Microsoft Document Scanning has encountered a problem.......
in [Microsoft Office]
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From: Chris. on 24 Oct 2007 03:39 Please help. Microsoft Document Scanning has encountered a problem and needs to close. We are sorry for the inconvenience. Error Details - Scansrv failure Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2 AppStamp:4616c200 ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200 fDebug: 0 Offset: 00008b66 Can anyone help please? Thanks, Chris.
From: Mary Sauer on 24 Oct 2007 04:24 Have you installed the Office Service Pack? The download link is in the article. Description of Office 2003 Service Pack 3 http://support.microsoft.com/kb/923618/en-us Is your scanner driver current? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Chris." <Chris(a)discussions.microsoft.com> wrote in message news:0338B3D0-744A-4F86-B66C-B084C29E233F(a)microsoft.com... > Please help. > Microsoft Document Scanning has encountered a problem and needs to close. > We are sorry for the inconvenience. > Error Details - Scansrv failure > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2 > AppStamp:4616c200 > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200 > fDebug: 0 Offset: 00008b66 > Can anyone help please? > Thanks, > Chris. >
From: Chris. on 24 Oct 2007 07:31 Mary, Thanks for the response. I have SP3 installed and as far as I know the latest scanner drivers. My IT guys have checked all this for me and ensured me the software is all ok. I have also tried to "detect and repair office" through add and remove programs to see if it solved the problem but to no avail. Chris. "Mary Sauer" wrote: > Have you installed the Office Service Pack? The download link is in the article. > Description of Office 2003 Service Pack 3 > http://support.microsoft.com/kb/923618/en-us > > Is your scanner driver current? > > -- > Mary Sauer MSFT MVP > http://office.microsoft.com/ > http://msauer.mvps.org/ > news://msnews.microsoft.com > > "Chris." <Chris(a)discussions.microsoft.com> wrote in message > news:0338B3D0-744A-4F86-B66C-B084C29E233F(a)microsoft.com... > > Please help. > > Microsoft Document Scanning has encountered a problem and needs to close. > > We are sorry for the inconvenience. > > Error Details - Scansrv failure > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2 > > AppStamp:4616c200 > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200 > > fDebug: 0 Offset: 00008b66 > > Can anyone help please? > > Thanks, > > Chris. > > > > >
From: Mary Sauer on 24 Oct 2007 09:29 I really don't know why you are getting this error. I found the following on a forum. Shorten the name of your scanner in the control panel to under 26 characters, for instance if it says Hewlett-Packard Office Jet K80 Scanner, change it to HP OfficeJet K80 Scanner. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Chris." <Chris(a)discussions.microsoft.com> wrote in message news:E041B152-5EE1-4B5E-9BA9-87FF62EDE5E2(a)microsoft.com... > Mary, > > Thanks for the response. > > I have SP3 installed and as far as I know the latest scanner drivers. My IT > guys have checked all this for me and ensured me the software is all ok. > I have also tried to "detect and repair office" through add and remove > programs to see if it solved the problem but to no avail. > > Chris. > > > "Mary Sauer" wrote: > >> Have you installed the Office Service Pack? The download link is in the >> article. >> Description of Office 2003 Service Pack 3 >> http://support.microsoft.com/kb/923618/en-us >> >> Is your scanner driver current? >> >> -- >> Mary Sauer MSFT MVP >> http://office.microsoft.com/ >> http://msauer.mvps.org/ >> news://msnews.microsoft.com >> >> "Chris." <Chris(a)discussions.microsoft.com> wrote in message >> news:0338B3D0-744A-4F86-B66C-B084C29E233F(a)microsoft.com... >> > Please help. >> > Microsoft Document Scanning has encountered a problem and needs to close. >> > We are sorry for the inconvenience. >> > Error Details - Scansrv failure >> > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2 >> > AppStamp:4616c200 >> > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200 >> > fDebug: 0 Offset: 00008b66 >> > Can anyone help please? >> > Thanks, >> > Chris. >> > >> >> >>
From: Chris. on 24 Oct 2007 09:37 I have found a work around. I got onto another laptop in the office that had the scanner working and copied the folder and all it's contents named "11.0" from the directory \Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread below. Put it in the right place and my scanner works fine. Probably won't help everyone, but if you have access to another computer to copy the files from it seems something on my laptop was missing/corrupt. Replace that folder and contents and all works fine now, with SP3 installed. Thanks, Chris. "Chris." wrote: > Mary, > > Thanks for the response. > > I have SP3 installed and as far as I know the latest scanner drivers. My IT > guys have checked all this for me and ensured me the software is all ok. > I have also tried to "detect and repair office" through add and remove > programs to see if it solved the problem but to no avail. > > Chris. > > > "Mary Sauer" wrote: > > > Have you installed the Office Service Pack? The download link is in the article. > > Description of Office 2003 Service Pack 3 > > http://support.microsoft.com/kb/923618/en-us > > > > Is your scanner driver current? > > > > -- > > Mary Sauer MSFT MVP > > http://office.microsoft.com/ > > http://msauer.mvps.org/ > > news://msnews.microsoft.com > > > > "Chris." <Chris(a)discussions.microsoft.com> wrote in message > > news:0338B3D0-744A-4F86-B66C-B084C29E233F(a)microsoft.com... > > > Please help. > > > Microsoft Document Scanning has encountered a problem and needs to close. > > > We are sorry for the inconvenience. > > > Error Details - Scansrv failure > > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2 > > > AppStamp:4616c200 > > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200 > > > fDebug: 0 Offset: 00008b66 > > > Can anyone help please? > > > Thanks, > > > Chris. > > > > > > > > >
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