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From: tom on 12 Mar 2010 14:05
Sam Theivagt wrote:
> We have the same issue. There is also an issue of being unable to open
> (convert) .xlsm files. This only occurs on our Windows 2000 PCs with Office
> 2003 & the Office 2007 Compatibility Pack.
Thanks Sam. the version from 4/9/2009 fixed my issues.

MS - get it together!




>
> 977724 updates MSO.DLL in
>
> C:\Program Files\Common Files\Microsoft Shared\OFFICE12
>
> 977724 does not show up in Add/Remove programs, but I was able to find an
> older version of MSO.DLL in the Windows Installer patch cache:
>
>
> C:\WINNT\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12.0.6425\
>
> To verify that the problem is caused by the MSO.DLL from 977724, I renamed
> the MSO.DLL in
>
> C:\Program Files\Common Files\Microsoft Shared\OFFICE12
>
> & copied the MSO.DLL I found in the patch cache to the above location. I was
> then able to open (convert) .docx files in Word 2003 & .xlsm files in Excel
> 2003.
>
> The version of MSO.DLL installed by 977724 is 12.0.6521.5000 & is dated
> 10/29/2009. The version from the patch cache is 12.0.6425.1000 & is dated
> 04/03/2009.
>

From: Susan Bradley on 12 Mar 2010 17:01
Chuey wrote:
> Sam,
>
> That is a great find. I installed a previous version of the MSO.DLL which
> has also solved my compatibility issue.
>
> For informational purposes, others who are having an issue can try replacing
> the MSO.DLL mentioned in Sam's post with this one which is also version
> 12.0.6425.1000:
>
> http://www.mediafire.com/?xmtyymntmwz
>
> Hope this helps.
>
> Microsoft should immediately issue another hotfix to resolve this issue so
> we as consumers don't have to dig around and patch together solutions like
> this on our own.
>
> "Gudufl" wrote:
>
>> KB980210 (http://support.microsoft.com/kb/980210)supersedes KB972224 but the Issues that this hotfix package fixes have no reference to W2K and MSO2K3. I would be reluctant to use it without info that it will resolve the issue
>>
>> ---
>> frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-
>> .
>>
Hang loose calling out the troops.
From: Susan Bradley on 12 Mar 2010 18:55
Sam Theivagt wrote:
> We have the same issue. There is also an issue of being unable to open
> (convert) .xlsm files. This only occurs on our Windows 2000 PCs with Office
> 2003 & the Office 2007 Compatibility Pack.
>
> 977724 updates MSO.DLL in
>
> C:\Program Files\Common Files\Microsoft Shared\OFFICE12
>
> 977724 does not show up in Add/Remove programs, but I was able to find an
> older version of MSO.DLL in the Windows Installer patch cache:
>
>
> C:\WINNT\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12.0.6425\
>
> To verify that the problem is caused by the MSO.DLL from 977724, I renamed
> the MSO.DLL in
>
> C:\Program Files\Common Files\Microsoft Shared\OFFICE12
>
> & copied the MSO.DLL I found in the patch cache to the above location. I was
> then able to open (convert) .docx files in Word 2003 & .xlsm files in Excel
> 2003.
>
> The version of MSO.DLL installed by 977724 is 12.0.6521.5000 & is dated
> 10/29/2009. The version from the patch cache is 12.0.6425.1000 & is dated
> 04/03/2009.
>
> I tired installing the hotfix from
>
> http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx
>
> It does NOT fix this issue.
>
> "Susan Bradley" wrote:
>
>> Bruce wrote:
>>> I did open a case: Support Request Number - 1127134209
>>>
>>> As for your question on having 977724 installed, I don't know how to verify, other than going onto Microsoft Update, reviewing my update history, and it showing that I successfully installed 977724.
>>>
>>> ---
>>> frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft-
>> Office Sustained Engineering : Issues with Office after installing KB977724:
>> http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx
>>
>> Check that out
>> .
>>
Would you guys mind sending me a sample of an impacted file that you
can't open?
From: Chris on 12 Mar 2010 20:42
The update has been pulled:

http://blogs.technet.com/wsus/archive/2010/03/11/expired-update-kb977724.aspx
From: PA Bear [MS MVP] on 13 Mar 2010 02:09
KB977724 wasn't one of the March 2010 updates anyway.

Chris wrote:
> The update has been pulled:
>
> http://blogs.technet.com/wsus/archive/2010/03/11/expired-update-kb977724.aspx

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