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From: mmurrell on 10 Nov 2009 15:00
I am helping a friend. We both have Quicken 2010 R2, using Windows XP
Home. I have the action bar, the tool bar,the account bar docked on
the left and tabs all showing.

He has none of these....but perhaps the action bar. He is another
city and I am talking with him over the phone. It is hard to tell
EXACTLY what is on his screen. I told him to go to VIEW and be sure
there were checks in "Show tabs and action bar" and "Show Tool Bar"
and that there checks in his account bar menu next to "Dock" and "On
The Left". He has done all of this.....but to no avail.

When I click on VIEW I have a different drop down menu than he does.
He has something like Classic View/Stand View/ etc etc. These are not
even choices to me.

He was in classic view because it "ungreyed" more of the item on the
row where "file/edit/view/tools/etc/etc" is. I have had him choose
the classic view and the standard view and then made sure he had the
checks in the view menu as described above.

He still can not see his account bar, his tool bar, his tabs, and
perhaps his action bar.

Any help would be appreciated
From: mmurrell on 10 Nov 2009 15:01
We are both using Quicken 2010 Home and Business R2
From: Bob Wang on 10 Nov 2009 15:05
Have you compared your Edit-Preferences-Quicken Preferences-Startup &
Navigation settings?

From: Don in San Antonio on 10 Nov 2009 21:06
On Nov 10, 2:00 pm, mmurrell <mmurr...(a)cableone.net> wrote:
> I am helping a friend.  We both have Quicken 2010 R2, using Windows XP
> Home.  I have the action bar, the tool bar,the account bar docked on
> the left and tabs all showing.
>
> He has none of these....but perhaps the action bar.  He is another
> city and I am talking with him over the phone.  It is hard to tell
> EXACTLY what is on his screen.  I told him to go to VIEW and be sure
> there were checks in "Show tabs and action bar" and "Show Tool Bar"
> and that there checks in his account bar menu next to "Dock" and "On
> The Left".  He has done all of this.....but to no avail.
>
> When I click on VIEW I have a different drop down menu than he does.
> He has something like Classic View/Stand View/ etc etc.  These are not
> even choices to me.
>
> He was in classic view because it "ungreyed" more of the item on the
> row where "file/edit/view/tools/etc/etc" is.  I have had him choose
> the classic view and the standard view and then made sure he had the
> checks in the view menu as described above.
>
> He still can not see his account bar, his tool bar, his tabs, and
> perhaps his action bar.
>
> Any help would be appreciated

Check that you both have the same display monitor format. That is
16x9 or 4x3. I read somewhere that it makes a differnce in whether
the side bars are available. Also check that you both have the same
or approximately the same screen resolution. The higher the better.
From: mmurrell on 11 Nov 2009 16:41
On Nov 10, 8:06 pm, Don in San Antonio <d...(a)satx.rr.com> wrote:
>
> Check that you both have the same display monitor format.  That is
> 16x9 or 4x3.  I read somewhere that it makes a differnce in whether
> the side bars are available.  Also check that you both have the same
> or approximately the same screen resolution.  The higher the better.- Hide quoted text -
>
> - Show quoted text -

Thank you for your suggestions. I have make sure our start up screen
is the same and the navigation checks are the same. I still can see
the account bar, the tool bar, and tabs. He can not.

Our resoultion is similar.....mine as high as it will go....his a
little less.

However, could you please elaborate on the "Display Monitor Format"
that you mention above? What does the 16x9 or 4x3 mean? Where can I
read more about this. I really think you may be on to something
here. I cannot for the life of me....believe all our settings are so
similar, but he can not see any of the bars or tabs. Any further help
will be appreicaited. Thank You
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