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From: Shenan Stanley on 21 Oct 2009 02:21
Untit1ed wrote:
> Suddenly this error started to show up when I am trying to use
> windows update. I didn't install anything before it happened.
> I tried to search for it, but solutions to restart service, or
>
> net stop wuauserv
> regsvr32.exe wuapi.dll
> regsvr32.exe wups.dll
> regsvr32.exe wuaueng.dll
> regsvr32.exe wucltui.dll
> regsvr32.exe MSXML3.dll
> regsvr32.exe qmgr.dll
> regsvr32.exe qmgrprxy.dll
> net start wuauserv
>
> don't solve my problem.

Shenan Stanley wrote:
> Doubt the 32-bit solution would work.
>
> Download/run this:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064
>
> Also...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products,
> if you wish.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> Reboot.
>
> Try again.

Untit1ed wrote:
> Thanks, but it didn't help.

A single response (not the four you posted) would be fine in the future.
*grin*

My next suggestion for you...

Download and install the following patches:

Description of the Windows Vista and Windows Server 2008 installation
software feature update released April 28, 2009
http://support.microsoft.com/kb/955430

Given what you have, you will specifically need this version:

Update for Windows Vista for x64-based Systems (KB955430)
http://www.microsoft.com/downloads/details.aspx?FamilyID=f8db990c-9136-4332-8c16-1bd79a1559d3

And the .NET Framework 3.5 SP1:

Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and
Windows Server 2008 x64
http://www.microsoft.com/downloads/details.aspx?FamilyID=98e83614-c30a-4b75-9e05-0a9c3fbdd20d

(Follow the directions given under "Additional Information" - three files in
a specific order.)

Reboot.

Ensure you have the latest version of the "Windows Update Agent"...

How to obtain the latest version of the Windows Update Agent to help manage
updates on a computer
http://support.microsoft.com/kb/949104

Specifically, given what you have, you will download/install:
http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x64.exe

Reboot.

Check for any additional updates via the normal method, install the
high-priority/critical ones found - if you can.

Reboot.

If some are still failing, try the following...

Open a command prompt (Run as Administrator) and type in the following
command:

netsh winhttp reset proxy

Reboot.

Try again.

Still failing? Probably should start looking in your WIndowsUpdate.log file
for answers...

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

You could - if you wish - post the last 50 or so lines of this log file here
for review... Although I suggest you look through it for obvious errors and
the likes first.

After you clear up any issues, reboot.

Check for any additional updates because of what you did above.

Still no good - also provide this information in your response:

- What AntiVirus software are you utilizing? Have you tried disabling it
and trying to get updates?
- What firewall application are you using (or are you using the built-in
Windows Firewall)?
- Are you behind any Internet Proxy server?
- Have you manually (or through any group policies) disabled any
services?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 21 Oct 2009 03:31
Make absolutely sure.

Untit1ed wrote:
> I have antivirus, hardware firewall, windows firewall, IDS and my computer
> wasn't used for any web surfing besides web-mail. It was mainly used for
> games. So I am pretty sure no attack or malware caused that problem.
>
> "PA Bear [MS MVP]" wrote:
>
>> There is a very good chance that you are seeing the effects of a
>> hijackware
>> infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support to
>> deal with malware infections such as viruses, spyware (including unwanted
>> software), and adware.
>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!)
>> in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting requested
>> logs
>> in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware:
>> • http://aumha.net/viewtopic.php?f=30&t=4075
>>
>> • http://mvps.org/winhelp2002/unwanted.htm
>> • http://inetexplorer.mvps.org/tshoot.html
>> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> Untit1ed wrote:
>>> Suddenly this error started to show up when I am trying to use windows
>>> update. I didn't install anything before it happened.
>>> I tried to search for it, but solutions to restart service, or
>>>
>>> net stop wuauserv
>>> regsvr32.exe wuapi.dll
>>> regsvr32.exe wups.dll
>>> regsvr32.exe wuaueng.dll
>>> regsvr32.exe wucltui.dll
>>> regsvr32.exe MSXML3.dll
>>> regsvr32.exe qmgr.dll
>>> regsvr32.exe qmgrprxy.dll
>>> net start wuauserv
>>>
>>> don't solve my problem.
>>>
>>> Please help.
>>
>> .

From: Untit1ed on 25 Oct 2009 00:38
No, none of these solutions work for me. And I am sorry for 4 replies, but
this community forum is really buggy, I couldn't see any of my replies for
more than a day (even used different browsers).

Here is the output of win update log when I am trying to start update process:

2009-10-24 21:31:29:387 648 b8c AU Triggering AU detection through
DetectNow API
2009-10-24 21:31:29:387 648 b8c AU Triggering Online detection (interactive)
2009-10-24 21:31:29:388 648 ecc AU #############
2009-10-24 21:31:29:388 648 ecc AU ## START ## AU: Search for updates
2009-10-24 21:31:29:388 648 ecc AU #########
2009-10-24 21:31:29:397 648 ecc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {2042C3A4-B52B-468A-9A9E-8DBDA670CAB1}]
2009-10-24 21:31:29:397 648 4a8 Agent *************
2009-10-24 21:31:29:397 648 4a8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-10-24 21:31:29:397 648 4a8 Agent *********
2009-10-24 21:31:29:397 648 4a8 Agent * Online = Yes; Ignore download
priority = No
2009-10-24 21:31:29:397 648 4a8 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2009-10-24 21:31:29:397 648 4a8 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-10-24 21:31:29:397 648 4a8 Agent * Search Scope = {Machine}
2009-10-24 21:31:29:397 648 4a8 Setup Checking for agent SelfUpdate
2009-10-24 21:31:29:397 648 4a8 Setup Client version: Core: 7.2.6001.788
Aux: 7.2.6001.788
2009-10-24 21:31:29:402 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-10-24 21:31:29:405 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:29:659 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-10-24 21:31:29:662 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:29:665 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-10-24 21:31:29:668 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:29:936 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-10-24 21:31:29:939 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:29:941 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2009-10-24 21:31:29:944 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:30:055 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2009-10-24 21:31:30:058 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:30:071 648 4a8 Setup Determining whether a new setup
handler needs to be downloaded
2009-10-24 21:31:30:071 648 4a8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2009-10-24 21:31:30:074 648 4a8 Misc Microsoft signed: Yes
2009-10-24 21:31:30:074 648 4a8 Setup SelfUpdate handler update NOT
required: Current version: 7.2.6001.788, required version: 7.2.6001.788
2009-10-24 21:31:30:075 648 4a8 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.2.6001.788"
2009-10-24 21:31:30:075 648 4a8 Setup WARNING: Cbs StartSession, error =
0x80070424
2009-10-24 21:31:30:075 648 4a8 Setup FATAL: Applicability evaluation for
setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.2.6001.788" failed,
error = 0x80070424
2009-10-24 21:31:30:075 648 4a8 Setup FATAL: SelfUpdate check failed, err =
0x80070424
2009-10-24 21:31:30:075 648 4a8 Agent * WARNING: Skipping scan,
self-update check returned 0x80070424
2009-10-24 21:31:31:341 648 4a8 Agent * WARNING: Exit code = 0x80070424
2009-10-24 21:31:31:341 648 4a8 Agent *********
2009-10-24 21:31:31:341 648 4a8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-10-24 21:31:31:341 648 4a8 Agent *************
2009-10-24 21:31:31:341 648 4a8 Agent WARNING: WU client failed Searching
for update with error 0x80070424
2009-10-24 21:31:31:341 648 a0 AU >>## RESUMED ## AU: Search for updates
[CallId = {2042C3A4-B52B-468A-9A9E-8DBDA670CAB1}]
2009-10-24 21:31:31:341 648 a0 AU # WARNING: Search callback failed,
result = 0x80070424
2009-10-24 21:31:31:341 648 a0 AU # WARNING: Failed to find updates with
error code 80070424
2009-10-24 21:31:31:341 648 a0 AU #########
2009-10-24 21:31:31:341 648 a0 AU ## END ## AU: Search for updates
[CallId = {2042C3A4-B52B-468A-9A9E-8DBDA670CAB1}]
2009-10-24 21:31:31:341 648 a0 AU #############
2009-10-24 21:31:31:342 648 a0 AU AU setting next detection timeout to
2009-10-25 09:31:31
2009-10-24 21:31:35:075 648 4a8 Report REPORT EVENT:
{5A2423D1-F3DF-4B71-8423-27154EA45552} 2009-10-24
21:31:30:075-0700 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070424 SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x80070424.
From: PA Bear [MS MVP] on 25 Oct 2009 01:27
The section of WU log you posted is useless.

Time to take a second look at
http://groups.google.com/group/microsoft.public.windowsupdate/msg/37e7e3baf9790b61


Untit1ed wrote:
> No, none of these solutions work for me. And I am sorry for 4 replies,
> but
> this community forum is really buggy, I couldn't see any of my replies for
> more than a day (even used different browsers).
>
> Here is the output of win update log when I am trying to start update
> process:
<snip>

From: Untit1ed on 25 Oct 2009 03:04
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.2.6001.788" - I
believe problem is here. It looks like a very common problem if I google it,
but no one solved it so far. Your solution doesn't work.
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