KB979683 & KB978601 Windows won't load
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From: Brett on 19 Apr 2010 19:31 Thanks again for your help. "PA Bear [MS MVP]" wrote: > OK. You can tell that to MS Support when you open your no-charge support > incident. > > Brett wrote: > > Okay I took your suggestion and ran the Fix It program. It said that my > > computer appears to be compatible. > > > > "PA Bear [MS MVP]" wrote: > > > >> KB979683 is the most recent in a long series of Windows Kernel updates. > >> While most Kernel updates are not Critical updates, they're still > >> security-related Important updates (vs Optional updates). > >> > >> The #1 cause of Kernel updates failing to install these days is a Trojan > >> W32/Alureon-variant rootkit infection (which cannot be detected by any > >> anti-virus or anti-spyware application nor by 99.9% of anti-rootkit > >> applications). The very distinct possiblity of such an infection should > >> not be taken lightly, Brett. > >> > >> That being said, what result do you get after running the Fix It in > >> http://support.microsoft.com/kb/980966? (Ignore the title and/or > >> references to KB977165...unless KB977165 failed to install, too.) > >> > >> > >> Brett wrote: > >>> W2K is loading fine now because I haven't tried installing KB978683 > >>> again. > >>> I looked at the whole clean boot deal and it scared the heck out of me > >>> to > >>> even think about trying it. Since KB978683 is listed as important and > >>> not > >>> critical and I'm the only person using this computer I've decided to > >>> just > >>> leave it . Plus I will be getting a new computer in the next several > >>> months. My Liveupdate works fine. I will take a look at your suggested > >>> reading. Thank you for all your help. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>> Is W2K SP4 loading OK now? > >>>> > >>>> Has KB979683 been successfully installed yet? > >>>> > >>>> Can you successfully run (Norton) LiveUpdate manually & repeatedly? > >>>> > >>>> Your injudicious use of (IObit) Advanced Systemcare may have caused > >>>> your > >>>> problems! If you ever think your Registry needs to be cleaned, > >>>> repaired, > >>>> boosted, tuned-up, cured, tweaked, fixed, or optimized (it doesn't), > >>>> read > >>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. > >>>> > >>>> > >>>> Brett wrote: > >>>>> Yes, Norton came preinstalled on the computer when I bought it 8 years > >>>>> ago. > >>>>> When I had the Liveupdate problem a few days ago I signed on to the > >>>>> Norton > >>>>> Live chat and a technician remotely unintalled/reinstalled NAV 2006 > >>>>> for > >>>>> me. > >>>>> Can't really say what tool they actually ran. My Nav expires app. > >>>>> March > >>>>> 2, > >>>>> 2011. > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>>> Repost: Did a Norton or McAfee application come preinstalled on the > >>>>>> computer when you bought it? > >>>>>> > >>>>>> When this "someone" uninstalled/reinstalled NAV 2006, did they > >>>>>> download/run > >>>>>> the Norton Removal Tool *before* they reinstalled NAV? > >>>>>> > >>>>>> When (approx. date) does your NAV subscription expire? > >>>>>> > >>>>>> > >>>>>> Brett wrote: > >>>>>>> Also, a couple days ago I had a problem with my LiveUdate not > >>>>>>> working > >>>>>>> and > >>>>>>> so > >>>>>>> yesterday someone from Norton uninstalled and reinstalled my Norton > >>>>>>> 2006 > >>>>>>> for > >>>>>>> me. > >>>>>>> > >>>>>>>> Also, I use Advanced Systemcare Version 3.5.1 if that's anything? > >>>>>>>> > >>>>>>>>> I have Norton Antivirus 2006 subscripion up to date and Zonealarm > >>>>>>>>> firewall > >>>>>>>>> (free version). I don't believe anything else has ever been > >>>>>>>>> installed. > >>>>>>>>> > >>>>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>>>>> What anti-virus application or security suite is installed and is > >>>>>>>>>> your > >>>>>>>>>> subscription current? What anti-spyware applications (other than > >>>>>>>>>> Defender)? What third-party firewall (if any)? > >>>>>>>>>> > >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed > >>>>>>>>>> on > >>>>>>>>>> the > >>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when > >>>>>>>>>> you > >>>>>>>>>> bought it)? > >>>>>>>>>> -- > >>>>>>>>>> ~Robear Dyer (PA Bear) > >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> Brett wrote: > >>>>>>>>>>> Excellent. Thank you so much. I did the first part and > >>>>>>>>>>> everything > >>>>>>>>>>> still > >>>>>>>>>>> works. Interestingly, or maybe not, when I downlaoaded KB978601 > >>>>>>>>>>> alone > >>>>>>>>>>> it also downloaded KB979309. I now just need to go read up on > >>>>>>>>>>> the > >>>>>>>>>>> clean boot deal for KB979683 > >>>>>>>>>>> > >>>>>>>>>>> "MowGreen" wrote: > >>>>>>>>>>>> For KB978601, is * KB979309 * listed as installed in Add/Remove > >>>>>>>>>>>> Programs ? > >>>>>>>>>>>> If yes, then uninstall it, and restart the system. > >>>>>>>>>>>> Install KB978601 first, restart if requested to, then install > >>>>>>>>>>>> KB979309. > >>>>>>>>>>>> > >>>>>>>>>>>> For KB979863, suggest you first try to configure the system to > >>>>>>>>>>>> Clean > >>>>>>>>>>>> boot: > >>>>>>>>>>>> > >>>>>>>>>>>> How to perform clean-boot troubleshooting for Windows 2000 > >>>>>>>>>>>> http://support.microsoft.com/kb/281770 > >>>>>>>>>>>> > >>>>>>>>>>>> Once the system is in the clean boot state, then try to install > >>>>>>>>>>>> KB979863. If no joy, you can try the steps laid out here: > >>>>>>>>>>>> > >>>>>>>>>>>> You cannot install some updates or programs > >>>>>>>>>>>> http://support.microsoft.com/kb/822798 > >>>>>>>>>>>> > >>>>>>>>>>>> OR, you can get *** no-charge ***support for getting BOTH > >>>>>>>>>>>> Security > >>>>>>>>>>>> updates installed from Microsoft: > >>>>>>>>>>>> > >>>>>>>>>>>> " How to obtain help and support for this security update > >>>>>>>>>>>> > >>>>>>>>>>>> For home users, no-charge support is available by calling > >>>>>>>>>>>> 1-866-PCSAFETY in the United States and Canada or by contacting > >>>>>>>>>>>> your > >>>>>>>>>>>> local Microsoft subsidiary. For more information about how to > >>>>>>>>>>>> contact > >>>>>>>>>>>> your local Microsoft subsidiary for support issues with > >>>>>>>>>>>> security > >>>>>>>>>>>> updates, visit the Microsoft International Support Web site: > >>>>>>>>>>>> http://support.microsoft.com/common/international.aspx?rdpath=4 > >>>>>>>>>>>> > >>>>>>>>>>>> North American customers can also obtain instant access to > >>>>>>>>>>>> unlimited > >>>>>>>>>>>> no-charge e-mail support or to unlimited individual chat > >>>>>>>>>>>> support > >>>>>>>>>>>> by > >>>>>>>>>>>> visiting the following Microsoft Web site: > >>>>>>>>>>>> http://support.microsoft.com/oas/default.aspx?&prid=7552 > >>>>>>>>>>>> > >>>>>>>>>>>> For enterprise customers, support for security updates is > >>>>>>>>>>>> available > >>>>>>>>>>>> through your usual support contacts. " > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> Brett wrote: > >>>>>>>>>>>>> After I download these two updates and do the restart Windows > >>>>>>>>>>>>> won't > >>>>>>>>>>>>> load but just does the off and on loop. I then uninstall them > >>>>>>>>>>>>> from > >>>>>>>>>>>>> Safe Mode and everything works fine. I'm running windows 2000 > >>>>>>>>>>>>> (I > >>>>>>>>>>>>> know, I know, time to upgrade but..) > >>>> > >>>> . > >> > >> . > > . > |