AU not installing [Windows Update]

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From: MowGreen [MVP] on 11 Dec 2007 14:07

0x80242008 SUS_E_UH_OPERATIONCANCELLED
'The update may require user input so can not be installed in this
context' and
'The install was canceled via a handler method (as opposed to, for
example, an installer running with UI that was cancelled externally to
WSUS)'.

0x8007f00d STATUS_USER_CANCELLED

0x8024000B SUS_E_CALL_CANCELLED
'The SUS agent is attempting to parse an update's XML blob and has not
found expected data'

Don't ya just hate it when the ' update's XML blob ' isn't parsed
correctly and the SUS agent ' has not found expected data ' ? <w>

Apparently, AU's installation is failing due to the above ... it can't
find the expected data, 'thinks' that you should be inputting
'something', and that you are canceling the update's installation.

I suspect all of this can be traced back to using an image. This should
not be happening. The latest Client is installed, but there may be a
file mismatch of different Versions of it.
Or, an msxml file needs to be updated/reregistered.
OR, the issue may stem from Commodo firewall.
I'm not familiar with it but you need to make sure that access to the
update servers is not being blocked. Ports 80 and 443 must be open for
the AU service, which will show as an instance of svchost.exe.

To see if there is a file mismatch for the Windows Update Client, show
hidden file, folders, and system files :
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

a. Click Start, click Run, type explorer, and then click OK.
b. Locate and then double-click the %windir%\System32 folder.

Note %windir% represents the path of the Windows system folder.
Typically, this path is C:\Windows.

c. Check the Versions of these files by right clicking them, choose
Properties, then click the Version tab. They should all be at Version
7.0.6000.381 EXCEPT for the ones I've listed the Version for :
• Cdm.dll
• Iuengine.dll 5.8.0.2694
• Wuapi.dll
• Wuauclt.exe
• Wuauclt1.exe 5.8.0.2694
• Wuaucpl.cpl
• Wuaueng.dll
• Wuaueng1.dll 5.8.0.2694
• Wucltui.dll
• Wups.dll
• Wups2.dll
• Wuweb.dll

After checking the above files, check the Version of msxml3.dll
The one on my system is showing as Description: MSXML 3.0 SP9
File version 8.90.1101.0
That means all of the updates for MSXML 3 have been installed

Please post back with your findings on the file Versions, natalie, and
any info on the settings for the Commodo firewall.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

natalie wrote:

> Ok here it is. They most recent atempt.
>
> 2007-12-10 12:30:00:265 1148 734 AU <<## SUBMITTED ## AU: Install updates /
> installing updates [CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
> 2007-12-10 12:30:00:281 1148 598 Agent *************
> 2007-12-10 12:30:00:281 1148 598 Agent ** START ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2007-12-10 12:30:00:281 1148 598 Agent *********
> 2007-12-10 12:30:00:281 1148 598 Agent * Updates to install = 4
> 2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
> Windows XP (KB935840)
> 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> {62111A48-92AF-4107-907C-156B3FC85428}.101
> 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> 2007-12-10 12:30:00:375 1148 598 Agent *
> {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
> 2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
> Outlook Express for Windows XP (KB941202)
> 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> {9961B757-C506-4AE0-A8F8-CE0477CD7ECE}.102
> 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> 2007-12-10 12:30:00:375 1148 598 Agent *
> {D1EF5BF2-D3AC-48A1-A11E-B02FE0837387}.102
> 2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Malicious
> Software Removal Tool - November 2007 (KB890830)
> 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> {3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}.100
> 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> 2007-12-10 12:30:00:375 1148 598 Agent *
> {BCA91B62-6431-43F6-97C0-3E4FC734177C}.100
> 2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Internet
> Explorer 7 for Windows XP
> 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}.102
> 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> 2007-12-10 12:30:00:375 1148 598 Agent *
> {C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
> 2007-12-10 12:31:10:562 1148 598 Handler Attempting to create remote handler
> process as NATALIE\Katerina in session 0
> 2007-12-10 12:31:11:375 1148 598 DnldMgr Preparing update for install,
> updateId = {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101.
> 2007-12-10 12:31:11:390 2236 c28 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0800) ===========
> 2007-12-10 12:31:11:390 2236 c28 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2007-12-10 12:31:11:390 2236 c28 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2007-12-10 12:31:11:390 2236 c28 Handler :::::::::::::
> 2007-12-10 12:31:11:390 2236 c28 Handler :: START :: Handler: Windows Patch
> Install
> 2007-12-10 12:31:11:421 2236 c28 Handler :::::::::
> 2007-12-10 12:31:11:421 2236 c28 Handler : Updates to install = 1
> 2007-12-10 12:31:11:421 2236 c28 Handler : Installing update
> {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
> 2007-12-10 12:31:11:421 2236 f80 Handler Installing with parameters=-q -z
> -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\e50981864c541bdea07741b88d379a52.
> 2007-12-10 12:31:46:437 2236 f80 Handler Install completed with 0x8007f00d.
> 2007-12-10 12:31:46:437 2236 c28 Handler Install was cancelled
> 2007-12-10 12:31:46:437 1148 c00 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {62111A48-92AF-4107-907C-156B3FC85428}]
> 2007-12-10 12:31:46:437 1148 c00 AU # WARNING: Install aborted, error =
> 0x8024000B
> 2007-12-10 12:31:46:875 2236 c28 Handler : Install completed: result type
> = 0x2, installer error = False, error = 0x8007f00d, disabled until reboot =
> No, reboot required = No
> 2007-12-10 12:31:46:875 2236 c28 Handler FATAL: UH: 0x80242008:
> HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
> 2007-12-10 12:31:46:875 2236 c28 Handler :::::::::
> 2007-12-10 12:31:46:875 2236 c28 Handler :: END :: Handler: Windows Patch
> Install
> 2007-12-10 12:31:46:875 2236 c28 Handler :::::::::::::
> 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {9961B757-C506-4AE0-A8F8-CE0477CD7ECE}]
> 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}]
> 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}]
> 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> 2007-12-10 12:31:47:015 1148 598 Agent * WARNING: Exit code = 0x8024000B
> 2007-12-10 12:31:47:015 1148 c00 AU Install call completed.
> 2007-12-10 12:31:47:015 1148 598 Agent *********
> 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install call aborted,
> reboot required = No, error = 0x8024000B
> 2007-12-10 12:31:47:015 1148 598 Agent ** END ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2007-12-10 12:31:47:015 1148 c00 AU #########
> 2007-12-10 12:31:47:015 1148 598 Agent *************
> 2007-12-10 12:31:47:015 1148 598 Agent WARNING: WU client failed installing
> updates with error 0x8024000b
> 2007-12-10 12:31:47:031 1148 c00 AU ## END ## AU: Installing updates
> [CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
> 2007-12-10 12:31:47:031 1148 c00 AU #############
> 2007-12-10 12:31:47:031 1148 c00 AU Install complete for all calls, reboot
> NOT needed
> 2007-12-10 12:31:47:031 1148 c00 AU Setting AU scheduled install time to
> 2007-12-11 17:00:00
> 2007-12-10 12:31:51:437 1148 8f4 Report REPORT EVENT:
> {6BAA75A8-09C5-4570-B787-D75A16648369} 2007-12-10
> 12:31:46:437-0800 1 186 101 {62111A48-92AF-4107-907C-156B3FC85428} 101 8024000b AutomaticUpdates Success Content Install User cancelled the installation.
>
>
> "MowGreen [MVP]" wrote:
>
>
>>>There was some errors that I think had to do with my connection.
>>
>>The Source will be Windows Update Agent, WUA is just the 3 letter
>>acronym that makes it easier to post rather than typing it out each
>>time <w>
>>
>>Let's have a look at the WindowsUpdate.log. Scroll all the way down to
>>the end of the log at the bottom.
>>Click once to the right of the last entry ... the cursor should look
>>likes this and be blinking now |
>>Now click Edit > Find
>>In the Find what: line, type in or copy&paste the following
>>
>>Installing update
>>
>>Under Direction, put a mark next to ' Up '
>>Now click the Find next button
>>What we're looking for is a FATAL error code or an Installation failed
>>message
>>Keep working your way up the log until you locate an entry that looks
>>like this, which shows Automatic Updates starting the installation routine
>>
>>2007-12-06 12:27:28:951 984 588 AU <<## SUBMITTED ## AU: Install
>>updates / installing updates [CallId =
>>
>>Copy and paste that section of the log all the way down to the section
>>of the log that shows the installation failed, please.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>natalie wrote:
>>
>>
>>>Hello, So I went to the event viewer and the ones labled Information said
>>>that the updates were ready to install, there was no errors with the source
>>>WUA. There was some errors that I think had to do with my connection. So I
>>>went to Microsoft update options and reviewed my update history. There are 4
>>>updates that have gone through now and they are Office Service Pack3,
>>>Sec.update KB926436,Sec.update KB893756, and Sec.update KB928255. The odd
>>>thing is that the updates that haven't installed have a negative sign by them
>>>meaning that they were canceled? It still keeps trying to install updates
>>>over and over and failing.
>>>
>>>
>>>
>>>
>>>
>>>>>3 other things were able to install
>>>>
>>>>Do you remember what the '3 other things were' ? If not, *right* click
>>>>My Computer either on the Desktop or Start Menu and choose ' Manage '
>>>>Click the plus sign next to Event Viewer
>>>>Click on System
>>>>
>>>>Successful updates show as 'Information' with the source being 'Windows
>>>>Update Agent.
>>>>Unsuccessful update installations show as 'Error' with the WUA as the
>>>>Source.
>>>>
>>>>If you double click the Error you can then copy the Event by clicking on
>>>>the File icon directly underneath the arrows on the right top part of
>>>>the window.
>>>>Same with the successful ones <w>
>>>>
>>>>See if that helps you find which 3 were installed and if there's any
>>>>info for the ones that did not.
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>natalie wrote:
>>>>
>>>>
>>>>
>>>>>The image is about a year old. I went to the web site and and method 1, then
>>>>>tried again. Still unable to install. Method 2 didn't work, After I added
>>>>>/wuforce and hit run it said not vaid file.Here is exactly what is not
>>>>>installing. 3 other things were able to install. Any other ideas?
>>>>>
>>>>>Security Update for Windows XP (KB935840)
>>>>>Security Update for Outlook Express for Windows XP (KB941202)
>>>>>Office 2003 Service Pack 3 (SP3)
>>>>>Windows Malicious Software Removal Tool - November 2007 (KB890830)
>>>>>Windows Internet Explorer 7 for Windows XP
>>>>>
>>>>>
>>>>>"MowGreen [MVP]" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>How old is the image ? Try the Resolution here :
>>>>>>http://support.microsoft.com/kb/943144
>>>>>>
>>>>>>MowGreen [MVP 2003-2008]
>>>>>>===============
>>>>>>*-343-* FDNY
>>>>>>Never Forgotten
>>>>>>===============
>>>>>>
>>>>>>
>>>>>>natalie wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>I did an image restore a few days ago. My auto updates work for 2 days, then
>>>>>>>it simply said "cannot install updates." I did some reading on here but I
>>>>>>>cannot find a resolution. My windows logs looks like this over and over
>>>>>>>again. Can anyone help?
>>>>>>>
>>>>>>>DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
>>>>>>>2D891B46-3C12-4277-9867-952E46B775B0 is "PerUpdate" regulated and can NOT
>>>>>>>download. Sequence 9029 vs AcceptRate 0.
>>>>>>>2007-11-30 16:23:54:156 1144 210 DnldMgr * Update is not allowed to
>>>>>>>download due to regulation.
>>>>>>

From: natalie on 12 Dec 2007 01:07

MowGreen,
I have checked the files, 3 were different
Iuengine.dll, Wuauclt1.exe, and Wuaueng1.dll are version 5.4.3790.2180. As
for Comodo, I went to look at it and I had 3500 files pending my approval.
Some have had to do with wua, I added them all to my safe list. I check all
the settings on comodo and it says that windows update is on my safe list. I
tried again, I also disabled comodo and tried. Now there are 12 update that
can't install. Could it be the file version thing? Thanks for your time!
Natalie

"MowGreen [MVP]" wrote:

> 0x80242008 SUS_E_UH_OPERATIONCANCELLED
> 'The update may require user input so can not be installed in this
> context' and
> 'The install was canceled via a handler method (as opposed to, for
> example, an installer running with UI that was cancelled externally to
> WSUS)'.
>
> 0x8007f00d STATUS_USER_CANCELLED
>
> 0x8024000B SUS_E_CALL_CANCELLED
> 'The SUS agent is attempting to parse an update's XML blob and has not
> found expected data'
>
> Don't ya just hate it when the ' update's XML blob ' isn't parsed
> correctly and the SUS agent ' has not found expected data ' ? <w>
>
> Apparently, AU's installation is failing due to the above ... it can't
> find the expected data, 'thinks' that you should be inputting
> 'something', and that you are canceling the update's installation.
>
> I suspect all of this can be traced back to using an image. This should
> not be happening. The latest Client is installed, but there may be a
> file mismatch of different Versions of it.
> Or, an msxml file needs to be updated/reregistered.
> OR, the issue may stem from Commodo firewall.
> I'm not familiar with it but you need to make sure that access to the
> update servers is not being blocked. Ports 80 and 443 must be open for
> the AU service, which will show as an instance of svchost.exe.
>
> To see if there is a file mismatch for the Windows Update Client, show
> hidden file, folders, and system files :
> http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>
> a. Click Start, click Run, type explorer, and then click OK.
> b. Locate and then double-click the %windir%\System32 folder.
>
> Note %windir% represents the path of the Windows system folder.
> Typically, this path is C:\Windows.
>
> c. Check the Versions of these files by right clicking them, choose
> Properties, then click the Version tab. They should all be at Version
> 7.0.6000.381 EXCEPT for the ones I've listed the Version for :
> • Cdm.dll
> • Iuengine.dll 5.8.0.2694
> • Wuapi.dll
> • Wuauclt.exe
> • Wuauclt1.exe 5.8.0.2694
> • Wuaucpl.cpl
> • Wuaueng.dll
> • Wuaueng1.dll 5.8.0.2694
> • Wucltui.dll
> • Wups.dll
> • Wups2.dll
> • Wuweb.dll
>
> After checking the above files, check the Version of msxml3.dll
> The one on my system is showing as Description: MSXML 3.0 SP9
> File version 8.90.1101.0
> That means all of the updates for MSXML 3 have been installed
>
> Please post back with your findings on the file Versions, natalie, and
> any info on the settings for the Commodo firewall.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> natalie wrote:
>
> > Ok here it is. They most recent atempt.
> >
> > 2007-12-10 12:30:00:265 1148 734 AU <<## SUBMITTED ## AU: Install updates /
> > installing updates [CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
> > 2007-12-10 12:30:00:281 1148 598 Agent *************
> > 2007-12-10 12:30:00:281 1148 598 Agent ** START ** Agent: Installing
> > updates [CallerId = AutomaticUpdates]
> > 2007-12-10 12:30:00:281 1148 598 Agent *********
> > 2007-12-10 12:30:00:281 1148 598 Agent * Updates to install = 4
> > 2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
> > Windows XP (KB935840)
> > 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> > {62111A48-92AF-4107-907C-156B3FC85428}.101
> > 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> > 2007-12-10 12:30:00:375 1148 598 Agent *
> > {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
> > 2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
> > Outlook Express for Windows XP (KB941202)
> > 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> > {9961B757-C506-4AE0-A8F8-CE0477CD7ECE}.102
> > 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> > 2007-12-10 12:30:00:375 1148 598 Agent *
> > {D1EF5BF2-D3AC-48A1-A11E-B02FE0837387}.102
> > 2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Malicious
> > Software Removal Tool - November 2007 (KB890830)
> > 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> > {3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}.100
> > 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> > 2007-12-10 12:30:00:375 1148 598 Agent *
> > {BCA91B62-6431-43F6-97C0-3E4FC734177C}.100
> > 2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Internet
> > Explorer 7 for Windows XP
> > 2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
> > {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}.102
> > 2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
> > 2007-12-10 12:30:00:375 1148 598 Agent *
> > {C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
> > 2007-12-10 12:31:10:562 1148 598 Handler Attempting to create remote handler
> > process as NATALIE\Katerina in session 0
> > 2007-12-10 12:31:11:375 1148 598 DnldMgr Preparing update for install,
> > updateId = {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101.
> > 2007-12-10 12:31:11:390 2236 c28 Misc =========== Logging initialized
> > (build: 7.0.6000.381, tz: -0800) ===========
> > 2007-12-10 12:31:11:390 2236 c28 Misc = Process:
> > C:\WINDOWS\system32\wuauclt.exe
> > 2007-12-10 12:31:11:390 2236 c28 Misc = Module:
> > C:\WINDOWS\system32\wuaueng.dll
> > 2007-12-10 12:31:11:390 2236 c28 Handler :::::::::::::
> > 2007-12-10 12:31:11:390 2236 c28 Handler :: START :: Handler: Windows Patch
> > Install
> > 2007-12-10 12:31:11:421 2236 c28 Handler :::::::::
> > 2007-12-10 12:31:11:421 2236 c28 Handler : Updates to install = 1
> > 2007-12-10 12:31:11:421 2236 c28 Handler : Installing update
> > {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
> > 2007-12-10 12:31:11:421 2236 f80 Handler Installing with parameters=-q -z
> > -er,
> > sandbox=C:\WINDOWS\SoftwareDistribution\Download\e50981864c541bdea07741b88d379a52.
> > 2007-12-10 12:31:46:437 2236 f80 Handler Install completed with 0x8007f00d.
> > 2007-12-10 12:31:46:437 2236 c28 Handler Install was cancelled
> > 2007-12-10 12:31:46:437 1148 c00 AU >>## RESUMED ## AU: Installing update
> > [UpdateId = {62111A48-92AF-4107-907C-156B3FC85428}]
> > 2007-12-10 12:31:46:437 1148 c00 AU # WARNING: Install aborted, error =
> > 0x8024000B
> > 2007-12-10 12:31:46:875 2236 c28 Handler : Install completed: result type
> > = 0x2, installer error = False, error = 0x8007f00d, disabled until reboot =
> > No, reboot required = No
> > 2007-12-10 12:31:46:875 2236 c28 Handler FATAL: UH: 0x80242008:
> > HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
> > 2007-12-10 12:31:46:875 2236 c28 Handler :::::::::
> > 2007-12-10 12:31:46:875 2236 c28 Handler :: END :: Handler: Windows Patch
> > Install
> > 2007-12-10 12:31:46:875 2236 c28 Handler :::::::::::::
> > 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> > [UpdateId = {9961B757-C506-4AE0-A8F8-CE0477CD7ECE}]
> > 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> > 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> > [UpdateId = {3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}]
> > 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> > 2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
> > [UpdateId = {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}]
> > 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
> > 2007-12-10 12:31:47:015 1148 598 Agent * WARNING: Exit code = 0x8024000B
> > 2007-12-10 12:31:47:015 1148 c00 AU Install call completed.
> > 2007-12-10 12:31:47:015 1148 598 Agent *********
> > 2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install call aborted,
> > reboot required = No, error = 0x8024000B
> > 2007-12-10 12:31:47:015 1148 598 Agent ** END ** Agent: Installing
> > updates [CallerId = AutomaticUpdates]
> > 2007-12-10 12:31:47:015 1148 c00 AU #########
> > 2007-12-10 12:31:47:015 1148 598 Agent *************
> > 2007-12-10 12:31:47:015 1148 598 Agent WARNING: WU client failed installing
> > updates with error 0x8024000b
> > 2007-12-10 12:31:47:031 1148 c00 AU ## END ## AU: Installing updates
> > [CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
> > 2007-12-10 12:31:47:031 1148 c00 AU #############
> > 2007-12-10 12:31:47:031 1148 c00 AU Install complete for all calls, reboot
> > NOT needed
> > 2007-12-10 12:31:47:031 1148 c00 AU Setting AU scheduled install time to
> > 2007-12-11 17:00:00
> > 2007-12-10 12:31:51:437 1148 8f4 Report REPORT EVENT:
> > {6BAA75A8-09C5-4570-B787-D75A16648369} 2007-12-10
> > 12:31:46:437-0800 1 186 101 {62111A48-92AF-4107-907C-156B3FC85428} 101 8024000b AutomaticUpdates Success Content Install User cancelled the installation.
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>>There was some errors that I think had to do with my connection.
> >>
> >>The Source will be Windows Update Agent, WUA is just the 3 letter
> >>acronym that makes it easier to post rather than typing it out each
> >>time <w>
> >>
> >>Let's have a look at the WindowsUpdate.log. Scroll all the way down to
> >>the end of the log at the bottom.
> >>Click once to the right of the last entry ... the cursor should look
> >>likes this and be blinking now |
> >>Now click Edit > Find
> >>In the Find what: line, type in or copy&paste the following
> >>
> >>Installing update
> >>
> >>Under Direction, put a mark next to ' Up '
> >>Now click the Find next button
> >>What we're looking for is a FATAL error code or an Installation failed
> >>message
> >>Keep working your way up the log until you locate an entry that looks
> >>like this, which shows Automatic Updates starting the installation routine
> >>
> >>2007-12-06 12:27:28:951 984 588 AU <<## SUBMITTED ## AU: Install
> >>updates / installing updates [CallId =
> >>
> >>Copy and paste that section of the log all the way down to the section
> >>of the log that shows the installation failed, please.
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>natalie wrote:
> >>
> >>
> >>>Hello, So I went to the event viewer and the ones labled Information said
> >>>that the updates were ready to install, there was no errors with the source
> >>>WUA. There was some errors that I think had to do with my connection. So I
> >>>went to Microsoft update options and reviewed my update history. There are 4
> >>>updates that have gone through now and they are Office Service Pack3,
> >>>Sec.update KB926436,Sec.update KB893756, and Sec.update KB928255. The odd
> >>>thing is that the updates that haven't installed have a negative sign by them
> >>>meaning that they were canceled? It still keeps trying to install updates
> >>>over and over and failing.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>>>3 other things were able to install
> >>>>
> >>>>Do you remember what the '3 other things were' ? If not, *right* click
> >>>>My Computer either on the Desktop or Start Menu and choose ' Manage '
> >>>>Click the plus sign next to Event Viewer
> >>>>Click on System
> >>>>
> >>>>Successful updates show as 'Information' with the source being 'Windows
> >>>>Update Agent.
> >>>>Unsuccessful update installations show as 'Error' with the WUA as the
> >>>>Source.
> >>>>
> >>>>If you double click the Error you can then copy the Event by clicking on
> >>>>the File icon directly underneath the arrows on the right top part of
> >>>>the window.
> >>>>Same with the successful ones <w>
> >>>>
> >>>>See if that helps you find which 3 were installed and if there's any
> >>>>info for the ones that did not.
> >>>>
> >>>>MowGreen [MVP 2003-2008]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>
> >>>>natalie wrote:
> >>>>
> >>>>
> >>>>
> >>>>>The image is about a year old. I went to the web site and and method 1, then
> >>>>>tried again. Still unable to install. Method 2 didn't work, After I added
> >>>>>/wuforce and hit run it said not vaid file.Here is exactly what is not
> >>>>>installing. 3 other things were able to install. Any other ideas?
> >>>>>
> >>>>>Security Update for Windows XP (KB935840)
> >>>>>Security Update for Outlook Express for Windows XP (KB941202)
> >>>>>Office 2003 Service Pack 3 (SP3)
> >>>>>Windows Malicious Software Removal Tool - November 2007 (KB890830)
> >>>>>Windows Internet Explorer 7 for Windows XP
> >>>>>
> >>>>>
> >>>>>"MowGreen [MVP]" wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>>How old is the image ? Try the Resolution here :
> >>>>>>http://support.microsoft.com/kb/943144
> >>>>>>
> >>>>>>MowGreen [MVP 2003-2008]
> >>>>>>===============
> >>>>>>*-343-* FDNY
> >>>>>>Never Forgotten
> >>>>>>===============
> >>>>>>
> >>>>>>
> >>>>>>natalie wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>I did an image restore a few days ago. My auto updates work for 2 days, then
> >>>>>>>it simply said "cannot install updates." I did some reading on here but I

From: natalie on 12 Dec 2007 11:49

From: natalie on 12 Dec 2007 11:59

From: MowGreen [MVP] on 12 Dec 2007 13:17

Natalie,

Let's do this ... download and *save* the latest Version of the Windows
Update Client: http://go.microsoft.com/fwlink/?LinkID=91237

According to this MSKB -
http://support.microsoft.com/kb/916259
the files you posted the Versions of can be deleted. Suggest you do
this. Go to Start > Run > type in or, copy and paste this into the Open:
line

net stop wuauserv
Click OK or press Enter

Delete Iuengine.dll, Wuauclt1.exe, and Wuaueng1.dll
from WINDOWS\system32
Open the dllcache subfolder of system32
WINDOWS\system32\dllcache

Check the Versions of Iuengine.dll, Wuauclt1.exe, and Wuaueng1.dll
If they are the older Version, 5.4.3790.2180, then delete them also.

IF they are of the latest Version, 5.8.0.2694, then copy them to the
WINDOWS\system32

IF they were the older Version, after deleting them, install
WindowsUpdateAgent30-x86.exe now
If during the installation a message appears that the Windows Update
Agent is already installed, add /wuforce to the Run line.

EX: WindowsUpdateAgent30-x86.exe is saved to the Desktop
Click Start > Run > click the Browse button. Click the Desktop icon in
the left frame.
Locate WindowsUpdateAgent30-x86.exe and click once on it to highlight it.
Click OK.
Click once in the Open: line to highlight it
Push the End button on the keyboard
Push the Space Bar
Enter /wuforce
In Windows XP, the command would now appear as:
"C:\Documents and
Settings\<UserAccount>\Desktop\WindowsUpdateAgent30-x86.exe" /wuforce
Click OK or press Enter

Restart the system now
Make sure that the Automatic Updates service is running by
*right clicking* My Computer either on the Desktop or Start Menu and
choose Manage
In the left frame click ON Services and Applications
In the right frame, double click on Services.
Click on Automatic Updates
Is it started ? If No, then click the Start link
Double click on Automatic Updates and set the Startup Type to
Automatic.
Close the Services console.
If yes, then read on <w>

Recheck the file Versions of Iuengine.dll, Wuauclt1.exe, and
Wuaueng1.dll in the WINDOWS\system32 subfolder
If they are now at V.5.8.0.2694, good.
If not try Windows Update anyway.
If the required files do not install now then the firewall is blocking
their required installation from WU.

Do you have Automatic Updates Enabled in the Control Panel ?
If yes, what is it set to ?

> I check all the settings on comodo and it says that windows update is on my safe list.

It's listed in Trusted or similar worded zones/sites and shows what
address for Windows Update, natalie ? example: http://update.microsoft.com

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

natalie wrote:

> MowGreen,
> I have checked the files, 3 were different
> Iuengine.dll, Wuauclt1.exe, and Wuaueng1.dll are version 5.4.3790.2180. As
> for Comodo, I went to look at it and I had 3500 files pending my approval.
> Some have had to do with wua, I added them all to my safe list. I check all
> the settings on comodo and it says that windows update is on my safe list. I
> tried again, I also disabled comodo and tried. Now there are 12 update that
> can't install. Could it be the file version thing? Thanks for your time!
> Natalie
>
> "MowGreen [MVP]" wrote:
>
>
>>0x80242008 SUS_E_UH_OPERATIONCANCELLED
>>'The update may require user input so can not be installed in this
>>context' and
>>'The install was canceled via a handler method (as opposed to, for
>>example, an installer running with UI that was cancelled externally to
>>WSUS)'.
>>
>>0x8007f00d STATUS_USER_CANCELLED
>>
>>0x8024000B SUS_E_CALL_CANCELLED
>>'The SUS agent is attempting to parse an update's XML blob and has not
>>found expected data'
>>
>>Don't ya just hate it when the ' update's XML blob ' isn't parsed
>>correctly and the SUS agent ' has not found expected data ' ? <w>
>>
>>Apparently, AU's installation is failing due to the above ... it can't
>>find the expected data, 'thinks' that you should be inputting
>>'something', and that you are canceling the update's installation.
>>
>>I suspect all of this can be traced back to using an image. This should
>>not be happening. The latest Client is installed, but there may be a
>>file mismatch of different Versions of it.
>>Or, an msxml file needs to be updated/reregistered.
>>OR, the issue may stem from Commodo firewall.
>>I'm not familiar with it but you need to make sure that access to the
>>update servers is not being blocked. Ports 80 and 443 must be open for
>>the AU service, which will show as an instance of svchost.exe.
>>
>>To see if there is a file mismatch for the Windows Update Client, show
>>hidden file, folders, and system files :
>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>>
>>a. Click Start, click Run, type explorer, and then click OK.
>>b. Locate and then double-click the %windir%\System32 folder.
>>
>>Note %windir% represents the path of the Windows system folder.
>>Typically, this path is C:\Windows.
>>
>>c. Check the Versions of these files by right clicking them, choose
>>Properties, then click the Version tab. They should all be at Version
>>7.0.6000.381 EXCEPT for the ones I've listed the Version for :
>>• Cdm.dll
>>• Iuengine.dll 5.8.0.2694
>>• Wuapi.dll
>>• Wuauclt.exe
>>• Wuauclt1.exe 5.8.0.2694
>>• Wuaucpl.cpl
>>• Wuaueng.dll
>>• Wuaueng1.dll 5.8.0.2694
>>• Wucltui.dll
>>• Wups.dll
>>• Wups2.dll
>>• Wuweb.dll
>>
>>After checking the above files, check the Version of msxml3.dll
>>The one on my system is showing as Description: MSXML 3.0 SP9
>>File version 8.90.1101.0
>>That means all of the updates for MSXML 3 have been installed
>>
>>Please post back with your findings on the file Versions, natalie, and
>>any info on the settings for the Commodo firewall.
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>natalie wrote:
>>
>>
>>>Ok here it is. They most recent atempt.
>>>
>>>2007-12-10 12:30:00:265 1148 734 AU <<## SUBMITTED ## AU: Install updates /
>>>installing updates [CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
>>>2007-12-10 12:30:00:281 1148 598 Agent *************
>>>2007-12-10 12:30:00:281 1148 598 Agent ** START ** Agent: Installing
>>>updates [CallerId = AutomaticUpdates]
>>>2007-12-10 12:30:00:281 1148 598 Agent *********
>>>2007-12-10 12:30:00:281 1148 598 Agent * Updates to install = 4
>>>2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
>>>Windows XP (KB935840)
>>>2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
>>>{62111A48-92AF-4107-907C-156B3FC85428}.101
>>>2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
>>>2007-12-10 12:30:00:375 1148 598 Agent *
>>>{C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
>>>2007-12-10 12:30:00:375 1148 598 Agent * Title = Security Update for
>>>Outlook Express for Windows XP (KB941202)
>>>2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
>>>{9961B757-C506-4AE0-A8F8-CE0477CD7ECE}.102
>>>2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
>>>2007-12-10 12:30:00:375 1148 598 Agent *
>>>{D1EF5BF2-D3AC-48A1-A11E-B02FE0837387}.102
>>>2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Malicious
>>>Software Removal Tool - November 2007 (KB890830)
>>>2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
>>>{3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}.100
>>>2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
>>>2007-12-10 12:30:00:375 1148 598 Agent *
>>>{BCA91B62-6431-43F6-97C0-3E4FC734177C}.100
>>>2007-12-10 12:30:00:375 1148 598 Agent * Title = Windows Internet
>>>Explorer 7 for Windows XP
>>>2007-12-10 12:30:00:375 1148 598 Agent * UpdateId =
>>>{63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}.102
>>>2007-12-10 12:30:00:375 1148 598 Agent * Bundles 1 updates:
>>>2007-12-10 12:30:00:375 1148 598 Agent *
>>>{C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
>>>2007-12-10 12:31:10:562 1148 598 Handler Attempting to create remote handler
>>>process as NATALIE\Katerina in session 0
>>>2007-12-10 12:31:11:375 1148 598 DnldMgr Preparing update for install,
>>>updateId = {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101.
>>>2007-12-10 12:31:11:390 2236 c28 Misc =========== Logging initialized
>>>(build: 7.0.6000.381, tz: -0800) ===========
>>>2007-12-10 12:31:11:390 2236 c28 Misc = Process:
>>>C:\WINDOWS\system32\wuauclt.exe
>>>2007-12-10 12:31:11:390 2236 c28 Misc = Module:
>>>C:\WINDOWS\system32\wuaueng.dll
>>>2007-12-10 12:31:11:390 2236 c28 Handler :::::::::::::
>>>2007-12-10 12:31:11:390 2236 c28 Handler :: START :: Handler: Windows Patch
>>>Install
>>>2007-12-10 12:31:11:421 2236 c28 Handler :::::::::
>>>2007-12-10 12:31:11:421 2236 c28 Handler : Updates to install = 1
>>>2007-12-10 12:31:11:421 2236 c28 Handler : Installing update
>>>{C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
>>>2007-12-10 12:31:11:421 2236 f80 Handler Installing with parameters=-q -z
>>>-er,
>>>sandbox=C:\WINDOWS\SoftwareDistribution\Download\e50981864c541bdea07741b88d379a52.
>>>2007-12-10 12:31:46:437 2236 f80 Handler Install completed with 0x8007f00d.
>>>2007-12-10 12:31:46:437 2236 c28 Handler Install was cancelled
>>>2007-12-10 12:31:46:437 1148 c00 AU >>## RESUMED ## AU: Installing update
>>>[UpdateId = {62111A48-92AF-4107-907C-156B3FC85428}]
>>>2007-12-10 12:31:46:437 1148 c00 AU # WARNING: Install aborted, error =
>>>0x8024000B
>>>2007-12-10 12:31:46:875 2236 c28 Handler : Install completed: result type
>>>= 0x2, installer error = False, error = 0x8007f00d, disabled until reboot =
>>>No, reboot required = No
>>>2007-12-10 12:31:46:875 2236 c28 Handler FATAL: UH: 0x80242008:
>>>HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
>>>2007-12-10 12:31:46:875 2236 c28 Handler :::::::::
>>>2007-12-10 12:31:46:875 2236 c28 Handler :: END :: Handler: Windows Patch
>>>Install
>>>2007-12-10 12:31:46:875 2236 c28 Handler :::::::::::::
>>>2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
>>>[UpdateId = {9961B757-C506-4AE0-A8F8-CE0477CD7ECE}]
>>>2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
>>>2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
>>>[UpdateId = {3C3C4BA0-AFD7-4AFC-8C0D-66081E2BD798}]
>>>2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
>>>2007-12-10 12:31:47:015 1148 c00 AU >>## RESUMED ## AU: Installing update
>>>[UpdateId = {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}]
>>>2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install skipped
>>>2007-12-10 12:31:47:015 1148 598 Agent * WARNING: Exit code = 0x8024000B
>>>2007-12-10 12:31:47:015 1148 c00 AU Install call completed.
>>>2007-12-10 12:31:47:015 1148 598 Agent *********
>>>2007-12-10 12:31:47:015 1148 c00 AU # WARNING: Install call aborted,
>>>reboot required = No, error = 0x8024000B
>>>2007-12-10 12:31:47:015 1148 598 Agent ** END ** Agent: Installing
>>>updates [CallerId = AutomaticUpdates]
>>>2007-12-10 12:31:47:015 1148 c00 AU #########
>>>2007-12-10 12:31:47:015 1148 598 Agent *************
>>>2007-12-10 12:31:47:015 1148 598 Agent WARNING: WU client failed installing
>>>updates with error 0x8024000b
>>>2007-12-10 12:31:47:031 1148 c00 AU ## END ## AU: Installing updates
>>>[CallId = {CC2F3FA2-7F6E-4150-B012-86D2CBAC2718}]
>>>2007-12-10 12:31:47:031 1148 c00 AU #############
>>>2007-12-10 12:31:47:031 1148 c00 AU Install complete for all calls, reboot
>>>NOT needed
>>>2007-12-10 12:31:47:031 1148 c00 AU Setting AU scheduled install time to
>>>2007-12-11 17:00:00
>>>2007-12-10 12:31:51:437 1148 8f4 Report REPORT EVENT:
>>>{6BAA75A8-09C5-4570-B787-D75A16648369} 2007-12-10
>>>12:31:46:437-0800 1 186 101 {62111A48-92AF-4107-907C-156B3FC85428} 101 8024000b AutomaticUpdates Success Content Install User cancelled the installation.
>>>
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>>There was some errors that I think had to do with my connection.
>>>>
>>>>The Source will be Windows Update Agent, WUA is just the 3 letter
>>>>acronym that makes it easier to post rather than typing it out each
>>>>time <w>
>>>>
>>>>Let's have a look at the WindowsUpdate.log. Scroll all the way down to
>>>>the end of the log at the bottom.
>>>>Click once to the right of the last entry ... the cursor should look
>>>>likes this and be blinking now |
>>>>Now click Edit > Find
>>>>In the Find what: line, type in or copy&paste the following
>>>>
>>>>Installing update
>>>>
>>>>Under Direction, put a mark next to ' Up '
>>>>Now click the Find next button
>>>>What we're looking for is a FATAL error code or an Installation failed
>>>>message
>>>>Keep working your way up the log until you locate an entry that looks
>>>>like this, which shows Automatic Updates starting the installation routine
>>>>
>>>>2007-12-06 12:27:28:951 984 588 AU <<## SUBMITTED ## AU: Install
>>>>updates / installing updates [CallId =
>>>>
>>>>Copy and paste that section of the log all the way down to the section
>>>>of the log that shows the installation failed, please.
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>natalie wrote:
>>>>
>>>>
>>>>
>>>>>Hello, So I went to the event viewer and the ones labled Information said
>>>>>that the updates were ready to install, there was no errors with the source
>>>>>WUA. There was some errors that I think had to do with my connection. So I
>>>>>went to Microsoft update options and reviewed my update history. There are 4
>>>>>updates that have gone through now and they are Office Service Pack3,
>>>>>Sec.update KB926436,Sec.update KB893756, and Sec.update KB928255. The odd
>>>>>thing is that the updates that haven't installed have a negative sign by them
>>>>>meaning that they were canceled? It still keeps trying to install updates
>>>>>over and over and failing.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>>3 other things were able to install
>>>>>>
>>>>>>Do you remember what the '3 other things were' ? If not, *right* click
>>>>>>My Computer either on the Desktop or Start Menu and choose ' Manage '
>>>>>>Click the plus sign next to Event Viewer
>>>>>>Click on System
>>>>>>
>>>>>>Successful updates show as 'Information' with the source being 'Windows
>>>>>>Update Agent.
>>>>>>Unsuccessful update installations show as 'Error' with the WUA as the
>>>>>>Source.
>>>>>>
>>>>>>If you double click the Error you can then copy the Event by clicking on
>>>>>>the File icon directly underneath the arrows on the right top part of
>>>>>>the window.
>>>>>>Same with the successful ones <w>
>>>>>>
>>>>>>See if that helps you find which 3 were installed and if there's any
>>>>>>info for the ones that did not.
>>>>>>
>>>>>>MowGreen [MVP 2003-2008]
>>>>>>===============
>>>>>>*-343-* FDNY
>>>>>>Never Forgotten
>>>>>>===============
>>>>>>
>>>>>>
>>>>>>
>>>>>>natalie wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>The image is about a year old. I went to the web site and and method 1, then
>>>>>>>tried again. Still unable to install. Method 2 didn't work, After I added
>>>>>>>/wuforce and hit run it said not vaid file.Here is exactly what is not
>>>>>>>installing. 3 other things were able to install. Any other ideas?
>>>>>>>
>>>>>>>Security Update for Windows XP (KB935840)
>>>>>>>Security Update for Outlook Express for Windows XP (KB941202)
>>>>>>>Office 2003 Service Pack 3 (SP3)
>>>>>>>Windows Malicious Software Removal Tool - November 2007 (KB890830)
>>>>>>>Windows Internet Explorer 7 for Windows XP
>>>>>>>
>>>>>>>
>>>>>>>"MowGreen [MVP]" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>How old is the image ? Try the Resolution here :
>>>>>>>>http://support.microsoft.com/kb/943144
>>>>>>>>
>>>>>>>>MowGreen [MVP 2003-2008]
>>>>>>>>===============
>>>>>>>>*-343-* FDNY
>>>>>>>>Never Forgotten
>>>>>>>>===============
>>>>>>>>
>>>>>>>>
>>>>>>>>natalie wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>I did an image restore a few days ago. My auto updates work for 2 days, then
>>>>>>>>>it simply said "cannot install updates." I did some reading on here but I

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