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From: markjones71 on 14 Mar 2010 18:36
Hi, I cant download any new updates from Microsoft. Every time I try to check
for updates I get the following error code: Code 80070005.

Since this problem occurred I have been unable to search for new updates and
also, some of my programs fail to launch when activated. I am on Vista Home
Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
Firewall but I have Windows Firewall turned off.

Can anybody please help me solve this problem? I'm not very technical so a
simple step to fix would really be appreciated.

Thanks in advance..
From: PA Bear [MS MVP] on 14 Mar 2010 19:55
Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


markjones71 wrote:
> Hi, I cant download any new updates from Microsoft. Every time I try to
> check for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates
> and
> also, some of my programs fail to launch when activated. I am on Vista
> Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..

From: Ǝиçεl on 14 Mar 2010 20:20
Hello Mark,


Temporarily disable Norton, and try again to install the updates
But before you disable Norton

It would be a good idea to scan.

I recommend downloading and installing
MalwareBytes' Antimalware (MBAM) and
SUPERAntiSpywaяe (SAS).

Do a full scan with MalwaяeBytes' and
SUPERAntiSpywaяe.

<http://www.superantispyware.com/>

Reboot
-=-

<http://www.malwarebytes.org/mbam.php>

Reboot
-=-

Both free versions of MBAM and SAS are on-demand scanners and offer no
'real-time' protection. Keep them installed and use them as
'second-opinion' scanner which is purposely (by design) recommended by
their respective authoяs.
-=-

Which is the update(s) failing to install?
-=-

I'm suяe someone else will help you if this suggestion doesn't help.

Please let us know what fixes the problem or if the pяoblem remains
-=-


Good luck


Ǝиçεl
-=-

"markjones71" wrote:

> Hi, I cant download any new updates from Microsoft. Every time I try to check
> for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates and
> also, some of my programs fail to launch when activated. I am on Vista Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..
From: yyyuuu on 15 Mar 2010 03:38


"markjones71" wrote:

> Hi, I cant download any new updates from Microsoft. Every time I try to check
> for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates and
> also, some of my programs fail to launch when activated. I am on Vista Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..
From: Michael on 15 Mar 2010 07:23
yyyuuu forgot something...

--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


"yyyuuu" <yyyuuu(a)discussions.microsoft.com> wrote in message
news:32DC6F40-2993-4677-8F5D-4B7336D19E41(a)microsoft.com...
>
>
> "markjones71" wrote:
>
>> Hi, I cant download any new updates from Microsoft. Every time I try to
>> check
>> for updates I get the following error code: Code 80070005.
>>
>> Since this problem occurred I have been unable to search for new updates
>> and
>> also, some of my programs fail to launch when activated. I am on Vista
>> Home
>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
>> Firewall but I have Windows Firewall turned off.
>>
>> Can anybody please help me solve this problem? I'm not very technical so
>> a
>> simple step to fix would really be appreciated.
>>
>> Thanks in advance..

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