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From: Taro Tsujimoto on 22 Jul 2010 13:03
Hello,

I'm working on a work flow for the Help Desk template that sends out
different emails when a new ticket is created. I have a group called
"Reps", for the service representatives.

My work flow is as follows:

IF CreatedBy equals Customer
Send email to Customer

IF CreatedBy not equals Customer
AND CreatedBy not equals Reps
Send Email to CreatedBy
Send Email to Customer

IF CreatedBy not equals Customer
AND CreatedBy equals Reps
Send Email to Customer


The problem is that the work flow doesn't look into who is in the reps
group. Currently a rep will always receive an email, which is not what I
want if he creates the ticket.

Can anyone offer any insight into a workaround for this?

Thanks.
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