Outlook 2003 crashes at start up
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From: GD on 22 Mar 2010 20:43 There are no add-ins installed. Outlook behaviour is the same in safe mode, maybe takes a little longer to crash.... like about 90 seconds, "VanguardLH" wrote: > GD wrote: > > > Outlook 2003 v. 11.5608.5606 SP3 continuously crashes at start up. I've spent > > numerous hours searching various forums and have tried all the fixes I can > > find....but nothing works. > > > > I've deleted & created new profiles, uninstalled Outlook, re installed, > > deleted .pst files, renamed or deleted extend.dat, outcmd.dat etc. I've used > > Revo uninstaller to clean out the leftover registry data after uninstalling > > Outlook the reinstalled again, I've run Hijack This but there's nothing that > > stands out. I've run malware scans, anti virus scans. Outlook still crashes > > at start up. > > > > Can someone help me with this please? > > > > OS is Vista Home Premium 32 bit SP2 > > 2.5 Gig Ram > > AMD Athlon 64 > > When Outlook loads, all enabled add-ins that you installed into Outlook also > get loaded. If an add-on hangs or crashes, so does Outlook. When Outlook > exits, it must first unload all those add-ons. If they hang or crash on > exit, so does Outlook. So test by loading Outlook in its safe mode which > does not load any enabled add-ins that you installed to Outlook: > > outlook.exe /safe > > If Outlook works in safe mode, disable all add-ins in Outlook and load > Outlook in its normal mode and retest. If that works, enable one add-on at > a time, restart Outlook in its normal mode, and retest. When the crash > reappears, the just prior re-enabled add-on is at fault. > . >
From: VanguardLH on 22 Mar 2010 21:33 GD wrote: > There are no add-ins installed. Not likely. In fact, the default install of Outlook has the following add-ins installed: Exchange Extensions property pages Fax Server Extension Are those the only 2 add-ins (or COM plugins) that are listed? > Outlook behaviour is the same in safe mode, > maybe takes a little longer to crash.... like about 90 seconds, Use the Help -> Detect and Repair menu and retest. You did not mention if Outlook 2003 was installed as a standalone version (and Office, if present, is some other version) or if installed as part of the Office 2003 suite. Reboot Windows into its Safe Mode (with networking), load Outlook, and retest. If that works, use msconfig to use the "Selective startup" where all items are enabled except for Startup Items and reboot into normal mode for Windows. That will load Windows will all the services but most (not all) of the startup items not loaded. Then retest in normal Windows mode but without all those background programs running.
From: GD on 22 Mar 2010 22:56 Sorry, Exchange Extensions property pages was there, nothing else. Using Detect and Repair from the Help menu does nothing, Outlook will crash during the detect & repair routine. Outlook will crash in safe mode. Outlook is installed with Word, Excel, Power Point and Publisher as part of the Office 2003 suite. None of the other apps have a problem operating. "VanguardLH" wrote: > GD wrote: > > > There are no add-ins installed. > > Not likely. In fact, the default install of Outlook has the following > add-ins installed: > > Exchange Extensions property pages > Fax Server Extension > > Are those the only 2 add-ins (or COM plugins) that are listed? > > > Outlook behaviour is the same in safe mode, > > maybe takes a little longer to crash.... like about 90 seconds, > > Use the Help -> Detect and Repair menu and retest. > > You did not mention if Outlook 2003 was installed as a standalone version > (and Office, if present, is some other version) or if installed as part of > the Office 2003 suite. > > Reboot Windows into its Safe Mode (with networking), load Outlook, and > retest. If that works, use msconfig to use the "Selective startup" where > all items are enabled except for Startup Items and reboot into normal mode > for Windows. That will load Windows will all the services but most (not > all) of the startup items not loaded. Then retest in normal Windows mode > but without all those background programs running. > . >
From: Orland, Kathleen on 24 Mar 2010 08:23
Have you tried opening Outlook with the /resetnavpane switch? "GD" <GD(a)discussions.microsoft.com> wrote in message news:BD843EE0-A655-4202-A64F-66887A32DDBC(a)microsoft.com... > Sorry, Exchange Extensions property pages was there, nothing else. Using > Detect and Repair from the Help menu does nothing, Outlook will crash during > the detect & repair routine. Outlook will crash in safe mode. > > Outlook is installed with Word, Excel, Power Point and Publisher as part of > the Office 2003 suite. None of the other apps have a problem operating. > > "VanguardLH" wrote: > > > GD wrote: > > > > > There are no add-ins installed. > > > > Not likely. In fact, the default install of Outlook has the following > > add-ins installed: > > > > Exchange Extensions property pages > > Fax Server Extension > > > > Are those the only 2 add-ins (or COM plugins) that are listed? > > > > > Outlook behaviour is the same in safe mode, > > > maybe takes a little longer to crash.... like about 90 seconds, > > > > Use the Help -> Detect and Repair menu and retest. > > > > You did not mention if Outlook 2003 was installed as a standalone version > > (and Office, if present, is some other version) or if installed as part of > > the Office 2003 suite. > > > > Reboot Windows into its Safe Mode (with networking), load Outlook, and > > retest. If that works, use msconfig to use the "Selective startup" where > > all items are enabled except for Startup Items and reboot into normal mode > > for Windows. That will load Windows will all the services but most (not > > all) of the startup items not loaded. Then retest in normal Windows mode > > but without all those background programs running. > > . > > |