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From: John Robertson on 26 Dec 2005 14:22 This error message implies that there is a hobble attached to the programme to prevent it working with banks that have not paid Intuit money. It only happens if I try to download Open Financial Exchange (.OFX) files which, their name implies, are an open way of exchanging financial information. I paid money to Intuit as well, and English law takes this seriously. Intuit have to provide software of "merchantable quality" "fit for the purpose for which it was sold", and, hardest of all for them, meet "reasonable expectations". Intuit's view, expressed in their help file, is this Q: "what if I don't see my financial institution on this list?" A: "consider applying for an account with one of these financial institutions". Is their case that an obsolete, duplicate-prone, QIF service is what they sold me and that this is in line with customer's reasonable expectations? Even though free software now provides this? And even though their own software could read .ofx files at no extra cost to them or me if they withdrew the hobble? And even though their support page now admits that they can't deal with the UK market and will be withdrawing? Do other users think we have enough of a case to scare them into issuing a fix? -- John Quicken XG 2004 UK edition, release R2 running on windows XP Alliance & Leicester current account
From: Notan on 26 Dec 2005 14:38 John Robertson wrote: > > <snip> > > Do other users think we have enough of a case to scare them into issuing > a fix? Scare them? Notan
From: Andy Briggs on 26 Dec 2005 14:51 Another internet shop keeper doing the books on Boxing Day? Intuit legal department should have a look at this - I sell software in the UK and I'd never get away with selling crippleware at full price, without a fair trades description. Sooner or later somebody would take me to trading standards or sue in the county court. What do other people think? -- Andy Briggs
From: Mike on 26 Dec 2005 18:45 John Robertson wrote: > This error message implies that there is a hobble attached to the > programme to prevent it working with banks that have not paid Intuit > money. It only happens if I try to download Open Financial Exchange > (.OFX) files which, their name implies, are an open way of exchanging > financial information. Intuit never claimed that Quicken can process OFX files. Intuit has a value-added implementation using defined interfaces to create QFX files that Quicken can process. Part of the process requires that financial institutions have to sign up to the service. With Quicken withdrawing from the UK market I don't see any financial institution rushing to license the format. > > I paid money to Intuit as well, and English law takes this seriously. > Intuit have to provide software of "merchantable quality" "fit for the > purpose for which it was sold", and, hardest of all for them, meet > "reasonable expectations". "Reasonable" is reasonable from others engaged in the same trade or industry, not from some walkabout on the street that has no knowledge of the issues involved. > > Intuit's view, expressed in their help file, is this > Q: "what if I don't see my financial institution on this list?" > A: "consider applying for an account with one of these financial > institutions". Perfectly acceptable. > > Is their case that an obsolete, duplicate-prone, QIF service is what > they sold me and that this is in line with customer's reasonable > expectations? Even though free software now provides this? And even > though their own software could read .ofx files at no extra cost to them > or me if they withdrew the hobble? And even though their support page > now admits that they can't deal with the UK market and will be > withdrawing? They sold you some financial management software in 2003/2004, that has a reasonable expectation of 1-2 years' support. Intuit has not sold any newer versions of their software and has provided support for a reasonable period after announcing their withdrawal. If you can find a better product, you are more than welcome to switch to that product. > > Do other users think we have enough of a case to scare them into issuing > a fix? I think you are deluded and doesn't stand a snowflake's chance in hell of succeeding.
From: HASM on 26 Dec 2005 21:06
"Mike" <MPBrede(a)gmail.com> writes: > Intuit has a value-added implementation using defined interfaces to > create QFX files that Quicken can process. Where the added value is all on Intuit's side, off course ... -- HASM |