Tuesday 3rd April update won't work
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From: XPclump on 5 Apr 2007 08:08 This message board has been unavailable for a few hours, so I Googled elsewhere. I found another helpful reply to a sort of similar problem and tried it. It seems to have worked. I can now connect to Windows Update. It downloaded a new Defender file and says there's nothing else to come. Assuming that's correct I'll wait until the the next Tuesday-Update and see if we're still working ;-) For your info, this is the advice I followed; "1. Rename the Update temporary folders. =================================== 1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window. Net stop WuAuServ 2. Click Start, Run, type: %windir% and press Enter. 3. In the opened folder, rename the folder SoftwareDistribution to Sdold. 4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window. Net start WuAuServ 2. Remove the corrupted Active X control ===================================== 1. Open Interent Options 2. On the General Tab choose Settings under Temporary Internet Files 3. Then click on View Objects. 4. Right Click WuWebControl Class and choose remove 5. Right Click MuWebControl Class and choose remove 6. Delete the file c:\windows\system32\wuweb.dll 7. Delete the file c:\windows\system32\muweb.dll The above steps will help us remove the ActiveX controls for Windows Update and Microsoft Update. Then will download a new one to instead of the corrupted one. " My notes:- I didn't have either of the MuWeb items to be deleted. Still don't know what caused the problem, but at least it's working again. One thing I noticed during step 2.4 above, there were (and still are) three program files tagged as "Damaged". They are; Java Plug-in 1.4.1 Java2 Runtime Environment 1.4.1 and {9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14 - they all have 2003 creation dates but current (yesterday/today) last-accessed dates. Just a red herring? T again IA "XPclump" wrote: > Hi Again. > > Copy & Paste below as requested. > > In answer to your questions; > KB925902 is installed now. > The only other security software is Windows own Defender etc. > > Hope you can find the answer in this lot.... > > 2007-04-04 20:18:07 1456 850 Service ************* > 2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup > 2007-04-04 20:18:07 1456 850 Service ********* > 2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 > 2007-04-04 20:18:08 1456 850 Agent * SusClientId = > 'd8e156b1-63e6-4d4f-b387-92036a158657' > 2007-04-04 20:18:08 1456 850 Agent * Base directory: > C:\WINDOWS\SoftwareDistribution > 2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy > 2007-04-04 20:18:08 1456 850 Agent * Network state: Connected > 2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows > Update Agent *********** > 2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global > settings cache *********** > 2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> > 2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> > 2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) > 2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No > 2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads > 2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic > Updates ########### > 2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) > 2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at > 3:00 > 2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User > preference) > 2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: > 5.8.0.2469, tz: +0100) =========== > 2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet > Explorer\iexplore.exe > 2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll > 2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > 2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > 2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > 2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > 2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > 2007-04-04 20:57:14 1456 850 AU ############# > 2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates > 2007-04-04 20:57:15 1456 850 AU ######### > 2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates > [CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > 2007-04-04 20:57:15 1456 5c0 Agent ************* > 2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates > [CallerId = AutomaticUpdates] > 2007-04-04 20:57:15 1456 5c0 Agent ********* > 2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error > 0x80245003 > 2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static > reporting data *********** > 2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 > 2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM > 2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG > 2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) > 2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) > Notebook Pro Version 2.0 for IBM ThinkPad > 2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = > 2005-10-13T00:00:00 > 2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 > 2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > IsUpdateRequired failed: 0x80245003 > 2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > IsUpdateRequired failed, error = 0x80245003 > 2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update > check returned 0x80245003 > 2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 > 2007-04-04 20:57:36 1456 5c0 Agent ********* > 2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates > [CallerId = AutomaticUpdates] > 2007-04-04 20:57:36 1456 5c0 Agent ************* > 2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for > update with error 0x80245003 > 2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates > [CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > 2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result > = 0x80245003 > 2007-04-04 20:57:36 1456 5c0 AU ######### > 2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId > = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > 2007-04-04 20:57:36 1456 5c0 AU ############# > 2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to > 2007-04-05 00:57:36 > 2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: > {87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 > 20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software > Synchronization Error: Agent failed detecting with reason: 0x80245003 > 2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > error 0x80245003 > > > TIA > > XPclump > > "MowGreen [MVP]" wrote: > > > Please open the WindowsUpdate.log located in the WINDOWS directory > > [folder]. Scroll all the way to the bottom of the log. > > Copy&paste the last 40 to 50 lines or so of the log into your reply so > > we can see what's going on here. > > > > KB925902 is installed now, correct ? > > BTW, CA AV should not be causing any issues with the > > SoftwareDistribution folder. > > Is there any other security software installed ? > > > > > > MowGreen [MVP 2003-2007] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > > > > > XPclump wrote: > > > > > Thanks for the prompt response MowGreen. We are making *some* progress.. > > > > > > After following your instructions I see no more of those application error > > > messages in Event Viewer, but sadly I still can't run Windows Update. > > > > > > The downloaded executable ran as you suggested, requiring a reboot. > > > I went on to stop the AU service, deleted the files you suggested (not the > > > logs yet - they were all 128k), then restarted the AU service. For good > > > measure I rebooted again, then; > > > When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, > > > then before the green progress bar starts scrolling and it's "Checking if you > > > have the latest version..", I'm suddenly dumped at the Information page > > > saying, > > > > > > "The website has encountered a problem and cannot display the page you are > > > trying to view. The options provided below might help you solve the problem. > > > For self-help options: > > > > > > Frequently Asked Questions > > > > > > Find Solutions > > > > > > Windows Update Newsgroup > > > For assisted support options: > > > > > > Microsoft Online Assisted Support (no-cost for Windows Update issues) " > > > > > > There were no prompts about wanting to run Active X, and the > > > update.microsoft.com path is in my trusted sites list. > > > > > > Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - > > > with the latest sigfiles. > > > > > > Thanks, > > > XPclump. > > > > > > "MowGreen [MVP]" wrote: > > > > > > > > >>Download KB925902 from here: > > >>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en > > >> > > >>Save it, do NOT run it from 'it's present location'. > > >>Close the browser and any other open programs. > > >>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system > > >>should prompt for a restart. > > >> > > >>For the Catalog Database event, is 1836 the Event ID ? > > >> > > >>FWIW, and this is only an educated guess, the contents of > > >>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. > > >>Which AV/security suite software is installed ? Suggest whichever > > >>product that is installed be configured NOT to scan the > > >>SoftwareDistribution folder. As of yet, there has been no malware that > > >>has used that folder to infect a system. > > >> > > >>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll > > >>need to stop the Automatic Updates service using the Services console > > >>Start > Run > type in > > >> > > >>services.msc > > >> > > >>Click OK > > >>Click the 'Stop the service' link in the left frame > > >>Leave the Services console open > > >> > > >>Navigate to > > >>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb > > >>[if the logs in the Logs folder have suffered corruption, then you *may* > > >>need to delete those, too. Delete them all if any have grown larger than > > >>128 KB] > > >> > > >>Open the WINDOWS\SoftwareDistribution\Download folder and delete all > > >>contents > > >>Same for the EventCache folder > > >>Close the window > > >> > > >>Go back to Automatic Updates in the Services console and restart the service > > >> > > >>That *should* allow the system to obtain updates now. > > >> > > >> > > >>MowGreen [MVP 2003-2007] > > >>=============== > > >> *-343-* FDNY > > >>Never Forgotten > > >>=============== > > >> > > >> > > >>XPclump wrote: > > >> > > >> > > >>>Using "Windows Update" from my IE7 browser under XPpro, after a few moments > > >>>checking for updates, I get this message; > > >>>"The website has encountered a problem and cannot display the page you are > > >>>trying to view. The options provided below might help you solve the problem. " > > >>>-the few options provided don't help. > > >>> > > >>>Looking in eventlog I see entries like these; > > >>> > > >>>Catalog Database (1836) The version store for this instance (0) has reached > > >>>its maximum size of 16Mb. It is likely that a long-running transaction is > > >>>preventing cleanup of the version store and causing it to build up in size. > > >>>Updates will be rejected until the long-running transaction has been > > >>>completely committed or rolled back. > > >>>Possible long-running transaction: > > >>> SessionId: 0x02E103C0 > > >>> Session-context: 0x00000000 > > >>> Session-context ThreadId: 0x00000194 > > >>> > > >>>wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance > > >>>(0) has reached its maximum size of 8Mb. It is likely that a long-running > > >>>transaction is preventing cleanup of the version store and causing it to > > >>>build up in size. Updates will be rejected until the long-running transaction > > >>>has been completely committed or rolled back. > > >>>Possible long-running transaction: > > >>> SessionId: 0x022603C0 > > >>> Session-context: 0x00000000 > > >>> Session-context ThreadId: 0x00000648 > > >>> > > >>>Any idea what these are, and how I can clear them? The event-log help site > > >>>has no entries on these topics.. > > >>> > > >>>TIA > > >> > >
From: MowGreen [MVP] on 5 Apr 2007 15:02 Nice work ! I suspect that one of the ActiveX controls was damaged. Wuweb is for Windows Update, MU is for Microsoft Update. That's why there were no MU files <w> As to the Java version ... how many different ones are listed in Add/Remove Programs in the Control Panel ? There should be only one version listed, the latest, non vulnerable versions are 1.5.0 Update 11 and version 6 Update 1 Uninstall all versions prior to Update 11 if they are listed. You can also right click the 1.4 versions when "View objects" is chosen and choose Remove if they are not deleted during the uninstallation of older java packages. Installing the latest version will install the needed ActiveX objects. For the record, the error code in the WindowsUpdate.log, 0x80245003 means > The redirectorId in the downloaded wuredir.cab is smaller than the cached cab. There are no other updates out now. However, there *will* be new updates coming out next Tuesday. The system should be good to go now. :) MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== XPclump wrote: > This message board has been unavailable for a few hours, so I Googled > elsewhere. > I found another helpful reply to a sort of similar problem and tried it. > It seems to have worked. I can now connect to Windows Update. It downloaded > a new Defender file and says there's nothing else to come. Assuming that's > correct I'll wait until the the next Tuesday-Update and see if we're still > working ;-) > > For your info, this is the advice I followed; > > "1. Rename the Update temporary folders. > =================================== > 1. Click Start, Run, type: cmd and press Enter. Please run the following > command in the opened window. > > Net stop WuAuServ > > 2. Click Start, Run, type: %windir% and press Enter. > 3. In the opened folder, rename the folder SoftwareDistribution to Sdold. > 4. Click Start, Run, type: cmd and press Enter. Please run the following > command in the opened window. > > Net start WuAuServ > > 2. Remove the corrupted Active X control > ===================================== > 1. Open Interent Options > 2. On the General Tab choose Settings under Temporary Internet Files > 3. Then click on View Objects. > 4. Right Click WuWebControl Class and choose remove > 5. Right Click MuWebControl Class and choose remove > 6. Delete the file c:\windows\system32\wuweb.dll > 7. Delete the file c:\windows\system32\muweb.dll > > The above steps will help us remove the ActiveX controls for Windows Update > and Microsoft Update. Then will download a new one to instead of the > corrupted one. " > > > > My notes:- I didn't have either of the MuWeb items to be deleted. > Still don't know what caused the problem, but at least it's working again. > > One thing I noticed during step 2.4 above, there were (and still are) three > program files tagged as "Damaged". > They are; > Java Plug-in 1.4.1 > Java2 Runtime Environment 1.4.1 > and > {9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14 > > - they all have 2003 creation dates but current (yesterday/today) > last-accessed dates. > > Just a red herring? > > T again IA > > > > "XPclump" wrote: > > >>Hi Again. >> >>Copy & Paste below as requested. >> >>In answer to your questions; >>KB925902 is installed now. >>The only other security software is Windows own Defender etc. >> >>Hope you can find the answer in this lot.... >> >>2007-04-04 20:18:07 1456 850 Service ************* >>2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup >>2007-04-04 20:18:07 1456 850 Service ********* >>2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 >>2007-04-04 20:18:08 1456 850 Agent * SusClientId = >>'d8e156b1-63e6-4d4f-b387-92036a158657' >>2007-04-04 20:18:08 1456 850 Agent * Base directory: >>C:\WINDOWS\SoftwareDistribution >>2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy >>2007-04-04 20:18:08 1456 850 Agent * Network state: Connected >>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows >>Update Agent *********** >>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global >>settings cache *********** >>2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> >>2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> >>2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) >>2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No >>2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads >>2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic >>Updates ########### >>2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) >>2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at >>3:00 >>2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User >>preference) >>2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: >>5.8.0.2469, tz: +0100) =========== >>2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet >>Explorer\iexplore.exe >>2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll >>2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >>2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >>2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >>2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >>2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >>2007-04-04 20:57:14 1456 850 AU ############# >>2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates >>2007-04-04 20:57:15 1456 850 AU ######### >>2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates >>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>2007-04-04 20:57:15 1456 5c0 Agent ************* >>2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates >>[CallerId = AutomaticUpdates] >>2007-04-04 20:57:15 1456 5c0 Agent ********* >>2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error >>0x80245003 >>2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static >>reporting data *********** >>2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 >>2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM >>2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG >>2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) >>2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) >>Notebook Pro Version 2.0 for IBM ThinkPad >>2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = >>2005-10-13T00:00:00 >>2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 >>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: >>IsUpdateRequired failed: 0x80245003 >>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: >>IsUpdateRequired failed, error = 0x80245003 >>2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update >>check returned 0x80245003 >>2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 >>2007-04-04 20:57:36 1456 5c0 Agent ********* >>2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates >>[CallerId = AutomaticUpdates] >>2007-04-04 20:57:36 1456 5c0 Agent ************* >>2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for >>update with error 0x80245003 >>2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates >>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result >>= 0x80245003 >>2007-04-04 20:57:36 1456 5c0 AU ######### >>2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId >>= {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>2007-04-04 20:57:36 1456 5c0 AU ############# >>2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to >>2007-04-05 00:57:36 >>2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: >>{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 >>20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software >>Synchronization Error: Agent failed detecting with reason: 0x80245003 >>2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>error 0x80245003 >> >> >>TIA >> >>XPclump >> >>"MowGreen [MVP]" wrote: >> >> >>>Please open the WindowsUpdate.log located in the WINDOWS directory >>>[folder]. Scroll all the way to the bottom of the log. >>>Copy&paste the last 40 to 50 lines or so of the log into your reply so >>>we can see what's going on here. >>> >>>KB925902 is installed now, correct ? >>>BTW, CA AV should not be causing any issues with the >>>SoftwareDistribution folder. >>>Is there any other security software installed ? >>> >>> >>>MowGreen [MVP 2003-2007] >>>=============== >>> *-343-* FDNY >>>Never Forgotten >>>=============== >>> >>> >>> >>>XPclump wrote: >>> >>> >>>>Thanks for the prompt response MowGreen. We are making *some* progress.. >>>> >>>>After following your instructions I see no more of those application error >>>>messages in Event Viewer, but sadly I still can't run Windows Update. >>>> >>>>The downloaded executable ran as you suggested, requiring a reboot. >>>>I went on to stop the AU service, deleted the files you suggested (not the >>>>logs yet - they were all 128k), then restarted the AU service. For good >>>>measure I rebooted again, then; >>>>When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, >>>>then before the green progress bar starts scrolling and it's "Checking if you >>>>have the latest version..", I'm suddenly dumped at the Information page >>>>saying, >>>> >>>>"The website has encountered a problem and cannot display the page you are >>>>trying to view. The options provided below might help you solve the problem. >>>>For self-help options: >>>> >>>>Frequently Asked Questions >>>> >>>>Find Solutions >>>> >>>>Windows Update Newsgroup >>>>For assisted support options: >>>> >>>>Microsoft Online Assisted Support (no-cost for Windows Update issues) " >>>> >>>>There were no prompts about wanting to run Active X, and the >>>>update.microsoft.com path is in my trusted sites list. >>>> >>>>Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - >>>>with the latest sigfiles. >>>> >>>>Thanks, >>>>XPclump. >>>> >>>>"MowGreen [MVP]" wrote: >>>> >>>> >>>> >>>>>Download KB925902 from here: >>>>>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en >>>>> >>>>>Save it, do NOT run it from 'it's present location'. >>>>>Close the browser and any other open programs. >>>>>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system >>>>>should prompt for a restart. >>>>> >>>>>For the Catalog Database event, is 1836 the Event ID ? >>>>> >>>>>FWIW, and this is only an educated guess, the contents of >>>>>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. >>>>>Which AV/security suite software is installed ? Suggest whichever >>>>>product that is installed be configured NOT to scan the >>>>>SoftwareDistribution folder. As of yet, there has been no malware that >>>>>has used that folder to infect a system. >>>>> >>>>>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll >>>>>need to stop the Automatic Updates service using the Services console >>>>>Start > Run > type in >>>>> >>>>>services.msc >>>>> >>>>>Click OK >>>>>Click the 'Stop the service' link in the left frame >>>>>Leave the Services console open >>>>> >>>>>Navigate to >>>>>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb >>>>>[if the logs in the Logs folder have suffered corruption, then you *may* >>>>>need to delete those, too. Delete them all if any have grown larger than >>>>>128 KB] >>>>> >>>>>Open the WINDOWS\SoftwareDistribution\Download folder and delete all >>>>>contents >>>>>Same for the EventCache folder >>>>>Close the window >>>>> >>>>>Go back to Automatic Updates in the Services console and restart the service >>>>> >>>>>That *should* allow the system to obtain updates now. >>>>> >>>>> >>>>>MowGreen [MVP 2003-2007] >>>>>=============== >>>>> *-343-* FDNY >>>>>Never Forgotten >>>>>=============== >>>>> >>>>> >>>>>XPclump wrote: >>>>> >>>>> >>>>> >>>>>>Using "Windows Update" from my IE7 browser under XPpro, after a few moments >>>>>>checking for updates, I get this message; >>>>>>"The website has encountered a problem and cannot display the page you are >>>>>>trying to view. The options provided below might help you solve the problem. " >>>>>>-the few options provided don't help. >>>>>> >>>>>>Looking in eventlog I see entries like these; >>>>>> >>>>>>Catalog Database (1836) The version store for this instance (0) has reached >>>>>>its maximum size of 16Mb. It is likely that a long-running transaction is >>>>>>preventing cleanup of the version store and causing it to build up in size. >>>>>>Updates will be rejected until the long-running transaction has been >>>>>>completely committed or rolled back. >>>>>>Possible long-running transaction: >>>>>> SessionId: 0x02E103C0 >>>>>> Session-context: 0x00000000 >>>>>> Session-context ThreadId: 0x00000194 >>>>>> >>>>>>wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance >>>>>>(0) has reached its maximum size of 8Mb. It is likely that a long-running >>>>>>transaction is preventing cleanup of the version store and causing it to >>>>>>build up in size. Updates will be rejected until the long-running transaction >>>>>>has been completely committed or rolled back. >>>>>>Possible long-running transaction: >>>>>> SessionId: 0x022603C0 >>>>>> Session-context: 0x00000000 >>>>>> Session-context ThreadId: 0x00000648 >>>>>> >>>>>>Any idea what these are, and how I can clear them? The event-log help site >>>>>>has no entries on these topics.. >>>>>> >>>>>>TIA >>>>>
From: XPclump on 6 Apr 2007 07:02 Hi there, In control panel add-remove Programs, there is only one reference to anything "Java". That is; "IBM 32-bit SDK for Java2, v1.4.1" It's 60Megs in size and was last used two years ago. I think it came with the [IBM] Laptop.. In the control-panel Internet options, General, settings, view objects pane, I only see the following two Java entries; Java Plug-in 1.4.1 (damaged) Java2 Runtime Environment 1.4.1 (damaged) If I delete those two damaged items, and remove the IBM app that hasn't been run since June 2005, will I automatically be prompted to download a new Java version the first time I need it? or should I go and get a latest version now? Thanks again for all your help and advice MowGreen!! XPclump "MowGreen [MVP]" wrote: > Nice work ! I suspect that one of the ActiveX controls was damaged. > Wuweb is for Windows Update, MU is for Microsoft Update. That's why > there were no MU files <w> > As to the Java version ... how many different ones are listed in > Add/Remove Programs in the Control Panel ? > There should be only one version listed, the latest, non vulnerable > versions are 1.5.0 Update 11 and version 6 Update 1 > > Uninstall all versions prior to Update 11 if they are listed. You can > also right click the 1.4 versions when "View objects" is chosen and > choose Remove if they are not deleted during the uninstallation of older > java packages. > Installing the latest version will install the needed ActiveX objects. > > For the record, the error code in the WindowsUpdate.log, > 0x80245003 means > > > The redirectorId in the downloaded wuredir.cab is smaller than the cached cab. > > There are no other updates out now. However, there *will* be new updates > coming out next Tuesday. > The system should be good to go now. :) > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > XPclump wrote: > > > This message board has been unavailable for a few hours, so I Googled > > elsewhere. > > I found another helpful reply to a sort of similar problem and tried it. > > It seems to have worked. I can now connect to Windows Update. It downloaded > > a new Defender file and says there's nothing else to come. Assuming that's > > correct I'll wait until the the next Tuesday-Update and see if we're still > > working ;-) > > > > For your info, this is the advice I followed; > > > > "1. Rename the Update temporary folders. > > =================================== > > 1. Click Start, Run, type: cmd and press Enter. Please run the following > > command in the opened window. > > > > Net stop WuAuServ > > > > 2. Click Start, Run, type: %windir% and press Enter. > > 3. In the opened folder, rename the folder SoftwareDistribution to Sdold. > > 4. Click Start, Run, type: cmd and press Enter. Please run the following > > command in the opened window. > > > > Net start WuAuServ > > > > 2. Remove the corrupted Active X control > > ===================================== > > 1. Open Interent Options > > 2. On the General Tab choose Settings under Temporary Internet Files > > 3. Then click on View Objects. > > 4. Right Click WuWebControl Class and choose remove > > 5. Right Click MuWebControl Class and choose remove > > 6. Delete the file c:\windows\system32\wuweb.dll > > 7. Delete the file c:\windows\system32\muweb.dll > > > > The above steps will help us remove the ActiveX controls for Windows Update > > and Microsoft Update. Then will download a new one to instead of the > > corrupted one. " > > > > > > > > My notes:- I didn't have either of the MuWeb items to be deleted. > > Still don't know what caused the problem, but at least it's working again. > > > > One thing I noticed during step 2.4 above, there were (and still are) three > > program files tagged as "Damaged". > > They are; > > Java Plug-in 1.4.1 > > Java2 Runtime Environment 1.4.1 > > and > > {9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14 > > > > - they all have 2003 creation dates but current (yesterday/today) > > last-accessed dates. > > > > Just a red herring? > > > > T again IA > > > > > > > > "XPclump" wrote: > > > > > >>Hi Again. > >> > >>Copy & Paste below as requested. > >> > >>In answer to your questions; > >>KB925902 is installed now. > >>The only other security software is Windows own Defender etc. > >> > >>Hope you can find the answer in this lot.... > >> > >>2007-04-04 20:18:07 1456 850 Service ************* > >>2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup > >>2007-04-04 20:18:07 1456 850 Service ********* > >>2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 > >>2007-04-04 20:18:08 1456 850 Agent * SusClientId = > >>'d8e156b1-63e6-4d4f-b387-92036a158657' > >>2007-04-04 20:18:08 1456 850 Agent * Base directory: > >>C:\WINDOWS\SoftwareDistribution > >>2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy > >>2007-04-04 20:18:08 1456 850 Agent * Network state: Connected > >>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows > >>Update Agent *********** > >>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global > >>settings cache *********** > >>2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> > >>2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> > >>2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) > >>2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No > >>2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads > >>2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic > >>Updates ########### > >>2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) > >>2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at > >>3:00 > >>2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User > >>preference) > >>2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: > >>5.8.0.2469, tz: +0100) =========== > >>2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet > >>Explorer\iexplore.exe > >>2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll > >>2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >>2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >>2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >>2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >>2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >>2007-04-04 20:57:14 1456 850 AU ############# > >>2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates > >>2007-04-04 20:57:15 1456 850 AU ######### > >>2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates > >>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>2007-04-04 20:57:15 1456 5c0 Agent ************* > >>2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates > >>[CallerId = AutomaticUpdates] > >>2007-04-04 20:57:15 1456 5c0 Agent ********* > >>2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error > >>0x80245003 > >>2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static > >>reporting data *********** > >>2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 > >>2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM > >>2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG > >>2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) > >>2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) > >>Notebook Pro Version 2.0 for IBM ThinkPad > >>2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = > >>2005-10-13T00:00:00 > >>2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 > >>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > >>IsUpdateRequired failed: 0x80245003 > >>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > >>IsUpdateRequired failed, error = 0x80245003 > >>2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update > >>check returned 0x80245003 > >>2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 > >>2007-04-04 20:57:36 1456 5c0 Agent ********* > >>2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates > >>[CallerId = AutomaticUpdates] > >>2007-04-04 20:57:36 1456 5c0 Agent ************* > >>2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for > >>update with error 0x80245003 > >>2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates > >>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result > >>= 0x80245003 > >>2007-04-04 20:57:36 1456 5c0 AU ######### > >>2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId > >>= {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>2007-04-04 20:57:36 1456 5c0 AU ############# > >>2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to > >>2007-04-05 00:57:36 > >>2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: > >>{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 > >>20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software > >>Synchronization Error: Agent failed detecting with reason: 0x80245003 > >>2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>error 0x80245003 > >> > >> > >>TIA > >> > >>XPclump > >> > >>"MowGreen [MVP]" wrote: > >> > >> > >>>Please open the WindowsUpdate.log located in the WINDOWS directory > >>>[folder]. Scroll all the way to the bottom of the log. > >>>Copy&paste the last 40 to 50 lines or so of the log into your reply so > >>>we can see what's going on here. > >>> > >>>KB925902 is installed now, correct ? > >>>BTW, CA AV should not be causing any issues with the > >>>SoftwareDistribution folder. > >>>Is there any other security software installed ? > >>> > >>> > >>>MowGreen [MVP 2003-2007] > >>>=============== > >>> *-343-* FDNY > >>>Never Forgotten > >>>=============== > >>> > >>> > >>> > >>>XPclump wrote: > >>> > >>> > >>>>Thanks for the prompt response MowGreen. We are making *some* progress.. > >>>> > >>>>After following your instructions I see no more of those application error > >>>>messages in Event Viewer, but sadly I still can't run Windows Update. > >>>> > >>>>The downloaded executable ran as you suggested, requiring a reboot. > >>>>I went on to stop the AU service, deleted the files you suggested (not the > >>>>logs yet - they were all 128k), then restarted the AU service. For good > >>>>measure I rebooted again, then; > >>>>When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, > >>>>then before the green progress bar starts scrolling and it's "Checking if you > >>>>have the latest version..", I'm suddenly dumped at the Information page > >>>>saying, > >>>> > >>>>"The website has encountered a problem and cannot display the page you are > >>>>trying to view. The options provided below might help you solve the problem. > >>>>For self-help options: > >>>> > >>>>Frequently Asked Questions > >>>> > >>>>Find Solutions > >>>> > >>>>Windows Update Newsgroup > >>>>For assisted support options: > >>>> > >>>>Microsoft Online Assisted Support (no-cost for Windows Update issues) " > >>>> > >>>>There were no prompts about wanting to run Active X, and the > >>>>update.microsoft.com path is in my trusted sites list. > >>>> > >>>>Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - > >>>>with the latest sigfiles. > >>>> > >>>>Thanks, > >>>>XPclump. > >>>> > >>>>"MowGreen [MVP]" wrote: > >>>> > >>>> > >>>> > >>>>>Download KB925902 from here: > >>>>>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en > >>>>> > >>>>>Save it, do NOT run it from 'it's present location'. > >>>>>Close the browser and any other open programs. > >>>>>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system > >>>>>should prompt for a restart. > >>>>> > >>>>>For the Catalog Database event, is 1836 the Event ID ? > >>>>> > >>>>>FWIW, and this is only an educated guess, the contents of > >>>>>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. > >>>>>Which AV/security suite software is installed ? Suggest whichever > >>>>>product that is installed be configured NOT to scan the > >>>>>SoftwareDistribution folder. As of yet, there has been no malware that > >>>>>has used that folder to infect a system. > >>>>> > >>>>>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll > >>>>>need to stop the Automatic Updates service using the Services console > >>>>>Start > Run > type in > >>>>> > >>>>>services.msc > >>>>> > >>>>>Click OK > >>>>>Click the 'Stop the service' link in the left frame > >>>>>Leave the Services console open > >>>>> > >>>>>Navigate to > >>>>>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb > >>>>>[if the logs in the Logs folder have suffered corruption, then you *may* > >>>>>need to delete those, too. Delete them all if any have grown larger than
From: MowGreen [MVP] on 6 Apr 2007 16:08 Glad to have assisted you, XPclump. You're mowst welcome <g> Uninstall the IBM java package from Add/Remove Programs. If the ActiveX controls are left, then you can manually remove them. I *highly* doubt that the system will be prompted to download another java package as there will be none installed at that point. Download the latest 1.5 JRE from here: Java Runtime Environment (JRE) 5.0 Update 11 http://java.sun.com/javase/downloads/index_jdk5.jsp Click the Download button next to that *specific package*. Accept the agreement and then choose the Windows Offline Installation, Multi-language package Save it. When the download is finished, close the browser and any other open programs. Now install it BUT watch that Sun does not SNEAK the Google Toolbar onto your system without your express consent and acknowledgement. It is checked by DEFAULT, a rather sneaky way of generating revenue, IMO. One must uncheck it in order to prevent it's installation. This java package will notify you of any subsequent updates. However, it may take quite some time to do so. Since Sun does NOT uninstall older, vulnerable versions of their java package, after a new package is installed you will have to uninstall the OLDER, VULNERABLE version from ARP. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== XPclump wrote: > Hi there, > > In control panel add-remove Programs, there is only one reference to > anything "Java". That is; > > "IBM 32-bit SDK for Java2, v1.4.1" > It's 60Megs in size and was last used two years ago. I think it came with > the [IBM] Laptop.. > > In the control-panel Internet options, General, settings, view objects pane, > I only see the following two Java entries; > > Java Plug-in 1.4.1 (damaged) > Java2 Runtime Environment 1.4.1 (damaged) > > If I delete those two damaged items, and remove the IBM app that hasn't been > run since June 2005, will I automatically be prompted to download a new Java > version the first time I need it? or should I go and get a latest version now? > > Thanks again for all your help and advice MowGreen!! > > XPclump > > "MowGreen [MVP]" wrote: > > >>Nice work ! I suspect that one of the ActiveX controls was damaged. >>Wuweb is for Windows Update, MU is for Microsoft Update. That's why >>there were no MU files <w> >>As to the Java version ... how many different ones are listed in >>Add/Remove Programs in the Control Panel ? >>There should be only one version listed, the latest, non vulnerable >>versions are 1.5.0 Update 11 and version 6 Update 1 >> >>Uninstall all versions prior to Update 11 if they are listed. You can >>also right click the 1.4 versions when "View objects" is chosen and >>choose Remove if they are not deleted during the uninstallation of older >>java packages. >>Installing the latest version will install the needed ActiveX objects. >> >>For the record, the error code in the WindowsUpdate.log, >>0x80245003 means >> >> >>>The redirectorId in the downloaded wuredir.cab is smaller than the cached cab. >> >>There are no other updates out now. However, there *will* be new updates >>coming out next Tuesday. >>The system should be good to go now. :) >> >>MowGreen [MVP 2003-2007] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >> >>XPclump wrote: >> >> >>>This message board has been unavailable for a few hours, so I Googled >>>elsewhere. >>>I found another helpful reply to a sort of similar problem and tried it. >>>It seems to have worked. I can now connect to Windows Update. It downloaded >>>a new Defender file and says there's nothing else to come. Assuming that's >>>correct I'll wait until the the next Tuesday-Update and see if we're still >>>working ;-) >>> >>>For your info, this is the advice I followed; >>> >>>"1. Rename the Update temporary folders. >>>=================================== >>>1. Click Start, Run, type: cmd and press Enter. Please run the following >>>command in the opened window. >>> >>>Net stop WuAuServ >>> >>>2. Click Start, Run, type: %windir% and press Enter. >>>3. In the opened folder, rename the folder SoftwareDistribution to Sdold. >>>4. Click Start, Run, type: cmd and press Enter. Please run the following >>>command in the opened window. >>> >>>Net start WuAuServ >>> >>>2. Remove the corrupted Active X control >>>===================================== >>>1. Open Interent Options >>>2. On the General Tab choose Settings under Temporary Internet Files >>>3. Then click on View Objects. >>>4. Right Click WuWebControl Class and choose remove >>>5. Right Click MuWebControl Class and choose remove >>>6. Delete the file c:\windows\system32\wuweb.dll >>>7. Delete the file c:\windows\system32\muweb.dll >>> >>>The above steps will help us remove the ActiveX controls for Windows Update >>>and Microsoft Update. Then will download a new one to instead of the >>>corrupted one. " >>> >>> >>> >>>My notes:- I didn't have either of the MuWeb items to be deleted. >>>Still don't know what caused the problem, but at least it's working again. >>> >>>One thing I noticed during step 2.4 above, there were (and still are) three >>>program files tagged as "Damaged". >>>They are; >>>Java Plug-in 1.4.1 >>>Java2 Runtime Environment 1.4.1 >>>and >>>{9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14 >>> >>> - they all have 2003 creation dates but current (yesterday/today) >>>last-accessed dates. >>> >>>Just a red herring? >>> >>>T again IA >>> >>> >>> >>>"XPclump" wrote: >>> >>> >>> >>>>Hi Again. >>>> >>>>Copy & Paste below as requested. >>>> >>>>In answer to your questions; >>>>KB925902 is installed now. >>>>The only other security software is Windows own Defender etc. >>>> >>>>Hope you can find the answer in this lot.... >>>> >>>>2007-04-04 20:18:07 1456 850 Service ************* >>>>2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup >>>>2007-04-04 20:18:07 1456 850 Service ********* >>>>2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 >>>>2007-04-04 20:18:08 1456 850 Agent * SusClientId = >>>>'d8e156b1-63e6-4d4f-b387-92036a158657' >>>>2007-04-04 20:18:08 1456 850 Agent * Base directory: >>>>C:\WINDOWS\SoftwareDistribution >>>>2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy >>>>2007-04-04 20:18:08 1456 850 Agent * Network state: Connected >>>>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows >>>>Update Agent *********** >>>>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global >>>>settings cache *********** >>>>2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> >>>>2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> >>>>2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) >>>>2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No >>>>2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads >>>>2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic >>>>Updates ########### >>>>2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) >>>>2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at >>>>3:00 >>>>2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User >>>>preference) >>>>2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: >>>>5.8.0.2469, tz: +0100) =========== >>>>2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet >>>>Explorer\iexplore.exe >>>>2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll >>>>2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>>2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>>2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>>2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>>2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>>2007-04-04 20:57:14 1456 850 AU ############# >>>>2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates >>>>2007-04-04 20:57:15 1456 850 AU ######### >>>>2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates >>>>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>>>2007-04-04 20:57:15 1456 5c0 Agent ************* >>>>2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates >>>>[CallerId = AutomaticUpdates] >>>>2007-04-04 20:57:15 1456 5c0 Agent ********* >>>>2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error >>>>0x80245003 >>>>2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static >>>>reporting data *********** >>>>2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 >>>>2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM >>>>2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) >>>>Notebook Pro Version 2.0 for IBM ThinkPad >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = >>>>2005-10-13T00:00:00 >>>>2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 >>>>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: >>>>IsUpdateRequired failed: 0x80245003 >>>>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: >>>>IsUpdateRequired failed, error = 0x80245003 >>>>2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update >>>>check returned 0x80245003 >>>>2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 >>>>2007-04-04 20:57:36 1456 5c0 Agent ********* >>>>2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates >>>>[CallerId = AutomaticUpdates] >>>>2007-04-04 20:57:36 1456 5c0 Agent ************* >>>>2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for >>>>update with error 0x80245003 >>>>2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates >>>>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>>>2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result >>>>= 0x80245003 >>>>2007-04-04 20:57:36 1456 5c0 AU ######### >>>>2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId >>>>= {D35BAE6D-991D-4DCB-A249-FE447598C719}] >>>>2007-04-04 20:57:36 1456 5c0 AU ############# >>>>2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to >>>>2007-04-05 00:57:36 >>>>2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: >>>>{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 >>>>20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software >>>>Synchronization Error: Agent failed detecting with reason: 0x80245003 >>>>2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: >>>>error 0x80245003 >>>> >>>> >>>>TIA >>>> >>>>XPclump >>>> >>>>"MowGreen [MVP]" wrote: >>>> >>>> >>>> >>>>>Please open the WindowsUpdate.log located in the WINDOWS directory >>>>>[folder]. Scroll all the way to the bottom of the log. >>>>>Copy&paste the last 40 to 50 lines or so of the log into your reply so >>>>>we can see what's going on here. >>>>> >>>>>KB925902 is installed now, correct ? >>>>>BTW, CA AV should not be causing any issues with the >>>>>SoftwareDistribution folder. >>>>>Is there any other security software installed ? >>>>> >>>>> >>>>>MowGreen [MVP 2003-2007] >>>>>=============== >>>>> *-343-* FDNY >>>>>Never Forgotten >>>>>=============== >>>>> >>>>> >>>>> >>>>>XPclump wrote: >>>>> >>>>> >>>>> >>>>>>Thanks for the prompt response MowGreen. We are making *some* progress.. >>>>>> >>>>>>After following your instructions I see no more of those application error >>>>>>messages in Event Viewer, but sadly I still can't run Windows Update. >>>>>> >>>>>>The downloaded executable ran as you suggested, requiring a reboot. >>>>>>I went on to stop the AU service, deleted the files you suggested (not the >>>>>>logs yet - they were all 128k), then restarted the AU service. For good >>>>>>measure I rebooted again, then; >>>>>>When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, >>>>>>then before the green progress bar starts scrolling and it's "Checking if you >>>>>>have the latest version..", I'm suddenly dumped at the Information page >>>>>>saying, >>>>>> >>>>>>"The website has encountered a problem and cannot display the page you are >>>>>>trying to view. The options provided below might help you solve the problem. >>>>>>For self-help options: >>>>>> >>>>>>Frequently Asked Questions >>>>>> >>>>>>Find Solutions >>>>>> >>>>>>Windows Update Newsgroup >>>>>>For assisted support options: >>>>>> >>>>>>Microsoft Online Assisted Support (no-cost for Windows Update issues) " >>>>>> >>>>>>There were no prompts about wanting to run Active X, and the >>>>>>update.microsoft.com path is in my trusted sites list. >>>>>> >>>>>>Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - >>>>>>with the latest sigfiles. >>>>>> >>>>>>Thanks, >>>>>>XPclump. >>>>>> >>>>>>"MowGreen [MVP]" wrote: >>>>>> >>>>>> >>>>>> >>>>>> >>>>>>>Download KB925902 from here: >>>>>>>http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en >>>>>>> >>>>>>>Save it, do NOT run it from 'it's present location'. >>>>>>>Close the browser and any other open programs. >>>>>>>Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system >>>>>>>should prompt for a restart. >>>>>>> >>>>>>>For the Catalog Database event, is 1836 the Event ID ? >>>>>>> >>>>>>>FWIW, and this is only an educated guess, the contents of >>>>>>>WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out. >>>>>>>Which AV/security suite software is installed ? Suggest whichever >>>>>>>product that is installed be configured NOT to scan the >>>>>>>SoftwareDistribution folder. As of yet, there has been no malware that >>>>>>>has used that folder to infect a system. >>>>>>> >>>>>>>To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll >>>>>>>need to stop the Automatic Updates service using the Services console >>>>>>>Start > Run > type in >>>>>>> >>>>>>>services.msc >>>>>>> >>>>>>>Click OK >>>>>>>Click the 'Stop the service' link in the left frame >>>>>>>Leave the Services console open >>>>>>> >>>>>>>Navigate to >>>>>>>WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb >>>>>>>[if the logs in the Logs folder have suffered corruption, then you *may* >>>>>>>need to delete those, too. Delete them all if any have grown larger than
From: XPclump on 7 Apr 2007 14:44 Thanks again MowGreen! All done and dusted now. I have seen that default ticked-box for Google Toolbars before, but interestingly I wasn't offered it today - nor did I have the Toolbar foisted upon me. Finger crossed for next Tuesday's updates... Regards XPclump "MowGreen [MVP]" wrote: > Glad to have assisted you, XPclump. You're mowst welcome <g> > > Uninstall the IBM java package from Add/Remove Programs. If the ActiveX > controls are left, then you can manually remove them. > I *highly* doubt that the system will be prompted to download another > java package as there will be none installed at that point. > Download the latest 1.5 JRE from here: > > Java Runtime Environment (JRE) 5.0 Update 11 > http://java.sun.com/javase/downloads/index_jdk5.jsp > > Click the Download button next to that *specific package*. > Accept the agreement and then choose the > Windows Offline Installation, Multi-language package > > Save it. When the download is finished, close the browser and any other > open programs. > Now install it BUT watch that Sun does not SNEAK the Google Toolbar onto > your system without your express consent and acknowledgement. > It is checked by DEFAULT, a rather sneaky way of generating revenue, IMO. > One must uncheck it in order to prevent it's installation. > > This java package will notify you of any subsequent updates. However, it > may take quite some time to do so. > Since Sun does NOT uninstall older, vulnerable versions of their java > package, after a new package is installed you will have to uninstall the > OLDER, VULNERABLE version from ARP. > > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > XPclump wrote: > > > Hi there, > > > > In control panel add-remove Programs, there is only one reference to > > anything "Java". That is; > > > > "IBM 32-bit SDK for Java2, v1.4.1" > > It's 60Megs in size and was last used two years ago. I think it came with > > the [IBM] Laptop.. > > > > In the control-panel Internet options, General, settings, view objects pane, > > I only see the following two Java entries; > > > > Java Plug-in 1.4.1 (damaged) > > Java2 Runtime Environment 1.4.1 (damaged) > > > > If I delete those two damaged items, and remove the IBM app that hasn't been > > run since June 2005, will I automatically be prompted to download a new Java > > version the first time I need it? or should I go and get a latest version now? > > > > Thanks again for all your help and advice MowGreen!! > > > > XPclump > > > > "MowGreen [MVP]" wrote: > > > > > >>Nice work ! I suspect that one of the ActiveX controls was damaged. > >>Wuweb is for Windows Update, MU is for Microsoft Update. That's why > >>there were no MU files <w> > >>As to the Java version ... how many different ones are listed in > >>Add/Remove Programs in the Control Panel ? > >>There should be only one version listed, the latest, non vulnerable > >>versions are 1.5.0 Update 11 and version 6 Update 1 > >> > >>Uninstall all versions prior to Update 11 if they are listed. You can > >>also right click the 1.4 versions when "View objects" is chosen and > >>choose Remove if they are not deleted during the uninstallation of older > >>java packages. > >>Installing the latest version will install the needed ActiveX objects. > >> > >>For the record, the error code in the WindowsUpdate.log, > >>0x80245003 means > >> > >> > >>>The redirectorId in the downloaded wuredir.cab is smaller than the cached cab. > >> > >>There are no other updates out now. However, there *will* be new updates > >>coming out next Tuesday. > >>The system should be good to go now. :) > >> > >>MowGreen [MVP 2003-2007] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>XPclump wrote: > >> > >> > >>>This message board has been unavailable for a few hours, so I Googled > >>>elsewhere. > >>>I found another helpful reply to a sort of similar problem and tried it. > >>>It seems to have worked. I can now connect to Windows Update. It downloaded > >>>a new Defender file and says there's nothing else to come. Assuming that's > >>>correct I'll wait until the the next Tuesday-Update and see if we're still > >>>working ;-) > >>> > >>>For your info, this is the advice I followed; > >>> > >>>"1. Rename the Update temporary folders. > >>>=================================== > >>>1. Click Start, Run, type: cmd and press Enter. Please run the following > >>>command in the opened window. > >>> > >>>Net stop WuAuServ > >>> > >>>2. Click Start, Run, type: %windir% and press Enter. > >>>3. In the opened folder, rename the folder SoftwareDistribution to Sdold. > >>>4. Click Start, Run, type: cmd and press Enter. Please run the following > >>>command in the opened window. > >>> > >>>Net start WuAuServ > >>> > >>>2. Remove the corrupted Active X control > >>>===================================== > >>>1. Open Interent Options > >>>2. On the General Tab choose Settings under Temporary Internet Files > >>>3. Then click on View Objects. > >>>4. Right Click WuWebControl Class and choose remove > >>>5. Right Click MuWebControl Class and choose remove > >>>6. Delete the file c:\windows\system32\wuweb.dll > >>>7. Delete the file c:\windows\system32\muweb.dll > >>> > >>>The above steps will help us remove the ActiveX controls for Windows Update > >>>and Microsoft Update. Then will download a new one to instead of the > >>>corrupted one. " > >>> > >>> > >>> > >>>My notes:- I didn't have either of the MuWeb items to be deleted. > >>>Still don't know what caused the problem, but at least it's working again. > >>> > >>>One thing I noticed during step 2.4 above, there were (and still are) three > >>>program files tagged as "Damaged". > >>>They are; > >>>Java Plug-in 1.4.1 > >>>Java2 Runtime Environment 1.4.1 > >>>and > >>>{9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14 > >>> > >>> - they all have 2003 creation dates but current (yesterday/today) > >>>last-accessed dates. > >>> > >>>Just a red herring? > >>> > >>>T again IA > >>> > >>> > >>> > >>>"XPclump" wrote: > >>> > >>> > >>> > >>>>Hi Again. > >>>> > >>>>Copy & Paste below as requested. > >>>> > >>>>In answer to your questions; > >>>>KB925902 is installed now. > >>>>The only other security software is Windows own Defender etc. > >>>> > >>>>Hope you can find the answer in this lot.... > >>>> > >>>>2007-04-04 20:18:07 1456 850 Service ************* > >>>>2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup > >>>>2007-04-04 20:18:07 1456 850 Service ********* > >>>>2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469 > >>>>2007-04-04 20:18:08 1456 850 Agent * SusClientId = > >>>>'d8e156b1-63e6-4d4f-b387-92036a158657' > >>>>2007-04-04 20:18:08 1456 850 Agent * Base directory: > >>>>C:\WINDOWS\SoftwareDistribution > >>>>2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy > >>>>2007-04-04 20:18:08 1456 850 Agent * Network state: Connected > >>>>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows > >>>>Update Agent *********** > >>>>2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global > >>>>settings cache *********** > >>>>2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL> > >>>>2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL> > >>>>2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers) > >>>>2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No > >>>>2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads > >>>>2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic > >>>>Updates ########### > >>>>2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference) > >>>>2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at > >>>>3:00 > >>>>2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User > >>>>preference) > >>>>2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build: > >>>>5.8.0.2469, tz: +0100) =========== > >>>>2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet > >>>>Explorer\iexplore.exe > >>>>2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll > >>>>2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>>2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>>2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>>2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>>2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>>2007-04-04 20:57:14 1456 850 AU ############# > >>>>2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates > >>>>2007-04-04 20:57:15 1456 850 AU ######### > >>>>2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates > >>>>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>>>2007-04-04 20:57:15 1456 5c0 Agent ************* > >>>>2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates > >>>>[CallerId = AutomaticUpdates] > >>>>2007-04-04 20:57:15 1456 5c0 Agent ********* > >>>>2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error > >>>>0x80245003 > >>>>2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static > >>>>reporting data *********** > >>>>2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792 > >>>>2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM > >>>>2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG > >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 ) > >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm) > >>>>Notebook Pro Version 2.0 for IBM ThinkPad > >>>>2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date = > >>>>2005-10-13T00:00:00 > >>>>2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057 > >>>>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > >>>>IsUpdateRequired failed: 0x80245003 > >>>>2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service: > >>>>IsUpdateRequired failed, error = 0x80245003 > >>>>2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update > >>>>check returned 0x80245003 > >>>>2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003 > >>>>2007-04-04 20:57:36 1456 5c0 Agent ********* > >>>>2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates > >>>>[CallerId = AutomaticUpdates] > >>>>2007-04-04 20:57:36 1456 5c0 Agent ************* > >>>>2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for > >>>>update with error 0x80245003 > >>>>2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates > >>>>[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>>>2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result > >>>>= 0x80245003 > >>>>2007-04-04 20:57:36 1456 5c0 AU ######### > >>>>2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId > >>>>= {D35BAE6D-991D-4DCB-A249-FE447598C719}] > >>>>2007-04-04 20:57:36 1456 5c0 AU ############# > >>>>2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to > >>>>2007-04-05 00:57:36 > >>>>2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT: > >>>>{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04 > >>>>20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software > >>>>Synchronization Error: Agent failed detecting with reason: 0x80245003 > >>>>2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed: > >>>>error 0x80245003 > >>>> > >>>> > >>>>TIA > >>>> > >>>>XPclump > >>>> > >>>>"MowGreen [MVP]" wrote: > >>>> > >>>> > >>>> > >>>>>Please open the WindowsUpdate.log located in the WINDOWS directory > >>>>>[folder]. Scroll all the way to the bottom of the log. > >>>>>Copy&paste the last 40 to 50 lines or so of the log into your reply so > >>>>>we can see what's going on here. > >>>>> > >>>>>KB925902 is installed now, correct ? > >>>>>BTW, CA AV should not be causing any issues with the > >>>>>SoftwareDistribution folder. > >>>>>Is there any other security software installed ? > >>>>> > >>>>> > >>>>>MowGreen [MVP 2003-2007] > >>>>>=============== > >>>>> *-343-* FDNY > >>>>>Never Forgotten > >>>>>=============== > >>>>> > >>>>> > >>>>> > >>>>>XPclump wrote: > >>>>> > >>>>> > >>>>> > >>>>>>Thanks for the prompt response MowGreen. We are making *some* progress.. > >>>>>>
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