cant send emails to gmail accounts
in [Outlook]
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From: maryandliam on 25 Mar 2010 12:35 if i send an email to someone with a gmail address they never receive it. it goes to my sent items and it says sent in the properties but they never receive it? any help greatly appreciated
From: Brian Tillman [MVP-Outlook] on 25 Mar 2010 12:51 "maryandliam" <maryandliam(a)discussions.microsoft.com> wrote in message news:E11EF0A0-CDE5-46F4-A0FD-979144D1590D(a)microsoft.com... > if i send an email to someone with a gmail address they never receive it. > it > goes to my sent items and it says sent in the properties but they never > receive it? any help greatly appreciated If Outlook moves the message to Sent Items, then it WAS sent and whatever accepted it from Outlook is not delivering it. One of two things will cause this. The first is an antivirus scanner. Uninstall your AV program and reinstall it without any mail scanning feature. If that doesn't help, then speak with your mail service provider because it would be their server refusing to pass it onward. -- Brian Tillman [MVP-Outlook]
From: VanguardLH on 25 Mar 2010 13:13
maryandliam wrote: > if i send an email to someone with a gmail address they never receive it. it > goes to my sent items and it says sent in the properties but they never > receive it? any help greatly appreciated When sending an e-mail, it first goes to the Outbox folder. If Outlook receives an +OK status when transferring the message to the mail server, the item is moved to the Sent Items folder and Outlook is done. Outlook can't do anything more after sending the item to the mail server and being told by that mail server that it got the message okay. The question is what mail server got the message. If Outlook connected to the real mail server, Outlook was told the mail server got the message okay so Outlook is done. Some anti-virus programs operate as pseudo-mail servers. Rather than intercept the e-mail traffic byte-by-byte to interrogate it for malware, it pretends to be the mail server and accepts all of the message. After interrogation, it pretends to be the client and then transfers the message to the mail server. I believe McAfee operates this way. So while Outlook as the client got an +OK status, that was from the pseudo-mail server for the AV program, not from the real mail server. You have to go look in the logs for your AV program to see if it, when pretending to be the client, got an +OK status from the mail server. Better would be to disable the superfluous e-mail scanner in your AV program. As a test, you could Bcc a copy of a test message to yourself. Create an e-mail account at Gmail. Create another account elsewhere, like Hotmail. Neither of these test accounts should be on the same domain as from where you send your test message. You want to ensure that no local shortcut routing is used to deposit the test message in the target account. Send the test message To your Gmail account and Bcc your other account. If you get the test message that was Bcc'ed to your other account, you know that Outlook successfully transferred your message to your real mail server and that your real mail server sent out your test message. If you don't get that same test message at your Gmail account then start looking at the Junk/Spam/Trash folders using the webmail interface to your Gmail account. If you don't find a copy of your test message in your Gmail account using the webmail client, it is possible that Gmail is blocking e-mails sent from the mail server for your e-mail provider; however, usually that means the sender gets back a NDR (non-delivery report) noting that your e-mail (since you were the sender) was rejected, so you might have rules or filtering that is blocking you from seeing those NDR e-mails. |