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From: Howard Brazee on 13 May 2010 09:26
On Wed, 12 May 2010 11:25:19 -0500, Bob I <birelan(a)yahoo.com> wrote:

>try here
>http://www.emachines.com/support/product_support.html

They told me the following:
I understand that you are trying to reinstall the Operating System of
the Computer using the Windows XP Disk without losing the data.

Howard, this is to inform you that the scope with eMachines Technical
support is limited. In order to help with out of scope issues we have
a dedicated team called "Pay for support" who will be able to provide
you with the best options available and help you further.
=========================
Her machine has the following specifications:

Specifications
CPU : Intel� Celeron� D Processor 352
(512KB L2 cache, 3.20GHz, 533MHz FSB)
Operating System : Genuine Microsoft� Windows� XP Home SP2

Chipset : ATI Radeon� Xpress 200
Memory : 512MB DDR (1 � 512MB) 400MHz (PC3200)
Expandable to 2GB
Hard Drive : 120GB (7200rpm, 2MB cache)
Optical Drive : 48x CD-RW/DVD Combo Drive
Video : ATI Radeon� X300-based integrated graphics
Up to 128MB of shared video memory
PCI-Express� (PCI-E x16) slot available
Sound : 6-channel (5.1) high-definition audio
Network : 10/100Mbps integrated Ethernet LAN (RJ-45 port)
Modem : 56K ITU v.92-ready fax/modem (RJ-11 port)
Peripherals : Standard multifunction keyboard, 2-button wheel mouse,
amplified stereo speakers (USB powered)
Ports/Other : 6 USB 2.0 (2 in front, 4 in back), VGA external
connector, serial port, parallel port, 2 PS/2 ports (keyboard and
mouse), 5 audio ports (2 in front, 3 in back)
Dimensions : 14.25"H x 7.25"W x 16"D
Weight : 22.5 lbs (PC only)



--
"In no part of the constitution is more wisdom to be found,
than in the clause which confides the question of war or peace
to the legislature, and not to the executive department."

- James Madison
From: Daave on 13 May 2010 15:47
I was under the impression you wanted to perform a Clean Install (i.e,
wipe the hard drive clean, start fresh, install a clean instance of the
OS, install the programs, and copy all the data back). But based on what
you included below, the eMachines technical support department seems to
believe you want to perform a Repair Install (which, if done correctly,
leaves all the data and OS and applications untouched, more or less).

What is it you wish to do?

If the PC is truly "messed up" (i.e., compromised with *too much*
malware), the sensible move is to perform a Clean Install. If the PC
just has one instance of malware, removing the malware (and a Repair
Install would probably be unncessary) is the way to go.

So, do you have the correct method to reinstall Windows handy (if this
is necessary)?


Howard Brazee wrote:
> On Wed, 12 May 2010 11:25:19 -0500, Bob I <birelan(a)yahoo.com> wrote:
>
>> try here
>> http://www.emachines.com/support/product_support.html
>
> They told me the following:
> I understand that you are trying to reinstall the Operating System of
> the Computer using the Windows XP Disk without losing the data.
>
> Howard, this is to inform you that the scope with eMachines Technical
> support is limited. In order to help with out of scope issues we have
> a dedicated team called "Pay for support" who will be able to provide
> you with the best options available and help you further.
> =========================
> Her machine has the following specifications:
>
> Specifications
> CPU : Intel� Celeron� D Processor 352
> (512KB L2 cache, 3.20GHz, 533MHz FSB)
> Operating System : Genuine Microsoft� Windows� XP Home SP2
>
> Chipset : ATI RadeonT Xpress 200
> Memory : 512MB DDR (1 � 512MB) 400MHz (PC3200)
> Expandable to 2GB
> Hard Drive : 120GB (7200rpm, 2MB cache)
> Optical Drive : 48x CD-RW/DVD Combo Drive
> Video : ATI RadeonT X300-based integrated graphics
> Up to 128MB of shared video memory
> PCI-Express� (PCI-E x16) slot available
> Sound : 6-channel (5.1) high-definition audio
> Network : 10/100Mbps integrated Ethernet LAN (RJ-45 port)
> Modem : 56K ITU v.92-ready fax/modem (RJ-11 port)
> Peripherals : Standard multifunction keyboard, 2-button wheel mouse,
> amplified stereo speakers (USB powered)
> Ports/Other : 6 USB 2.0 (2 in front, 4 in back), VGA external
> connector, serial port, parallel port, 2 PS/2 ports (keyboard and
> mouse), 5 audio ports (2 in front, 3 in back)
> Dimensions : 14.25"H x 7.25"W x 16"D
> Weight : 22.5 lbs (PC only)


From: Howard Brazee on 13 May 2010 21:41
On Thu, 13 May 2010 15:47:05 -0400, "Daave" <daave(a)example.com> wrote:

>I was under the impression you wanted to perform a Clean Install (i.e,
>wipe the hard drive clean, start fresh, install a clean instance of the
>OS, install the programs, and copy all the data back). But based on what
>you included below, the eMachines technical support department seems to
>believe you want to perform a Repair Install (which, if done correctly,
>leaves all the data and OS and applications untouched, more or less).
>
>What is it you wish to do?

A repair install. My mother is in her late 80's and doesn't have
good records of her applications that she wants working when I'm done.

>If the PC is truly "messed up" (i.e., compromised with *too much*
>malware), the sensible move is to perform a Clean Install. If the PC
>just has one instance of malware, removing the malware (and a Repair
>Install would probably be unncessary) is the way to go.

I will run what I can to clean it up.

>So, do you have the correct method to reinstall Windows handy (if this
>is necessary)?


I've got XP installation disks, and I'm pretty sure she has an
installation partition (which I don't know how to use).

--
"In no part of the constitution is more wisdom to be found,
than in the clause which confides the question of war or peace
to the legislature, and not to the executive department."

- James Madison
From: Daave on 13 May 2010 23:27
Howard Brazee wrote:
> On Thu, 13 May 2010 15:47:05 -0400, "Daave" <daave(a)example.com> wrote:
>
>> I was under the impression you wanted to perform a Clean Install
>> (i.e, wipe the hard drive clean, start fresh, install a clean
>> instance of the OS, install the programs, and copy all the data
>> back). But based on what you included below, the eMachines technical
>> support department seems to believe you want to perform a Repair
>> Install (which, if done correctly, leaves all the data and OS and
>> applications untouched, more or less).
>>
>> What is it you wish to do?
>
> A repair install. My mother is in her late 80's and doesn't have
> good records of her applications that she wants working when I'm done.

From the information you provided, it sounds like a Repair Install won't
accomplish anything positive. It is only used in certain situations, and
again by your description, your mother's situation is not one of them.

>> If the PC is truly "messed up" (i.e., compromised with *too much*
>> malware), the sensible move is to perform a Clean Install. If the PC
>> just has one instance of malware, removing the malware (and a Repair
>> Install would probably be unncessary) is the way to go.
>
> I will run what I can to clean it up.

In that case, I recommend you visit this page:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

It's quite labor-intensive, but you will have a shot at fixing whatever
problems are there.

>> So, do you have the correct method to reinstall Windows handy (if
>> this is necessary)?
>
>
> I've got XP installation disks, and I'm pretty sure she has an
> installation partition (which I don't know how to use).

The above is moot if you are only removing malware. Good luck and let us
know how you did!

(Just remember: If the system is too severely compromised, you will
really have no other choice than to perform a Clean Install.)


From: Howard Brazee on 14 May 2010 10:22
On Thu, 13 May 2010 23:27:00 -0400, "Daave" <daave(a)example.com> wrote:

>> I will run what I can to clean it up.
>
>In that case, I recommend you visit this page:
>
>http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
>It's quite labor-intensive, but you will have a shot at fixing whatever
>problems are there.
>
>>> So, do you have the correct method to reinstall Windows handy (if
>>> this is necessary)?

I don't know that she has malware. A couple of people have
suggested that reinstalling Windows as if it were an upgrade would fix
a poorly running system. I was planning on running Spybot after
doing a full virus scan. I'll probably run a few of the things
mentioned on your link.

--
"In no part of the constitution is more wisdom to be found,
than in the clause which confides the question of war or peace
to the legislature, and not to the executive department."

- James Madison
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