computer wiped clean, now what?
in [Windows XP]
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From: PA Bear [MS MVP] on 6 Feb 2010 14:27 You now have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe mindydee113 via WindowsKB.com wrote: > my daughters laptop had something wrong with it......i'm not exactly > sure..... .when you turned it on, it made a funny sound like it kept > wanting to re- boot. we were not able to do anything with it. couldn't > get on internet, download anything, etc. we don't have the starter disk > that came with the computer to wipe it clean, so we gave laptop to a > friend > who did have the starter disk for her computer. windows xp with sp2. the > friend inserted the disk and wiped computer clean for us, so it is new, > like when it came from factory. my question is this.......what do i do > now? what steps do i need to take to make sure the computer is safe > before > i allow my daughter to get on internet? i know i need to add firewall and > virus protection. how do i add firewall? somebody mentioned something to > me about installing a service pack? also.......what about the drivers? > are the necessary drivers re- installed with the starter disk when the > computer is cleaned? > > i am not a tech head by any means, so it would help if any answers i > received were in plain English. any help i can get would be greatly > appreciated.
From: mindydee113 via WindowsKB.com on 8 Feb 2010 09:40 Daave: thanks for the reply. well....the funny noise is gone & windows was installed. the model of laptop is a Compaq Presario M2000. The friend who used his disk to wipe the computer clean is kind of old and cranky and I could not get him to complete the job. I'm not even sure if he knows how? it took him two months just to put the disk in to wipe it clean! i didn't want to wait around to try and see if he could do the rest, that may have taken 6 months! just figured i would try to figure out the rest on my own. sorry it took me a couple days to reply....i am in new orleans and got caught up in Saints fever this weekend with the superbowl game yesterday and all! anyways......i guess we shall start here first.....i right clicked on my computer like you said and looked under device manager. yes, there is a question mark and exclamation points. it looks exactly like the picture from the link. the only other thing i have done so far was to go into updates and make sure that it is turned on. so where do i go from here? what comes next? i had been waiting for the weekend to pass so i could really get into this while my kids are in school. however, since the saints won the superbowl....there is no school today (mon), so my kids will be bugging me to share my computer with them all day today. i will try and check back when i can, but tomorrow i will have the computer all to myself, all day while kids are in school (and for the rest of the school week for that matter)....so i would really like to delve into this and get my daughters laptop back in working order! Daave wrote: >> my daughters laptop had something wrong with it......i'm not exactly >> sure..... .when you turned it on, it made a funny sound like it kept >[quoted text clipped - 15 lines] >> received were in plain English. any help i can get would be greatly >> appreciated. > >More information is needed. > >1. What is the make and model of your daughter's laptop? This determines >the method that is needed to restore the laptop to its original >condition. For instance, if it is a Dell, and if the friend did indeed >use the correct Dell reinstallation CD, we would still need to know if >the friend installed the correct hardware drivers, too. > >A quick way to determine is any drivers need to be installed is to go to >Device Manager: > >Right-click My Computer and select Manage. Then select Device Manager. >In the right window, are there any question marks or exclamation marks? >That is, does it look anything like this?: > >http://media.photobucket.com/image/xp%20%252522device%20manager%252522%20drivers/norskheim/devicemanagerXP.jpg > >If so, let us know so we can help you with the installation of the >proper drivers. > >2. Also, a better description of this "funny sound" is needed. Is it a >sound that came from speakers? Or is a particular hardware component >noisy? If the latter, is this component still noisy? I ask because the >component may need to be replaced. > >Also... > >By default, SP2 has the built-in Windows firewall already on. You can >verify this by following the method Pegasus gave you. > >There is a lot of work involved (but it is all doable) to get your >daughter's laptop to where it needs to be. It involves installing SP3 >and all subsequent security updates, a decent antivirus program (Avira >Antivir is free and recommended), other antimalware programs (MBAM and >SAS are free and recommended), and a number of other things. POst back >if you still have questions. -- Message posted via http://www.windowskb.com
From: mindydee113 via WindowsKB.com on 8 Feb 2010 09:53 Pegasus: my bad.....you are correct.....the friend did re-install Windows, like you said. that is all i could get him to do. he is older and cranky and it took him two months just to wipe computer clean and re-install the windows. i'm not even sure if he knows how to finish the job but if i would have asked him. ....i would be waiting another 6 months! i would rather try to finish it up on my own, even if my knowledge is limited. i can read and ask questions of nice people like you! i followed your instructions for the firewall, so it is now turned on. Pegasus [MVP] wrote: >> my daughters laptop had something wrong with it......i'm not exactly >> sure..... >[quoted text clipped - 19 lines] >> received >> were in plain English. any help i can get would be greatly appreciated. > >I think your friend did a little more than just wipe the disk. He probably >re-installed Windows for you, otherwise you would not be able to use the >machine. > >To activate the Firewall, Click Start / Control Panel / Windows Firewall, >then make sure that the Firewall is turned on. > >If everything on your PC works the way it did before then you do not need to >install any extra drivers. I am thinking of things such as >- Display resolution >- Mouse >- Network adapter (to connect to the Internet) >- Sound >- Printers > >If your technical expertise with Windows is limited then you should ask your >friend to complete the job for you. And as you say, you will need a virus >scanner too. -- Message posted via WindowsKB.com http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201002/1
From: Elmo on 8 Feb 2010 09:56 mindydee113 via WindowsKB.com wrote: > Daave: > > Thanks for the reply. well....the funny noise is gone & windows was > installed. the model of laptop is a Compaq Presario M2000. The friend who > used his disk to wipe the computer clean is kind of old and cranky and I > could not get him to complete the job. I'm not even sure if he knows how? > it took him two months just to put the disk in to wipe it clean! I didn't > want to wait around to try and see if he could do the rest, that may have > taken 6 months! just figured I would try to figure out the rest on my own. > sorry it took me a couple days to reply... I am in New Orleans and got caught > up in Saints fever this weekend with the Superbowl game yesterday and all! > > anyways..... I guess we shall start here first.... I right clicked on my > computer like you said and looked under device manager. yes, there is a > question mark and exclamation points. it looks exactly like the picture from > the link. the only other thing I have done so far was to go into updates and > make sure that it is turned on. > > so where do I go from here? what comes next? I had been waiting for the > weekend to pass so I could really get into this while my kids are in school. > however, since the saints won the Superbowl....there is no school today (mon), > so my kids will be bugging me to share my computer with them all day today. > I will try and check back when I can, but tomorrow I will have the computer > all to myself, all day while kids are in school (and for the rest of the > school week for that matter)....so I would really like to delve into this and > get my daughters laptop back in working order! > > Daave wrote: >>> my daughters laptop had something wrong with it..... I'm not exactly >>> sure..... .when you turned it on, it made a funny sound like it kept >> [quoted text clipped - 15 lines] >>> received were in plain English. any help I can get would be greatly >>> appreciated. >> More information is needed. >> >> 1. What is the make and model of your daughter's laptop? This determines >> the method that is needed to restore the laptop to its original >> condition. For instance, if it is a Dell, and if the friend did indeed >> use the correct Dell reinstallation CD, we would still need to know if >> the friend installed the correct hardware drivers, too. >> >> A quick way to determine is any drivers need to be installed is to go to >> Device Manager: >> >> Right-click My Computer and select Manage. Then select Device Manager. >> In the right window, are there any question marks or exclamation marks? >> That is, does it look anything like this?: >> >> http://media.photobucket.com/image/xp%20%252522device%20manager%252522%20drivers/norskheim/devicemanagerXP.jpg >> >> If so, let us know so we can help you with the installation of the >> proper drivers. >> >> 2. Also, a better description of this "funny sound" is needed. Is it a >> sound that came from speakers? Or is a particular hardware component >> noisy? If the latter, is this component still noisy? I ask because the >> component may need to be replaced. >> >> Also... >> >> By default, SP2 has the built-in Windows firewall already on. You can >> verify this by following the method Pegasus gave you. >> >> There is a lot of work involved (but it is all doable) to get your >> daughter's laptop to where it needs to be. It involves installing SP3 >> and all subsequent security updates, a decent antivirus program (Avira >> Antivir is free and recommended), other antimalware programs (MBAM and >> SAS are free and recommended), and a number of other things. POst back >> if you still have questions. > If you're sure of the model number, go here and download all drivers: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=433559# But there are a few versions of that laptop: http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=Compaq+Presario+M2000&submit=Go+%BB -- Joe =o)
From: mindydee113 via WindowsKB.com on 8 Feb 2010 10:00
Davej: got the firewall running and activated Microsoft update. now where do i go to get the latest updates installed? thanks for your reply! Davej wrote: >On Feb 6, 10:22 am, "mindydee113 via WindowsKB.com" <u55080(a)uwe> >wrote: >> my daughters laptop had something wrong with it.....[...]...what do i do now? >> what steps do i need to take to make sure the computer is safe before i allow >[quoted text clipped - 3 lines] >> necessary drivers re-installed with the starter disk when the computer is >> cleaned? > >If you don't have the drivers installed your video and sound and power- >save options may not work right. > >What you need to do is make sure the Microsoft firewall is running and >then activate Microsoft Update and get the latest updates installed. >After that is accomplished you can go to the laptop manufacturers >website and see if you can download the drivers for your model. -- Message posted via http://www.windowskb.com |