0x800420CD
in [General]
|
Prev: OL 2003: error 0x800408FC - 'The server name you entered can not be found on the network'
Next: Outlook 2007 attachments
From: John Murray on 28 Jul 2007 14:29 Hello Brian - Thanks again for taking your time to help with this matter -- I did what you suggested and enabled logging in Outlook. After viewing the log file we discovered that one message was somehow stuck on the server and would not download, blocking everything in the process. Purged the server mailbox and now everything is working as it should. Thank you, John "Brian Tillman" <tillman1952(a)yahoo.com> wrote in message news:eu2pqbE0HHA.5948(a)TK2MSFTNGP03.phx.gbl... > Jane <Jane(a)discussions.microsoft.com> wrote: > >> Their error message was: >> ! Task 'pop.att.yahoo.com - Receiving' reported error (ox80042110): >> 'Your POP3 server is providing inconsistent information. The number >> of messages returned by the STAT command does not match the number of >> items returned by the UIDL or LIST commands. Contact your POP3 or >> Internet service provider.' > > That's a server-side problem. There's no way for you to address it from > the Outlook side. > -- > Brian Tillman
From: John Murray on 28 Jul 2007 14:30 Thanks, Jane - our problem turned out to be one message "stuck" in the server mailbox. We purged that mailbox and now everything seems to be working properly. Appreciate your help, John Murray "Jane" <Jane(a)discussions.microsoft.com> wrote in message news:AEA2AE3F-E48F-47FC-BE25-2E72F2BC693C(a)microsoft.com... > By the way this is not an isolated incident. 2 people called and asked if > I > could help them with a similar problem. They both had everything up and > running for quite some time, made no settings changes and this morning can > send but not receive email while using Outlook. > > Their error message was: > ! Task 'pop.att.yahoo.com - Receiving' reported error (ox80042110): 'Your > POP3 server is providing inconsistent information. The number of messages > returned by the STAT command does not match the number of items returned > by > the UIDL or LIST commands. Contact your POP3 or Internet service > provider.' > > "Brian Tillman" wrote: > >> John Murray <john(a)MurrayComputing.com> wrote: >> >> > Helping a friend with their Outlook 2003 e-mail, using ATT DSL. The >> > computer is a Windows XP SP2 machine, and the problems we're having >> > is that it cannot receive e-mail. The same settings in Outlook >> > Express do work, but nothing I've been able to think of so far has >> > helped -- new Identity, re-enter the account from scratch, etc. Here >> > is the entire error message: >> > Message number 1 could not be retrieved. Account: 'acctname', >> > Server 'pop.att.yahoo.com', Protocol: POP3, Server Response: >> > '-ERR problem retrieving message.', Port: 995, Secure(SSL): >> > Yes, Server Error: 0x800CCC90, Error Number 0x800420CD >> > >> > Spent over an hour with ATT DSL tech support, but they were not able >> > to find a solution. Also, webmail does work. >> >> Whether or not webmail works has no bearing on the issue. Enable >> diagnostic >> logging in Outlook and see what's transpiring between it and the server. >> http://support.microsoft.com/kb/831053/en-us >> -- >> Brian Tillman >> >>
From: Brian Tillman on 6 Aug 2007 08:46
John Murray <john(a)MurrayComputing.com> wrote: > Thanks again for taking your time to help with this matter -- You're welcome. > I did > what you suggested and enabled logging in Outlook. After viewing the > log file we discovered that one message was somehow stuck on the > server and would not download, blocking everything in the process. > Purged the server mailbox and now everything is working as it should. I'm glad you discovered the reason. -- Brian Tillman |