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From: Simon on 7 Jun 2010 07:04
Hello,

I've got the same issue; but with OutlookXP and Exchange 2010. never had the issue with any other combination of Outlook (2000,2003,2007,2010beta, express).. nor with Exchange (2000,2003,2007)..

getting annoying now :@

what did you do in the end?



Kurt wrote:

I completely removed the AV software and the issue still exists.
05-Jan-10

I completely removed the AV software and the issue still exists. received 5
more emails from this specific sender and all are unreadable. This machine
is a new install with Vista Business (SP2) and O2K3. Only a few other apps
have been loaded at this point. Any other suggestions? Switch back to XP
maybe?

"Diane Poremsky [MVP]" wrote:

Previous Posts In This Thread:

On Monday, January 04, 2010 10:41 AM
Kurt wrote:

Plain Text email unreadable
I previously used WinXP & O2K3. Recently I reloaded my machine with Vista &
O2K3. New installation, not upgrade. Ever since the switch, emails from one
specific sender are being received and are unreadable. The emails are in
plain text and the header is readable but the body of the emails are garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are unreadable. I
am using the same version of O2K3 and cannot figure this out. I am able to
receive plain text emails from other senders just fine and other recipients
of the unreadable message are not having this problem. What am I missing in
mu outlook config?

On Monday, January 04, 2010 10:48 AM
Diane Poremsky [MVP] wrote:

Are you sure its sent as plain text? What does the garbage look like?
Are you sure its sent as plain text? What does the garbage look like? (copy
and paste the first few lines here - 2 or 3 should be sufficient.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request(a)lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
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Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

On Monday, January 04, 2010 11:52 AM
Kurt wrote:

I believe it to be plain text, ... it almost looks encrypted.
I believe it to be plain text, ... it almost looks encrypted. Here is part
of the message and the header:

MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;xxxxxx(a)Verizon.Net

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmcs
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJy

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZu
IC8+YnNw

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXMs

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byBz
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGVl


"Diane Poremsky [MVP]" wrote:

On Monday, January 04, 2010 12:54 PM
Brian Tillman wrote:

Kurt;111466 Wrote:Clearly not plain text.
Kurt;111466 Wrote:

Clearly not plain text. The header is explicit: this is an HTML
message encoded using BASE64 by the sender. The usual cause of Outlook
not rendering the HTML is configuring an antivirus package to scan
incoming messages. If you have done this, completely uninstall your AV
program and reinstall it without the mail scanner. You will be just as
safe and the AV program will not interfere.


--
Brian Tillman

Brian Tillman [MVP-Outlook]

--
http://forums.slipstick.com

On Monday, January 04, 2010 1:31 PM
Diane Poremsky [MVP] wrote:

That says its not text - it is HTML that is encoded using base64.
That says its not text - it is HTML that is encoded using base64.

plain text would say something like this:
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit

Something is corrupting the message - usual cause is antivirus scanning as
Brian suggests. Identifying the problem and correcting it will only apply
to future messages, not existing ones.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request(a)lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

On Monday, January 04, 2010 3:26 PM
Kurt wrote:

OK, thanks. That's why I included part of the header info.
OK, thanks. That's why I included part of the header info. The wierd thing
is that only messages from one specific sender are being affected. Every
other message is fine with the AV software enabled.

"Diane Poremsky [MVP]" wrote:

On Tuesday, January 05, 2010 12:56 PM
Kurt wrote:

I completely removed the AV software and the issue still exists.
I completely removed the AV software and the issue still exists. received 5
more emails from this specific sender and all are unreadable. This machine
is a new install with Vista Business (SP2) and O2K3. Only a few other apps
have been loaded at this point. Any other suggestions? Switch back to XP
maybe?

"Diane Poremsky [MVP]" wrote:


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