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From: ken.goldwing on 3 Jun 2008 17:18
I created a new profile as you suggested and I do not receive the
errors when using the new profile. HOWEVER, all of my email folders,
archive, etc. which I had with my old profile are visible only when
using the old profile. With the new profile, it's like starting over
and all folders are empty. But if I switch back to the old profile,
I'm back to the 'Cannot save free/busy information' errors.
From: K. Orland on 3 Jun 2008 22:38
Are you using a PST? If so, when you open Outlook using the new profile then
click File > Open and browse to your PST file to open it.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"ken.goldwing(a)gmail.com" wrote:

> I created a new profile as you suggested and I do not receive the
> errors when using the new profile. HOWEVER, all of my email folders,
> archive, etc. which I had with my old profile are visible only when
> using the old profile. With the new profile, it's like starting over
> and all folders are empty. But if I switch back to the old profile,
> I'm back to the 'Cannot save free/busy information' errors.
>
From: ken.goldwing on 4 Jun 2008 10:11
I am using a PST, which appears to be related to the problem. The new
profile I created at your suggestion seems to have created me a
new .ost file and made it my default. As long as I use that, I don't
get the 'free/busy' error, but I don't see any of my old folders,
emails, archives, etc. If I go into that new profile and point it to
my old PST, I then get everything back including the 'free/busy'
error. Likewise, if I click File > Open and browse to my PST to open
it, I get everything back including my error. So, maybe I'll just
live with the error - doesn't seem to be affecting anything. I can't
risk losing all of my folders/emails/archives and switching the
profiles around is making me nervous when they disappear and
reappear. Thanks, Ken Gregg
From: K. Orland on 4 Jun 2008 11:42
You can delete your .ost file safely while Outlook is closed. It will
recreate when Outlook opens.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"ken.goldwing(a)gmail.com" wrote:

> I am using a PST, which appears to be related to the problem. The new
> profile I created at your suggestion seems to have created me a
> new .ost file and made it my default. As long as I use that, I don't
> get the 'free/busy' error, but I don't see any of my old folders,
> emails, archives, etc. If I go into that new profile and point it to
> my old PST, I then get everything back including the 'free/busy'
> error. Likewise, if I click File > Open and browse to my PST to open
> it, I get everything back including my error. So, maybe I'll just
> live with the error - doesn't seem to be affecting anything. I can't
> risk losing all of my folders/emails/archives and switching the
> profiles around is making me nervous when they disappear and
> reappear. Thanks, Ken Gregg
>
From: K. Orland on 4 Jun 2008 11:44
If your PST has an error, close Outlook. Do a search for scanpst.exe on your
computer. Double-click it to open it and follow the instructions. It'll ask
you to browse to your PST so it can be scanned for errors. If it finds any,
when the scan is done run it again. Once the PST is scanned completely and no
errors are found, open Outlook and use File > Open to open your PST.
Hopefully then your error messages will be gone.

Let me know if that works for you.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"ken.goldwing(a)gmail.com" wrote:

> I am using a PST, which appears to be related to the problem. The new
> profile I created at your suggestion seems to have created me a
> new .ost file and made it my default. As long as I use that, I don't
> get the 'free/busy' error, but I don't see any of my old folders,
> emails, archives, etc. If I go into that new profile and point it to
> my old PST, I then get everything back including the 'free/busy'
> error. Likewise, if I click File > Open and browse to my PST to open
> it, I get everything back including my error. So, maybe I'll just
> live with the error - doesn't seem to be affecting anything. I can't
> risk losing all of my folders/emails/archives and switching the
> profiles around is making me nervous when they disappear and
> reappear. Thanks, Ken Gregg
>
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