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From: Ken Blake on 25 Jun 2010 19:27
On Fri, 25 Jun 2010 16:58:09 -0400, Greg S <nospam(a)seesignature.com>
wrote:

> Greetings! I have been using Quicken Deluxe (now 2010 R10) for seven
> years, paying most of my bills via Direct Connect with my bank. While
> I have never had any real problems, there have been times I wanted to
> confirm a payment instruction made it to the bank, in which case I
> simply logged onto my bank's online banking site, where my scheduled
> transactions were listed just as if they had been entered via the web
> site.
>
> That changed, however, when my bank became PNC after a buyout. PNC
> offers Direct Connect, but their system is separate from online
> banking (because, as I understand it, they subcontract the Direct
> Connect service to a third party). As a result, pending payments
> scheduled via Quicken do *not* appear on their web site -- i.e., there
> is no evidence a payment instruction exists until the payment is made.
>
> I am not real comfortable with this, partly because this is a new bank
> to me, but mainly because PNC initially provided incorrect Quicken
> routing numbers to a number of transitioned customers, including me,
> and in the process of fixing that made a mess of several payments
> scheduled prior to their error being discovered. And while I can call
> PNC's help line to verify a scheduled payment went through, my
> experience resolving this issue leads me to believe I may not always
> get the right answer. (Long story behind all that, but this post is
> already getting long...)
>
> Is PNC's separate systems approach relatively common among banks (and
> I was just lucky my old bank had a better setup)? Am I perhaps
> letting one bad experience make me overly cautious? Any input or
> opinions from the seasoned Quicken users here (especially those
> experienced with PNC, if any) would be *greatly* appreciated!


I've never used PNC, nor have I even heard of them. But my Quicken
payments work fine with my bank, BofA.

If I had your problems, I would switch banks.

--
Ken Blake
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