From: Jo-Anne on
"Lem" <lemp40(a)unknownhost> wrote in message
> Jo-Anne wrote:
>> "Danny Kile" <kiledanny(a)> wrote in message
>> news:O0uQUiSeKHA.4112(a)TK2MSFTNGP06.phx.gbl...
>>> Jo-Anne wrote:
>>>> "Danny Kile"<kiledanny(a)> wrote in message
>>>> news:epVM$lHeKHA.1824(a)TK2MSFTNGP04.phx.gbl...
>>>>> Jo-Anne wrote:
>>>>>> "Danny Kile"<kiledanny(a)> wrote in message
>>>>>> news:%23jvFdrGeKHA.4112(a)TK2MSFTNGP06.phx.gbl...
>>>>>>> Jo-Anne wrote:
>>>>>>>> My new Toshiba netbook running WinXP SP3 arrived yesterday. I
>>>>>>>> "connected"
>>>>>>>> it
>>>>>>>> to my wireless router by clicking on the wireless connection icon
>>>>>>>> in
>>>>>>>> the
>>>>>>>> system tray, picking my network from the ones available, and typing
>>>>>>>> in
>>>>>>>> my
>>>>>>>> key. It worked fine yesterday and this morning. Suddenly, this
>>>>>>>> afternoon,
>>>>>>>> I
>>>>>>>> can't get connected to anything. When I hover the cursor over the
>>>>>>>> icon,
>>>>>>>> I
>>>>>>>> am
>>>>>>>> told "Wireless connection unavailable."
>>>>>>>> My desktop computer and my other laptop are working fine.
>>>>>>>> I phoned my ISP and was told there could be some interference and I
>>>>>>>> should
>>>>>>>> bring in the router and the netbook to have something changed (the
>>>>>>>> channel
>>>>>>>> maybe?).
>>>>>>>> Is there anything I can try on my own rather than taking everything
>>>>>>>> to
>>>>>>>> the
>>>>>>>> shop? Could I have done something to screw up the connection in the
>>>>>>>> course
>>>>>>>> of setting up something else? Is there any chance that one of the
>>>>>>>> automatic
>>>>>>>> updates could have done something? (I downloaded and installed all
>>>>>>>> of
>>>>>>>> the
>>>>>>>> high-priority Windows updates this morning.)
>>>>>>>> Thank you!
>>>>>>>> Jo-Anne
>>>>>>> You stated that you desktop and other laptop are working, but you
>>>>>>> did
>>>>>>> not
>>>>>>> say that they are connected wirelessly or through Ethernet cable.
>>>>>>> Put your mouse back over the wireless network icon and right click,
>>>>>>> then
>>>>>>> left click "View Available Wireless Networks". Are there any
>>>>>>> wireless
>>>>>>> networks listed, the one you connected to earlier or perhaps a
>>>>>>> neighbors,
>>>>>>> anything at all? If not click Refresh Network List, and see if that
>>>>>>> get
>>>>>>> you anything.
>>>>>>> On some netbook and laptops there is a physical switch for turning
>>>>>>> off
>>>>>>> the
>>>>>>> wireless network adapter radio, and on some there is a key
>>>>>>> combination
>>>>>>> to
>>>>>>> do this, you would need to check you owners manual for this.
>>>>>>> Please post the make and model of the netbook.
>>>>>>> Danny
>>>>>> Thank you, Danny! I've been thinking it's probably something I did. I
>>>>>> was
>>>>>> playing with the FN key. The computer didn't come with a manual, and
>>>>>> I've
>>>>>> only now located one online for the series.
>>>>>> What I bought is the Toshiba Mini NB205-N310. It has Bluetooth, and
>>>>>> I'm
>>>>>> unfamiliar with that. I suspect I should print out the entire
>>>>>> 207-page
>>>>>> manual for reference. I just found something in the manual about
>>>>>> using
>>>>>> the
>>>>>> FN key + F8 to enable and disable the optional wireless devices
>>>>>> installed
>>>>>> in
>>>>>> the computer. But so far it hasn't worked to change anything.
>>>>>> My desktop computer is connected physically to the wireless router.
>>>>>> My
>>>>>> other
>>>>>> laptop is connected wirelessly to the router. I can't choose a
>>>>>> wireless
>>>>>> network on the netbook; when I right-click on the icon, where I'd
>>>>>> normally
>>>>>> get a list of networks, what I get instead is "Windows cannot
>>>>>> configure
>>>>>> this
>>>>>> wireless connection. If you have enabled another problem to configure
>>>>>> this
>>>>>> wireless connection, use that software."
>>>>>> Any idea of what I should try next?
>>>>>> Thank you again!
>>>>>> Jo-Anne
>>>>> The FN key + F8 will turn the radio on/off.
>>>>> When the Wireless antenna is ON, the wireless indicator light will
>>>>> be lit. Be sure it is on.
>>>>> The message "Windows cannot configure this wireless connection. If you
>>>>> have enabled another program to configure this wireless connection,
>>>>> use
>>>>> that software." For this you need to mouse over the other Icons on the
>>>>> task bar, this would be down by the clock. Look for an icon indicating
>>>>> the
>>>>> wireless adapter. You may need to use this to configure the
>>>>> connection.
>>>>> However, I prefer to use this utility to tell windows to use the
>>>>> Windows
>>>>> Wireless Utility and not use the Network Adapter Utility. It would
>>>>> seem
>>>>> that somehow the switch was made from the Windows Utility to the
>>>>> Vendors
>>>>> Adapter Utility.
>>>>> Danny,
>>>> Fixed--so far. Today I called Toshiba support, and the tech person said
>>>> to
>>>> do a System Restore to before I had downloaded all the Windows Updates
>>>> (47
>>>> of them). He was sure they were at fault--and he said, remarkably, that
>>>> I
>>>> shouldn't download any Windows Updates in the future. I told him he was
>>>> crazy (I did it politely). Doing a Restore did restore my connectivity.
>>>> At
>>>> that point, I started installing the updates, 5 at a time. I finally
>>>> finished installing all of them, and I still have my wireless
>>>> connection.
>>>> Any idea of what I could have done yesterday that disabled it?
>>>> Thank you!
>>>> Jo-Anne
>>> Well, I am glad for you that you are now up and running. Yes, I would
>>> agree with you that the Toshiba Tech was crazy, you should keep you PC
>>> up to date. It looks to me that something had changed your Network
>>> Adapter Software from the Windows software to the Toshiba software.
>>> What I was going to have you do is set it so the Windows Software
>>> controlled you Wireless Network Connection. To do that you would do the
>>> following. Right click on My Computer then Left click on Manage. In the
>>> Computer Management Window that open in the left column, Left click on
>>> the plus sign next to Services and Applications to expand it. Then left
>>> click on Service. Now this window usually comes up rather small so
>>> expand it. Now on the right side of this window is a list of all the
>>> services, scroll down to the very bottom. Now near the bottom look for a
>>> service called "Wireless Zero Configuration". Now double click on the
>>> Wireless Zero Configuration service to open the properties box. Now look
>>> at the center of the window and find Startup Type and set this to
>>> Automatic. Now just below that you will see Service Status click on the
>>> Start button to start it.
>>> Now this is all mute because you are up and running already. However, if
>>> you feel adventurous feel free to explore. You could go in and create a
>>> restore point first that way you can do a system restore if need be.
>>> Happy Computing,
>>> Danny
>> Thank you, Danny! I think you're exactly right that somehow I set up
>> Toshiba's program to handle wireless and then didn't know what to do with
>> it. (There were some pretty weird visuals on my screen.) When I'm feeling
>> less stressed--and after I get Outlook Express up and running, which
>> probably means doing something to set up my network--I'll go through the
>> steps you've outlined. In fact, I'm printing the information right now.
>> Thank you again!
>> Jo-Anne
> Just to add a bit to Danny's advice ... the issue isn't just making sure
> that Windows Wireless Zero Configuration service is started and set to
> automatic, but *also* making sure that the Toshiba wireless configuration
> utility is not running.
> Some people like the non-Windows wireless utility because it often has
> features that Windows doesn't include. For example, if I recall correctly,
> the Toshiba utility has a screen that shows all of the available wireless
> networks as icons located on a series of concentric circles, to
> graphically indicate the relative signal strength. On the other hand,
> although Windows wireless zero configuration may not have as many bells
> and whistles, it generally works well for the functions it does have.
> Typically, manufacturer-specific wireless utilities have an option
> somewhere that says, in effect, "let Windows do it." This should be
> explained somewhere in your user's guide. You don't have to print it all
> out; use the search function to search for "wireless." Or just
> right-click on all the icons in the notification area (near the clock)
> until you find one that sounds like a wireless configuration utility and
> then find its "options" or "settings" menu.
> --
> Lem
> Apollo 11 - 40 years ago:

Thank you, Lem! That's a very clear explanation. I know I must have started
using the Toshiba utility because I did get the concentric circles--but I
lost my wireless connection somehow. I'm almost afraid to click on the
utility again in any way--but I'll do that after I check the manual, so I
can make sure I set up the Windows version. Simplicity means a lot to me. I
don't need all the bells and whistles.