Windows Defender Updates Failing
in [Windows Update]
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From: Paul Calcagno on 21 Apr 2010 10:42 Starting back on March 26th my attempts to install Windows Defender updates (KB915597) have been failing on a regular basis. This never happened before. I'm running Windows Vista Home Premium, SP2 with 2 GB of RAM, Windows Firewall, Spyware Doctor, MBAM, SAS, CCleaner, all WU's current. No other 3rd party firewalls. I get the dreaded error code 80070005 which I've googled but can't discern what's going on. After one failure last week I ran CCleaner, MBAM, SAS, and Spyware doctor (which only found several tracking cookies). Then I restarted and I was able to install the (kb915597) update. I understand that this failure has something to do with `permissions', but after that I'm basically clueless. Now every time this same update is offered it fails. Each time this happens a new restore point is created, which is to say that I'm generating lots or restore points only to be losing some of the older ones. Anyone have any insight as to why this common, non-problematic WU is all of a sudden failing on a regular basis? Thanks for all of you advice, in advance.............Paul C.
From: Ǝиçεl on 21 Apr 2010 16:18 Hello Paul, CCleaner In the Utilities category, uncheck Windows Defender. Having this checked removes the history of when the last scan was run. -=- Code Error 80070005 - Access Denied That's a permission error (access denied), try resetting the security settings back to the defaults: NO APPLY TO WINDOWS 7 How to reset security settings back to the defaults NO APPLY TO WINDOWS 7 <http://support.microsoft.com/kb/313222> Make sure you're running as an administrator. -=- If resətting the security settings did not resolve the Perm issue than look to the installed security software as being the cause. [antivirus/anti-malware/cookie or popup blocker/or, any security software that monitors the registry keys for changes] Turn Spyware Doctor off. -=- Windows Defender Save it, close all windows/programs open, and run as admin. Go here: Microsoft Malware Protection Center <http://www.microsoft.com/security/portal/default.aspx> Click the link in the right frame under ' Latest Definition Updates ' for either the x86 [32 bit] or x64 [64 bit] edition of Windows installed. *Save* the definitions that will now download. Once the download completes close all open programs and browsers. Now run the downloaded file [ if the edition of Windows is Vista, then *right* click it and choose 'Run as administrator'. Follow the prompts to allow it to run ]. Did that get the latest defs installed ? -=- How to obtain assistance from MS Support Customers in the U.S. and Canada can receive technical support from Microsoft ProductSupport Services at 1-866-PCSAFETY. There is no-charge for support calls that areassociated with security updates or using Automatic Updates. When you call, clearly statethat your problem is. Note any error codes etc. In other countries, see <http://support.microsoft.com/security> localized contact information. For more information about how to contact Microsoft for support issues, visit the International Support Web site: <https://support.microsoft.com/common/international.aspx> Free Windows Update support incident request: <https://support.microsoft.com/oas/default.aspx?gprid=6527> Please post back any response that you get that actually works to assist others who have the same problem. I'm suяe someone else will help you if my suggestion doesn't help. Let us know what hªppens. Good luck Ǝиçεl -=- "Paul Calcagno" wrote: > Starting back on March 26th my attempts to install Windows Defender updates > (KB915597) have been failing on a regular basis. This never happened before. > I'm running Windows Vista Home Premium, SP2 with 2 GB of RAM, Windows > Firewall, Spyware Doctor, MBAM, SAS, CCleaner, all WU's current. No other > 3rd party firewalls. I get the dreaded error code 80070005 which I've > googled but can't discern what's going on. > After one failure last week I ran CCleaner, MBAM, SAS, and Spyware doctor > (which only found several tracking cookies). Then I restarted and I was able > to install the (kb915597) update. I understand that this failure has > something to do with `permissions', but after that I'm basically clueless. > Now every time this same update is offered it fails. Each time this happens > a new restore point is created, which is to say that I'm generating lots or > restore points only to be losing some of the older ones. > Anyone have any insight as to why this common, non-problematic WU is all of > a sudden failing on a regular basis? > Thanks for all of you advice, in advance.............Paul C. > > . >
From: Paul Calcagno on 23 Apr 2010 19:06 Ǝиçεl, so far I've tried your suggestions for CCleaner and resetting security settings. The latter did not work. When I ran the Microsoft Fix it 50198 declared some kind of an error and said it didn't complete correctly, so I haven't a clue if my security settings were reset. As far as any problems related to my security settings, I'm only running Win Defender and Spyware doctor, but I turned the latter off right before attempting to install the last Win Defender Update and the update failed again so Spyware Doctor doesn't seem to be the issue, unless it has some hidden firewall that I don't know about. How about trying to install Win Defender WU's with my Windows Firewall turned off. Do you think I should try that? Then I tried some brute force and attempted to install Win Defender definitions from the Microsoft Malware Protection Center. Something unreadable flashed on the screen as it attempted some file activities but when I checked in Add/Remove to see if the definitions were there I found nothing. Actually none of my Win Defender definitions files show on the Add/Remove list leading me to believe this is not the correct way to display them. If I look in WU and do a `view history' the latest definitions from the MS Malware protection Center attempt are not there leading me to believe they didn't get installed. At this point, unless you have more words of wisdom, my only recourse is to call MS and see if they can walk me through it. Last, the only thing that seems to work (sometimes!!??) is doing a restart after running Spyware doctor and CCleaner and Win Defender. Then upon reboot, the WU's for Win Defender get installed correctly. But this is a royale pain to have to do WU's this way. Thanks again for all your fine suggestions.........Paul C. "Ǝиçεl" <l(a)discussions.microsoft.com> wrote in message news:038BD847-4826-4C97-ACCD-75541AD214BB(a)microsoft.com... > Hello Paul, > > CCleaner > In the Utilities category, uncheck Windows Defender. Having this checked > removes the history of when the last scan was run. > -=- > > Code Error 80070005 - Access Denied > That's a permission error (access denied), try resetting the security > settings back to the defaults: > NO APPLY TO WINDOWS 7 > How to reset security settings back to the defaults NO APPLY TO WINDOWS 7 > <http://support.microsoft.com/kb/313222> > Make sure you're running as an administrator. > -=- > > If resətting the security settings did not resolve the Perm issue than > look > to the installed security software as being the cause. > [antivirus/anti-malware/cookie or popup blocker/or, any security software > that monitors the registry keys for changes] > > Turn Spyware Doctor off. > -=- > > Windows Defender > Save it, close all windows/programs open, and run as admin. > > Go here: Microsoft Malware Protection Center > <http://www.microsoft.com/security/portal/default.aspx> > Click the link in the right frame under ' Latest Definition Updates ' > for either the x86 [32 bit] or x64 [64 bit] edition of Windows installed. > > *Save* the definitions that will now download. > > Once the download completes close all open programs and browsers. > > Now run the downloaded file [ if the edition of Windows is Vista, then > *right* click it and choose 'Run as administrator'. Follow the prompts > to allow it to run ]. > > Did that get the latest defs installed ? > -=- > > How to obtain assistance from MS Support > > Customers in the U.S. and Canada can receive technical support from > Microsoft ProductSupport Services at 1-866-PCSAFETY. There is no-charge > for > support calls that areassociated with security updates or using Automatic > Updates. When you call, clearly statethat your problem is. Note any error > codes etc. > > In other countries, see <http://support.microsoft.com/security> > localized contact information. > > For more information about how to contact Microsoft for support issues, > visit the International Support Web site: > <https://support.microsoft.com/common/international.aspx> > > Free Windows Update support incident request: > <https://support.microsoft.com/oas/default.aspx?gprid=6527> > > Please post back any response that you get that actually works to assist > others who have the same problem. > > I'm suяe someone else will help you if my suggestion doesn't help. > > Let us know what hªppens. > > > Good luck > > > Ǝиçεl > -=- > > > "Paul Calcagno" wrote: > >> Starting back on March 26th my attempts to install Windows Defender >> updates >> (KB915597) have been failing on a regular basis. This never happened >> before. >> I'm running Windows Vista Home Premium, SP2 with 2 GB of RAM, Windows >> Firewall, Spyware Doctor, MBAM, SAS, CCleaner, all WU's current. No other >> 3rd party firewalls. I get the dreaded error code 80070005 which I've >> googled but can't discern what's going on. >> After one failure last week I ran CCleaner, MBAM, SAS, and Spyware doctor >> (which only found several tracking cookies). Then I restarted and I was >> able >> to install the (kb915597) update. I understand that this failure has >> something to do with `permissions', but after that I'm basically >> clueless. >> Now every time this same update is offered it fails. Each time this >> happens >> a new restore point is created, which is to say that I'm generating lots >> or >> restore points only to be losing some of the older ones. >> Anyone have any insight as to why this common, non-problematic WU is all >> of >> a sudden failing on a regular basis? >> Thanks for all of you advice, in advance.............Paul C. >> >> . >>
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