Install of Quicken Deluxe 2010 was a complete screw-up
in [Quicken]
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From: TomYoung on 19 Apr 2010 11:41 Hi all: Well, I bit the bullet today and did the "upgrade" to QD2010. First thing I noticed was that QD2010 installed the Windows Sidebar on my desktop, a "feature" I've never felt the need to take advantage of and don't want. Second thing I noticed was that QD2010 didn't recognize the "transaction" password I typed in, even though it's the same password that I use on the file and even though this same password worked yesterday in QD2007. I've uninstalled QD2010 and now I see that some programs that normally load in the Windows Vista notification area are missing. The Intuit programmers have really outdone themselves this time! OK, so now what? Try installing QD2010 again, expecting different results? (Isn't that one of the definitions of insanity?) Tom Young
From: Jerry Boyle on 19 Apr 2010 12:24 "TomYoung" <sombodee(a)gmail.com> wrote in message news:c1a50aaa-5515-4765-84f9-d5ec15e4535f(a)c36g2000yqm.googlegroups.com... > Hi all: > > Well, I bit the bullet today and did the "upgrade" to QD2010. > > First thing I noticed was that QD2010 installed the Windows Sidebar on > my desktop, a "feature" I've never felt the need to take advantage of > and don't want. > > Second thing I noticed was that QD2010 didn't recognize the > "transaction" password I typed in, even though it's the same password > that I use on the file and even though this same password worked > yesterday in QD2007. > > I've uninstalled QD2010 and now I see that some programs that normally > load in the Windows Vista notification area are missing. > > The Intuit programmers have really outdone themselves this time! > > OK, so now what? Try installing QD2010 again, expecting different > results? (Isn't that one of the definitions of insanity?) > > Tom Young Tom, I had exactly the same problems with the sidebar and the transaction password. To get rid of the sidebar: Control Panel -> Programs -> Windows Sidebar Properties and uncheck "Start Sidebar when Windows starts." For the transaction password try capital letters instead of lower case. Jerry
From: John Oliver on 19 Apr 2010 12:42 On Mon, 19 Apr 2010 08:41:42 -0700 (PDT), TomYoung wrote: > Hi all: > > Well, I bit the bullet today and did the "upgrade" to QD2010. > > First thing I noticed was that QD2010 installed the Windows Sidebar on > my desktop, a "feature" I've never felt the need to take advantage of > and don't want. > > Second thing I noticed was that QD2010 didn't recognize the > "transaction" password I typed in, even though it's the same password > that I use on the file and even though this same password worked > yesterday in QD2007. > > I've uninstalled QD2010 and now I see that some programs that normally > load in the Windows Vista notification area are missing. > > The Intuit programmers have really outdone themselves this time! > > OK, so now what? Try installing QD2010 again, expecting different > results? (Isn't that one of the definitions of insanity?) That's kind of what you get with Windows... do the same thing ten times, and get ten different results :-) Sometimes upgrades go wonky, and uninstalling it, manually deleting any folders left over, clearing out temp files and caches, and then installing the new version from scratch works. -- * John Oliver http://www.john-oliver.net/ *
From: infodex on 19 Apr 2010 13:43 That's been my pet peeve today too. A while back, I got a 2010 CD in the mail with a notice that support for my 2007 version was being withdrawn on 4/30. The package described how easy the upgrade would be and promised free tech support for the install. Over the weekend, I tired the upgrade and it immediately failed with a message that it couldn't access the Quicken site. I turned to the brochure to see how to contact my "free tech support" and, surprise of surprises, no contact info. I then went directly to Quicken.com expecting I could order directly from the site and still get the $20 discount offered in the mailing. Another surprise. I go through the entire checkout process and there is no upgrade price, so I cancel the purchase and go to "Contact Us." And, whaddya know, phone contact is unavailable. So, I sent them an email and a day later I get a reply from someone who obviously does not speak English as a first language and he suggested I follow a link in his reply that will take me to a place that will schedule a callback from their tech support. So, I can't have any easy direct contact with my free tech support. The only feature of 2007 that I will lose come 4/30 is one online download of credit card info, which I can easily resort to doing manually when I get my monthly statement. And, to add insult to injury, their discount price on the upgrade is $79. BJs warehouse has it for $65 and Amazon is even cheaper. Intuit can keep 2010 and file it away in whatever deep dark recess they've apparently buried their customer service.
From: Andrew Rossmann on 19 Apr 2010 16:41
In article <c1a50aaa-5515-4765-84f9- d5ec15e4535f(a)c36g2000yqm.googlegroups.com>, sombodee(a)gmail.com says... > Well, I bit the bullet today and did the "upgrade" to QD2010. > > First thing I noticed was that QD2010 installed the Windows Sidebar on > my desktop, a "feature" I've never felt the need to take advantage of > and don't want. > > Second thing I noticed was that QD2010 didn't recognize the > "transaction" password I typed in, even though it's the same password > that I use on the file and even though this same password worked > yesterday in QD2007. > > I've uninstalled QD2010 and now I see that some programs that normally > load in the Windows Vista notification area are missing. > > The Intuit programmers have really outdone themselves this time! > > OK, so now what? Try installing QD2010 again, expecting different > results? (Isn't that one of the definitions of insanity?) A few questions: What version of Windows did you try installing Q2010 in? Was Q2007 originally installed in the same version of Windows? Had you run Quicken since the last reboot before doing the install? I've found that sometimes, it's best to do an upgrade after a fresh reboot, and NOT running the program beforehand. In some cases, try to disable any auto-start stuff related to it, like the Quicken Reminder. -- If there is a no_junk in my address, please REMOVE it before replying! All junk mail senders will be prosecuted to the fullest extent of the law!! http://home.comcast.net/~andyross |