Can't open or view emails in Outlook 2007
in [Outlook]
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From: David S Simms David S on 13 Feb 2007 10:33 I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from XP to Vista (32). Outlook was fine for about a week then all of a sudden I can't open email or view it in the preview pane. I get the error "Cannot open this item. The text formatting command is not available. It may not be installed correctly. Install Microsoft Office Outlook again." I removed Outlook, rebooted, and re-Added Outlook, with no change in the error message. I have looked for this error in the outlook newsgroups and kb but have found nothing there about this specific issue. Anyone know how to fix this?
From: Roady [MVP] on 13 Feb 2007 10:45 Scan your pst-file for errors with scanpst.exe -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in message news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from XP >to > Vista (32). > > Outlook was fine for about a week then all of a sudden I can't open email > or > view it in the preview pane. I get the error "Cannot open this item. The > text formatting command is not available. It may not be installed > correctly. > Install Microsoft Office Outlook again." > > I removed Outlook, rebooted, and re-Added Outlook, with no change in the > error message. > > I have looked for this error in the outlook newsgroups and kb but have > found > nothing there about this specific issue. > > Anyone know how to fix this?
From: David S Simms on 13 Feb 2007 17:35 I can do that, but I don't use .pst (only for achiving) files, I view them right on my exchange server. "Roady [MVP]" wrote: > Scan your pst-file for errors with scanpst.exe > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in message > news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... > >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from XP > >to > > Vista (32). > > > > Outlook was fine for about a week then all of a sudden I can't open email > > or > > view it in the preview pane. I get the error "Cannot open this item. The > > text formatting command is not available. It may not be installed > > correctly. > > Install Microsoft Office Outlook again." > > > > I removed Outlook, rebooted, and re-Added Outlook, with no change in the > > error message. > > > > I have looked for this error in the outlook newsgroups and kb but have > > found > > nothing there about this specific issue. > > > > Anyone know how to fix this? >
From: Roady [MVP] on 13 Feb 2007 17:52 Can you view the messages when you disable Cached Exchange Mode? If so reset your cache by renaming your ost-file to .old. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... >I can do that, but I don't use .pst (only for achiving) files, I view them > right on my exchange server. > > > "Roady [MVP]" wrote: > >> Scan your pst-file for errors with scanpst.exe >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in >> message >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... >> >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from >> >XP >> >to >> > Vista (32). >> > >> > Outlook was fine for about a week then all of a sudden I can't open >> > or >> > view it in the preview pane. I get the error "Cannot open this item. >> > The >> > text formatting command is not available. It may not be installed >> > correctly. >> > Install Microsoft Office Outlook again." >> > >> > I removed Outlook, rebooted, and re-Added Outlook, with no change in >> > the >> > error message. >> > >> > I have looked for this error in the outlook newsgroups and kb but have >> > found >> > nothing there about this specific issue. >> > >> > Anyone know how to fix this? >>
From: David S Simms on 13 Feb 2007 18:17
Disabled the Cached Exchange Mode and no change in the error. I ran both SCANOST and SCANPST. I can't read the output file of SCANOST because, lol, it put it in my outlook and I can't read any emails in outlook. I ran SCANPST on the .ost file and it said that there were "internal errors" and fixed them, but again, no change in my error. "Roady [MVP]" wrote: > Can you view the messages when you disable Cached Exchange Mode? If so reset > your cache by renaming your ost-file to .old. > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "David S Simms" <DavidSSimms(a)discussions.microsoft.com> wrote in message > news:482136CB-98CF-4C70-BC8A-F1B7E43A091E(a)microsoft.com... > >I can do that, but I don't use .pst (only for achiving) files, I view them > > right on my exchange server. > > > > > > "Roady [MVP]" wrote: > > > >> Scan your pst-file for errors with scanpst.exe > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "David S Simms" <David S Simms(a)discussions.microsoft.com> wrote in > >> message > >> news:FC36814C-38BF-4490-875E-EE2014887A7F(a)microsoft.com... > >> >I upgraded from Office 2003 to Office 2007 (non-beta) and upgraded from > >> >XP > >> >to > >> > Vista (32). > >> > > >> > Outlook was fine for about a week then all of a sudden I can't open > >> > or > >> > view it in the preview pane. I get the error "Cannot open this item. > >> > The > >> > text formatting command is not available. It may not be installed > >> > correctly. > >> > Install Microsoft Office Outlook again." > >> > > >> > I removed Outlook, rebooted, and re-Added Outlook, with no change in > >> > the > >> > error message. > >> > > >> > I have looked for this error in the outlook newsgroups and kb but have > >> > found > >> > nothing there about this specific issue. > >> > > >> > Anyone know how to fix this? > >> > |