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From: steven chapman steven on 12 Sep 2009 10:23
Can anyone advise me as a new user how to get this problem fixed in laymans
terms please, thanks, steven,
Ps step by step would be great.
From: PA Bear [MS MVP] on 12 Sep 2009 12:16
knowing your full windows version (e.g., vista x64 sp2) and the kb number of
the update(s) you're attempting to install when you get the 800401E4 error
would be great, too.

or you could see http://lmgtfy.com/?q=800401E4


steven chapman wrote:
> Can anyone advise me as a new user how to get this problem fixed in
> laymans
> terms please, thanks, steven,
> Ps step by step would be great.

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