Random undeliverable with no bad recipients
in [Outlook]
|
Prev: How to import Outlook Express messages into MS Outlook 2007
Next: Cannot change email account currently set up on Outlook 2003
From: Bob on 18 May 2010 09:50 I am helping someone with a problem that is puzzling. This person is using Outlook 2007 at home with a GMail mail account. Sometimes when she sends an e-mail to multiple recipients, she gets an NDR as follows: ------------------------- From: System Administrator Sent: Monday, May 17, 2010 10:36 AM To: Sender's name Subject: Undeliverable: FW: Subject of Message Your message did not reach some or all of the intended recipients. Subject: FW: Subject of Message Sent: 5/17/2010 10:36 AM The following recipient(s) cannot be reached: ------------------------------- Tha's it. There are no recipients listed. When I go to "View - Options" there are no headers. That would lead me to assume that Outlook itself is creating this NDR rather than GMail's server or one of the recipients' mail servers. Any ideas? Bob
From: Brian Tillman [MVP-Outlook] on 18 May 2010 14:55 "Bob" <Bob(a)discussions.microsoft.com> wrote in message news:A6732BA5-A759-41D0-ADA6-A98F06BC527A(a)microsoft.com... >I am helping someone with a problem that is puzzling. This person is using > Outlook 2007 at home with a GMail mail account. > > Sometimes when she sends an e-mail to multiple recipients, she gets an NDR > as follows: > ------------------------- > From: System Administrator > Sent: Monday, May 17, 2010 10:36 AM > To: Sender's name > Subject: Undeliverable: FW: Subject of Message > > Your message did not reach some or all of the intended recipients. > > Subject: FW: Subject of Message > > Sent: 5/17/2010 10:36 AM > > > The following recipient(s) cannot be reached: > ------------------------------- > Tha's it. There are no recipients listed. Do you see the NDR in the gmail mailbox via a web browser? -- Brian Tillman [MVP-Outlook]
From: Bob on 18 May 2010 17:54 "Brian Tillman [MVP-Outlook]" wrote: > "Bob" <Bob(a)discussions.microsoft.com> wrote in message > news:A6732BA5-A759-41D0-ADA6-A98F06BC527A(a)microsoft.com... > > >I am helping someone with a problem that is puzzling. This person is using > > Outlook 2007 at home with a GMail mail account. > > > > Sometimes when she sends an e-mail to multiple recipients, she gets an NDR > > as follows: > > ------------------------- > > From: System Administrator > > Sent: Monday, May 17, 2010 10:36 AM > > To: Sender's name > > Subject: Undeliverable: FW: Subject of Message > > > > Your message did not reach some or all of the intended recipients. > > > > Subject: FW: Subject of Message > > > > Sent: 5/17/2010 10:36 AM > > > > > > The following recipient(s) cannot be reached: > > ------------------------------- > > Tha's it. There are no recipients listed. > > Do you see the NDR in the gmail mailbox via a web browser? > -- > Brian Tillman [MVP-Outlook] > > . No, it does not show up in the GMail inbox or "All Mail" folder. I realized after I sent that that I should have included that tidbit. :-( That was one of the reasons I was certain it must be coming from Outlook. I didn't think that Outlook would do that? Bob
From: VanguardLH on 18 May 2010 21:30 Bob wrote: > Brian Tillman wrote: > >> Bob wrote ... >> >>> I am helping someone with a problem that is puzzling. This person >>> is using Outlook 2007 at home with a GMail mail account. >>> >>> Sometimes when she sends an e-mail to multiple recipients, she gets >>> an NDR as follows: >>> ------------------------- >>> From: System Administrator >>> Sent: Monday, May 17, 2010 10:36 AM >>> To: Sender's name >>> Subject: Undeliverable: FW: Subject of Message >>> >>> Your message did not reach some or all of the intended recipients. >>> >>> Subject: FW: Subject of Message >>> >>> Sent: 5/17/2010 10:36 AM >>> >>> >>> The following recipient(s) cannot be reached: >>> ------------------------------- >>> Tha's it. There are no recipients listed. >> >> Do you see the NDR in the gmail mailbox via a web browser? > > No, it does not show up in the GMail inbox or "All Mail" folder. I > realized after I sent that that I should have included that tidbit. > :-( > > That was one of the reasons I was certain it must be coming from > Outlook. I didn't think that Outlook would do that? You are probably using POP to access your e-mail account. Unless configured otherwise, the default is to RETRieve a message and then DELEte it. Enabling the "leave messages on server" eliminates the DELE command. However, Gmail doesn't correctly follow POP standards. The above is how POP should work. Gmail ignores the DELE commands and instead uses the server-side user configurable option on how to handle items that have been retrieved. You'll have to see how you configured the POP settings in your Gmail account. Does this "other person" have their e-mail client configured to authenticate to Gmail's SMTP mail server? This user also need to ensure that they are not included a null string for a recipient (for example, by ending the To field with a comma which would designate a following e-mail address but which might've been left blank). That Gmail doesn't return a complete message with a delimited string showing the rejected recipients is no big surprise. Could be Gmail was told to send to a blank recipient, or the e-mail address was invalid or no such account existed at the designated domain but Gmail didn't show you the bad e-mail address. First see if authenticating to the SMTP mail server fixes the problem, and that they are using the correct port number.
From: Bob on 19 May 2010 10:15
"VanguardLH" wrote: > Bob wrote: > > > Brian Tillman wrote: > > > >> Bob wrote ... > >> > >>> I am helping someone with a problem that is puzzling. This person > >>> is using Outlook 2007 at home with a GMail mail account. > >>> > >>> Sometimes when she sends an e-mail to multiple recipients, she gets > >>> an NDR as follows: > >>> ------------------------- > >>> From: System Administrator > >>> Sent: Monday, May 17, 2010 10:36 AM > >>> To: Sender's name > >>> Subject: Undeliverable: FW: Subject of Message > >>> > >>> Your message did not reach some or all of the intended recipients. > >>> > >>> Subject: FW: Subject of Message > >>> > >>> Sent: 5/17/2010 10:36 AM > >>> > >>> > >>> The following recipient(s) cannot be reached: > >>> ------------------------------- > >>> Tha's it. There are no recipients listed. > >> > >> Do you see the NDR in the gmail mailbox via a web browser? > > > > No, it does not show up in the GMail inbox or "All Mail" folder. I > > realized after I sent that that I should have included that tidbit. > > :-( > > > > That was one of the reasons I was certain it must be coming from > > Outlook. I didn't think that Outlook would do that? > > You are probably using POP to access your e-mail account. Unless > configured otherwise, the default is to RETRieve a message and then > DELEte it. Enabling the "leave messages on server" eliminates the DELE > command. However, Gmail doesn't correctly follow POP standards. The > above is how POP should work. Gmail ignores the DELE commands and > instead uses the server-side user configurable option on how to handle > items that have been retrieved. You'll have to see how you configured > the POP settings in your Gmail account. > > Does this "other person" have their e-mail client configured to > authenticate to Gmail's SMTP mail server? > > This user also need to ensure that they are not included a null string > for a recipient (for example, by ending the To field with a comma which > would designate a following e-mail address but which might've been left > blank). That Gmail doesn't return a complete message with a delimited > string showing the rejected recipients is no big surprise. Could be > Gmail was told to send to a blank recipient, or the e-mail address was > invalid or no such account existed at the designated domain but Gmail > didn't show you the bad e-mail address. First see if authenticating to > the SMTP mail server fixes the problem, and that they are using the > correct port number. > . > That last is a real good idea. I will go back and peruse her sent mail and check the addressing. She is the type of person who might do something like that if you know what I mean. :-) We have her Gmail account set up to remove POPed mail from the Inbox and archive it (moves it to the all mail folder) just in case she deletes something. And yes, she authenticates on the SMTP. Other e-mails go out fine, and it isn't all multi-recipient messages that do this. Thanks. for your thoughts. Bob |