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From: JuliusPIV on 30 Mar 2010 08:53
I have a situation where a Windows XP SP3 machine will not correctly
recognize or rather, correctly acknowledge that media has been inserted.
When I say 'burn' or talk about writing to a CD, I'm using the built-in
burning features/capabilities of Windows XP, not a third party
application/tool.

If I boot the machine without a CD in it and check My Computer, the CD drive
icon looks like a normal drive without any media inserted.
If I insert a blank cd-r/rw, the drive icon doesn't change, and when I
attempt to burn, Windows believes the drive is empty. Although the 'Write
these files to CD' option is present, when we try to complete the process,
Windows belives the drive doesn't contain a writable CD/DVD.
If I insert a music CD, the drive icon doesn't change either. I can double
click the CD drive but this shows me music files instead of playing the audio
CD with Media Player. When I right click on the drive, there's no Play
option.
If I boot the machine with a blank CD in it and check My Computer, the CD
drive icon correctly changes to the CD-R/CD-RW drive icon. From there I can
burn.
If I boot the machine with a music CD in it and check My Computer, the CD
drive icon correctly changes to the audio CD drive icon. From there I can
play music.

When we disable the CD drive & re-enable it on Device Manager, the CD drive
icon correctly 'refreshes', shows the appropriate drive icon & from there we
can play the audio CD's or burn

So we're not confusing anyone: The drive has no problem reading CD's. This
is not a situation where the drive is not 'seeing' any CD's (or DVD's) we
insert. If we place an audio or data CD then explore the drive, we can see &
access files. Its almost as if windows simply doesn't detect that a specific
type of CD has been inserted and thus doesn't act accordingly.

We've swapped CD drives & SATA cables, removed the upper & lower filters,
disabled, re-enabled the drive in device manager & uninstalled it completely
letting Windows re-detect it with no change.

We'd hate to have to reimage this machine - Any ideas?

--
Julius G. Perkins, IV
Enterprise Systems
Workstation Architect
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