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From: echaney on 5 May 2010 13:48 In Internet E-mail Settings under Advanced tab Delivery I select Leave a copy of messages on the server, and Remove form server when deleted from "Deleted items." Within a few hours, when I check the settings, both check marks have vanished! This happens repeatedly. Any ideas appreciated.
From: Brian Tillman [MVP-Outlook] on 5 May 2010 15:44 "echaney" <echaney(a)discussions.microsoft.com> wrote in message news:EDCFB0C9-C7DA-4FFC-A4CE-0B11065570A9(a)microsoft.com... > In Internet E-mail Settings under Advanced tab Delivery I select Leave a > copy > of messages on the server, and Remove form server when deleted from "Deleted > items." > > Within a few hours, when I check the settings, both check marks have > vanished! This happens repeatedly. What version of Outlook? What operating system? Do you close and reopen Outlook at any time in that interval between when you choose the settings and when you find them gone? -- Brian Tillman [MVP-Outlook]
From: VanguardLH on 5 May 2010 20:35
echaney wrote: > In Internet E-mail Settings under Advanced tab Delivery I select Leave a copy > of messages on the server, and Remove form server when deleted from "Deleted > items." > > Within a few hours, when I check the settings, both check marks have > vanished! This happens repeatedly. > > Any ideas appreciated. Change the settings. Save the settings and *EXIT* Outlook. Then reload Outlook and check again. If the settings don't stick then I'd start looking at what security software (anti-virus, anti-spam, HIPS, anti-malware, etc) you installed on your host. Some will prevent changes in settings. You have to disable their protection (against malware making the same changes that you can make), make the changes, and then reenable their protection to then "protect" those new settings. If disabling or uninstalling the security software doesn't eliminate the problem then I'd suggest rebooting into Windows' Safe Mode (with networking) and test under that scenario for longer than it usually takes for those settings to be lost. If Safe Mode eliminates the problem then something you installed and that loads under a normal Windows startup is causing the problem. If you are using virtualization software then a reboot could revert your host or virtual machine back to its prior state. Besides VMMs (virtual machine managers), like VirtualPC, VMWare, or VirtualBox, there are also self-protect virtualization products that work on your real host, like Microsoft's SteadyState, ShadowSurfer, and Returnil. You can make changes but rebooting your host reverts that host back to a prior or baseline state. So any changes you make are gone. Are you the sole user of the Windows account under which you login? Or are you sharing that login with other users? |