Blue Screen - E520 - Best Buy
in [Dell]
|
From: Ben Myers on 1 Sep 2009 22:03 Boris wrote: > Boris <nospam(a)nospam.invalid> wrote in > news:Xns9C79B79A66E18nospamnospaminvalid(a)188.40.43.213: > > >> Desktop (E520) question: Since he was already 1/2 way here, I didn't >> have the heart to tell him to turn around and get his factory disks. >> Since I also have an E520, running VistaHP, like his, I should be able >> to use my disks to set his up. Yes? The only problems will be >> drivers for his fairly new Canon Pixma AIO printer and his Samsung 22" >> widescreen monitor. I've always been able to do a fresh reload on a >> Dell if I have Dell disks, even if they are not the ones that came >> with the sick machine. >> > > > My mistake, while I have an E520 running VistaHP, his sick desktop came > with XPHome. Now, I do have an E510 with the original Dell HPHome disks. > That should be fine, if needed. Yes? Dell XP Home CD + E520 drivers downloaded from the Dell web site should do the trick. Just to be sure, run some diagnostics on the hard drive that is apparently failing... Ben Myers
From: Boris on 2 Sep 2009 10:56 "Christopher Muto" <muto(a)worldnet.att.net> wrote in news:YvydnWsFrc_UVwDXnZ2dnUVZ_jCdnZ2d(a)speakeasy.net: > i would not install vista if he is familiar with xp. that is just > asking for trouble. > your original dell windows xp home cd from your dimension e510 will > work just fine in his e520. it may not be sp3 but that will get > updated via windows update. i would not assume that the hard disk is > bad but rather check it out myself (yourself). first consider the > code produced by the diagnostic lights. second you can run the dell > diagnostics to test the hard disk and other hardware. thought hard > disk failures are common, it is even more common for windows xp to > simply become so corrupted that it can not start. before you wipe the > drive you could try to salvage data from the disk. once you have > salvaged any necessary data and tested the drive as good then you > could press f12 at boot and try to run the dell system restore to > reset the machine to like it was when originally shipped. otherwise > you can press f12 at boot and start from the windows xp cd to > reinstall windows from scratch followed by the drivers starting with > the 'chipset' first, then the video, audio, network, modem, etc as > appropriate. the latest drivers can be downloaded from > support.dell.com. the drivers on support.dell.com have > non-descriptive names like r123456.exe so i suggest that as you > download then you change the name to something like '1 - chipset > driver - r123456.exe' and so forth... and then burn the to a cd so > that you can easily install them on the rebuilt pc. remember to > reboot after installing each driver. then connect to the internet and > visit update.microsoft.com repeatedly until there are no more updates > available. install antivirus software and all of your desired > applications including www.java.com, www.adobe.com/downloads to get > acrobat reader, and so forth. good luck. > > "Boris" <nospam(a)nospam.invalid> wrote in message > news:Xns9C79B8AD17201nospamnospaminvalid(a)188.40.43.213... >> Boris <nospam(a)nospam.invalid> wrote in >> news:Xns9C79B79A66E18nospamnospaminvalid(a)188.40.43.213: >> >> >>> >>> Desktop (E520) question: Since he was already 1/2 way here, I didn't >>> have the heart to tell him to turn around and get his factory disks. >>> Since I also have an E520, running VistaHP, like his, I should be >>> able to use my disks to set his up. Yes? The only problems will be >>> drivers for his fairly new Canon Pixma AIO printer and his Samsung >>> 22" widescreen monitor. I've always been able to do a fresh reload >>> on a Dell if I have Dell disks, even if they are not the ones that >>> came with the sick machine. >>> >> >>> >> >> My mistake, while I have an E520 running VistaHP, his sick desktop >> came with XPHome. Now, I do have an E510 with the original Dell >> HPHome disks. That should be fine, if needed. Yes? > > All great tips, and I will follow. My dad showed up around 7:00 p.m. with his new laptop and the E520 desktop that he rescued from Best Buy. They charged him $79, and hadn't completed the diagnostic, but they didn't give him a report on what they had found. All he got was his original check in paperwork, with a verbal, "I think it's the hard drive". He did pay them $30 to set up his laptop, and another $29 to set up his Vista Mail on the laptop. We specified that they configure to 'leave mail on server', and they said they would, but they didn't. When he asked why they didn't, they told him "because that's something we can't do, only Comcast can do that. You have to call them to have that done". Imagine that, all this time I've been setting this myself, when all I had to do was call Comcast and they'd do it for me. We spent the next 3 1/2 hours configuring the laptop so that it 'looked' as much as possible like his ailing desktop. Of course we couldn't configure any peripherals. I did set up wireless and connected to my home network to download what I needed. He didn't know he had wireless. On to the E520 desktop. I started at 10:25 p.m. and finished an complete orderly diagnostic series of tests 3 hours later, at 1:25 p.m. I probably didn't have to run all tests, as early on all indications pointed at a failing hard drive. I took five pages of notes. The diagnostic lights provided no clue. As the machine tried to start up, the lights jumped around randomly. Sometimes in pairs, sometimes in triplets, sometimes one at a time. I guess this was as all the hardware tests were being performed. All POST messages were fine (found hard drive), and I always got to the Windows XP screen. It would sit at the Windows screen for minutes, sometimes 10 minutes, but then always showed A problem has been detected and Windows has been shut down to prevent damage to your computer. One time, at this message, it also showed DRIVER_IRQL_NOT_LESS_OR_EQUAL ***STOP: 0X000000D1 (0XA9C3B000, 0X000000FF, 0X00000008, 0XA9C3B000) I restarted and hit F@ to enter the BIOS. All looked fine. All settings were at default. I left the BIOS and the machine then tried to continue it's start up sequence, and showed We apologize for the inconvenience, but Windows did not start successfully. I tried "Last known good command". No luck. I tried "Start Windows Normally", and got the Windows XP screen. Three minutes later, the screen went black. Five minutes later, it showed STOP: C0000218 {Registry File Failure} The registry cannot load the hive (file) \SystemRoot\System32\Config\Software or its log or alternate It is corrupt, absent, or not writable. Beginning dump of physical memory...etc. I restarted and entered the Boot Menu, and selected Hard Drive Diagnostics. I got Drive 0: ST3808110AS please wait Drive 0: ST3808110AS Fail Return Code:4 I rebooted, and got "We apologize for the inconvenience..." I entered Safe Mode again. I got "A problem has been detected..." I shut the machine down, opened it up removed the SATA cable, reseated it, and removed both 512K RAM sticks, and reseated them. I restarted the machine, and hit F12 to enter the Boot Device Menu, and selected Test Memory. All passed (both CPUs). I then did an Express Test, and got Error Code: 4EOF:065A Msg: IDE Device failed. The self-test failed for an unknown reason. I then did a Custom Test, and tested tested the Hard Drive: S.M.A.R.T. Short Error Code: 4EOF:065A Msg: IDE Device failed. The self-test failed for an unknown reason. S.M.A.R.T. Test (took 2 seconds) All tests passed (I thought that was odd, but oh well,) I did a Verify Test at 59% block errors started to be reported 59%: Error Code: 4EOF:1A44, Msg: Block 92748818: Uncorrectable data error or media is write protected At 73%, 78%, 78%, 78%, 79%, 79%, and 80% (Block 126449433, I kept getting block errors, with the same Msg. There were someting like 156000000 total blocks to be tested, but at 80%, I opted out and stopped the Verify Test. I then went back to the 'test tree', and did ALL other tests. Device Quick Check Processor Tests System Board Tests System Management Tests Video Tests (boring) Cable Tests Fan Tests USB Tests Keyboard Tests (cut this one short) Pointing Device Tests PCI Devices Tests Audio Tests (but ended, because I had no speakers connected) All passed. I called it a night. I'll next remove the hard drive and see if I can retrieve any data. I'll get a new hard drive and install a clean OS. The End.
From: Boris on 4 Sep 2009 11:27 Boris <nospam(a)nospam.invalid> wrote in news:h7m125$9j9$1(a)news.eternal- september.org: > "Christopher Muto" <muto(a)worldnet.att.net> wrote in > news:YvydnWsFrc_UVwDXnZ2dnUVZ_jCdnZ2d(a)speakeasy.net: > >> i would not install vista if he is familiar with xp. that is just >> asking for trouble. >> your original dell windows xp home cd from your dimension e510 will >> work just fine in his e520. it may not be sp3 but that will get >> updated via windows update. i would not assume that the hard disk is >> bad but rather check it out myself (yourself). first consider the >> code produced by the diagnostic lights. second you can run the dell >> diagnostics to test the hard disk and other hardware. thought hard >> disk failures are common, it is even more common for windows xp to >> simply become so corrupted that it can not start. before you wipe the >> drive you could try to salvage data from the disk. once you have >> salvaged any necessary data and tested the drive as good then you >> could press f12 at boot and try to run the dell system restore to >> reset the machine to like it was when originally shipped. otherwise >> you can press f12 at boot and start from the windows xp cd to >> reinstall windows from scratch followed by the drivers starting with >> the 'chipset' first, then the video, audio, network, modem, etc as >> appropriate. the latest drivers can be downloaded from >> support.dell.com. the drivers on support.dell.com have >> non-descriptive names like r123456.exe so i suggest that as you >> download then you change the name to something like '1 - chipset >> driver - r123456.exe' and so forth... and then burn the to a cd so >> that you can easily install them on the rebuilt pc. remember to >> reboot after installing each driver. then connect to the internet and >> visit update.microsoft.com repeatedly until there are no more updates >> available. install antivirus software and all of your desired >> applications including www.java.com, www.adobe.com/downloads to get >> acrobat reader, and so forth. good luck. >> >> "Boris" <nospam(a)nospam.invalid> wrote in message >> news:Xns9C79B8AD17201nospamnospaminvalid(a)188.40.43.213... >>> Boris <nospam(a)nospam.invalid> wrote in >>> news:Xns9C79B79A66E18nospamnospaminvalid(a)188.40.43.213: >>> >>> >>>> >>>> Desktop (E520) question: Since he was already 1/2 way here, I didn't >>>> have the heart to tell him to turn around and get his factory disks. >>>> Since I also have an E520, running VistaHP, like his, I should be >>>> able to use my disks to set his up. Yes? The only problems will be >>>> drivers for his fairly new Canon Pixma AIO printer and his Samsung >>>> 22" widescreen monitor. I've always been able to do a fresh reload >>>> on a Dell if I have Dell disks, even if they are not the ones that >>>> came with the sick machine. >>>> >>> >>>> >>> >>> My mistake, while I have an E520 running VistaHP, his sick desktop >>> came with XPHome. Now, I do have an E510 with the original Dell >>> HPHome disks. That should be fine, if needed. Yes? >> >> > > All great tips, and I will follow. > > My dad showed up around 7:00 p.m. with his new laptop and the E520 > desktop that he rescued from Best Buy. They charged him $79, and hadn't > completed the diagnostic, but they didn't give him a report on what they > had found. All he got was his original check in paperwork, with a > verbal, "I think it's the hard drive". He did pay them $30 to set up > his laptop, and another $29 to set up his Vista Mail on the laptop. We > specified that they configure to 'leave mail on server', and they said > they would, but they didn't. When he asked why they didn't, they told > him "because that's something we can't do, only Comcast can do that. > You have to call them to have that done". Imagine that, all this time > I've been setting this myself, when all I had to do was call Comcast and > they'd do it for me. > > We spent the next 3 1/2 hours configuring the laptop so that it > 'looked' as much as possible like his ailing desktop. Of course we > couldn't configure any peripherals. I did set up wireless and connected > to my home network to download what I needed. He didn't know he had > wireless. > > On to the E520 desktop. I started at 10:25 p.m. and finished an > complete orderly diagnostic series of tests 3 hours later, at 1:25 p.m. > I probably didn't have to run all tests, as early on all indications > pointed at a failing hard drive. I took five pages of notes. > > The diagnostic lights provided no clue. As the machine tried to start > up, the lights jumped around randomly. Sometimes in pairs, sometimes in > triplets, sometimes one at a time. I guess this was as all the hardware > tests were being performed. All POST messages were fine (found hard > drive), and I always got to the Windows XP screen. It would sit at the > Windows screen for minutes, sometimes 10 minutes, but then always showed > > A problem has been detected and Windows has been shut down to prevent > damage to your computer. One time, at this message, it also showed > > DRIVER_IRQL_NOT_LESS_OR_EQUAL > > ***STOP: 0X000000D1 (0XA9C3B000, 0X000000FF, 0X00000008, 0XA9C3B000) > > I restarted and hit F@ to enter the BIOS. All looked fine. All > settings were at default. > > I left the BIOS and the machine then tried to continue it's start up > sequence, and showed > > We apologize for the inconvenience, but Windows did not start > successfully. > > I tried "Last known good command". No luck. > > I tried "Start Windows Normally", and got the Windows XP screen. Three > minutes later, the screen went black. Five minutes later, it showed > > STOP: C0000218 {Registry File Failure} > The registry cannot load the hive (file) > \SystemRoot\System32\Config\Software > or its log or alternate > It is corrupt, absent, or not writable. > > Beginning dump of physical memory...etc. > > I restarted and entered the Boot Menu, and selected Hard Drive > Diagnostics. I got > > Drive 0: ST3808110AS please wait > Drive 0: ST3808110AS Fail Return Code:4 > > I rebooted, and got "We apologize for the inconvenience..." > > I entered Safe Mode again. I got "A problem has been detected..." > > I shut the machine down, opened it up removed the SATA cable, reseated > it, and removed both 512K RAM sticks, and reseated them. I restarted > the machine, and hit F12 to enter the Boot Device Menu, and selected > Test Memory. All passed (both CPUs). > > I then did an Express Test, and got > > Error Code: 4EOF:065A > Msg: IDE Device failed. The self-test failed for an unknown reason. > > I then did a Custom Test, and tested tested the Hard Drive: > > S.M.A.R.T. Short > Error Code: 4EOF:065A > Msg: IDE Device failed. The self-test failed for an unknown reason. > > S.M.A.R.T. Test (took 2 seconds) > All tests passed (I thought that was odd, but oh well,) > > I did a Verify Test > at 59% block errors started to be reported > > 59%: Error Code: 4EOF:1A44, > Msg: Block 92748818: Uncorrectable data error or media is write > protected > > At 73%, 78%, 78%, 78%, 79%, 79%, and 80% (Block 126449433, I kept > getting block errors, with the same Msg. > > There were someting like 156000000 total blocks to be tested, but at > 80%, I opted out and stopped the Verify Test. > > I then went back to the 'test tree', and did ALL other tests. > > Device Quick Check > Processor Tests > System Board Tests > System Management Tests > Video Tests (boring) > Cable Tests > Fan Tests > USB Tests > Keyboard Tests (cut this one short) > Pointing Device Tests > PCI Devices Tests > Audio Tests (but ended, because I had no speakers connected) > > > All passed. > > I called it a night. > > I'll next remove the hard drive and see if I can retrieve any data. > I'll get a new hard drive and install a clean OS. > > The End. > > > > (Apologies for the long description, as most of it we know by heart, but it may help diagnosis of this 'weird' install. All seems to be working fine, though, at this point. I still have to get chipset and all other drivers, and do all updates, and install applications, and configure.) By the way, this is the original BIOS, DM061 Series 2.3.2. I purchased a new WD 3200AAKS (320GB, 8MB cache, SATA) hard drive. I installed it in my dad's E20, with a new install of Windows XP Home. But, the install of XPHome was 'weird'. I put the new WD in the machine, and connected the SATA data cable and power cable. I booted up, and POST saw the drive, and that's as far as it went. I decided to try the "Data Lifeguard Tools" CD that came with the new drive to partition the new drive. The CD was version 11.4, and said for Windows VISTA/2000/XP. The CD also instructed, "If Windows is installed, use this CD to set up your hard drive. If Windows is not installed, boot from this CD." I put this CD in the CD-ROM, and rebooted. POST showed this, but that's as far as it would go. Serial ATA AHCI BIOS, version iSrc 1.02.23 11212006 Copyright (c) 2003-2006 Intel Coporation Controller Bus400, Device#1F, Function#02: 02 Ports, 02 Devices Port-00: Hard Disk, WDC WD3200AAKS-00L9A0 (This drive is controlled by the RAID BIOS) Port-01: CD-ROM, TSSTCorp CD-RW/DVD-ROM TS-H493A AHCI BIIOS installed Intel (R) Matrix Storage Manager option ROM v6.0.0.1022 ICH8A Copyright(c) 2003-2006 Intel Corporation. All rights reserved. - then the dashed cursor blinked forever I removed the WD Lifeguard Tools CD, and rebooted, and went into the BIOS Boot Sequence. All looked fine. 1. Onboard or USB Floppy Drive (not present) 2. Onboard or USB CD-ROM Drive 3. WDC WD3200AAKS-00L9A...this is the new hard drive 4. Onboard SATA Hard Drive (not present) 5. Onboard Network Controller (not present) 6. USB Device (not present) I bumped 3. up to 1., but no change in behavior, so I bumped it back to 3. I didn't have my dad's original (purple colored) Windows XP Home install CD that came with his E520 machine, so I tried my (orange colored) "Microsoft Windows XP Media Center Edition 2005 DVD with Update Rollup 2", that came with my own Dell E510. It passed POST and then showed: Windows Setup, in the upper left, against a blue screen. It continued with Setup is loading files...etc Setup is starting Windows...I thought I was in business, but no. I got: A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer. Technical information: *** STOP: 0x0000007B (0xF7A8A524, 0xC0000034, 0x00000000, 0x00000000) I decided to try the (purple colored) original "Microsoft Windows XP Home Edition Service Pack 2 Reinstallation CD" that came with my Inspiron i6400 laptop from January 2007. POST was fine, same as above, and it showed the new hard drive. I again got the Windows Setup, in the upper left, against a blue screen. Setup is loading loading files...etc Setup is starting Windows...I kept my fingers crossed. Windows XP Home Edition Setup Welcome to setup I accepted the license agreement, and created on large partition (305235 MB), and did a Quick NTFS format, which took only 30 seconds or so. Setup is copying files...about 4 minutes Setup is initializing your hard drive It restarts. I get: Windows Welcome Screen, and the rest of the setup went fine. When finished I was at a newly installed desktop. I did a restart, and then a shut down, and all went fine. I tried playing an audio CD, but Windows Media Player told me files were missing and maybe I didn't have my audio setup correctly. In Device Manager, all of the items under "Sound, video and game controllers" had yellow question marks. I figure this will be fixed with the chipset driver. (It's onboard audio.) (By the way, there was no "IDE ATA/ATAPI controller" entry. Should there be? I'll check my own E520 when I get home to see.) Next I'll go to the Dell site and get all the drivers, install them, then connect to the internet and do all the updates. I wonder if I could first install as many updates as possible with an XP Service Pack 3 CD that I made. It's worked wll on all my other XP machines. It may save lots of rebooting. My dad would like to drive down and pickup his desktop tomorrow (Saturday). I should ask him to bring down his Canon AIO printer and driver CD so I can install it. Long story, all to ask this: Anyone know why, even though POST and BIOS showed the new WD hard drive, 1. the WD Lifeguard Tools CD wouldn't load 2. when uisng my own "Microsoft Windows XP Media Center Edition 2005 DVD with Update Rollup 2", that came with my own Dell E510, Windows started to set itself up, but then I got the "A problem has occurred STOP error (above) 3. when using my own "Microsoft Windows XP Home Edition Service Pack 2 Reinstallation CD" that came with my Inspiron i6400 laptop from January 2007, I was able to complete the Windows XP Home setup?
From: Christopher Muto on 4 Sep 2009 14:51 i get the impression that your system may have a memory problem. memory is hard to test, but problematic memory can result in the stop errors you have experienced. if you have two sticks of memory try running the system with just one at a time to see if the system no longer produces the errors. you have to install the drivers starting with the chip set first, restart, and then install each of the others. the yellow bangs in the device manager indicate components of the system are not installed. "Boris" <nospam(a)nospam.invalid> wrote in message news:h7rbki$71s$1(a)news.eternal-september.org... > Boris <nospam(a)nospam.invalid> wrote in news:h7m125$9j9$1(a)news.eternal- > september.org: > >> "Christopher Muto" <muto(a)worldnet.att.net> wrote in >> news:YvydnWsFrc_UVwDXnZ2dnUVZ_jCdnZ2d(a)speakeasy.net: >> >>> i would not install vista if he is familiar with xp. that is just >>> asking for trouble. >>> your original dell windows xp home cd from your dimension e510 will >>> work just fine in his e520. it may not be sp3 but that will get >>> updated via windows update. i would not assume that the hard disk is >>> bad but rather check it out myself (yourself). first consider the >>> code produced by the diagnostic lights. second you can run the dell >>> diagnostics to test the hard disk and other hardware. thought hard >>> disk failures are common, it is even more common for windows xp to >>> simply become so corrupted that it can not start. before you wipe the >>> drive you could try to salvage data from the disk. once you have >>> salvaged any necessary data and tested the drive as good then you >>> could press f12 at boot and try to run the dell system restore to >>> reset the machine to like it was when originally shipped. otherwise >>> you can press f12 at boot and start from the windows xp cd to >>> reinstall windows from scratch followed by the drivers starting with >>> the 'chipset' first, then the video, audio, network, modem, etc as >>> appropriate. the latest drivers can be downloaded from >>> support.dell.com. the drivers on support.dell.com have >>> non-descriptive names like r123456.exe so i suggest that as you >>> download then you change the name to something like '1 - chipset >>> driver - r123456.exe' and so forth... and then burn the to a cd so >>> that you can easily install them on the rebuilt pc. remember to >>> reboot after installing each driver. then connect to the internet and >>> visit update.microsoft.com repeatedly until there are no more updates >>> available. install antivirus software and all of your desired >>> applications including www.java.com, www.adobe.com/downloads to get >>> acrobat reader, and so forth. good luck. >>> >>> "Boris" <nospam(a)nospam.invalid> wrote in message >>> news:Xns9C79B8AD17201nospamnospaminvalid(a)188.40.43.213... >>>> Boris <nospam(a)nospam.invalid> wrote in >>>> news:Xns9C79B79A66E18nospamnospaminvalid(a)188.40.43.213: >>>> >>>> >>>>> >>>>> Desktop (E520) question: Since he was already 1/2 way here, I didn't >>>>> have the heart to tell him to turn around and get his factory disks. >>>>> Since I also have an E520, running VistaHP, like his, I should be >>>>> able to use my disks to set his up. Yes? The only problems will be >>>>> drivers for his fairly new Canon Pixma AIO printer and his Samsung >>>>> 22" widescreen monitor. I've always been able to do a fresh reload >>>>> on a Dell if I have Dell disks, even if they are not the ones that >>>>> came with the sick machine. >>>>> >>>> >>>>> >>>> >>>> My mistake, while I have an E520 running VistaHP, his sick desktop >>>> came with XPHome. Now, I do have an E510 with the original Dell >>>> HPHome disks. That should be fine, if needed. Yes? >>> >>> >> >> All great tips, and I will follow. >> >> My dad showed up around 7:00 p.m. with his new laptop and the E520 >> desktop that he rescued from Best Buy. They charged him $79, and hadn't >> completed the diagnostic, but they didn't give him a report on what they >> had found. All he got was his original check in paperwork, with a >> verbal, "I think it's the hard drive". He did pay them $30 to set up >> his laptop, and another $29 to set up his Vista Mail on the laptop. We >> specified that they configure to 'leave mail on server', and they said >> they would, but they didn't. When he asked why they didn't, they told >> him "because that's something we can't do, only Comcast can do that. >> You have to call them to have that done". Imagine that, all this time >> I've been setting this myself, when all I had to do was call Comcast and >> they'd do it for me. >> >> We spent the next 3 1/2 hours configuring the laptop so that it >> 'looked' as much as possible like his ailing desktop. Of course we >> couldn't configure any peripherals. I did set up wireless and connected >> to my home network to download what I needed. He didn't know he had >> wireless. >> >> On to the E520 desktop. I started at 10:25 p.m. and finished an >> complete orderly diagnostic series of tests 3 hours later, at 1:25 p.m. >> I probably didn't have to run all tests, as early on all indications >> pointed at a failing hard drive. I took five pages of notes. >> >> The diagnostic lights provided no clue. As the machine tried to start >> up, the lights jumped around randomly. Sometimes in pairs, sometimes in >> triplets, sometimes one at a time. I guess this was as all the hardware >> tests were being performed. All POST messages were fine (found hard >> drive), and I always got to the Windows XP screen. It would sit at the >> Windows screen for minutes, sometimes 10 minutes, but then always showed >> >> A problem has been detected and Windows has been shut down to prevent >> damage to your computer. One time, at this message, it also showed >> >> DRIVER_IRQL_NOT_LESS_OR_EQUAL >> >> ***STOP: 0X000000D1 (0XA9C3B000, 0X000000FF, 0X00000008, 0XA9C3B000) >> >> I restarted and hit F@ to enter the BIOS. All looked fine. All >> settings were at default. >> >> I left the BIOS and the machine then tried to continue it's start up >> sequence, and showed >> >> We apologize for the inconvenience, but Windows did not start >> successfully. >> >> I tried "Last known good command". No luck. >> >> I tried "Start Windows Normally", and got the Windows XP screen. Three >> minutes later, the screen went black. Five minutes later, it showed >> >> STOP: C0000218 {Registry File Failure} >> The registry cannot load the hive (file) >> \SystemRoot\System32\Config\Software >> or its log or alternate >> It is corrupt, absent, or not writable. >> >> Beginning dump of physical memory...etc. >> >> I restarted and entered the Boot Menu, and selected Hard Drive >> Diagnostics. I got >> >> Drive 0: ST3808110AS please wait >> Drive 0: ST3808110AS Fail Return Code:4 >> >> I rebooted, and got "We apologize for the inconvenience..." >> >> I entered Safe Mode again. I got "A problem has been detected..." >> >> I shut the machine down, opened it up removed the SATA cable, reseated >> it, and removed both 512K RAM sticks, and reseated them. I restarted >> the machine, and hit F12 to enter the Boot Device Menu, and selected >> Test Memory. All passed (both CPUs). >> >> I then did an Express Test, and got >> >> Error Code: 4EOF:065A >> Msg: IDE Device failed. The self-test failed for an unknown reason. >> >> I then did a Custom Test, and tested tested the Hard Drive: >> >> S.M.A.R.T. Short >> Error Code: 4EOF:065A >> Msg: IDE Device failed. The self-test failed for an unknown reason. >> >> S.M.A.R.T. Test (took 2 seconds) >> All tests passed (I thought that was odd, but oh well,) >> >> I did a Verify Test >> at 59% block errors started to be reported >> >> 59%: Error Code: 4EOF:1A44, >> Msg: Block 92748818: Uncorrectable data error or media is write >> protected >> >> At 73%, 78%, 78%, 78%, 79%, 79%, and 80% (Block 126449433, I kept >> getting block errors, with the same Msg. >> >> There were someting like 156000000 total blocks to be tested, but at >> 80%, I opted out and stopped the Verify Test. >> >> I then went back to the 'test tree', and did ALL other tests. >> >> Device Quick Check >> Processor Tests >> System Board Tests >> System Management Tests >> Video Tests (boring) >> Cable Tests >> Fan Tests >> USB Tests >> Keyboard Tests (cut this one short) >> Pointing Device Tests >> PCI Devices Tests >> Audio Tests (but ended, because I had no speakers connected) >> >> >> All passed. >> >> I called it a night. >> >> I'll next remove the hard drive and see if I can retrieve any data. >> I'll get a new hard drive and install a clean OS. >> >> The End. >> >> >> >> > > > (Apologies for the long description, as most of it we know by heart, but > it > may help diagnosis of this 'weird' install. All seems to be working fine, > though, at this point. I still have to get chipset and all other drivers, > and do all updates, and install applications, and configure.) > > By the way, this is the original BIOS, DM061 Series 2.3.2. > > I purchased a new WD 3200AAKS (320GB, 8MB cache, SATA) hard drive. I > installed it in my dad's E20, with a new install of Windows XP Home. But, > the install of XPHome was 'weird'. > > I put the new WD in the machine, and connected the SATA data cable and > power cable. I booted up, and POST saw the drive, and that's as far as it > went. I decided to try the "Data Lifeguard Tools" CD that came with the > new drive to partition the new drive. The CD was version 11.4, and said > for Windows VISTA/2000/XP. The CD also instructed, "If Windows is > installed, use this CD to set up your hard drive. If Windows is not > installed, boot from this CD." > > I put this CD in the CD-ROM, and rebooted. POST showed this, but that's > as > far as it would go. > > Serial ATA AHCI BIOS, version iSrc 1.02.23 11212006 > Copyright (c) 2003-2006 Intel Coporation > Controller Bus400, Device#1F, Function#02: 02 Ports, 02 Devices > Port-00: Hard Disk, WDC WD3200AAKS-00L9A0 > (This drive is controlled by the RAID BIOS) > Port-01: CD-ROM, TSSTCorp CD-RW/DVD-ROM TS-H493A > AHCI BIIOS installed > Intel (R) Matrix Storage Manager option ROM v6.0.0.1022 ICH8A > Copyright(c) 2003-2006 Intel Corporation. All rights reserved. > > - then the dashed cursor blinked forever > > I removed the WD Lifeguard Tools CD, and rebooted, and went into the BIOS > Boot Sequence. All looked fine. > > 1. Onboard or USB Floppy Drive (not present) > 2. Onboard or USB CD-ROM Drive > 3. WDC WD3200AAKS-00L9A...this is the new hard drive > 4. Onboard SATA Hard Drive (not present) > 5. Onboard Network Controller (not present) > 6. USB Device (not present) > > I bumped 3. up to 1., but no change in behavior, so I bumped it back to 3. > > I didn't have my dad's original (purple colored) Windows XP Home install > CD > that came with his E520 machine, so I tried my (orange colored) "Microsoft > Windows XP Media Center Edition 2005 DVD with Update Rollup 2", that came > with my own Dell E510. > > It passed POST and then showed: > > Windows Setup, in the upper left, against a blue screen. > It continued with Setup is loading files...etc > Setup is starting Windows...I thought I was in business, but no. > > I got: > > A problem has been detected and Windows has been shut down to prevent > damage to your computer. > If this is the first time you've seen this Stop error screen, restart your > computer. If this screen appears again, follow these steps: > Check for viruses on your computer. Remove any newly installed hard > drives > or hard drive controllers. Check your hard drive to make sure it is > properly configured and terminated. Run CHKDSK /F to check for hard drive > corruption, and then restart your computer. > Technical information: > *** STOP: 0x0000007B (0xF7A8A524, 0xC0000034, 0x00000000, 0x00000000) > > I decided to try the (purple colored) original "Microsoft Windows XP Home > Edition Service Pack 2 Reinstallation CD" that came with my Inspiron i6400 > laptop from January 2007. POST was fine, same as above, and it showed the > new hard drive. > > I again got the Windows Setup, in the upper left, against a blue screen. > Setup is loading loading files...etc > Setup is starting Windows...I kept my fingers crossed. > > Windows XP Home Edition Setup > Welcome to setup > > I accepted the license agreement, and created on large partition (305235 > MB), and did a Quick NTFS format, which took only 30 seconds or so. > Setup is copying files...about 4 minutes > Setup is initializing your hard drive > It restarts. I get: > > Windows Welcome Screen, and the rest of the setup went fine. > > When finished I was at a newly installed desktop. I did a restart, and > then a shut down, and all went fine. I tried playing an audio CD, but > Windows Media Player told me files were missing and maybe I didn't have my > audio setup correctly. In Device Manager, all of the items under "Sound, > video and game controllers" had yellow question marks. I figure this will > be fixed with the chipset driver. (It's onboard audio.) > > (By the way, there was no "IDE ATA/ATAPI controller" entry. Should there > be? I'll check my own E520 when I get home to see.) > > Next I'll go to the Dell site and get all the drivers, install them, then > connect to the internet and do all the updates. I wonder if I could first > install as many updates as possible with an XP Service Pack 3 CD that I > made. It's worked wll on all my other XP machines. It may save lots of > rebooting. > > My dad would like to drive down and pickup his desktop tomorrow > (Saturday). > I should ask him to bring down his Canon AIO printer and driver CD so I > can > install it. > > Long story, all to ask this: > > Anyone know why, even though POST and BIOS showed the new WD hard drive, > 1. the WD Lifeguard Tools CD wouldn't load > 2. when uisng my own "Microsoft Windows XP Media Center Edition 2005 DVD > with Update Rollup 2", that came with my own Dell E510, Windows started to > set itself up, but then I got the "A problem has occurred STOP error > (above) > 3. when using my own "Microsoft Windows XP Home Edition Service Pack 2 > Reinstallation CD" that came with my Inspiron i6400 laptop from January > 2007, I was able to complete the Windows XP Home setup? > >
From: Ben Myers on 4 Sep 2009 16:22
Boris wrote: > Boris <nospam(a)nospam.invalid> wrote in news:h7m125$9j9$1(a)news.eternal- > september.org: > <BIG SNIP!!!> > My dad would like to drive down and pickup his desktop tomorrow (Saturday). > I should ask him to bring down his Canon AIO printer and driver CD so I can > install it. > > Long story, all to ask this: > > Anyone know why, even though POST and BIOS showed the new WD hard drive, > 1. the WD Lifeguard Tools CD wouldn't load > 2. when uisng my own "Microsoft Windows XP Media Center Edition 2005 DVD > with Update Rollup 2", that came with my own Dell E510, Windows started to > set itself up, but then I got the "A problem has occurred STOP error > (above) > 3. when using my own "Microsoft Windows XP Home Edition Service Pack 2 > Reinstallation CD" that came with my Inspiron i6400 laptop from January > 2007, I was able to complete the Windows XP Home setup? > > 1. The WD Lifeguard Tools CD sucks. I have encountered the problem you describe and reported it to WD and they won't do anything about it. The WD Lifeguard Tools floppy diskette works properly. 2. A scratch or other imperfection on the Media Center CD? 3. Any Dell "reinstallation" CD will work on any system with a Dell BIOS. Nothing special about the one for the Inspiron 6400. 4. Download and install the motherboard chipset drivers FIRST. Then download and install the other drivers, usually video, Ethernet, and audio... Ben Myers |