Fireworks CS4 Does Not Start Up
in [Fireworks]
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From: DrPAS on 6 Nov 2008 19:02 Okay, this is a follow-up post... I logged out of my main account, and logged in to my backup admin account. Fireworks CS4 works perfectly in the secondary account. I went back to my main account and closed all open programs, and tried opening up Fireworks CS4 again, but it did not complete the loading as I mentioned in my first post above. Does anyone have any ideas? Anything would be helpful at this point, as Adobe does not seem to respond to my emails. Thanks in Advance.
From: Derren Whiteman on 19 Nov 2008 21:46 I've seen the same thing with Fireworks launching and then crashing on the splash screen but it only happens occasionally for me. Do you find this happening every single time? What if you restart your machine and then launch Fireworks fresh? Still crashes? Your system meets the system requirements I assume, right? Derren. DrPAS wrote: > I have been using Fireworks CS3 for over 1 1/2 years with no problems. I have > the new Fireworks CS4 installed, and it will not load. The splash screen loads, > but nothing initializes, and after a short period of time, the application > closes and an support message pops up asking me if I want to send an error > report to Adobe. I have sent the report several times. I have looked through > the forum, and tried using the removal tool, reinstalled, but I still have the > same problem. Photoshop CS4 and other CS4 applications load perfectly. Does > anyone have an idea of how to solve this? In the mean time, I am back to using > my old dependable Fireworks CS3.
From: DrPAS on 19 Nov 2008 22:06 Derren, It happens every time. I have tried restarting my Mac, no good. It does work when I install it and use it under another user name with admin privileges. Someone else suggested my OS Admin account was limited, which is totally impossible, as it is the original and only admin account I have had since I purchased the computer, until I set up another account for testing purposes. And to answer your other question, yes, I far exceed the minimum requirements to run CS4. I have been running CS3 since the middle of 2007 with no problems. I wish I could find the answer to the problem, but Adobe has been of no help whatsoever. I have emailed them at least 10 times, and they ignore me. Since I cannot try the new version properly, since they will not help me to make it work, it looks like they lost me as an upgrade customer. I'll stick with CS3. I will say I am very disappointed in their customer service. i have been an Adobe customer for as long as they have been making Photoshop. If you have any suggestions, please let me know, I would appreciate hearing any ideas. Paul
From: SRihan on 20 Nov 2008 01:54 Hi Paul, Can you please reproduce the issue and attach the crash report over this forum ? I'll have a look and try to resolve. Thanks, Saurabh
From: Arisian on 20 Nov 2008 06:11
I Have exactly the same problem - Fireworks crashes every time on start up have reinstalled but no joy crash report follows <?xml version="1.0"?> <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"> <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Fireworks" applicationVersion="10.0.0.495" build=""> <time year="2008" month="11" day="20" hour="11" minute="8" second="13"/> <user guid="9402b16d-88a7-4018-b764-23ba74b44683"/> <system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="English (United States)" userlanguage="en_GB" oslanguage="en_GB" ram="2046" machine="Intel(R) Pentium(R) D CPU 2.80GHz" model="x86 Family 15 Model 4 Stepping 7" cpuCount="2" cpuFreq="2793 MHz" busFreq="" locale="English (United Kingdom)"/> <crash exception="EXCEPTION_UNKNOWN" instruction="0x78138a8c"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x78138a8c" symbolname="invalid_parameter_noinfo"/> <stackStatement index="1" address="0x01319ee1" symbolname="unknown"/> <stackStatement index="2" address="0x0131aebf" symbolname="unknown"/> <stackStatement index="3" address="0x0131bba1" symbolname="unknown"/> <stackStatement index="4" address="0x0131c8af" symbolname="unknown"/> <stackStatement index="5" address="0x0131f0a5" symbolname="unknown"/> <stackStatement index="6" address="0x0064ec5d" symbolname="unknown"/> <stackStatement index="7" address="0x0064edb9" symbolname="unknown"/> <stackStatement index="8" address="0x0064ee26" symbolname="unknown"/> <stackStatement index="9" address="0x00ffcacd" symbolname="unknown"/> <stackStatement index="10" address="0x7831325f" symbolname="Ordinal5067"/> <stackStatement index="11" address="0x321456dc" symbolname="MMUI::COwlFrameWnd::OnWndMsg"/> <stackStatement index="12" address="0x0012bb60" symbolname="unknown"/> </thread> </backtrace> <registerSet> <register name="EAX" value="0x4695643d"/> <register name="EBX" value="0x00000000"/> <register name="ECX" value="0x00000002"/> <register name="EDX" value="0x7c90eb94"/> <register name="ESI" value="0x04c7a098"/> <register name="EDI" value="0xffffffff"/> <register name="ESP" value="0x00000008"/> <register name="EBP" value="0x00000000"/> <register name="EIP" value="0x00000000"/> <register name="EFL" value="0x00000202"/> </registerSet> <binaryImageSet> <binaryImage start="0x00400000" end="0x01ff5000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Fireworks CS4\Fireworks.exe"/> <binaryImage start="0x7c900000" end="0x7c9b0000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/> <binaryImage start="0x7c800000" end="0x7c8f5000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/> <binaryImage start="0x76390000" end="0x763ad000" type="__TEXT" path="C:\WINDOWS\system32\imm32.dll"/> <binaryImage start="0x7e410000" end="0x7e4a0000" type="__TEXT" path="C:\WINDOWS\system32\user32.dll"/> <binaryImage start="0x77f10000" end="0x77f57000" type="__TEXT" path="C:\WINDOWS\system32\gdi32.dll"/> 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