computer wiped clean, now what?
in [Windows XP]
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From: C on 8 Feb 2010 10:15 mindydee113 via WindowsKB.com wrote: > Davej: > > got the firewall running and activated Microsoft update. now where do i go > to get the latest updates installed? thanks for your reply! > Open IE. Tools/Windows Updates which will redirect to Microsoft Update. If it doesn't, click on Microsoft Updates on the Windows Update web site. -- C
From: Daave on 8 Feb 2010 18:01 PA Bear provided lots of good information. I would print out his post for reference. Elmo posted some helpful links. Bookmark those. We need to get more specific information. We don't know what kind of disk that the cranky friend used. It might match the license. Or not. Using the link Elmo posted: http://h20180.www2.hp.com:80/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=Compaq+Presario+M2000&submit=Go+%BB .... please tell us the *exact* model number of this laptop. This page should help, too: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=212728&dest_page=product&docname=c00033108 And look at the Microsoft Certificate of Authenticity (COA) sticker in order to determine the type of XP you should have. It will be Home, Pro, or Media Center Edition. Now look to see which version of XP your neighbor installed. One way is this: Start | Run Type: winver Click OK. In the blue section, which type of XP do you have? Also, what Service pack level is it at? Hopefully what your cranky friend installed matches the license on your COA sticker! Also, I wonder if he used a generic OEM installation CD. Or did he use the actual Compaq disk? If the latter, I would imagine you have a number of trialware programs installed (like Norton or McAfee). Would you be able to confirm either way? One way is to click Start and then select All Programs. Another way is run the Windows XP System Configuration Utility: Start | Run Type: msconfig Click OK. What items do you see listed when you click the Startup tab? I would imagine the other link provided by Elmo would allow you to download the specific drivers you still need (represented by the marks you saw in Device Manager). For example, you may need to download the Realtek NIC driver (that is, if your daughter's laptop indeed has the Realtek Ethernet card). But if you let us know the *exact* model number of the laptop, we will know for sure. So, are you still celebrating? :-) mindydee113 via WindowsKB.com wrote: > Daave: > > thanks for the reply. well....the funny noise is gone & windows was > installed. the model of laptop is a Compaq Presario M2000. The > friend who used his disk to wipe the computer clean is kind of old > and cranky and I could not get him to complete the job. I'm not even > sure if he knows how? > it took him two months just to put the disk in to wipe it clean! i > didn't want to wait around to try and see if he could do the rest, > that may have taken 6 months! just figured i would try to figure out > the rest on my own. sorry it took me a couple days to reply....i am > in new orleans and got caught up in Saints fever this weekend with > the superbowl game yesterday and all! > > anyways......i guess we shall start here first.....i right clicked on > my computer like you said and looked under device manager. yes, > there is a question mark and exclamation points. it looks exactly > like the picture from the link. the only other thing i have done so > far was to go into updates and make sure that it is turned on. > > so where do i go from here? what comes next? i had been waiting for > the weekend to pass so i could really get into this while my kids are > in school. however, since the saints won the superbowl....there is no > school today (mon), so my kids will be bugging me to share my > computer with them all day today. > i will try and check back when i can, but tomorrow i will have the > computer all to myself, all day while kids are in school (and for the > rest of the school week for that matter)....so i would really like to > delve into this and get my daughters laptop back in working order! > > Daave wrote: >>> my daughters laptop had something wrong with it......i'm not exactly >>> sure..... .when you turned it on, it made a funny sound like it kept >> [quoted text clipped - 15 lines] >>> received were in plain English. any help i can get would be greatly >>> appreciated. >> >> More information is needed. >> >> 1. What is the make and model of your daughter's laptop? This >> determines the method that is needed to restore the laptop to its >> original condition. For instance, if it is a Dell, and if the friend >> did indeed use the correct Dell reinstallation CD, we would still >> need to know if the friend installed the correct hardware drivers, >> too. >> >> A quick way to determine is any drivers need to be installed is to >> go to Device Manager: >> >> Right-click My Computer and select Manage. Then select Device >> Manager. In the right window, are there any question marks or >> exclamation marks? That is, does it look anything like this?: >> >> http://media.photobucket.com/image/xp%20%252522device%20manager%252522%20drivers/norskheim/devicemanagerXP.jpg >> >> If so, let us know so we can help you with the installation of the >> proper drivers. >> >> 2. Also, a better description of this "funny sound" is needed. Is it >> a sound that came from speakers? Or is a particular hardware >> component noisy? If the latter, is this component still noisy? I ask >> because the component may need to be replaced. >> >> Also... >> >> By default, SP2 has the built-in Windows firewall already on. You can >> verify this by following the method Pegasus gave you. >> >> There is a lot of work involved (but it is all doable) to get your >> daughter's laptop to where it needs to be. It involves installing SP3 >> and all subsequent security updates, a decent antivirus program >> (Avira Antivir is free and recommended), other antimalware programs >> (MBAM and SAS are free and recommended), and a number of other >> things. POst back if you still have questions.
From: mindydee113 via WindowsKB.com on 9 Feb 2010 13:22 Daave: Oh yeah, still celebrating! My 3 kids get out of school early today. All the schools in the area are allowing 2 hour early dismissal today. The city is throwing a parade for the Saints tonight at 5pm, that being the reason for the early dismissal. All city offices are shut down today as well. It is going to be crazy out there! Mardi Gras is a week away, but the celebrating and revelry has come early this year! So anyways.....back to the task at hand lol........ The exact model # of the laptop is.....M2010US Notebook PC. The type of XP I should have is: Home. The type of XP installed is: Microsoft Windows XP Professional, with service pack 2. When I click start, then all programs, nothing shows up like Norton or McAfee. Only programs associated with Windows. When I checked under System Configuration, there are no items listed under the Startup tab. Im not sure of the type of drivers that each computer needs to run efficiently, so could you let me know all the drivers I will need to install? I do not know if this laptop has the Realtek Ethernet card or not. How would I find out? Or was that just an example that I do not need to concern myself with? Also, another one of the posts said to download Updates first before installing the drivers, is that correct? Is it OK to go to the Internet and download anything before installing the anti virus protection? I just want to make sure I do everything in the correct order and I do not want to let my daughter get any where near the Internet until I know it is safe for her to do so, without fear of getting a virus. Alright then......chow for now..... till the next post! Daave wrote: >PA Bear provided lots of good information. I would print out his post >for reference. > >Elmo posted some helpful links. Bookmark those. > >We need to get more specific information. > >We don't know what kind of disk that the cranky friend used. It might >match the license. Or not. > >Using the link Elmo posted: > >http://h20180.www2.hp.com:80/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=Compaq+Presario+M2000&submit=Go+%BB > >... please tell us the *exact* model number of this laptop. This page >should help, too: > >http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=212728&dest_page=product&docname=c00033108 > >And look at the Microsoft Certificate of Authenticity (COA) sticker in >order to determine the type of XP you should have. It will be Home, Pro, >or Media Center Edition. > >Now look to see which version of XP your neighbor installed. One way is >this: > >Start | Run > >Type: > >winver > >Click OK. > >In the blue section, which type of XP do you have? Also, what Service >pack level is it at? > >Hopefully what your cranky friend installed matches the license on your >COA sticker! > >Also, I wonder if he used a generic OEM installation CD. Or did he use >the actual Compaq disk? If the latter, I would imagine you have a number >of trialware programs installed (like Norton or McAfee). Would you be >able to confirm either way? One way is to click Start and then select >All Programs. Another way is run the Windows XP System Configuration >Utility: > >Start | Run > >Type: > >msconfig > >Click OK. > >What items do you see listed when you click the Startup tab? > >I would imagine the other link provided by Elmo would allow you to >download the specific drivers you still need (represented by the marks >you saw in Device Manager). For example, you may need to download the >Realtek NIC driver (that is, if your daughter's laptop indeed has the >Realtek Ethernet card). But if you let us know the *exact* model number >of the laptop, we will know for sure. > >So, are you still celebrating? :-) > >> Daave: >> >[quoted text clipped - 69 lines] >>> (MBAM and SAS are free and recommended), and a number of other >>> things. POst back if you still have questions. -- Message posted via http://www.windowskb.com
From: Daave on 9 Feb 2010 19:06 Inline. mindydee113 via WindowsKB.com wrote: > Daave: > > Oh yeah, still celebrating! My 3 kids get out of school early today. > All the schools in the area are allowing 2 hour early dismissal > today. The city is throwing a parade for the Saints tonight at 5pm, > that being the reason for the early dismissal. All city offices are > shut down today as well. It is going to be crazy out there! Mardi > Gras is a week away, but the celebrating and revelry has come early > this year! So anyways.....back to the task at hand lol........ > > The exact model # of the laptop is.....M2010US Notebook PC. This is your page for drivers for that model: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484 You will not need to download *everything*! At the least, you should download and install these for starters: Chipset Installation Utility Graphics Controller Driver Audio Driver Also, if you never use the built-in modem for good ol' fashioned dialup, there is no need to download/install the modem driver. Do you have a wireless card or Bluetooth on that laptop? If not, ditto. To get an idea of other drivers to download, report back with regard to the questions marks / exclamation marks you noted while in Device Manager. For instance, find out what kind of NIC (Ethernet card) you have. That will determine which driver to download (Broadcom or Realtek). Usually, all you need to do is double-click the isntallation file and follow all the screen prompts (often you will need to reboot). If that doesn't work, post back for further guidance. > The type > of XP I should have is: Home. The type of XP installed is: > Microsoft Windows XP Professional, with service pack 2. I was afraid of that. This could be a *big* problem. First of all, you own a license (as evidenced by your COA sticker) to run XP Home on that particular laptop. You do *not* have a license to run XP Pro on it. So your cranky friend has installed the wrong OS! Furthermore, at some point, it may be flagged by Microsoft, and you may not ever be able to run it. You need to find out what kind of XP Pro was installed on the laptop. It could be Retail or OEM. It could be an unauthorized or expired volume license or a pirated copy of XP Pro. Ask the friend what he used. (Hopefully he will cooperate!) If you are lucky, he used a Retail CD (unlikely, but anything's possible). If this is his gift to you, he needs to give you the CD so you have the Product Key. A license without a Product Key is useless! If you do have a valid Retail version of XP Pro, you're in good shape. Otherwise, you really should figure out how to get the proper installation media (XP Home). (It's possible your laptop has a hidden recovery partition. Check the documentation. If it does, that is what you need to do to reinstall XP and return the laptop to its pristine condition.) Try this: Right-click My Computer and select Properties. (This is another way to find out the type of XP and SP level, by the way.) Underneath "Registered to", you will see the Product ID (not the same thing as the Product Key but there is a relationship). You can decode this ID to figure out some useful information. First of all, what are the first five digits? Once you find out, look at the chart here: http://wiki.lunarsoft.net/wiki/Product_IDs Also, do you see the letters -OEM- after that first five-digit string? If so, you don't have a Retail version installed! > When I click > start, then all programs, nothing shows up like Norton or McAfee. > Only programs associated with Windows. When I checked under System > Configuration, there are no items listed under the Startup tab. Sounds like a generic XP Pro installation CD was used (not a branded OEM recovery disk). This also explains why you need to install the hardware drivers. > Im not sure of the type of drivers that each computer needs to run > efficiently, so could you let me know all the drivers I will need to > install? I do not know if this laptop has the Realtek Ethernet card > or not. How would I find out? Or was that just an example that I do > not need to concern myself with? See above. > Also, another one of the posts said to download Updates first before > installing the drivers, is that correct? The post may have said that, but I never do it that way. What I do is use another PC to download all the necessary drivers to a flash drive. Then when I am ready, I connect the flash drive to the laptop. The important thing is to make sure the laptop is physically disconnected from the Internet. If it is connected to the Net, I can see the value of installing SP3 and then all the subsequent post-SP3 Windows XP security updates. But with my method, since the laptop is not physically online, there is no chance of a hacker or malware getting into the as-of-yet-unpatched system. Do what makes you feel most comfortable. > Is it OK to go to the > Internet and download anything before installing the anti virus > protection? You need to use another PC to download everything if you want to be safe. Then just copy the installation files to the laptop. Or you could even run them from the flash drive once it is connected to the laptop. > I just want to make sure I do everything in the correct > order and I do not want to let my daughter get any where near the > Internet until I know it is safe for her to do so, without fear of > getting a virus. That is wise. Now you see how involved a Clean Install can be! This is why many people wind up paying a professional to do it (or ask a "geeky" friend or relative). > Alright then......chow for now..... till the next > post! The first thing you need to do is figure out if you have a license for XP Pro. If not, you really need to figure out a way to install XP Home. Check your documentation. I'll look online in the meanwhile. > Daave wrote: >> PA Bear provided lots of good information. I would print out his post >> for reference. >> >> Elmo posted some helpful links. Bookmark those. >> >> We need to get more specific information. >> >> We don't know what kind of disk that the cranky friend used. It might >> match the license. Or not. >> >> Using the link Elmo posted: >> >> http://h20180.www2.hp.com:80/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=Compaq+Presario+M2000&submit=Go+%BB >> >> ... please tell us the *exact* model number of this laptop. This page >> should help, too: >> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=212728&dest_page=product&docname=c00033108 >> >> And look at the Microsoft Certificate of Authenticity (COA) sticker >> in order to determine the type of XP you should have. It will be >> Home, Pro, or Media Center Edition. >> >> Now look to see which version of XP your neighbor installed. One way >> is this: >> >> Start | Run >> >> Type: >> >> winver >> >> Click OK. >> >> In the blue section, which type of XP do you have? Also, what Service >> pack level is it at? >> >> Hopefully what your cranky friend installed matches the license on >> your COA sticker! >> >> Also, I wonder if he used a generic OEM installation CD. Or did he >> use the actual Compaq disk? If the latter, I would imagine you have >> a number of trialware programs installed (like Norton or McAfee). >> Would you be able to confirm either way? One way is to click Start >> and then select All Programs. Another way is run the Windows XP >> System Configuration Utility: >> >> Start | Run >> >> Type: >> >> msconfig >> >> Click OK. >> >> What items do you see listed when you click the Startup tab? >> >> I would imagine the other link provided by Elmo would allow you to >> download the specific drivers you still need (represented by the >> marks you saw in Device Manager). For example, you may need to >> download the Realtek NIC driver (that is, if your daughter's laptop >> indeed has the Realtek Ethernet card). But if you let us know the >> *exact* model number of the laptop, we will know for sure. >> >> So, are you still celebrating? :-) >> >>> Daave: >>> >> [quoted text clipped - 69 lines] >>>> (MBAM and SAS are free and recommended), and a number of other >>>> things. POst back if you still have questions.
From: mindydee113 via WindowsKB.com on 11 Feb 2010 13:54
Daave: thanks so much for all your time and help! you rock! guess i'll get to ordering the correct disk now...... Daave wrote: >The cranky friend apparently installed a Volume License copy of XP MCE >if I am reading your Product ID correctly. At this point, I really >believe you will be best served by purchasing a Recovery CD (of XP >Home!) directly from HP. See this page: > >http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&lc=en&dlc=en&cc=us&lang=en&os=228&product=459484 > >The good news is that once you follow the directions, you will have no >issues with drivers; they all will have been installed. > >If you haven't done so already, bookmark this page: > >http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484# > >It has much useful information for that specific model. On the >right-hand side of that page, you will find links for the manual, FAQs, >etc. > >Good luck, Mindy! > >> Daave: >> >[quoted text clipped - 182 lines] >>>>>>> (MBAM and SAS are free and recommended), and a number of other >>>>>>> things. POst back if you still have questions. -- Message posted via WindowsKB.com http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201002/1 |