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From: PA Bear [MS MVP] on 17 Jan 2008 19:36
Try calling.

Repost:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

gadya wrote:
> I am having the identical problem!
> I tried to log a support call as recommended but the support site was
> inaccessible (after login)!
>
>> Joe H. wrote:
>>> "Ernst Klamer" wrote:
>>>> PA BEAR, thank you for your response and the link. I've sent an email
>>>> to Microsoft. I hope they can help me. If I have a solution, I will
>>>> post it here.
>>>
>>> Add me to the list. Having this issue since MS offered this update.
>>> Tried
>>> installing it alone and still not work. Update History shows the manual
>>> install as successful, but also shows the AutoInstall as failed. What
>>> is
>>> MS
>>> thinking? The same update is shown BOTH failed & successful. I've
>>> already
>>> sent email. Hopefully, MS realizes that this is a problem for many.
>>>
>>> Machine specs: Vista Ultimate, Quadcore Q6600.
>>
>> And did YOU open a free support incident, too? If users don't report
>> such
>> problems, MS may never fix it! (Generally speaking, no one from MS
>> monitors this peer-to-peer support newsgroup.)
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/

From: Ernst Klamer on 18 Jan 2008 17:13
No answer from MS today. I did however find this site:
http://forums.windrivers.com/showthread.php?t=81176 with a possible
solution for some of you.

Unfortunately, it didn't work for me. It still keeps on restarting 3
times, even in safe mode. But perhaps it works for one of you.

1. Click the windows button, in the search box type
system configuration
2. On the boot tab, check the radio button for safe mode.
3. Apply and OK
4. DO NOT RESTART as requested - click restart later.
5. Go to control panel, system
6. Click on System Protection on the left
7. Uncheck all the drives
8. Confirm you want to turn off system restore.
9. Go to control panel, windows updates
10. View Updates
11. Uncheck all updates except KB935509
12. Install selected updates
13. When it has installed, click the restart message and let the
computer restart.
14. When it restarts, it will restart into safe mode (having first
shown the configuring updates message).
15. Logon to your account
16. Click the windows button and type in System configuration in the
search box again
17. Select boot tab and change it back to where it was (normal)
18. Apply and ok and allow restart by clicking restart button that
comes up.
19. When the computer starts up again it should be in normal mode and
you may get a message that Vista has blocked a start up item (right)
click on the icon below the message and select run blocked startup
item. It is just the system configuration message about having altered
the system configuration.
20. Check the box on the system configuration message to never show
this again (don't worry it will the next time you use system
configuration).
21. Go back to control panel, windows updates and on the left, check
view update history
22. KB935509 should now be showing as successfully installed.
23. Go back to control panel, system and maintenance, system
protection and turn on system restore.

24. Post whether this worked for you or not please!




From: PA Bear [MS MVP] on 18 Jan 2008 20:14
[original/whole thread for reference:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/68102c148fed7992/daa335bd0f2bc872]

Ernst Klamer wrote:
> No answer from MS today. I did however find this site:
> http://forums.windrivers.com/showthread.php?t=81176 with a possible
> solution for some of you.
>
> Unfortunately, it didn't work for me. It still keeps on restarting 3
> times, even in safe mode. But perhaps it works for one of you.
>
> 1. Click the windows button, in the search box type
> system configuration
> 2. On the boot tab, check the radio button for safe mode.
> 3. Apply and OK
> 4. DO NOT RESTART as requested - click restart later.
> 5. Go to control panel, system
> 6. Click on System Protection on the left
> 7. Uncheck all the drives
> 8. Confirm you want to turn off system restore.
> 9. Go to control panel, windows updates
> 10. View Updates
> 11. Uncheck all updates except KB935509
> 12. Install selected updates
> 13. When it has installed, click the restart message and let the
> computer restart.
> 14. When it restarts, it will restart into safe mode (having first
> shown the configuring updates message).
> 15. Logon to your account
> 16. Click the windows button and type in System configuration in the
> search box again
> 17. Select boot tab and change it back to where it was (normal)
> 18. Apply and ok and allow restart by clicking restart button that
> comes up.
> 19. When the computer starts up again it should be in normal mode and
> you may get a message that Vista has blocked a start up item (right)
> click on the icon below the message and select run blocked startup
> item. It is just the system configuration message about having altered
> the system configuration.
> 20. Check the box on the system configuration message to never show
> this again (don't worry it will the next time you use system
> configuration).
> 21. Go back to control panel, windows updates and on the left, check
> view update history
> 22. KB935509 should now be showing as successfully installed.
> 23. Go back to control panel, system and maintenance, system
> protection and turn on system restore.
>
> 24. Post whether this worked for you or not please!

From: Ernst Klamer on 19 Jan 2008 07:41
I finally solved the problem. It had something to do with bitlocker,
missing some important files. I don't know why it doesn't want to
install the update but this is the solution that worked for me. You
need a 256 MB USB drive or bigger (temporary).

FIRST, MAKE A BACKUP!!!!

1 To fix Bitlocker, I just configured Bitlocker according to this
site: http://www.ehow.com/how_2101557_trusted-platform-module-tpm-chip.html

2 After the restart, you don't have to turn on Bitlocker. Just leave
it off, install your update and restart. It should then be
successfull.

3 Next thing is to remove the Bitlocker partition (1,5 GB), which has
been created in the first step. I don't want to use it, so I used the
instructions on this site: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1312214&SiteID=17

Note that you cannot add the 1,5 GB to C:, only to D:, if the is
adjacent to the Bitlocker partition. The above solution will move 1,5
GB from C to D. If you don't want that, use another drive partitioning
program, to relocate the free space.

Also note that I had to use the Vista DVD twice in step 3. First to
repair windows, as it "found problems with my computer" and, after a
restart for the second time, to use the option "startup repair". This
is not mentioned on the site in step 3, so it might not be applicable
for everybody.

Good luck.





From: Hermann Landes Hermann on 1 Feb 2008 11:11
Same problem but I found another solution. I have a dual disk system, with
vista installed on the second disc; boot manager grub.
After several update failures - install, reboot vista, automatic reboot,
install failure - I choose boot from second disc in BIOS boot menu, so
skipping grub. With this no problems during update procedure were noticed.

"Ernst Klamer" wrote:

> I finally solved the problem. It had something to do with bitlocker,
> missing some important files. I don't know why it doesn't want to
> install the update but this is the solution that worked for me. You
> need a 256 MB USB drive or bigger (temporary).
>
> FIRST, MAKE A BACKUP!!!!
>
> 1 To fix Bitlocker, I just configured Bitlocker according to this
> site: http://www.ehow.com/how_2101557_trusted-platform-module-tpm-chip.html
>
> 2 After the restart, you don't have to turn on Bitlocker. Just leave
> it off, install your update and restart. It should then be
> successfull.
>
> 3 Next thing is to remove the Bitlocker partition (1,5 GB), which has
> been created in the first step. I don't want to use it, so I used the
> instructions on this site: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1312214&SiteID=17
>
> Note that you cannot add the 1,5 GB to C:, only to D:, if the is
> adjacent to the Bitlocker partition. The above solution will move 1,5
> GB from C to D. If you don't want that, use another drive partitioning
> program, to relocate the free space.
>
> Also note that I had to use the Vista DVD twice in step 3. First to
> repair windows, as it "found problems with my computer" and, after a
> restart for the second time, to use the option "startup repair". This
> is not mentioned on the site in step 3, so it might not be applicable
> for everybody.
>
> Good luck.
>
>
>
>
>
>
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