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From: Barry_M on 28 Apr 2010 14:58


"Bob I" wrote:

>
>
> Barry_M wrote:
> >
> > "Bob I" wrote:
> >
> >
> >>
> >>Barry_M wrote:
> >>
> >>>"Bob I" wrote:
> >>>
> >>>
> >>>
> >>>>Barry_M wrote:
> >>>>
> >>>>
> >>>>
> >>>>>"Etaoin Shrdlu" wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>>On 4/18/2010 8:18 PM, Barry_M wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>Windows XP Pro. SP3
> >>>>>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
> >>>>>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> >>>>>>>cannot start this hardware device because its configuration information in
> >>>>>>>the registry is incomplete or damaged. (Code 19)
> >>>>>>>Click Troubleshoot to start the troubleshooter for this device."
> >>>>>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
> >>>>>>>I must right-click the device in Device Manager and then click Uninstall ->
> >>>>>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
> >>>>>>>a functioning mouse (someone needs to rethink these instructions more
> >>>>>>>clearly).
> >>>>>>>Can someone please help me to complete the required process to uninstall and
> >>>>>>>reinstall my mouse?
> >>>>>>
> >>>>>>You can navigate most windows (including Device Manager) using the
> >>>>>>keyboard. In general, use the Tab key to move from item to item; use the
> >>>>>>cursor (arrow) keys to move up and down; use the "+" key to expand a
> >>>>>>category, and use the Enter key to open things--for example, when you're
> >>>>>>located on your device in Device Manager, hit Enter and the dialog for
> >>>>>>it will come up.
> >>>>>>.
> >>>>>>
> >>>>>
> >>>>>Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
> >>>>>shortcuts overview", and I am getting used to navigating windows without a
> >>>>>mouse, but it is still a slow and arduous proooocess, and there are still
> >>>>>many things that apparently cannot be done.
> >>>>
> >>>>Very few, you will need to use "Mouse Keys" to access the Notification
> >>>>area Icon.
> >>>>
> >>>>.
> >>>>
> >>>
> >>>Thanks Bob; I have learned through the Internet that I can indeed gain
> >>>access to the notification area by Windows + B. No doubt I could gradually
> >>>learn to do many other things by keyboard if I spent enough time researching
> >>>the topic, but this is really a side issue. My primary aim is to get my mouse
> >>>working again. Thus far I have found that uninstalling the mouse and
> >>>restarting takes me back to square one. The only thing I can think of doing
> >>>now is a registry search, since the error message indicates registry
> >>>corruption. Is this a good idea? If so, then what should I search for and are
> >>>there any areas that I should leave alone?
> >>
> >>The first question that comes to mind is do you have the correct driver
> >>for the mouse? The "keyboard" sidetrack evolved in response to "how do
> >>I...?" Now that you can in fact navigate via the keyboard, try removing
> >>mouse and installing the correct drivers for it. You may "Scan for
> >>hardware changes" by pressing the "context menu key" when the computer
> >>name is selected in Device manager (at the top of the list).
> >>
> >>.
> >>
> >
> > There are three drivers:
> > C:\WINDOWS\System32\DRIVERS\i8042prt.sys
> > C:\WINDOWS\System32\drivers\klmouflt.sys
> > C:\WINDOWS\System32\DRIVERS\mouclass.sys
> > I do not know whether these are the correct drivers for the mouse.
>
> Since "My mouse stopped working for no apparent reason.", perhaps you
> allowed some "hardware driver update" to be installed automatically? Try
> looking in Device Manager at the mouse Properties, Driver, and select
> "Roll Back Driver".
>
> .
>
I selected "Roll Back Driver" and received the following message:
---------------------------
No driver files have been backed up for this device.

If you are having problems with this device you should view the
Troubleshooter information. Would you like to launch the Troubleshooter?
---------------------------
Yes No
---------------------------
I ran the Troubleshooter and after I uninstalled and reinstalled the device
it stated:
This Troubleshooter is unable to solve your problem.

From: Bob I on 28 Apr 2010 15:47


Barry_M wrote:
>
> "Bob I" wrote:
>
>
>>
>>Barry_M wrote:
>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>Barry_M wrote:
>>>>
>>>>
>>>>>"Bob I" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Barry_M wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>"Etaoin Shrdlu" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>On 4/18/2010 8:18 PM, Barry_M wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Windows XP Pro. SP3
>>>>>>>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
>>>>>>>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
>>>>>>>>>cannot start this hardware device because its configuration information in
>>>>>>>>>the registry is incomplete or damaged. (Code 19)
>>>>>>>>>Click Troubleshoot to start the troubleshooter for this device."
>>>>>>>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
>>>>>>>>>I must right-click the device in Device Manager and then click Uninstall ->
>>>>>>>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
>>>>>>>>>a functioning mouse (someone needs to rethink these instructions more
>>>>>>>>>clearly).
>>>>>>>>>Can someone please help me to complete the required process to uninstall and
>>>>>>>>>reinstall my mouse?
>>>>>>>>
>>>>>>>>You can navigate most windows (including Device Manager) using the
>>>>>>>>keyboard. In general, use the Tab key to move from item to item; use the
>>>>>>>>cursor (arrow) keys to move up and down; use the "+" key to expand a
>>>>>>>>category, and use the Enter key to open things--for example, when you're
>>>>>>>>located on your device in Device Manager, hit Enter and the dialog for
>>>>>>>>it will come up.
>>>>>>>>.
>>>>>>>>
>>>>>>>
>>>>>>>Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
>>>>>>>shortcuts overview", and I am getting used to navigating windows without a
>>>>>>>mouse, but it is still a slow and arduous proooocess, and there are still
>>>>>>>many things that apparently cannot be done.
>>>>>>
>>>>>>Very few, you will need to use "Mouse Keys" to access the Notification
>>>>>>area Icon.
>>>>>>
>>>>>>.
>>>>>>
>>>>>
>>>>>Thanks Bob; I have learned through the Internet that I can indeed gain
>>>>>access to the notification area by Windows + B. No doubt I could gradually
>>>>>learn to do many other things by keyboard if I spent enough time researching
>>>>>the topic, but this is really a side issue. My primary aim is to get my mouse
>>>>>working again. Thus far I have found that uninstalling the mouse and
>>>>>restarting takes me back to square one. The only thing I can think of doing
>>>>>now is a registry search, since the error message indicates registry
>>>>>corruption. Is this a good idea? If so, then what should I search for and are
>>>>>there any areas that I should leave alone?
>>>>
>>>>The first question that comes to mind is do you have the correct driver
>>>>for the mouse? The "keyboard" sidetrack evolved in response to "how do
>>>>I...?" Now that you can in fact navigate via the keyboard, try removing
>>>>mouse and installing the correct drivers for it. You may "Scan for
>>>>hardware changes" by pressing the "context menu key" when the computer
>>>>name is selected in Device manager (at the top of the list).
>>>>
>>>>.
>>>>
>>>
>>>There are three drivers:
>>>C:\WINDOWS\System32\DRIVERS\i8042prt.sys
>>>C:\WINDOWS\System32\drivers\klmouflt.sys
>>>C:\WINDOWS\System32\DRIVERS\mouclass.sys
>>>I do not know whether these are the correct drivers for the mouse.
>>
>>Since "My mouse stopped working for no apparent reason.", perhaps you
>>allowed some "hardware driver update" to be installed automatically? Try
>>looking in Device Manager at the mouse Properties, Driver, and select
>>"Roll Back Driver".
>>
>>.
>>
>
> I selected "Roll Back Driver" and received the following message:
> ---------------------------
> No driver files have been backed up for this device.
>
> If you are having problems with this device you should view the
> Troubleshooter information. Would you like to launch the Troubleshooter?
> ---------------------------
> Yes No
> ---------------------------
> I ran the Troubleshooter and after I uninstalled and reinstalled the device
> it stated:
> This Troubleshooter is unable to solve your problem.
>

In Device Manager, under View, Select Show Hidden Devices, does a second
mouse show up? If so remove both. And then scan for hardware.

From: T Shadow on 28 Apr 2010 21:18
"Barry_M" <BarryM(a)discussions.microsoft.com> wrote in message
news:153D9C08-6CFB-4667-849C-AF44A173BBE4(a)microsoft.com...
>
>
> "T Shadow" wrote:
>
>> "Barry_M" <BarryM(a)discussions.microsoft.com> wrote in message
>> news:61C90828-728C-44EF-8C9C-4985DDAAE372(a)microsoft.com...
>> >
>> >
>> > "Bob I" wrote:
>> >
>> >>
>> >>
>> >> Barry_M wrote:
>> >> >
>> >> > "Bob I" wrote:
>> >> >
>> >> >
>> >> >>
>> >> >>Barry_M wrote:
>> >> >>
>> >> >>
>> >> >>>"Etaoin Shrdlu" wrote:
>> >> >>>
>> >> >>>
>> >> >>>
>> >> >>>>On 4/18/2010 8:18 PM, Barry_M wrote:
>> >> >>>>
>> >> >>>>
>> >> >>>>>Windows XP Pro. SP3
>> >> >>>>>My mouse stopped working for no apparent reason. Device
>> >> >>>>>Manager ->
>> >> >>>>>PS/2
>> >> >>>>>Compatible Mouse Properties -> General [tab] -> Device Status
>> >> >>>>>says, "Windows
>> >> >>>>>cannot start this hardware device because its configuration
>> >> >>>>>information in
>> >> >>>>>the registry is incomplete or damaged. (Code 19)
>> >> >>>>>Click Troubleshoot to start the troubleshooter for this device."
>> >> >>>>>Troubleshooter says, "Uninstall and then reinstall your device."
>> >> >>>>>To
>> >> >>>>>do this
>> >> >>>>>I must right-click the device in Device Manager and then click
>> >> >>>>>Uninstall ->
>> >> >>>>>Confirm Device Removal -> OK. However, I cannot right-click
>> >> >>>>>anything without
>> >> >>>>>a functioning mouse (someone needs to rethink these instructions
>> >> >>>>>more
>> >> >>>>>clearly).
>> >> >>>>>Can someone please help me to complete the required process to
>> >> >>>>>uninstall and
>> >> >>>>>reinstall my mouse?
>> >> >>>>
>> >> >>>>You can navigate most windows (including Device Manager) using the
>> >> >>>>keyboard. In general, use the Tab key to move from item to item;
>> >> >>>>use
>> >> >>>>the
>> >> >>>>cursor (arrow) keys to move up and down; use the "+" key to expand
>> >> >>>>a
>> >> >>>>category, and use the Enter key to open things--for example, when
>> >> >>>>you're
>> >> >>>>located on your device in Device Manager, hit Enter and the dialog
>> >> >>>>for
>> >> >>>>it will come up.
>> >> >>>>.
>> >> >>>>
>> >> >>>
>> >> >>>Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
>> >> >>>keyboard
>> >> >>>shortcuts overview", and I am getting used to navigating windows
>> >> >>>without a
>> >> >>>mouse, but it is still a slow and arduous proooocess, and there are
>> >> >>>still
>> >> >>>many things that apparently cannot be done.
>> >> >>
>> >> >>Very few, you will need to use "Mouse Keys" to access the
>> >> >>Notification
>> >> >>area Icon.
>> >> >>
>> >> >>.
>> >> >>
>> >> >
>> >> > Thanks Bob; I have learned through the Internet that I can indeed
>> >> > gain
>> >> > access to the notification area by Windows + B. No doubt I could
>> >> > gradually
>> >> > learn to do many other things by keyboard if I spent enough time
>> >> > researching
>> >> > the topic, but this is really a side issue. My primary aim is to get
>> >> > my
>> >> > mouse
>> >> > working again. Thus far I have found that uninstalling the mouse and
>> >> > restarting takes me back to square one. The only thing I can think
>> >> > of
>> >> > doing
>> >> > now is a registry search, since the error message indicates registry
>> >> > corruption. Is this a good idea? If so, then what should I search
>> >> > for
>> >> > and are
>> >> > there any areas that I should leave alone?
>> >>
>> >> The first question that comes to mind is do you have the correct
>> >> driver
>> >> for the mouse? The "keyboard" sidetrack evolved in response to "how do
>> >> I...?" Now that you can in fact navigate via the keyboard, try
>> >> removing
>> >> mouse and installing the correct drivers for it. You may "Scan for
>> >> hardware changes" by pressing the "context menu key" when the computer
>> >> name is selected in Device manager (at the top of the list).
>> >>
>> >> .
>> >>
>> > There are three drivers:
>> > C:\WINDOWS\System32\DRIVERS\i8042prt.sys
>> > C:\WINDOWS\System32\drivers\klmouflt.sys
>> > C:\WINDOWS\System32\DRIVERS\mouclass.sys
>> > I do not know whether these are the correct drivers for the mouse.
>>
>> I'd uninstall the mouse then install msmouse.inf from:
>> C:\windows\inf
>>
>> Also I have mouse.drv in C:\WINDOWS\System32\DRIVERS\.
>>
>> The inf should rewrite your registry keys but you may need to get
>> mouse.drv
>> from your CD if you don't have it. HTH
>>
>>
>> .
>>
> Are you running Windows XP Pro. SP3? I do not have mouse.drv in
> C:\WINDOWS\System32\DRIVERS\

I'm using Home but the mouse drivers are the same.


From: Paul on 28 Apr 2010 22:50
Barry_M wrote:

> Are you running Windows XP Pro. SP3? I do not have mouse.drv in
> C:\WINDOWS\System32\DRIVERS\

On my machine here with WinXP SP3, the USB mouse is installed with:

mouclass.sys
mouhid.sys

and my mouse entry says "HID-compliant mouse". I have a Logitech that supports
both PS/2 and USB protocols, and right now it is installed in a USB jack.
No Logitech software is installed, and the drivers are whatever was provided
by Windows.

Sometimes, input devices can be disabled by removing an UpperFilter
or LowerFilter entry for the device by mistake. That typically happens
when a person is trying to get their CD/DVD drive working, they're
searching in the registry for UpperFilter or LowerFilter entries, and
they erase an input device one by mistake. I'm not sure exactly
how that gets put back.

For example, I can see one here. As far as I know, filters are used
as "shims" in a protocol stack, when software wants to intercept something
between layers of the stack. I have no idea, how you tell whether you're
looking at exactly the right one or not. "Mouclass" is suggestive, but
for all I know, it could be from one of my previous mice.

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

UpperFilters Mouclass

HTH,
Paul
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