Lost System Information
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From: Daave on 11 Jun 2010 09:35 Roger wrote: > on event viewer showing error since end of > May saying it could be disc space , I have loads or Memory. Disk space and memory are two entirely different things. See: http://www.sharpened.net/helpcenter/answer.php?63
From: Roger on 11 Jun 2010 09:55 "Daave" <daave(a)example.com> wrote in message news:uXUR%23rWCLHA.1888(a)TK2MSFTNGP05.phx.gbl... > Roger wrote: >> on event viewer showing error since end of >> May saying it could be disc space , I have loads or Memory. > > Disk space and memory are two entirely different things. See: > > http://www.sharpened.net/helpcenter/answer.php?63 > Thanks for that, I was surprised when it was on an error on system log what to check.
From: Roger on 11 Jun 2010 09:59 "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... > > "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message > news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >> Roger wrote: >>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>> Roger wrote: >>>>> Hi, >>>>> I have xp pro sp2 and for reasons unknown I cannot use system info >>>>> link. When I access it I have box open with words Cant Collect >>>>> information, and more stating Cannot access Windows Management >>>>> instrumentation software, Windows Management files may be moved or >>>>> missing ! I have run Disc Check fully and defrag without any change. >>>>> My PC appears to operate as normal, but can you assist with problem >>>>> please. >>>> Start here: >>>> >>>> http://support.microsoft.com/kb/323209 >>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>> >>>> John >>> >>> The above was of no use, on event viewer showing error since end of May >>> saying it could be disc space , I have loads or Memory. >>> Also repository files may be corrupted and should be deleted and re-boot >>> ! >> >> So the >> >> * Event Log >> * Windows Management Instrumentation >> * Remote Procedure Call (RPC) >> >> services are set to Automatic start and all of them are running? >> >> Where do you get the message telling you to delete the repository files? >> >> To delete the WMI repository: >> >> 1- Stop the Windows Management Instrumentation service. >> 2- Delete the \WINDOWS\system32\wbem directory. >> 3- Restart the WMI service. >> >> John > > All above running on Auto, when clicking on one of the error's in event > log it gave that advice about repository files. > > I am about to go through procedure now to delete, will report back on > progress. > Roger > ---------------------------------------------------- ------------------------------------ Well I have tried a couple of ways advised on the below site and I still get error message when trying to obtain system info, because of problem with WMI http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ Roger PS Its doing my old head in now >
From: John John - MVP on 11 Jun 2010 10:38 Roger wrote: > "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message > news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>> Roger wrote: >>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>> Roger wrote: >>>>>> Hi, >>>>>> I have xp pro sp2 and for reasons unknown I cannot use system info >>>>>> link. When I access it I have box open with words Cant Collect >>>>>> information, and more stating Cannot access Windows Management >>>>>> instrumentation software, Windows Management files may be moved or >>>>>> missing ! I have run Disc Check fully and defrag without any change. >>>>>> My PC appears to operate as normal, but can you assist with problem >>>>>> please. >>>>> Start here: >>>>> >>>>> http://support.microsoft.com/kb/323209 >>>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>>> >>>>> John >>>> The above was of no use, on event viewer showing error since end of May >>>> saying it could be disc space , I have loads or Memory. >>>> Also repository files may be corrupted and should be deleted and re-boot >>>> ! >>> So the >>> >>> * Event Log >>> * Windows Management Instrumentation >>> * Remote Procedure Call (RPC) >>> >>> services are set to Automatic start and all of them are running? >>> >>> Where do you get the message telling you to delete the repository files? >>> >>> To delete the WMI repository: >>> >>> 1- Stop the Windows Management Instrumentation service. >>> 2- Delete the \WINDOWS\system32\wbem directory. >>> 3- Restart the WMI service. >>> >>> John >> All above running on Auto, when clicking on one of the error's in event >> log it gave that advice about repository files. >> >> I am about to go through procedure now to delete, will report back on >> progress. >> Roger >> ---------------------------------------------------- ------------------------------------ > Well I have tried a couple of ways advised on the below site and I still > get error message when trying to obtain system info, because of problem with > WMI > http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ > > Roger PS Its doing my old head in now This can be a *very* difficult problem to resolve! Try the methods for Windows XP here: http://windowsxp.mvps.org/repairwmi.htm If the suggestions and methods shown there fail to repair things then the only other fix that I know of is an in-place upgrade (repair install) of the operating system. http://www.michaelstevenstech.com/xp_in_place_upgrade.htm http://support.microsoft.com/kb/978788 How to perform an in-place upgrade (reinstallation) of Windows XP John
From: Roger on 11 Jun 2010 11:33 "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message news:u8r0uOXCLHA.2012(a)TK2MSFTNGP02.phx.gbl... > Roger wrote: >> "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message >> news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>>> Roger wrote: >>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>>> Roger wrote: >>>>>>> Hi, >>>>>>> I have xp pro sp2 and for reasons unknown I cannot use system info >>>>>>> link. When I access it I have box open with words Cant Collect >>>>>>> information, and more stating Cannot access Windows Management >>>>>>> instrumentation software, Windows Management files may be moved or >>>>>>> missing ! I have run Disc Check fully and defrag without any >>>>>>> change. My PC appears to operate as normal, but can you assist with >>>>>>> problem please. >>>>>> Start here: >>>>>> >>>>>> http://support.microsoft.com/kb/323209 >>>>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>>>> >>>>>> John >>>>> The above was of no use, on event viewer showing error since end of >>>>> May saying it could be disc space , I have loads or Memory. >>>>> Also repository files may be corrupted and should be deleted and >>>>> re-boot ! >>>> So the >>>> >>>> * Event Log >>>> * Windows Management Instrumentation >>>> * Remote Procedure Call (RPC) >>>> >>>> services are set to Automatic start and all of them are running? >>>> >>>> Where do you get the message telling you to delete the repository >>>> files? >>>> >>>> To delete the WMI repository: >>>> >>>> 1- Stop the Windows Management Instrumentation service. >>>> 2- Delete the \WINDOWS\system32\wbem directory. >>>> 3- Restart the WMI service. >>>> >>>> John >>> All above running on Auto, when clicking on one of the error's in event >>> log it gave that advice about repository files. >>> >>> I am about to go through procedure now to delete, will report back on >>> progress. >>> Roger >>> ---------------------------------------------------- ------------------------------------ >> Well I have tried a couple of ways advised on the below site and I still >> get error message when trying to obtain system info, because of problem >> with WMI >> http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ >> >> Roger PS Its doing my old head in now > > This can be a *very* difficult problem to resolve! Try the methods for > Windows XP here: > > http://windowsxp.mvps.org/repairwmi.htm > > If the suggestions and methods shown there fail to repair things then the > only other fix that I know of is an in-place upgrade (repair install) of > the operating system. > > http://www.michaelstevenstech.com/xp_in_place_upgrade.htm > > http://support.microsoft.com/kb/978788 > How to perform an in-place upgrade (reinstallation) of Windows XP > > John thank you for links, on the one > http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i need > to do and where would I access the setup log file where results are > stored, would this be of any use ? Also would it help if I tried > spc/scannow action ! Roger
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