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From: PA Bear [MS MVP] on 17 Mar 2010 14:40
There is a very good chance that you are seeing the effects of a hijackware
infection!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

markjones71 wrote:
> I'm afraid that didn't work either.
>
> My Norton is internet security... I bought my laptop a couple of years ago
> and it had Norton on it (I'd had Norton on my previous machine too).
> Pretty
> sure I just upgraded the version that was there and have just upgraded
> each
> time my subscription needed renewing since. So now I have the 2010 Norton
> Internet Security.
>
> Have you any other suggestions?
>
> "PA Bear [MS MVP]" wrote:
>
>> 0x8007005 = Error_Access_Denied
>>
>> Rough translation: Permissions problem, usually caused by a hijackware
>> infection or third-party security applications (e.g., your Norton
>> application). Speaking of which, what's the name & version of your
>> Norton
>> application (e.g., Norton 360 2009)? Did the preinstalled free trial
>> expire before you purchased this Norton application?
>>
>> You might try running the Fix It in this KB article:
>>
>> How do I restore security settings to the default settings?:
>> http://support.microsoft.com/kb/313222
>>
>> markjones71 wrote:
>>> Thanks, I've done this twice but it hasn't fixed the problem. I still
>>> get
>>> the same error when I check for updates.
>>>
>>> Not sure if it is relevant but the url you gave for the clean install no
>>> longer exists - but on restarting after using the removal tool a web
>>> browser
>>> is automatically opened with a list of norton products to reinstall.
>>> When
>>> I
>>> choose the relevant product and install, it recognises my product key
>>> and
>>> therefore doesn't ask me for it.
>>>
>>> Is it worth removing Norton altogether and replacing with the free
>>> version
>>> of AVG?
>>>
>>> Do you have any other ideas as to what I can do to fix this?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Do Steps #1 through #8 in the Answer post (mine) in this thread:
>>>> http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/d5e059b4-5b4a-4c70-876f-87ba4b2c7726
>>>> (ignore the subject of the thread)
>>>>
>>>> markjones71 wrote:
>>>>> Ok, I didn't realise I hadn't given enough info - sorry!
>>>>>
>>>>> - Vista 32-bit SP2
>>>>>
>>>>> - Norton is installed and is current;
>>>>> - According to the Windows Security Centre only Norton anti-spyware is
>>>>> activated and the only other installed anti-spyware is Windows
>>>>> defender
>>>>> but
>>>>> that is off;
>>>>> - The same is true for the firewall - Norton On, Defender Off. No
>>>>> others
>>>>> installed.
>>>>> - Looking through the control panel I cannot find any other
>>>>> anti-spyware
>>>>> or
>>>>> firewall programs other than Norton.
>>>>>
>>>>> Norton was pre-installed on my computer and I don't remember any
>>>>> others
>>>>> every being installed.
>>>>>
>>>>> Up until the last (most recent) Windows update everything has been
>>>>> fine
>>>>> and
>>>>> I have been able to both see, download and install updates. This
>>>>> problem
>>>>> has
>>>>> only come about since the last lot of updates - perhaps the computer
>>>>> crashed
>>>>> during that update?
>>>>>
>>>>> Does that help further? I really appreciate your help with this...
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>>>>>> SP2;
>>>>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a
>>>>>> forum
>>>>>> or
>>>>>> newsgroup. Please do so in your next reply.
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>> the
>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it)?
>>>>>>
>>>>>>
>>>>>> markjones71 wrote:
>>>>>>> Hi, I cant download any new updates from Microsoft. Every time I try
>>>>>>> to
>>>>>>> check for updates I get the following error code: Code 80070005.
>>>>>>>
>>>>>>> Since this problem occurred I have been unable to search for new
>>>>>>> updates
>>>>>>> and
>>>>>>> also, some of my programs fail to launch when activated. I am on
>>>>>>> Vista
>>>>>>> Home
>>>>>>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with
>>>>>>> its
>>>>>>> Firewall but I have Windows Firewall turned off.
>>>>>>>
>>>>>>> Can anybody please help me solve this problem? I'm not very
>>>>>>> technical
>>>>>>> so
>>>>>>> a
>>>>>>> simple step to fix would really be appreciated.
>>>>>>>
>>>>>>> Thanks in advance..
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .

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