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From: Dave R on 13 Feb 2010 14:46
I have removed Norton via uninstall and used the Norton removal tool. No
change in symptoms.
--
Dave R


"PA Bear [MS MVP]" wrote:

> Can you download & install it manually?
> http://www.microsoft.com/downloads/details.aspx?FamilyId=E0470E6B-5363-463E-94C5-43712B328F96
>
> Did NIS come preinstalled on your computer when you bought it? Is it
> (still) a free trial version or have you purchased it?
>
>
> Dave R wrote:
> > I should add that I'm on Windows 7 and have Norton Internet Security
> > firewall.
> >
> >> I've tried to install this automatically and manually 8 times with no
> >> success. Anybody know what's going on?
> >> --
> >> Dave R
>
> .
>
From: Shenan Stanley on 13 Feb 2010 19:44
<snipped>

Dave R wrote:
> I have removed Norton via uninstall and used the Norton removal tool. No
> change in symptoms.

What AV software did you replace it with?
Did you enable your Windows Firewall after the removal of NIS?

Now see this:
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/eb0e39f8-268a-4fdb-8358-a1d0f705f593

Suggest you do what PA suggests...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

As PA says, "WindowsUpdate_80070652 = ERROR_INSTALL_ALREADY_RUNNING
ErrorClientUpdateInProgress; The program to be upgraded may be missing or
the patch may upgrade a different version of the program"

Start the support incident.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: Shenan Stanley on 14 Feb 2010 21:01
Dave R wrote:
> Because at least 2 other guys insisted that Norton was the cause.
> However, I performed the manual download as you suggested and it
> worked.

The underlying issue may still be there and/or have been caused by Norton
Internet Security.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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