From: Mike on 10 Dec 2009 10:47
I'm on a XP Professional SP3 box where I do Start->Run->wupdmgr<ENTER>,
Internet Explorer 8.0.6001.18702 starts and hangs. I do not get the
further screen where it checks with Microsoft if the box is running a
real version of windows and is authorized to received updates. I do not
get to the screen with the Express or Custom buttons.
IE just hangs.
What's going on and how do I fix this?
From: Shenan Stanley on 10 Dec 2009 11:02
> I'm on a XP Professional SP3 box where I do
> Start->Run->wupdmgr<ENTER>, Internet Explorer 8.0.6001.18702 starts
> and hangs. I do not get the further screen where it checks with
> Microsoft if the box is running a real version of windows and is
> authorized to received updates. I do not get to the screen with the
> Express or Custom buttons.
> IE just hangs.
> What's going on and how do I fix this?
Not only reposting - but multi-posting too?
Cleanup that machine...
Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
*will take time
(** Ignore the last step - you said you *have* SP3 already...)
Reboot and ...
After installing, do the following:
Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
Download the latest version of the Windows Update agent from here (x86):
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Then follow the instructions here:
How do I reset Windows Update components?
How to scan your disks for errors
* will take time and a reboot
How to Defragment your hard drives
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates.
Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.
Then - when done - let everyone here know if it worked for you - or if you
have more issues.
How To Ask Questions The Smart Way