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From: BKF on 5 May 2010 14:11
A user is sending a word document that was zipped via Outlook 2003 SP3.

Some users complained of a corrupted file and cant open the file.

Others have no problem opening and/or unzipping the file?

Any ideas?? Thanks
From: Bob I on 5 May 2010 15:02
Have they saved the file outside of Outlook?

BKF wrote:

> A user is sending a word document that was zipped via Outlook 2003 SP3.
>
> Some users complained of a corrupted file and cant open the file.
>
> Others have no problem opening and/or unzipping the file?
>
> Any ideas?? Thanks

From: Brian Tillman [MVP-Outlook] on 5 May 2010 15:45
"BKF" <BKF(a)discussions.microsoft.com> wrote in message
news:8A5FEE56-D285-4092-A345-23A1DBC6CE04(a)microsoft.com...

>A user is sending a word document that was zipped via Outlook 2003 SP3.
>
> Some users complained of a corrupted file and cant open the file.
>
> Others have no problem opening and/or unzipping the file?

Clearly, then, the problem is on the recipient's side and not the sender's.
--
Brian Tillman [MVP-Outlook]

From: VanguardLH on 5 May 2010 20:22
BKF wrote:

> A user is sending a word document that was zipped via Outlook 2003 SP3.
>
> Some users complained of a corrupted file and cant open the file.
>
> Others have no problem opening and/or unzipping the file?
>
> Any ideas?? Thanks

Outlook doesn't "zip" any attachments. That is a function of some 3rd party
add-on that you installed for the sender's instance of Outlook. BxAutoZip
is one example of such an add-on. Have the sender uninstall that add-on,
zip the file on the hard disk BEFORE attaching it, and then attach the .zip
file to their outbound e-mail. If that works then the problem is with
structure generated by whatever add-on was used before for compressing the
attachment.

Some recipients may be using de-archiving utilities that are more forgiving
or corrupted structure (usually the header) in the compressed file. More
likely the problem in opening the .zip file by the recipients is on the
recipient's end (since some recipients can use the attachment okay).
However, as for doing the original archiving into a compression file, that
isn't a function of Outlook but of whatever add-on was installed for that
function.

Rather than wasting time for all the recipients to troubleshoot their hosts,
have the sender stop using whatever add-on they installed in Outlook to do
the archiving and do it on the hard disk first and then attach the .zip
file.
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