Windows Update Error 80080005
in [Windows Update]
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From: PA Bear [MS MVP] on 6 Dec 2009 02:06 Well, you might uninstall McAfee Security Center, then download/run the McAfee removal tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe), reboot and then reinstall McAfee Security Center... But I suspect that you may be seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via... Consumer Security Support home page https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. Checking for/Help with Hijackware: • http://mvps.org/winhelp2002/unwanted.htm • http://inetexplorer.mvps.org/tshoot.html • http://www.mvps.org/sramesh2k/Malware_Defence.htm • http://www.elephantboycomputers.com/page2.html#Removing_Malware **Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.** If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com CptButtBeard wrote: > Ok, I downloaded both the Norton removal tool and Windows Update Agent > installed and ran them both. Nothing happened after I ran the Norton tool. > After I did the Update agent, I tried Windows Update with no success. Now > when I click "Check for updates" I ge tthe following dialouge box: > > "Windows Update cannot currently check for updates, because the service is > not running. You may need to restart your computer." > > I restarted and got the same message. No error code or anything else. > > > "PA Bear [MS MVP]" wrote: > >> Did you download/run the Norton Removal Tool & reboot before trying to >> update again? [yes/no] >> >> 8024A000 - WU_E_AU_NOSERVICE >> The legacy AU client stopped because the sus server has been upgraded >> >> Try downloading/installing Windows Update Agent v7.4.7600.266 using the >> appropriate link on this page: http://support.microsoft.com/kb/946928 >> >> 1. Download the installer, saving it to your desktop: >> >> 2. Close all open applications (i.e., anything with an icon on the >> taskbar). >> >> 3. Right-click on the file you saved in #1 above and select Run as >> Administrator to run the utility. Don't TOUCH your keyboard until the run >> completes, then reboot & test. >> >> >> CptButtBeard wrote: >>> Ok, I just tried to update again and I got a different error message >>> this >>> time. Code 8024A000. WHat does this mean? >>> >>> "CptButtBeard" wrote: >>>> The McAfee application is the McAfee Security Center. The steps you >>>> told >>>> me >>>> to take with Norton, will that help the Windows Update problem? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> Norton (and McAfee) applications are notorious for not uninstalling or >>>>> upgrading cleanly. Let's start by removing any Norton leftovers: >>>>> >>>>> 1. Download the Norton Removal Tool, saving it to your desktop: >>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >>>>> >>>>> 2. Close all open applications (i.e., anything with an icon on the >>>>> taskbar). >>>>> >>>>> 3. Right-click on the file you saved in #1 above and select Run as >>>>> Administrator to run the utility. Don't TOUCH your keyboard until the >>>>> run >>>>> completes, then reboot. >>>>> >>>>> 4. Test. >>>>> >>>>> Question: Is the McAfee application named McAfee Security Center or >>>>> McAfee >>>>> Internet Security? >>>>> >>>>> >>>>> CptButtBeard wrote: >>>>>> I have McAfee on my laptop and yes the subscription is current >>>>>> (sometimes >>>>>> when I turn my computer on McAfee says it isn't working properly, >>>>>> open >>>>>> the security center to fix, I do so and it's back to normal). I am >>>>>> also >>>>>> using Mcafee for anti-spyware and as the firewall (along with >>>>>> defender, >>>>>> however defender cannot "check for new definitions." Wrong place for >>>>>> this but couldn't hurt to mention."). When I bought the laptop it >>>>>> came >>>>>> pre-installed >>>>>> with Norton, it was a one month free trial. I had to call a McAfee >>>>>> representative to help me completely uninstall the Norton, but this >>>>>> was >>>>>> in June or July of 08. >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> What anti-virus application or security suite is installed and is >>>>>>> your >>>>>>> subscription current? What anti-spyware applications (other than >>>>>>> Defender)? What third-party firewall (if any)? >>>>>>> >>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>> this >>>>>>> machine (e.g., a free-trial version that came preinstalled when you >>>>>>> bought >>>>>>> it)? >>>>>>> -- >>>>>>> ~Robear Dyer (PA Bear) >>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>> www.banthecheck.com >>>>>>> >>>>>>> >>>>>>> CptButtBeard wrote: >>>>>>>> I am running Vista Home Premium 64-bit. I keep getting this >>>>>>>> message: >>>>>>>> >>>>>>>> "Error(s): >>>>>>>> Code 80080005 Windows Update encountered an unknown error." >>>>>>>> >>>>>>>> I have been getting this for about 2 months and I have ignored it >>>>>>>> untill now. I think it all started when I tried to update to SP2. >>>>>>>> >>>>>>>> Please help!! >>>>>>> >>>>>>> . >>>>> >>>>> . >> >> .
From: CptButtBeard on 7 Dec 2009 17:55 Oh well. I am seriously disappointed with Windows. This problem will go unsolved probably for the life of this computer, which is just until I can get my Macbook Pro. Thanks for the help! "PA Bear [MS MVP]" wrote: > Well, you might uninstall McAfee Security Center, then download/run the > McAfee removal tool > (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe), > reboot and then reinstall McAfee Security Center... > > But I suspect that you may be seeing the effects of a hijackware infection! > > NB: If you had no anti-virus application installed or the subscription had > expired *when the machine first got infected* and/or your subscription has > since expired and/or the machine's not been kept fully-patched at Windows > Update, don't waste your time with any of the below: Format & reinstall > Windows. A Repair Install will NOT help! > > Microsoft PCSafety provides home users (only) with no-charge support in > dealing with malware infections such as viruses, spyware (including unwanted > software), and adware. > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 > > Also available via... > > Consumer Security Support home page > https://consumersecuritysupport.microsoft.com/ > > Otherwise... > > 1. See if you can download/run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > NB: Run the FULL scan, not the QUICK scan! You may need to download the > MSRT on a non-infected machine, then transfer MRT.EXE to the infected > machine and rename it to SCAN.EXE before running it. > > 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) > in Safe Mode with Networking, if need be: > http://onecare.live.com/site/en-us/center/howsafe.htm > > 2b. Vista or Win7=> Run this scan instead: > http://onecare.live.com/site/en-us/center/whatsnew.htm > > 3. Now run a thorough check for hijackware, including posting requested logs > in an appropriate forum, not here. > > Checking for/Help with Hijackware: > • http://mvps.org/winhelp2002/unwanted.htm > • http://inetexplorer.mvps.org/tshoot.html > • http://www.mvps.org/sramesh2k/Malware_Defence.htm > • http://www.elephantboycomputers.com/page2.html#Removing_Malware > > **Chances are you will need to seek expert assistance in > http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, > http://www.spywarewarrior.com/viewforum.php?f=5, > http://www.dslreports.com/forum/cleanup, > http://www.bluetack.co.uk/forums/index.php, > http://aumha.net/viewforum.php?f=30 or other appropriate forums.** > > If these procedures look too complex - and there is no shame in admitting > this isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA) computer repair shop. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > www.banthecheck.com > > > CptButtBeard wrote: > > Ok, I downloaded both the Norton removal tool and Windows Update Agent > > installed and ran them both. Nothing happened after I ran the Norton tool. > > After I did the Update agent, I tried Windows Update with no success. Now > > when I click "Check for updates" I ge tthe following dialouge box: > > > > "Windows Update cannot currently check for updates, because the service is > > not running. You may need to restart your computer." > > > > I restarted and got the same message. No error code or anything else. > > > > > > "PA Bear [MS MVP]" wrote: > > > >> Did you download/run the Norton Removal Tool & reboot before trying to > >> update again? [yes/no] > >> > >> 8024A000 - WU_E_AU_NOSERVICE > >> The legacy AU client stopped because the sus server has been upgraded > >> > >> Try downloading/installing Windows Update Agent v7.4.7600.266 using the > >> appropriate link on this page: http://support.microsoft.com/kb/946928 > >> > >> 1. Download the installer, saving it to your desktop: > >> > >> 2. Close all open applications (i.e., anything with an icon on the > >> taskbar). > >> > >> 3. Right-click on the file you saved in #1 above and select Run as > >> Administrator to run the utility. Don't TOUCH your keyboard until the run > >> completes, then reboot & test. > >> > >> > >> CptButtBeard wrote: > >>> Ok, I just tried to update again and I got a different error message > >>> this > >>> time. Code 8024A000. WHat does this mean? > >>> > >>> "CptButtBeard" wrote: > >>>> The McAfee application is the McAfee Security Center. The steps you > >>>> told > >>>> me > >>>> to take with Norton, will that help the Windows Update problem? > >>>> > >>>> "PA Bear [MS MVP]" wrote: > >>>>> Norton (and McAfee) applications are notorious for not uninstalling or > >>>>> upgrading cleanly. Let's start by removing any Norton leftovers: > >>>>> > >>>>> 1. Download the Norton Removal Tool, saving it to your desktop: > >>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > >>>>> > >>>>> 2. Close all open applications (i.e., anything with an icon on the > >>>>> taskbar). > >>>>> > >>>>> 3. Right-click on the file you saved in #1 above and select Run as > >>>>> Administrator to run the utility. Don't TOUCH your keyboard until the > >>>>> run > >>>>> completes, then reboot. > >>>>> > >>>>> 4. Test. > >>>>> > >>>>> Question: Is the McAfee application named McAfee Security Center or > >>>>> McAfee > >>>>> Internet Security? > >>>>> > >>>>> > >>>>> CptButtBeard wrote: > >>>>>> I have McAfee on my laptop and yes the subscription is current > >>>>>> (sometimes > >>>>>> when I turn my computer on McAfee says it isn't working properly, > >>>>>> open > >>>>>> the security center to fix, I do so and it's back to normal). I am > >>>>>> also > >>>>>> using Mcafee for anti-spyware and as the firewall (along with > >>>>>> defender, > >>>>>> however defender cannot "check for new definitions." Wrong place for > >>>>>> this but couldn't hurt to mention."). When I bought the laptop it > >>>>>> came > >>>>>> pre-installed > >>>>>> with Norton, it was a one month free trial. I had to call a McAfee > >>>>>> representative to help me completely uninstall the Norton, but this > >>>>>> was > >>>>>> in June or July of 08. > >>>>>> > >>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> What anti-virus application or security suite is installed and is > >>>>>>> your > >>>>>>> subscription current? What anti-spyware applications (other than > >>>>>>> Defender)? What third-party firewall (if any)? > >>>>>>> > >>>>>>> Has a(another) Norton or McAfee application ever been installed on > >>>>>>> this > >>>>>>> machine (e.g., a free-trial version that came preinstalled when you > >>>>>>> bought > >>>>>>> it)? > >>>>>>> -- > >>>>>>> ~Robear Dyer (PA Bear) > >>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>> www.banthecheck.com > >>>>>>> > >>>>>>> > >>>>>>> CptButtBeard wrote: > >>>>>>>> I am running Vista Home Premium 64-bit. I keep getting this > >>>>>>>> message: > >>>>>>>> > >>>>>>>> "Error(s): > >>>>>>>> Code 80080005 Windows Update encountered an unknown error." > >>>>>>>> > >>>>>>>> I have been getting this for about 2 months and I have ignored it > >>>>>>>> untill now. I think it all started when I tried to update to SP2. > >>>>>>>> > >>>>>>>> Please help!! > >>>>>>> > >>>>>>> . > >>>>> > >>>>> . > >> > >> . > > . >
From: PA Bear [MS MVP] on 8 Dec 2009 02:44 *You* got the machine infected, d00d! Chances are you'll get your Macbook infected, too. (No, Macs are NOT immune to such infections!) CptButtBeard wrote: > Oh well. I am seriously disappointed with Windows. This problem will go > unsolved probably for the life of this computer, which is just until I can > get my Macbook Pro. Thanks for the help! > > "PA Bear [MS MVP]" wrote: > >> Well, you might uninstall McAfee Security Center, then download/run the >> McAfee removal tool >> (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe), >> reboot and then reinstall McAfee Security Center... >> >> But I suspect that you may be seeing the effects of a hijackware >> infection! >> >> NB: If you had no anti-virus application installed or the subscription >> had >> expired *when the machine first got infected* and/or your subscription >> has >> since expired and/or the machine's not been kept fully-patched at Windows >> Update, don't waste your time with any of the below: Format & reinstall >> Windows. A Repair Install will NOT help! >> >> Microsoft PCSafety provides home users (only) with no-charge support in >> dealing with malware infections such as viruses, spyware (including >> unwanted software), and adware. >> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 >> >> Also available via... >> >> Consumer Security Support home page >> https://consumersecuritysupport.microsoft.com/ >> >> Otherwise... >> >> 1. See if you can download/run the MSRT manually: >> http://www.microsoft.com/security/malwareremove/default.mspx >> >> NB: Run the FULL scan, not the QUICK scan! You may need to download the >> MSRT on a non-infected machine, then transfer MRT.EXE to the infected >> machine and rename it to SCAN.EXE before running it. >> >> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan >> (only!) >> in Safe Mode with Networking, if need be: >> http://onecare.live.com/site/en-us/center/howsafe.htm >> >> 2b. Vista or Win7=> Run this scan instead: >> http://onecare.live.com/site/en-us/center/whatsnew.htm >> >> 3. Now run a thorough check for hijackware, including posting requested >> logs in an appropriate forum, not here. >> >> Checking for/Help with Hijackware: >> • http://mvps.org/winhelp2002/unwanted.htm >> • http://inetexplorer.mvps.org/tshoot.html >> • http://www.mvps.org/sramesh2k/Malware_Defence.htm >> • http://www.elephantboycomputers.com/page2.html#Removing_Malware >> >> **Chances are you will need to seek expert assistance in >> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, >> http://www.spywarewarrior.com/viewforum.php?f=5, >> http://www.dslreports.com/forum/cleanup, >> http://www.bluetack.co.uk/forums/index.php, >> http://aumha.net/viewforum.php?f=30 or other appropriate forums.** >> >> If these procedures look too complex - and there is no shame in admitting >> this isn't your cup of tea - take the machine to a local, reputable and >> independent (i.e., not BigBoxStoreUSA) computer repair shop. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> www.banthecheck.com >> >> >> CptButtBeard wrote: >>> Ok, I downloaded both the Norton removal tool and Windows Update Agent >>> installed and ran them both. Nothing happened after I ran the Norton >>> tool. >>> After I did the Update agent, I tried Windows Update with no success. >>> Now >>> when I click "Check for updates" I ge tthe following dialouge box: >>> >>> "Windows Update cannot currently check for updates, because the service >>> is >>> not running. You may need to restart your computer." >>> >>> I restarted and got the same message. No error code or anything else. >>> >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Did you download/run the Norton Removal Tool & reboot before trying to >>>> update again? [yes/no] >>>> >>>> 8024A000 - WU_E_AU_NOSERVICE >>>> The legacy AU client stopped because the sus server has been upgraded >>>> >>>> Try downloading/installing Windows Update Agent v7.4.7600.266 using the >>>> appropriate link on this page: http://support.microsoft.com/kb/946928 >>>> >>>> 1. Download the installer, saving it to your desktop: >>>> >>>> 2. Close all open applications (i.e., anything with an icon on the >>>> taskbar). >>>> >>>> 3. Right-click on the file you saved in #1 above and select Run as >>>> Administrator to run the utility. Don't TOUCH your keyboard until the >>>> run >>>> completes, then reboot & test. >>>> >>>> >>>> CptButtBeard wrote: >>>>> Ok, I just tried to update again and I got a different error message >>>>> this >>>>> time. Code 8024A000. WHat does this mean? >>>>> >>>>> "CptButtBeard" wrote: >>>>>> The McAfee application is the McAfee Security Center. The steps you >>>>>> told >>>>>> me >>>>>> to take with Norton, will that help the Windows Update problem? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> Norton (and McAfee) applications are notorious for not uninstalling >>>>>>> or >>>>>>> upgrading cleanly. Let's start by removing any Norton leftovers: >>>>>>> >>>>>>> 1. Download the Norton Removal Tool, saving it to your desktop: >>>>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >>>>>>> >>>>>>> 2. Close all open applications (i.e., anything with an icon on the >>>>>>> taskbar). >>>>>>> >>>>>>> 3. Right-click on the file you saved in #1 above and select Run as >>>>>>> Administrator to run the utility. Don't TOUCH your keyboard until >>>>>>> the >>>>>>> run >>>>>>> completes, then reboot. >>>>>>> >>>>>>> 4. Test. >>>>>>> >>>>>>> Question: Is the McAfee application named McAfee Security Center or >>>>>>> McAfee >>>>>>> Internet Security? >>>>>>> >>>>>>> >>>>>>> CptButtBeard wrote: >>>>>>>> I have McAfee on my laptop and yes the subscription is current >>>>>>>> (sometimes >>>>>>>> when I turn my computer on McAfee says it isn't working properly, >>>>>>>> open >>>>>>>> the security center to fix, I do so and it's back to normal). I am >>>>>>>> also >>>>>>>> using Mcafee for anti-spyware and as the firewall (along with >>>>>>>> defender, >>>>>>>> however defender cannot "check for new definitions." Wrong place >>>>>>>> for >>>>>>>> this but couldn't hurt to mention."). When I bought the laptop it >>>>>>>> came >>>>>>>> pre-installed >>>>>>>> with Norton, it was a one month free trial. I had to call a McAfee >>>>>>>> representative to help me completely uninstall the Norton, but this >>>>>>>> was >>>>>>>> in June or July of 08. >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> What anti-virus application or security suite is installed and is >>>>>>>>> your >>>>>>>>> subscription current? What anti-spyware applications (other than >>>>>>>>> Defender)? What third-party firewall (if any)? >>>>>>>>> >>>>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>>>> this >>>>>>>>> machine (e.g., a free-trial version that came preinstalled when >>>>>>>>> you >>>>>>>>> bought >>>>>>>>> it)? >>>>>>>>> -- >>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>> www.banthecheck.com >>>>>>>>> >>>>>>>>> >>>>>>>>> CptButtBeard wrote: >>>>>>>>>> I am running Vista Home Premium 64-bit. I keep getting this >>>>>>>>>> message: >>>>>>>>>> >>>>>>>>>> "Error(s): >>>>>>>>>> Code 80080005 Windows Update encountered an unknown error." >>>>>>>>>> >>>>>>>>>> I have been getting this for about 2 months and I have ignored it >>>>>>>>>> untill now. I think it all started when I tried to update to SP2. >>>>>>>>>> >>>>>>>>>> Please help!! >>>>>>>>> >>>>>>>>> . >>>>>>> >>>>>>> . >>>> >>>> . >> >> .
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