Prev: QUICKEN 2008 Printer(s) Issue (JOHN POLLARD, please read)
Next: quicken 2009
From: Notan on 1 Mar 2010 15:13
On 3/1/2010 12:55 PM, JimH wrote:
> Notan wrote:
>> On 3/1/2010 11:27 AM, JimH wrote:
>>> jgrimmond(a)yahoo.com wrote:
>>>> On Sun, 28 Feb 2010 15:11:03 -0800, nobody(a)nowhere.com wrote:
>>>>
>>>>> On Sun, 28 Feb 2010 13:33:10 -0500, jgrimmond(a)yahoo.com wrote:
>>>>>
>>>>>> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
>>>>>> <sombodee(a)gmail.com> wrote:
>>>>>>
>>>>>>> Finally got Quicken Customer Care to make the 3 entries in their
>>>>>>> "known good" installation of QD2007 and they confirm they are
>>>>>>> "able to
>>>>>>> replicate this issue at our end and have forwarded this issue to our
>>>>>>> product development department for further research."
>>>>>> Wow! Even given the collapsing standards everywhere, when did
>>>>>> fixing bugs become "research" -- all those years of Ph.D. and
>>>>>> postdocing for this? ;-)
>>>>>>
>>>>>> jg
>>>>>
>>>>> "forwarded this issue to our product development department for
>>>>> further research:"
>>>>>
>>>>> Translation: We sent it to India
>>>>
>>>> At least, they do real work there ... though this would still not be
>>>> 'research'.
>>>>
>>>> sj
>>>>
>>> According to one definition of research...: "investigation or
>>> experimentation aimed at the discovery and interpretation of facts"
>>>
>>> I would assume they are going to investigate the problem, and experiment
>>> in order to reproduce it.
>>
>> How refreshing.
>>
>> A young poster, not yet jaded by the reality if Intuit's total
>> (lack of) support.
>
> Well, I'm not young, nor new to Usenet.
>
> As a long time software engineer (now retired), I can honestly say that
> I've seen a lot worse than Intuit's support. (Admittedly, I've seen a
> lot better also.) They make a good product at a very reasonable price.
> They have to keep costs down in order to remain in business and make
> some profit. Like others, I am not willing to pay more than I have been
> paying, so I don't expect too much for my $50 every few years.
>
> I try not to get jaded by little things. There are enough bad, big
> things in life that come to us all eventually.

OK, how about young at heart? <g>

The whole sunsetting thing still leaves a bad taste in my mouth.

Why Intuit can't basically leave their product alone (i.e. no more
"improvements"), fix the bugs and offer connections services as a
subscription-based model is absolutely beyond me.
From: Stubby on 2 Mar 2010 08:37
On Mar 1, 3:13 pm, Notan <notan(a)ddressthatcanbespammed> wrote:
> On 3/1/2010 12:55 PM, JimH wrote:
>
>
>
>
>
> > Notan wrote:
> >> On 3/1/2010 11:27 AM, JimH wrote:
> >>> jgrimm...(a)yahoo.com wrote:
> >>>> On Sun, 28 Feb 2010 15:11:03 -0800, nob...(a)nowhere.com wrote:
>
> >>>>> On Sun, 28 Feb 2010 13:33:10 -0500, jgrimm...(a)yahoo.com wrote:
>
> >>>>>> On Mon, 22 Feb 2010 06:36:51 -0800 (PST), TomYoung
> >>>>>> <sombo...(a)gmail.com> wrote:
>
> >>>>>>> Finally got Quicken Customer Care to make the 3 entries in their
> >>>>>>> "known good" installation of QD2007 and they confirm they are
> >>>>>>> "able to
> >>>>>>> replicate this issue at our end and have forwarded this issue to our
> >>>>>>> product development department for further research."
> >>>>>> Wow! Even given the collapsing standards everywhere, when did
> >>>>>> fixing bugs become "research" -- all those years of Ph.D. and
> >>>>>> postdocing for this? ;-)
>
> >>>>>> jg
>
> >>>>> "forwarded this issue to our product development department for
> >>>>> further research:"
>
> >>>>> Translation: We sent it to India
>
> >>>> At least, they do real work there ... though this would still not be
> >>>> 'research'.
>
> >>>> sj
>
> >>> According to one definition of research...: "investigation or
> >>> experimentation aimed at the discovery and interpretation of facts"
>
> >>> I would assume they are going to investigate the problem, and experiment
> >>> in order to reproduce it.
>
> >> How refreshing.
>
> >> A young poster, not yet jaded by the reality if Intuit's total
> >> (lack of) support.
>
> > Well, I'm not young, nor new to Usenet.
>
> > As a long time software engineer (now retired), I can honestly say that
> > I've seen a lot worse than Intuit's support. (Admittedly, I've seen a
> > lot better also.) They make a good product at a very reasonable price.
> > They have to keep costs down in order to remain in business and make
> > some profit. Like others, I am not willing to pay more than I have been
> > paying, so I don't expect too much for my $50 every few years.
>
> > I try not to get jaded by little things. There are enough bad, big
> > things in life that come to us all eventually.
>
> OK, how about young at heart? <g>
>
> The whole sunsetting thing still leaves a bad taste in my mouth.
>
> Why Intuit can't basically leave their product alone (i.e. no more
> "improvements"), fix the bugs and offer connections services as a
> subscription-based model is absolutely beyond me.- Hide quoted text -
>
> - Show quoted text -

Cause they are selling more than Quicken or TurboTax. They are
selling the whole company and must maintain a certain public image.
First  |  Prev  | 
Pages: 1 2 3
Prev: QUICKEN 2008 Printer(s) Issue (JOHN POLLARD, please read)
Next: quicken 2009