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From: nobody on 28 Feb 2010 18:11
On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:

>On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
><sombodee(a)gmail.com> wrote:
>
>>Finally got Quicken Customer Care to make the 3 entries in their
>>"known good" installation of QD2007 and they confirm they are "able to
>>replicate this issue at our end and have forwarded this issue to our
>>product development department for further research."
>
>Wow! Even given the collapsing standards everywhere, when did
>fixing bugs become "research" -- all those years of Ph.D. and
>postdocing for this? ;-)
>
>jg


"forwarded this issue to our product development department for
further research:"

Translation: We sent it to India
From: jgrimmond on 28 Feb 2010 23:40
On Sun, 28 Feb 2010 15:11:03 -0800, nobody(a)nowhere.com wrote:

>On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:
>
>>On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
>><sombodee(a)gmail.com> wrote:
>>
>>>Finally got Quicken Customer Care to make the 3 entries in their
>>>"known good" installation of QD2007 and they confirm they are "able to
>>>replicate this issue at our end and have forwarded this issue to our
>>>product development department for further research."
>>
>>Wow! Even given the collapsing standards everywhere, when did
>>fixing bugs become "research" -- all those years of Ph.D. and
>>postdocing for this? ;-)
>>
>>jg
>
>
>"forwarded this issue to our product development department for
>further research:"
>
>Translation: We sent it to India

At least, they do real work there ... though this would still not be
'research'.

sj

From: JimH on 1 Mar 2010 13:27
jgrimmond(a)yahoo.com wrote:
> On Sun, 28 Feb 2010 15:11:03 -0800, nobody(a)nowhere.com wrote:
>
>> On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:
>>
>>> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
>>> <sombodee(a)gmail.com> wrote:
>>>
>>>> Finally got Quicken Customer Care to make the 3 entries in their
>>>> "known good" installation of QD2007 and they confirm they are "able to
>>>> replicate this issue at our end and have forwarded this issue to our
>>>> product development department for further research."
>>> Wow! Even given the collapsing standards everywhere, when did
>>> fixing bugs become "research" -- all those years of Ph.D. and
>>> postdocing for this? ;-)
>>>
>>> jg
>>
>> "forwarded this issue to our product development department for
>> further research:"
>>
>> Translation: We sent it to India
>
> At least, they do real work there ... though this would still not be
> 'research'.
>
> sj
>
According to one definition of research...: "investigation or
experimentation aimed at the discovery and interpretation of facts"

I would assume they are going to investigate the problem, and experiment
in order to reproduce it.
From: Notan on 1 Mar 2010 13:36
On 3/1/2010 11:27 AM, JimH wrote:
> jgrimmond(a)yahoo.com wrote:
>> On Sun, 28 Feb 2010 15:11:03 -0800, nobody(a)nowhere.com wrote:
>>
>>> On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:
>>>
>>>> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
>>>> <sombodee(a)gmail.com> wrote:
>>>>
>>>>> Finally got Quicken Customer Care to make the 3 entries in their
>>>>> "known good" installation of QD2007 and they confirm they are "able to
>>>>> replicate this issue at our end and have forwarded this issue to our
>>>>> product development department for further research."
>>>> Wow! Even given the collapsing standards everywhere, when did
>>>> fixing bugs become "research" -- all those years of Ph.D. and
>>>> postdocing for this? ;-)
>>>>
>>>> jg
>>>
>>> "forwarded this issue to our product development department for
>>> further research:"
>>>
>>> Translation: We sent it to India
>>
>> At least, they do real work there ... though this would still not be
>> 'research'.
>>
>> sj
>>
> According to one definition of research...: "investigation or
> experimentation aimed at the discovery and interpretation of facts"
>
> I would assume they are going to investigate the problem, and experiment
> in order to reproduce it.

How refreshing.

A young poster, not yet jaded by the reality if Intuit's total
(lack of) support.
From: JimH on 1 Mar 2010 14:55
Notan wrote:
> On 3/1/2010 11:27 AM, JimH wrote:
>> jgrimmond(a)yahoo.com wrote:
>>> On Sun, 28 Feb 2010 15:11:03 -0800, nobody(a)nowhere.com wrote:
>>>
>>>> On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:
>>>>
>>>>> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
>>>>> <sombodee(a)gmail.com> wrote:
>>>>>
>>>>>> Finally got Quicken Customer Care to make the 3 entries in their
>>>>>> "known good" installation of QD2007 and they confirm they are
>>>>>> "able to
>>>>>> replicate this issue at our end and have forwarded this issue to our
>>>>>> product development department for further research."
>>>>> Wow! Even given the collapsing standards everywhere, when did
>>>>> fixing bugs become "research" -- all those years of Ph.D. and
>>>>> postdocing for this? ;-)
>>>>>
>>>>> jg
>>>>
>>>> "forwarded this issue to our product development department for
>>>> further research:"
>>>>
>>>> Translation: We sent it to India
>>>
>>> At least, they do real work there ... though this would still not be
>>> 'research'.
>>>
>>> sj
>>>
>> According to one definition of research...: "investigation or
>> experimentation aimed at the discovery and interpretation of facts"
>>
>> I would assume they are going to investigate the problem, and experiment
>> in order to reproduce it.
>
> How refreshing.
>
> A young poster, not yet jaded by the reality if Intuit's total
> (lack of) support.

Well, I'm not young, nor new to Usenet.

As a long time software engineer (now retired), I can honestly say that
I've seen a lot worse than Intuit's support. (Admittedly, I've seen a
lot better also.) They make a good product at a very reasonable price.
They have to keep costs down in order to remain in business and make
some profit. Like others, I am not willing to pay more than I have been
paying, so I don't expect too much for my $50 every few years.

I try not to get jaded by little things. There are enough bad, big
things in life that come to us all eventually.


Regards
Jim
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