really like to be able to print directly using the Canon
> i9900. The Canon i9900 does work great, as long as I don't have to page
> scale.
>
> Since even the Quicken PDF Printer displays this issue and the fact that
> this issue surfaced immediately when Quicken 2008 was installed on my "old"
> machine, I suspect the problem is within Quicken 2008.
>
> Two years ago, when this problem surfaced during "initial" installation,
> Intuit Technical Support was no help. They had me reinstall both the
> software and my Canon i9900 printer driver. Now that I have a new system, I
> thought that I would again attempt to find a solution.
>
> During the installation, 2 years ago, the data files were converted from
> Quicken 2005. I don't remember having a problem at the time of conversion
> and I have not experienced any database issues either on my old, or now on
> my new computer.
>
> I have "super validated" a copy of my Quicken file and there were no issues.
> However, I'm wondering if the problem may lie in one of the Quicken files
> other than QDF. Any opinions? If so, please provide "specific" corrective
> action instructions.
>
> I have not seen this problem addressed on any forum, newsgroup or web-site
> previously. I find it hard to believe that I'm the only experiencing it,
> especially on two different computers running two different operating
> systems.
>
> Any assistance, greatly appreciated and pardon the long post.
> --
> Thank You,
> Richard
>
> P.S. John Pollard, I'd be interested in your take on this, since you have a
> very comprehensive knowledge of Quicken's "nuts and bolts".

From: Richard on 27 Dec 2009 00:49
Tom,

I'm not sure what you mean.

I have only the one computer normally connected to a docking station. All of
my devices, i.e.. Canon i9900 printer, External Monitor, WD My Book
Essential External HD, HP Scanjet G4050 and Audio Speakers are all connected
to the Docking Station. The printer, external HD and scanner are all
connected via USB. The speakers plug into the "headphone jack" in the
docking station. The monitor is a VGA connection. I use a Linksys Wireless
Router. I also have a HP Wireless Keyboard and Mouse that came with the
docking station. My old computer was a Desktop, not a Laptop, and all
devices that I had then were plugged directly into the computer. The only
"old" devices that I kept were the printer and the external HD. All other
items are new.

There are no other computers and I know nothing about a network. I do notice
in the Control Panel\Network and Sharing Center that I am joined to a "Home
Group". I really don't know how it came to be. It had to be something that I
set up when I first set up my computer. I understand it to be the ability to
share files with other computers in the same "Home Group". Since I'm the
only computer, I assume that this isn't necessary but may leave it in place
so that I can share with my son, when he visits and not have to hassle with
settings at that time.

I assumed that the Ne0x related to either USB connection or in the case of
the Microsoft XPS, PDF995 and Quicken PDF printers refer to the fact that
they are "physical" printers but rather software emulators of some sort.
(Excuse me if my terminology and/or understanding is not quite correct, I'm
not that "techie").

Also, please note that this is not a new situation for me. The same issue
existed on my old computer running XP3. I don't remember if that system
referenced a "Home Group" which I think use to referred to as a "Work
Group". Either way, I'm not sure how file sharing would impact this problem.
Also, this issue had NEVER shown up in any other application such as Word,
Excel, the various Works 9.0 modules.
--
Thank You,
Richard

"TomYoung" <sombodee(a)gmail.com> wrote in message
news:3c4d29a2-11ef-4400-afb5-de57cf598143(a)r10g2000prb.googlegroups.com...
> The "NE0x" references suggest you have a network setup, but you don't
> mention that in the writeup. Is this a situation where you're
> printing to a shared printer on another computer?
>
> Tom Young
>
> On Dec 26, 5:29 pm, "Richard" <Re...(a)Newsgroup.Thanks> wrote:
>> I have a new HP Pavilion dv7t-3000 computer with 4GB of ram and a lots of
>> storage. The problem experienced was also experienced on my old Gateway
>> Performance 850 computer running XP3This leaves me to believe that it's
>> an
>> issue with Quicken 2008. By the way, the old machine is no longer
>> available
>> for testing.
>>
>> PROBLEM:
>>
>> When printing reports, any report, the "Page Scaling" options are "grayed
>> out" on all available printers with the exception of "PDF995 on Ne00:. In
>> addition to the PDF995 printer, I also have available the following
>> printers:
>>
>> Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken.
>> Probably
>> not even possible.)
>> Quicken PDF Printer on LPT1: (I have tried it, but it has the same
>> problem.)
>> Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and the one I
>> really
>> want to use.)
>>
>> Since the only printer that allows "page scaling" is the PDF995, I need
>> to
>> print to PDF whenever I have a need to page scale. Of course then, I can
>> print the PDF file on the Canon Inkjet i9900. This is an acceptable "work
>> around" but I'd really like to be able to print directly using the Canon
>> i9900. The Canon i9900 does work great, as long as I don't have to page
>> scale.
>>
>> Since even the Quicken PDF Printer displays this issue and the fact that
>> this issue surfaced immediately when Quicken 2008 was installed on my
>> "old"
>> machine, I suspect the problem is within Quicken 2008.
>>
>> Two years ago, when this problem surfaced during "initial" installation,
>> Intuit Technical Support was no help. They had me reinstall both the
>> software and my Canon i9900 printer driver. Now that I have a new system,
>> I
>> thought that I would again attempt to find a solution.
>>
>> During the installation, 2 years ago, the data files were converted from
>> Quicken 2005. I don't remember having a problem at the time of conversion
>> and I have not experienced any database issues either on my old, or now
>> on
>> my new computer.
>>
>> I have "super validated" a copy of my Quicken file and there were no
>> issues.
>> However, I'm wondering if the problem may lie in one of the Quicken files
>> other than QDF. Any opinions? If so, please provide "specific" corrective
>> action instructions.
>>
>> I have not seen this problem addressed on any forum, newsgroup or
>> web-site
>> previously. I find it hard to believe that I'm the only experiencing it,
>> especially on two different computers running two different operating
>> systems.
>>
>> Any assistance, greatly appreciated and pardon the long post.
>> --
>> Thank You,
>> Richard
>>
>> P.S. John Pollard, I'd be interested in your take on this, since you have
>> a
>> very comprehensive knowledge of Quicken's "nuts and bolts".
>
From: John Pollard on 27 Dec 2009 11:42
Richard wrote:
> I have a new HP Pavilion dv7t-3000 computer with 4GB of ram and a
> lots of storage. The problem experienced was also experienced on my
> old Gateway Performance 850 computer running XP3This leaves me to
> believe that it's an issue with Quicken 2008. By the way, the old
> machine is no longer available for testing.
>
> PROBLEM:
>
> When printing reports, any report, the "Page Scaling" options are
> "grayed out" on all available printers with the exception of "PDF995
> on Ne00:. In addition to the PDF995 printer, I also have available
> the following printers:
>
> Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken.
> Probably not even possible.)
> Quicken PDF Printer on LPT1: (I have tried it, but it has the same
> problem.) Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and
> the one I really want to use.)
>
> Since the only printer that allows "page scaling" is the PDF995, I
> need to print to PDF whenever I have a need to page scale. Of course
> then, I can print the PDF file on the Canon Inkjet i9900. This is an
> acceptable "work around" but I'd really like to be able to print
> directly using the Canon i9900. The Canon i9900 does work great, as
> long as I don't have to page scale.
>
> Since even the Quicken PDF Printer displays this issue and the fact
> that this issue surfaced immediately when Quicken 2008 was installed
> on my "old" machine, I suspect the problem is within Quicken 2008.
>
> Two years ago, when this problem surfaced during "initial"
> installation, Intuit Technical Support was no help. They had me
> reinstall both the software and my Canon i9900 printer driver. Now
> that I have a new system, I thought that I would again attempt to
> find a solution.
> During the installation, 2 years ago, the data files were converted
> from Quicken 2005. I don't remember having a problem at the time of
> conversion and I have not experienced any database issues either on
> my old, or now on my new computer.
>
> I have "super validated" a copy of my Quicken file and there were no
> issues. However, I'm wondering if the problem may lie in one of the
> Quicken files other than QDF. Any opinions? If so, please provide
> "specific" corrective action instructions.
>
> I have not seen this problem addressed on any forum, newsgroup or
> web-site previously. I find it hard to believe that I'm the only
> experiencing it, especially on two different computers running two
> different operating systems.

I'm sorry to say I don't think I have any insights into the matter.

I do recall reading a couple of posts (not, necessarily here) about a
similar problem (I forget the details; but the basic complaint was that
page scaling was unavailable), but I don't recall any "solution" having
been found.

I see something similar to what you describe, in Q2008, Q2009 and Q2010;
in my case, page scaling is greyed out for the Quicken PDF printer (and my
Lexmark Optra +), but available for "CutePDF". [The pc where I run Q2009
and Q2010 does not have a real printer available, just the aforementioned
PDF printers; but I assume the Lexmark would act the same there. Both
pc's are running Windows XP SP3.]

If you're just trying to fit your report on a page, another workaround
would be to use a smaller font.

--

John Pollard


From: TomYoung on 27 Dec 2009 14:05
The "NExx" port notation is a network port designation and it's
probably the case that Quicken just can't deal with it since it's not
designed to work on networks. The original tech suggestion of
uninstalling everything and then reinstalling everything probably was
on the right track and might even work if properly done, but it could
be that some other program - Excel might be one - re-names the port
for it's own purposes and then Quicken is stuck in the mud again.

Tom Young


On Dec 26, 9:49 pm, "Richard" <Re...(a)Newsgroup.Thanks> wrote:
> Tom,
>
> I'm not sure what you mean.
>
> I have only the one computer normally connected to a docking station. All of
> my devices, i.e.. Canon i9900 printer, External Monitor, WD My Book
> Essential External HD, HP Scanjet G4050 and Audio Speakers are all connected
> to the Docking Station.  The printer, external HD and scanner are all
> connected via USB. The speakers plug into the "headphone jack" in the
> docking station. The monitor is a VGA connection. I use a Linksys Wireless
> Router. I also have a HP Wireless Keyboard and Mouse that came with the
> docking station. My old computer was a Desktop, not a Laptop, and all
> devices that I had then were plugged directly into the computer. The only
> "old" devices that I kept were the printer and the external HD. All other
> items are new.
>
> There are no other computers and I know nothing about a network. I do notice
> in the Control Panel\Network and Sharing Center that I am joined to a "Home
> Group". I really don't know how it came to be. It had to be something that I
> set up when I first set up my computer. I understand it to be the ability to
> share files with other computers in the same "Home Group". Since I'm the
> only computer, I assume that this isn't necessary but may leave it in place
> so that I can share with my son, when he visits and not have to hassle with
> settings at that time.
>
> I assumed that the Ne0x related to either USB connection or in the case of
> the Microsoft XPS, PDF995 and Quicken PDF printers refer to the fact that
> they are "physical" printers but rather software emulators of some sort.
> (Excuse me if my terminology and/or understanding is not quite correct, I'm
> not that "techie").
>
> Also, please note that this is not a new situation for me. The same issue
> existed on my old computer running XP3. I don't remember if that system
> referenced a "Home Group" which I think use to referred to as a "Work
> Group". Either way, I'm not sure how file sharing would impact this problem.
> Also, this issue had NEVER shown up in any other application such as Word,
> Excel, the various Works 9.0 modules.
>  --
> Thank You,
> Richard
>
> "TomYoung" <sombo...(a)gmail.com> wrote in message
>
> news:3c4d29a2-11ef-4400-afb5-de57cf598143(a)r10g2000prb.googlegroups.com...
>
> > The "NE0x" references suggest you have a network setup, but you don't
> > mention that in the writeup.  Is this a situation where you're
> > printing to a shared printer on another computer?
>
> > Tom Young
>
> > On Dec 26, 5:29 pm, "Richard" <Re...(a)Newsgroup.Thanks> wrote:
> >> I have a new HP Pavilion dv7t-3000 computer with 4GB of ram and a lots of
> >> storage. The problem experienced was also experienced on my old Gateway
> >> Performance 850 computer running XP3This leaves me to believe that it's
> >> an
> >> issue with Quicken 2008. By the way, the old machine is no longer
> >> available
> >> for testing.
>
> >> PROBLEM:
>
> >> When printing reports, any report, the "Page Scaling" options are "grayed
> >> out" on all available printers with the exception of "PDF995 on Ne00:. In
> >> addition to the PDF995 printer, I also have available the following
> >> printers:
>
> >> Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken.
> >> Probably
> >> not even possible.)
> >> Quicken PDF Printer on LPT1: (I have tried it, but it has the same
> >> problem.)
> >> Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and the one I
> >> really
> >> want to use.)
>
> >> Since the only printer that allows "page scaling" is the PDF995, I need
> >> to
> >> print to PDF whenever I have a need to page scale. Of course then, I can
> >> print the PDF file on the Canon Inkjet i9900. This is an acceptable "work
> >> around" but I'd really like to be able to print directly using the Canon
> >> i9900. The Canon i9900 does work great, as long as I don't have to page
> >> scale.
>
> >> Since even the Quicken PDF Printer displays this issue and the fact that
> >> this issue surfaced immediately when Quicken 2008 was installed on my
> >> "old"
> >> machine, I suspect the problem is within Quicken 2008.
>
> >> Two years ago, when this problem surfaced during "initial" installation,
> >> Intuit Technical Support was no help. They had me reinstall both the
> >> software and my Canon i9900 printer driver. Now that I have a new system,
> >> I
> >> thought that I would again attempt to find a solution.
>
> >> During the installation, 2 years ago, the data files were converted from
> >> Quicken 2005. I don't remember having a problem at the time of conversion
> >> and I have not experienced any database issues either on my old, or now
> >> on
> >> my new computer.
>
> >> I have "super validated" a copy of my Quicken file and there were no
> >> issues.
> >> However, I'm wondering if the problem may lie in one of the Quicken files
> >> other than QDF. Any opinions? If so, please provide "specific" corrective
> >> action instructions.
>
> >> I have not seen this problem addressed on any forum, newsgroup or
> >> web-site
> >> previously. I find it hard to believe that I'm the only experiencing it,
> >> especially on two different computers running two different operating
> >> systems.
>
> >> Any assistance, greatly appreciated and pardon the long post.
> >> --
> >> Thank You,
> >> Richard
>
> >> P.S. John Pollard, I'd be interested in your take on this, since you have
> >> a
> >> very comprehensive knowledge of Quicken's "nuts and bolts".

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