Windows Updated won't run from Internet Explorer >Trojan.Fraudpack
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From: Ǝиçεl on 3 Jun 2010 01:01 Test this WGA diagnose test, connection to MS, that scripts working. <http://www.microsoft.com/genuine/diag/> Reboot -=- For XP Go ahead and download Dial-ª-Fix. <http://wiki.djlizard.net/Dial-a-fix> Scroll down about 2/3 of the way to Download Dial-ª-fix Click the Double green checkmark and click Go. Reboot Try the <http://windowsupdate.microsoft.com/> and D/L your updates -=- See if the system can update now. I hope this post is helpful. Let us know how it woяks ºut. Ǝиçεl -=- "Compliment" wrote: > My M-I-L's computer (XP Service Pack 3, Media Center) acquired > Trojan.Fraudpack and we've run MalwareBytes, MSRT, CCleaner, restored to an > earlier date, deleted pre-fetch files, etc. but when she tries to run Windows > Update from IE8, she gets the "Internet Explorer cannot display the webpage / > What you can try / Diagnosis Problem... She can get to any other Microsoft > webpage we've tried. I've ensured the URL produced from the Tools/Windoes > Update is correct. I have a strong hutch that it's a registry setting. I'm > frustrated and just about Googled...I mean, Bing'd out. > > Thanks in advance for your help.
From: PA Bear [MS MVP] on 3 Jun 2010 01:58
You've got MUCH more work to do! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now post the requested logs in an appropriate forum for assistance by an expert in such matters. DO NOT SKIP THIS STEP!! I can recommend the expert assistance offered in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, and http://aumha.net/viewforum.php?f=30 If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Compliment wrote: > My M-I-L's computer (XP Service Pack 3, Media Center) acquired > Trojan.Fraudpack and we've run MalwareBytes, MSRT, CCleaner, restored to > an > earlier date, deleted pre-fetch files, etc. but when she tries to run > Windows Update from IE8, she gets the "Internet Explorer cannot display > the > webpage / What you can try / Diagnosis Problem... She can get to any > other > Microsoft webpage we've tried. I've ensured the URL produced from the > Tools/Windoes Update is correct. I have a strong hutch that it's a > registry > setting. I'm frustrated and just about Googled...I mean, Bing'd out. > > Thanks in advance for your help. |