Unable to open .docx files after conducting March 2010 Microso
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From: Liz on 11 Mar 2010 23:20 Susan: Per my history, I too have 977724 installed. It does not, however, show up under Add/Remove Programs. I have not had the time to open a case as I am working on a deadline. Liz "Susan Bradley" wrote: > > Do you both have 977724 installed? > . >
From: Susan Bradley on 12 Mar 2010 01:41 Liz wrote: > Susan: > > Per my history, I too have 977724 installed. It does not, however, show up > under Add/Remove Programs. > > I have not had the time to open a case as I am working on a deadline. > > Liz > > "Susan Bradley" wrote: > >> Do you both have 977724 installed? >> . >> Office Sustained Engineering : Issues with Office after installing KB977724: http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx Check that out.
From: Chuey on 12 Mar 2010 10:20 This is not an isolated incident, I have had the same issue as of March 10th. It seems it affects users who are: 1) on Windows 2000 OS 2) Are running Office 2003 3) Have had the three security updates installed as of March 10th. I too have a case number (1127128725) which has been no help whatsoever. The aforementioned link also does not solve the issue as it is for a Server oriented OS. It seems to me that Microsoft should rectify this issue as it is clearly their patch that created the incompatibility issues. "Susan Bradley" wrote: > Bruce wrote: > > I did open a case: Support Request Number - 1127134209 > > > > As for your question on having 977724 installed, I don't know how to verify, other than going onto Microsoft Update, reviewing my update history, and it showing that I successfully installed 977724. > > > > --- > > frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft- > Office Sustained Engineering : Issues with Office after installing KB977724: > http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx > > Check that out > . >
From: Sam Theivagt Sam on 12 Mar 2010 10:54 We have the same issue. There is also an issue of being unable to open (convert) .xlsm files. This only occurs on our Windows 2000 PCs with Office 2003 & the Office 2007 Compatibility Pack. 977724 updates MSO.DLL in C:\Program Files\Common Files\Microsoft Shared\OFFICE12 977724 does not show up in Add/Remove programs, but I was able to find an older version of MSO.DLL in the Windows Installer patch cache: C:\WINNT\Installer\$PatchCache$\Managed\00002109020090400000000000F01FEC\12.0.6425\ To verify that the problem is caused by the MSO.DLL from 977724, I renamed the MSO.DLL in C:\Program Files\Common Files\Microsoft Shared\OFFICE12 & copied the MSO.DLL I found in the patch cache to the above location. I was then able to open (convert) .docx files in Word 2003 & .xlsm files in Excel 2003. The version of MSO.DLL installed by 977724 is 12.0.6521.5000 & is dated 10/29/2009. The version from the patch cache is 12.0.6425.1000 & is dated 04/03/2009. I tired installing the hotfix from http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx It does NOT fix this issue. "Susan Bradley" wrote: > Bruce wrote: > > I did open a case: Support Request Number - 1127134209 > > > > As for your question on having 977724 installed, I don't know how to verify, other than going onto Microsoft Update, reviewing my update history, and it showing that I successfully installed 977724. > > > > --- > > frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft- > Office Sustained Engineering : Issues with Office after installing KB977724: > http://blogs.technet.com/office_sustained_engineering/archive/2010/03/11/issues-with-office-after-installing-kb977724.aspx > > Check that out > . >
From: Chuey on 12 Mar 2010 14:03
Sam, That is a great find. I installed a previous version of the MSO.DLL which has also solved my compatibility issue. For informational purposes, others who are having an issue can try replacing the MSO.DLL mentioned in Sam's post with this one which is also version 12.0.6425.1000: http://www.mediafire.com/?xmtyymntmwz Hope this helps. Microsoft should immediately issue another hotfix to resolve this issue so we as consumers don't have to dig around and patch together solutions like this on our own. "Gudufl" wrote: > KB980210 (http://support.microsoft.com/kb/980210)supersedes KB972224 but the Issues that this hotfix package fixes have no reference to W2K and MSO2K3. I would be reluctant to use it without info that it will resolve the issue > > --- > frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Unable-to-open-docx-files-after-conducting-March-2010-Microsoft- > . > |