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From: Bob I on 8 Dec 2009 08:16
This isn't a Microsoft Office issue. Here is a link to the HP support
for your printer.

http://h10025.www1.hp.com/ewfrf/wc/product?product=421139&lc=en&cc=us&dlc=en&dlc=en&lang=en&cc=us

hec_nyc wrote:

> hardware: hp pavilion dv4-1430us entertainment notebook pc
> os: windows vista home premium sp2
> system: 64-bit
> printer: hp photosmart 2610 all-in-one
> port: USB001
> configuration: usb connected from laptop directly to printer
>
> when i try to print a word document, word gives me the following error
> message:
>
> "windows cannot print due to a problem with the current printer setup."
>
> the show help option displays the following:
>
> "this error can appear if a default printer has not been designated or if
> the application is unable to locate an existing default printer. to correct
> this problem, try one of the following in Microsoft Windows:
> *if a printer is not available in the Print dialog box, add a printer.
> *if the application cannot find an existing printer that is already
> installed, set the printer as the default printer.
> *if a default printer is installed but the application is unable to use it,
> uninstall the printer driver, and then install the latest version of the
> printer driver.
> *if the printer is on a print server, make sure the printer is available,
> the network is functioning, the server is not stalled, the printer is not out
> of paper, or the printer is not suspended by the administrator.
> printing issues associated with a network printer are best handled by your
> local network administrator. for more information about setting up and
> troubleshooting printer connections, see Windows Help and Support. (click the
> Start button, and then click Help and Support.)"
>
> when i hit the properties button, i get the same result from above.
>
> when i hit the find printer button, i get the following error message:
>
> "the active directory domain services is currently unavailable."
>
> otherwise, i have completed the different troubleshooting directives above
> to no avail.....
>
> when i try to print an excel document, excel gives me the following error
> message:
>
> "current printer is unavailable. select another printer."
>
> the show help option displays the same as for word.
>
> when i press the ok button, the printer setup window opens, which displays
> the different installed printer options.....i have selected all the different
> printers (adobe pdf, hp photosmart 2600, ms xps document writer, etc...) and
> none allow me to print....i've even installed an alternate printer driver (hp
> deskjet 6500 series) but that also does not work.
>
> when i try to print an email from outlook, outlook gives me the following
> error message:
>
> "printing is not available. there are no printers installed. you can select
> and confirgure a printer in windows control panel."
>
> the show help option displays the same as for word.
>
> when i try the page setup or print preview i get the same error message as
> above.
>
> i have had this problem since i bought my laptop in 8/2009.
>
> i have done many windows updates....not sure if it's a conflicting update
> issue....i have reviewed many troubleshooting websites, but have not seen any
> solutions that work.
>
> i feel it may be a driver issue, update issue, but not sure.
>
> PLEASE HELP....ANY CLUES OUT THERE????

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