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From: Jeff on 1 Aug 2010 14:46
Dear PA Bear: I found the Q&A and figured out how to delete the dbx files you
talked about. Thanks. My email still is not working properly. I can not
create,or reply to emails.(Meaning the program does the function but it is
never received at the email address). But strangely enough I can forward an
email, but only if it is 550 kb or larger. Anything smaller and it doesn't
send it, but it does show it in the sent folder. I am still receiving emails
just fine. Since my last post I have also contacted Nortons tech support and
problem is not with the Norton product. I have also tried deleting the dbx
files again, then deleting the recycle bin, and then restarting the computer.
My ISP has been very helpful and it is not on their end either. I am hoping
that you have another idea of what the problem might be. I am very thankful
for all of your help. Jeff
--
Thanks for your help.


"PA Bear [MS MVP]" wrote:

> Here's the Google Groups archive of your 25 June 2010 thread in Windows
> Update newsgroup (which MS dropped from their newsserver shortly after 01
> July):
>
> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
>
> NB: If a copy of the message is found in Sent Items, the problem lies
> somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
> even Symantec says it's not necessary...
>
> <QP>
> Disabling Email Scanning does not leave you unprotected against viruses that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions.
> </QP>
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>
>
> Jeff wrote:
> > I was happy to see that it was you that resonded to this question. You
> > were
> > the one to whom I was sending the other reply too when it went blank. I
> > was
> > having problems with Outloook Express 6, and you were correct the
> > computer
> > did come with Norton installed and I upgraded to a better version and
> > after
> > a few years it quit updating. I contacted Norton tech support and yes we
> > ran a removal tool. It wasn't long after that, that I started having
> > problems with my email. I know you respond to a lot of question I am
> > hoping
> > you half way remember mine.
> >
> > My question I was repling to you about had to do with one of the steps you
> > said I needed to do, you had given me a list of things to do. I folllowed
> > everything you said to do and went to the links you provided. (I wish I
> > had
> > the reply in front of me so I could get the wording correct). On step 4
> > you
> > said I needed to go to (I think you called it) Microsoft Explorer? There I
> > was to find the address where all emails are stored and delete the files
> > outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
> > you
> > were talking about so with so help from the Help section I figured out to
> > go
> > to My Computer and right click and go to Explorer. There I scrolled down
> > till I found the address that I was looking for. There were some 21 files
> > there and I looked in everyone of them and didn't find anything outbox.
> > dbx
> > (ect). Either I am not in the right spot or something. Yes I followed the
> > links about how to find the adress and show hidden files. I am hoping you
> > remember me and my question. If not I will gladly retype the original
> > question, it was sent sometime around July 4th. I'm running XP sp3 all
> > updated, Outlook Express 6, Internet Explore 8. All of your help in this
> > matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
> >
> >> See http://www.microsoft.com/communities/newsgroups/default.mspx
> >>
> >> IE General, OE General, OE6, Windows Update, Win98 General, & WLMessenger
> >> were some of the newsgroups dropped late last week.
> >>
> >> Here's Google Groups archive of what might have been your thread in
> >> Windows
> >> Update newsgroup:
> >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
> >>
> >> With the demise of Windows Update newsgroup, you will find continuing
> >> support in this MS forum:
> >> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. State
> >> your full Windows version (e.g., WinXP SP3) as well as your current IE
> >> version (e.g., IE6, IE7, IE8) in your first post.
> >>
> >> => NB: The Windows Update newsgroup threads were NOT ported over to the
> >> Windows Update forum.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >>
> >> Jeff wrote:
> >>> After I replied to a question in another discussion group the area where
> >>> the
> >>> questions should be is blank. The rest of the page is there and
> >>> functional.
> >>> This is one of the few groups that I can still see the questions. What
> >>> is
> >>> going on and how do I correct it.
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 1 Aug 2010 15:19
> ...Anything smaller and it doesn't
> send it, but it does show it in the sent folder

Again, if a copy of the message appears in Sent Items folder, the message
was sent and the problem lies somewhere outside of Outlook Express. That
being said...

If you completed all four (4) steps in my post in Windows Update newsgroup
dated 25 June
(http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
AND you've disabled email scanning by NAV and yet the behavior persists,
your current Identity may be damaged, especially if its the default "Main
Identity." Try one or more of your accounts in a new Named Identity...

File | Identities | Add new identity

Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3) delete
the old one (File | Identities | Manage Identities).

Then again...

> ...the computer
> did come with Norton installed and I upgraded to a better version and
> after a few years it quit updating.

You may be seeing the effects of a hijackware infection. Has your Norton
subscription ever expired since you've owned the computer?
--
~PA Bear


Jeff wrote:
> Dear PA Bear: I found the Q&A and figured out how to delete the dbx files
> you talked about. Thanks. My email still is not working properly. I can
> not
> create,or reply to emails.(Meaning the program does the function but it is
> never received at the email address). But strangely enough I can forward
> an
> email, but only if it is 550 kb or larger. Anything smaller and it doesn't
> send it, but it does show it in the sent folder. I am still receiving
> emails
> just fine. Since my last post I have also contacted Nortons tech support
> and
> problem is not with the Norton product. I have also tried deleting the dbx
> files again, then deleting the recycle bin, and then restarting the
> computer. My ISP has been very helpful and it is not on their end either.
> I
> am hoping that you have another idea of what the problem might be. I am
> very thankful for all of your help. Jeff
>
>> Here's the Google Groups archive of your 25 June 2010 thread in Windows
>> Update newsgroup (which MS dropped from their newsserver shortly after 01
>> July):
>>
>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
>>
>> NB: If a copy of the message is found in Sent Items, the problem lies
>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
>> even Symantec says it's not necessary...
>>
>> <QP>
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email
>> and email attachments. Email Scanning is just another layer on top of
>> this. To make sure that Auto-Protect is providing the maximum protection,
>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
>> have the most recent virus definitions.
>> </QP>
>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>>
>>
>> Jeff wrote:
>>> I was happy to see that it was you that resonded to this question. You
>>> were
>>> the one to whom I was sending the other reply too when it went blank. I
>>> was
>>> having problems with Outloook Express 6, and you were correct the
>>> computer
>>> did come with Norton installed and I upgraded to a better version and
>>> after
>>> a few years it quit updating. I contacted Norton tech support and yes we
>>> ran a removal tool. It wasn't long after that, that I started having
>>> problems with my email. I know you respond to a lot of question I am
>>> hoping
>>> you half way remember mine.
>>>
>>> My question I was repling to you about had to do with one of the steps
>>> you
>>> said I needed to do, you had given me a list of things to do. I
>>> folllowed
>>> everything you said to do and went to the links you provided. (I wish I
>>> had
>>> the reply in front of me so I could get the wording correct). On step 4
>>> you
>>> said I needed to go to (I think you called it) Microsoft Explorer? There
>>> I
>>> was to find the address where all emails are stored and delete the files
>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
>>> you
>>> were talking about so with so help from the Help section I figured out
>>> to
>>> go
>>> to My Computer and right click and go to Explorer. There I scrolled down
>>> till I found the address that I was looking for. There were some 21
>>> files
>>> there and I looked in everyone of them and didn't find anything outbox.
>>> dbx
>>> (ect). Either I am not in the right spot or something. Yes I followed
>>> the
>>> links about how to find the adress and show hidden files. I am hoping
>>> you
>>> remember me and my question. If not I will gladly retype the original
>>> question, it was sent sometime around July 4th. I'm running XP sp3 all
>>> updated, Outlook Express 6, Internet Explore 8. All of your help in this
>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
>>>
>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
>>>>
>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
>>>> WLMessenger
>>>> were some of the newsgroups dropped late last week.
>>>>
>>>> Here's Google Groups archive of what might have been your thread in
>>>> Windows
>>>> Update newsgroup:
>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
>>>>
>>>> With the demise of Windows Update newsgroup, you will find continuing
>>>> support in this MS forum:
>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
>>>> State
>>>> your full Windows version (e.g., WinXP SP3) as well as your current IE
>>>> version (e.g., IE6, IE7, IE8) in your first post.
>>>>
>>>> => NB: The Windows Update newsgroup threads were NOT ported over to the
>>>> Windows Update forum.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>>
>>>> Jeff wrote:
>>>>> After I replied to a question in another discussion group the area
>>>>> where
>>>>> the
>>>>> questions should be is blank. The rest of the page is there and
>>>>> functional.
>>>>> This is one of the few groups that I can still see the questions. What
>>>>> is
>>>>> going on and how do I correct it.
>>>>
>>>> .
>>
>> .

From: Jeff on 1 Aug 2010 18:19
I have tried what you said and it is still not working. It will still forward
if the message is 550 kb or larger. No I don't ever remember letting Norton
expire. Do I need to go back and delete the dbx files again? If you think the
problem is outside of OE, then what should I try next?
--
Thanks for your help.


"PA Bear [MS MVP]" wrote:

> > ...Anything smaller and it doesn't
> > send it, but it does show it in the sent folder
>
> Again, if a copy of the message appears in Sent Items folder, the message
> was sent and the problem lies somewhere outside of Outlook Express. That
> being said...
>
> If you completed all four (4) steps in my post in Windows Update newsgroup
> dated 25 June
> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
> AND you've disabled email scanning by NAV and yet the behavior persists,
> your current Identity may be damaged, especially if its the default "Main
> Identity." Try one or more of your accounts in a new Named Identity...
>
> File | Identities | Add new identity
>
> Assuming all is well, (1) compact all folders in the old identity, (2)
> import messages from the old identity into the new one, and then (3) delete
> the old one (File | Identities | Manage Identities).
>
> Then again...
>
> > ...the computer
> > did come with Norton installed and I upgraded to a better version and
> > after a few years it quit updating.
>
> You may be seeing the effects of a hijackware infection. Has your Norton
> subscription ever expired since you've owned the computer?
> --
> ~PA Bear
>
>
> Jeff wrote:
> > Dear PA Bear: I found the Q&A and figured out how to delete the dbx files
> > you talked about. Thanks. My email still is not working properly. I can
> > not
> > create,or reply to emails.(Meaning the program does the function but it is
> > never received at the email address). But strangely enough I can forward
> > an
> > email, but only if it is 550 kb or larger. Anything smaller and it doesn't
> > send it, but it does show it in the sent folder. I am still receiving
> > emails
> > just fine. Since my last post I have also contacted Nortons tech support
> > and
> > problem is not with the Norton product. I have also tried deleting the dbx
> > files again, then deleting the recycle bin, and then restarting the
> > computer. My ISP has been very helpful and it is not on their end either.
> > I
> > am hoping that you have another idea of what the problem might be. I am
> > very thankful for all of your help. Jeff
> >
> >> Here's the Google Groups archive of your 25 June 2010 thread in Windows
> >> Update newsgroup (which MS dropped from their newsserver shortly after 01
> >> July):
> >>
> >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
> >>
> >> NB: If a copy of the message is found in Sent Items, the problem lies
> >> somewhere outside of OE; e.g., NAV's needless scanning of outgoing mail -
> >> even Symantec says it's not necessary...
> >>
> >> <QP>
> >> Disabling Email Scanning does not leave you unprotected against viruses
> >> that are distributed as email attachments. Norton AntiVirus Auto-Protect
> >> scans incoming files as they are saved to your hard drive, including
> >> email
> >> and email attachments. Email Scanning is just another layer on top of
> >> this. To make sure that Auto-Protect is providing the maximum protection,
> >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
> >> have the most recent virus definitions.
> >> </QP>
> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
> >>
> >>
> >> Jeff wrote:
> >>> I was happy to see that it was you that resonded to this question. You
> >>> were
> >>> the one to whom I was sending the other reply too when it went blank. I
> >>> was
> >>> having problems with Outloook Express 6, and you were correct the
> >>> computer
> >>> did come with Norton installed and I upgraded to a better version and
> >>> after
> >>> a few years it quit updating. I contacted Norton tech support and yes we
> >>> ran a removal tool. It wasn't long after that, that I started having
> >>> problems with my email. I know you respond to a lot of question I am
> >>> hoping
> >>> you half way remember mine.
> >>>
> >>> My question I was repling to you about had to do with one of the steps
> >>> you
> >>> said I needed to do, you had given me a list of things to do. I
> >>> folllowed
> >>> everything you said to do and went to the links you provided. (I wish I
> >>> had
> >>> the reply in front of me so I could get the wording correct). On step 4
> >>> you
> >>> said I needed to go to (I think you called it) Microsoft Explorer? There
> >>> I
> >>> was to find the address where all emails are stored and delete the files
> >>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure where
> >>> you
> >>> were talking about so with so help from the Help section I figured out
> >>> to
> >>> go
> >>> to My Computer and right click and go to Explorer. There I scrolled down
> >>> till I found the address that I was looking for. There were some 21
> >>> files
> >>> there and I looked in everyone of them and didn't find anything outbox.
> >>> dbx
> >>> (ect). Either I am not in the right spot or something. Yes I followed
> >>> the
> >>> links about how to find the adress and show hidden files. I am hoping
> >>> you
> >>> remember me and my question. If not I will gladly retype the original
> >>> question, it was sent sometime around July 4th. I'm running XP sp3 all
> >>> updated, Outlook Express 6, Internet Explore 8. All of your help in this
> >>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
> >>>
> >>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
> >>>>
> >>>> IE General, OE General, OE6, Windows Update, Win98 General, &
> >>>> WLMessenger
> >>>> were some of the newsgroups dropped late last week.
> >>>>
> >>>> Here's Google Groups archive of what might have been your thread in
> >>>> Windows
> >>>> Update newsgroup:
> >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
> >>>>
> >>>> With the demise of Windows Update newsgroup, you will find continuing
> >>>> support in this MS forum:
> >>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
> >>>> State
> >>>> your full Windows version (e.g., WinXP SP3) as well as your current IE
> >>>> version (e.g., IE6, IE7, IE8) in your first post.
> >>>>
> >>>> => NB: The Windows Update newsgroup threads were NOT ported over to the
> >>>> Windows Update forum.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>
> >>>>
> >>>>
> >>>> Jeff wrote:
> >>>>> After I replied to a question in another discussion group the area
> >>>>> where
> >>>>> the
> >>>>> questions should be is blank. The rest of the page is there and
> >>>>> functional.
> >>>>> This is one of the few groups that I can still see the questions. What
> >>>>> is
> >>>>> going on and how do I correct it.
> >>>>
> >>>> .
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 2 Aug 2010 10:27
If the behavior persists in a new identity, I suspect you're seeing the
effects of a hijackware infection, Jeff.

>> ...the computer
>> did come with Norton installed and I upgraded to a better version and
>> after a few years it quit updating. I contacted Norton tech support and
>> yes we ran a removal tool. It wasn't long after that, that I started
>> having
>> problems with my email.

Had the free-trial period for the preinstalled Norton application already
expired by the time you purchased your first subscription?

Has your Norton subscription ever expired since you've owned the computer?

How long had you been running the "better version" when it "quit updating?"

What's the full name & version of the currently-install Norton application
(e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?

Can you run (Norton) LiveUpdate manually & successfully?
--
~PA Bear


Jeff wrote:
> I have tried what you said and it is still not working. It will still
> forward if the message is 550 kb or larger. No I don't ever remember
> letting Norton expire. Do I need to go back and delete the dbx files
> again?
> If you think the problem is outside of OE, then what should I try next?
>
>>> ...Anything smaller and it doesn't
>>> send it, but it does show it in the sent folder
>>
>> Again, if a copy of the message appears in Sent Items folder, the message
>> was sent and the problem lies somewhere outside of Outlook Express. That
>> being said...
>>
>> If you completed all four (4) steps in my post in Windows Update
>> newsgroup
>> dated 25 June
>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
>> AND you've disabled email scanning by NAV and yet the behavior persists,
>> your current Identity may be damaged, especially if its the default "Main
>> Identity." Try one or more of your accounts in a new Named Identity...
>>
>> File | Identities | Add new identity
>>
>> Assuming all is well, (1) compact all folders in the old identity, (2)
>> import messages from the old identity into the new one, and then (3)
>> delete
>> the old one (File | Identities | Manage Identities).
>>
>> Then again...
>>
>>> ...the computer
>>> did come with Norton installed and I upgraded to a better version and
>>> after a few years it quit updating.
>>
>> You may be seeing the effects of a hijackware infection. Has your Norton
>> subscription ever expired since you've owned the computer?
>> --
>> ~PA Bear
>>
>>
>> Jeff wrote:
>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
>>> files
>>> you talked about. Thanks. My email still is not working properly. I can
>>> not
>>> create,or reply to emails.(Meaning the program does the function but it
>>> is
>>> never received at the email address). But strangely enough I can forward
>>> an
>>> email, but only if it is 550 kb or larger. Anything smaller and it
>>> doesn't
>>> send it, but it does show it in the sent folder. I am still receiving
>>> emails
>>> just fine. Since my last post I have also contacted Nortons tech support
>>> and
>>> problem is not with the Norton product. I have also tried deleting the
>>> dbx
>>> files again, then deleting the recycle bin, and then restarting the
>>> computer. My ISP has been very helpful and it is not on their end
>>> either.
>>> I
>>> am hoping that you have another idea of what the problem might be. I am
>>> very thankful for all of your help. Jeff
>>>
>>>> Here's the Google Groups archive of your 25 June 2010 thread in Windows
>>>> Update newsgroup (which MS dropped from their newsserver shortly after
>>>> 01
>>>> July):
>>>>
>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
>>>>
>>>> NB: If a copy of the message is found in Sent Items, the problem lies
>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
>>>> mail -
>>>> even Symantec says it's not necessary...
>>>>
>>>> <QP>
>>>> Disabling Email Scanning does not leave you unprotected against viruses
>>>> that are distributed as email attachments. Norton AntiVirus
>>>> Auto-Protect
>>>> scans incoming files as they are saved to your hard drive, including
>>>> email
>>>> and email attachments. Email Scanning is just another layer on top of
>>>> this. To make sure that Auto-Protect is providing the maximum
>>>> protection,
>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
>>>> you
>>>> have the most recent virus definitions.
>>>> </QP>
>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>>>>
>>>>
>>>> Jeff wrote:
>>>>> I was happy to see that it was you that resonded to this question. You
>>>>> were
>>>>> the one to whom I was sending the other reply too when it went blank.
>>>>> I
>>>>> was
>>>>> having problems with Outloook Express 6, and you were correct the
>>>>> computer
>>>>> did come with Norton installed and I upgraded to a better version and
>>>>> after
>>>>> a few years it quit updating. I contacted Norton tech support and yes
>>>>> we
>>>>> ran a removal tool. It wasn't long after that, that I started having
>>>>> problems with my email. I know you respond to a lot of question I am
>>>>> hoping
>>>>> you half way remember mine.
>>>>>
>>>>> My question I was repling to you about had to do with one of the steps
>>>>> you
>>>>> said I needed to do, you had given me a list of things to do. I
>>>>> folllowed
>>>>> everything you said to do and went to the links you provided. (I wish
>>>>> I
>>>>> had
>>>>> the reply in front of me so I could get the wording correct). On step
>>>>> 4
>>>>> you
>>>>> said I needed to go to (I think you called it) Microsoft Explorer?
>>>>> There
>>>>> I
>>>>> was to find the address where all emails are stored and delete the
>>>>> files
>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
>>>>> where
>>>>> you
>>>>> were talking about so with so help from the Help section I figured out
>>>>> to
>>>>> go
>>>>> to My Computer and right click and go to Explorer. There I scrolled
>>>>> down
>>>>> till I found the address that I was looking for. There were some 21
>>>>> files
>>>>> there and I looked in everyone of them and didn't find anything
>>>>> outbox.
>>>>> dbx
>>>>> (ect). Either I am not in the right spot or something. Yes I followed
>>>>> the
>>>>> links about how to find the adress and show hidden files. I am hoping
>>>>> you
>>>>> remember me and my question. If not I will gladly retype the original
>>>>> question, it was sent sometime around July 4th. I'm running XP sp3 all
>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
>>>>> this
>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
>>>>>
>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
>>>>>>
>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
>>>>>> WLMessenger
>>>>>> were some of the newsgroups dropped late last week.
>>>>>>
>>>>>> Here's Google Groups archive of what might have been your thread in
>>>>>> Windows
>>>>>> Update newsgroup:
>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
>>>>>>
>>>>>> With the demise of Windows Update newsgroup, you will find continuing
>>>>>> support in this MS forum:
>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
>>>>>> State
>>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
>>>>>> IE
>>>>>> version (e.g., IE6, IE7, IE8) in your first post.
>>>>>>
>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
>>>>>> the
>>>>>> Windows Update forum.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>>
>>>>>> Jeff wrote:
>>>>>>> After I replied to a question in another discussion group the area
>>>>>>> where
>>>>>>> the
>>>>>>> questions should be is blank. The rest of the page is there and
>>>>>>> functional.
>>>>>>> This is one of the few groups that I can still see the questions.
>>>>>>> What
>>>>>>> is
>>>>>>> going on and how do I correct it.
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .

From: Jeff on 2 Aug 2010 16:16
Dear PA Bear: First let me say Thank You, for all of your time and help on
this. Here is the info on the computer and Norton. The bios says the computer
was built in 2004. I bought it new in the spring of 2005, and it came with a
trial version (90 day) of Norton Internet Security (2004) installed on it.
Before it ended I purchased a subscription. At renewal time in 2006, I had
the option to upgrade to a better version. It was Norton System Works Basic
Edition (2006), and it worked fine until the summer of 2009. Then when I
would try and update it started saying no updates available. (Because of my
internet speed I have always updated manually). This went on for a couple of
weeks, as you can tell I am not on the computer everyday. So I contacted
Norton tech support and thats when we (they) ran the Removal Tool, and
installed Norton 360 (? version). It was a short time after this (a month
maybe longer) that I noticed that some of the emails I would send (forwarded)
would not get received. Lets say if I forwarded 10 emails to 8 people one
person might not get one of them. The next time everyone would get them, then
the next time a different person might not get one. It was random and I
didn't know it was happening for awhile, until I would ask someone what they
thought about something I had sent them and they would tell me that they
didn't receive it. Over the next 4 or 5 months it got worse, until most
things I forwarded didn't go through. I asked otheir people I knew that have
the same ISP and no one else had any trouble. So I called my ISP they checked
some things and said it was not them. Then my Reply stopped going through
(about 2 months later). I call my ISP again. I could use Create New Mail and
this worked for a while and then it stopped working. This brings us up to
late spring of this year. I have tried Microsofts "An Outlook basic repair
kit", then I went to the Newsgroups, Microsoft Answers, the fourms, but
nothing really fit my problem. That's when I did a partail recovery. My
email worked like it should, until I finished the Microsoft updates and, or
when I reinstalled Norton 360 (4.0 the latest version). It took a few days to
do this, my internet speed tops out at 500 kbs (that is between 1 am and 7
am) and slows to a crawl (it can get below 30 kbs and stay there for hours)
when a lot pepole get on it. (Welcome to small town America). Sorry I had to
vent for a second. I called my ISP again they checked their end again. Then I
turned off Norton and nothing. I ran the Norton removal tool still nothing.
Then I reinstalled Norton. That is when I started talking to you and trying
what you have said. Then on July 31, 2010. I contacted Norton tech support
and they checked, and said it is not there product causing the problem.
Norton has been set to automatic renewal since 2005, so no I have never let
it expire. If you had any idea of how many hours I have put in on research
and trying things to fix this problem, you would say I was crazy. INFO: Win
XP home (version) SP3 (all updates), Internet Explore 8, Outlook Express 6,
Adobe reader and video player (latest versions up to date). I have always
kept all my programs up to date. If it makes any difference it is an HP
computer, Pentium 4. About Norton updating it works fine, the scans are
finding nothing but a few cookies. I am sorry this is so long, but I figured
the more info the better. I would say I was frustrated, but I don't think
that word covers it anymore. Again Thank You.
--
Thanks for your help.


"PA Bear [MS MVP]" wrote:

> If the behavior persists in a new identity, I suspect you're seeing the
> effects of a hijackware infection, Jeff.
>
> >> ...the computer
> >> did come with Norton installed and I upgraded to a better version and
> >> after a few years it quit updating. I contacted Norton tech support and
> >> yes we ran a removal tool. It wasn't long after that, that I started
> >> having
> >> problems with my email.
>
> Had the free-trial period for the preinstalled Norton application already
> expired by the time you purchased your first subscription?
>
> Has your Norton subscription ever expired since you've owned the computer?
>
> How long had you been running the "better version" when it "quit updating?"
>
> What's the full name & version of the currently-install Norton application
> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)?
>
> Can you run (Norton) LiveUpdate manually & successfully?
> --
> ~PA Bear
>
>
> Jeff wrote:
> > I have tried what you said and it is still not working. It will still
> > forward if the message is 550 kb or larger. No I don't ever remember
> > letting Norton expire. Do I need to go back and delete the dbx files
> > again?
> > If you think the problem is outside of OE, then what should I try next?
> >
> >>> ...Anything smaller and it doesn't
> >>> send it, but it does show it in the sent folder
> >>
> >> Again, if a copy of the message appears in Sent Items folder, the message
> >> was sent and the problem lies somewhere outside of Outlook Express. That
> >> being said...
> >>
> >> If you completed all four (4) steps in my post in Windows Update
> >> newsgroup
> >> dated 25 June
> >> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560)
> >> AND you've disabled email scanning by NAV and yet the behavior persists,
> >> your current Identity may be damaged, especially if its the default "Main
> >> Identity." Try one or more of your accounts in a new Named Identity...
> >>
> >> File | Identities | Add new identity
> >>
> >> Assuming all is well, (1) compact all folders in the old identity, (2)
> >> import messages from the old identity into the new one, and then (3)
> >> delete
> >> the old one (File | Identities | Manage Identities).
> >>
> >> Then again...
> >>
> >>> ...the computer
> >>> did come with Norton installed and I upgraded to a better version and
> >>> after a few years it quit updating.
> >>
> >> You may be seeing the effects of a hijackware infection. Has your Norton
> >> subscription ever expired since you've owned the computer?
> >> --
> >> ~PA Bear
> >>
> >>
> >> Jeff wrote:
> >>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx
> >>> files
> >>> you talked about. Thanks. My email still is not working properly. I can
> >>> not
> >>> create,or reply to emails.(Meaning the program does the function but it
> >>> is
> >>> never received at the email address). But strangely enough I can forward
> >>> an
> >>> email, but only if it is 550 kb or larger. Anything smaller and it
> >>> doesn't
> >>> send it, but it does show it in the sent folder. I am still receiving
> >>> emails
> >>> just fine. Since my last post I have also contacted Nortons tech support
> >>> and
> >>> problem is not with the Norton product. I have also tried deleting the
> >>> dbx
> >>> files again, then deleting the recycle bin, and then restarting the
> >>> computer. My ISP has been very helpful and it is not on their end
> >>> either.
> >>> I
> >>> am hoping that you have another idea of what the problem might be. I am
> >>> very thankful for all of your help. Jeff
> >>>
> >>>> Here's the Google Groups archive of your 25 June 2010 thread in Windows
> >>>> Update newsgroup (which MS dropped from their newsserver shortly after
> >>>> 01
> >>>> July):
> >>>>
> >>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
> >>>>
> >>>> NB: If a copy of the message is found in Sent Items, the problem lies
> >>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing
> >>>> mail -
> >>>> even Symantec says it's not necessary...
> >>>>
> >>>> <QP>
> >>>> Disabling Email Scanning does not leave you unprotected against viruses
> >>>> that are distributed as email attachments. Norton AntiVirus
> >>>> Auto-Protect
> >>>> scans incoming files as they are saved to your hard drive, including
> >>>> email
> >>>> and email attachments. Email Scanning is just another layer on top of
> >>>> this. To make sure that Auto-Protect is providing the maximum
> >>>> protection,
> >>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
> >>>> you
> >>>> have the most recent virus definitions.
> >>>> </QP>
> >>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
> >>>>
> >>>>
> >>>> Jeff wrote:
> >>>>> I was happy to see that it was you that resonded to this question. You
> >>>>> were
> >>>>> the one to whom I was sending the other reply too when it went blank.
> >>>>> I
> >>>>> was
> >>>>> having problems with Outloook Express 6, and you were correct the
> >>>>> computer
> >>>>> did come with Norton installed and I upgraded to a better version and
> >>>>> after
> >>>>> a few years it quit updating. I contacted Norton tech support and yes
> >>>>> we
> >>>>> ran a removal tool. It wasn't long after that, that I started having
> >>>>> problems with my email. I know you respond to a lot of question I am
> >>>>> hoping
> >>>>> you half way remember mine.
> >>>>>
> >>>>> My question I was repling to you about had to do with one of the steps
> >>>>> you
> >>>>> said I needed to do, you had given me a list of things to do. I
> >>>>> folllowed
> >>>>> everything you said to do and went to the links you provided. (I wish
> >>>>> I
> >>>>> had
> >>>>> the reply in front of me so I could get the wording correct). On step
> >>>>> 4
> >>>>> you
> >>>>> said I needed to go to (I think you called it) Microsoft Explorer?
> >>>>> There
> >>>>> I
> >>>>> was to find the address where all emails are stored and delete the
> >>>>> files
> >>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure
> >>>>> where
> >>>>> you
> >>>>> were talking about so with so help from the Help section I figured out
> >>>>> to
> >>>>> go
> >>>>> to My Computer and right click and go to Explorer. There I scrolled
> >>>>> down
> >>>>> till I found the address that I was looking for. There were some 21
> >>>>> files
> >>>>> there and I looked in everyone of them and didn't find anything
> >>>>> outbox.
> >>>>> dbx
> >>>>> (ect). Either I am not in the right spot or something. Yes I followed
> >>>>> the
> >>>>> links about how to find the adress and show hidden files. I am hoping
> >>>>> you
> >>>>> remember me and my question. If not I will gladly retype the original
> >>>>> question, it was sent sometime around July 4th. I'm running XP sp3 all
> >>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in
> >>>>> this
> >>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff
> >>>>>
> >>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx
> >>>>>>
> >>>>>> IE General, OE General, OE6, Windows Update, Win98 General, &
> >>>>>> WLMessenger
> >>>>>> were some of the newsgroups dropped late last week.
> >>>>>>
> >>>>>> Here's Google Groups archive of what might have been your thread in
> >>>>>> Windows
> >>>>>> Update newsgroup:
> >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f
> >>>>>>
> >>>>>> With the demise of Windows Update newsgroup, you will find continuing
> >>>>>> support in this MS forum:
> >>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads.
> >>>>>> State
> >>>>>> your full Windows version (e.g., WinXP SP3) as well as your current
> >>>>>> IE
> >>>>>> version (e.g., IE6, IE7, IE8) in your first post.
> >>>>>>
> >>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to
> >>>>>> the
> >>>>>> Windows Update forum.
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> Jeff wrote:
> >>>>>>> After I replied to a question in another discussion group the area
> >>>>>>> where
> >>>>>>> the
> >>>>>>> questions should be is blank. The rest of the page is there and
> >>>>>>> functional.
> >>>>>>> This is one of the few groups that I can still see the questions.
> >>>>>>> What
> >>>>>>> is
> >>>>>>> going on and how do I correct it.
> >>>>>>
> >>>>>> .
> >>>>
> >>>> .
> >>
> >> .
>
> .
>
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