Windows Update fails with error code 8007066F
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From: joelc on 14 Sep 2008 13:03 I am taking this opportunity to reply only in light of the unresolved issue. I am running Windows Vista 32 bit Home premium edition. I have Office 2007 Enterprise Edition for students. All of these are not articles, they are Micosoft Office security updates that came to my system through microsoft update which is set to automatcially run and install found updates. All of these failed to install and received the error code 8007066F. KB951596 KB951944 KB951808 I have attempted to resolve through microsoft support but (the names are many and difficult to respell here) their time zone and mine do not match so when I can call them they are not open. I have "repaired" "uninstalled" and "reinstalled" office 2007, I have run office diagnostics, I have sent the support crew screen shots of all attempted procedures, yet not a sole person has told me what the error code actually means. What is a 8007066F error code? What causes it? Where does it come from? and I am truly curious about this---why is there no explanation of it on the microsoft error code system support web sites? The link that you get offered when an update fails for help with rejected windows updates (?) which then says that windows has nothing on the error code and then offers generic help links from microsoft support. I am thinking the error code has something to do with upgraded XP to Vista systems or the office software itself. I run spyware and antivirus software registry cleaner software regularly and have never had an incident on my system. However, I have even attempted to download the updates stand alone and install from the downloaded file, they rejected again with the same error code and I have also tried an install of the updates from a safe mode only to find out windows update on vista does not run when in safe mode. My experience with the error code goes all they way back to May which tells me the KB updates themselves are questionable(?). I have hidden the security updates so Vista will not try to reinstall them every time I turn my system on but I am truly at a loss for what to do. I cannot be up at 2am my time to tallk to a technician whose name I cannot even pronounce. I am open to any suggestions on fixes for the error code, I sure would like to know about it, and if anyone has ideas on what to do other than hide them so they will not constantly reoccur. Thanks for allowing this post, I welcome any help ideas on this. joelc -- joelc Posted via http://www.vistaheads.com
From: BYU427 on 9 Oct 2008 02:58 My problem was more complex. Not only did I get this error code for Office updates, but I also got error code 1643 for all other updates. I was able to fix both of them. I'm not 100% sure that the first fix had anything to do with the second, so I'm going to tell you what I think will fix your problem alone, but I will also list every step I took, just in case the two problems were tied together. The office fix was the LAST thing I did. I had two versions of Office 2003, then upgraded to 2007 Pro, then upgraded that to 2007 Enterprise. I also upgraded from XP to Vista. I don't think it matters which version you have, the link below will guide you thru the steps you need to take to clear out any and every version of Office there is on your computer. Once they are COMPLETELY gone, you will be able to re-install and the updates will work just fine. http://support.microsoft.com/kb/928218/en-us It states that you should uninstall using the regular uninstall method instead of going through all of these steps. I used the uninstall on all of the versions I could, but it didn't work on all of them (said I needed to verify the existence of the source files). FYI: I think Office12 is office 2007 and Office11 is Office 2003. You will also need to look at http://support.microsoft.com/kb/322756/ as part of the process. All in all, following these steps took me about 3-4 hours. Before I fixed my Office problem, I thought I should fix and get any updates for Vista. The other piece of my problem was my .NET Framework. Somehow it got messed up, I assume during the upgrade to Vista. I found this .NET Framework cleanup tool: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx I had to reboot in safe mode for it to work. If you use it you have to re-install it again. Just search MS downloads for Re-distributable .NET 1.1 or 1.0, whatever you have. After fixing my .NET Framework, I also downloaded Windows Installer 4.5 (KB942288). After downloading Windows Installer, I started on my Office 2007 fix above. Again, I don't think you will need to do the .NET or get windows Installer 4.5 to fix your Office updates, but just in case I listed my fixes for those here too. "NikkiLund" wrote: > I have looked at all the posts and nothing seems to be helping the situation. > Did Ken Roy get his problem fixed? If so please let me know how you did it! > > Thank you. > > "PA Bear [MS MVP]" wrote: > > > Crossposted to Office Update newsgroup] > > > > KB946691 is not an Office 2007 Update, it's a KB article telling you how to > > resolve the installation problem you encountered: > > > > You receive an error message when you try to install the 2007 Microsoft > > Office suite Service Pack 1 > > [ignore the listed Errors] > > http://support.microsoft.com/kb/946691 > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > AumHa VSOP & Admin http://aumha.net > > DTS-L http://dts-l.net/ > > > > > > KenRoy wrote: > > > I am running Vista SP1 and Office 2007. The windows update fails when > > > trying to install the Update for the 2007 Microsoft Office System > > > (KB946691). The error code is 8007066F with no other information. I have > > > searched the Help and Support and this Forum with no good answers. > > > >
From: BYU427 on 9 Oct 2008 02:58
My problem was more complex. Not only did I get this error code for Office updates, but I also got error code 1643 for all other updates. I was able to fix both of them. I'm not 100% sure that the first fix had anything to do with the second, so I'm going to tell you what I think will fix your problem alone, but I will also list every step I took, just in case the two problems were tied together. The office fix was the LAST thing I did. I had two versions of Office 2003, then upgraded to 2007 Pro, then upgraded that to 2007 Enterprise. I also upgraded from XP to Vista. I don't think it matters which version you have, the link below will guide you thru the steps you need to take to clear out any and every version of Office there is on your computer. Once they are COMPLETELY gone, you will be able to re-install and the updates will work just fine. http://support.microsoft.com/kb/928218/en-us It states that you should uninstall using the regular uninstall method instead of going through all of these steps. I used the uninstall on all of the versions I could, but it didn't work on all of them (said I needed to verify the existence of the source files). FYI: I think Office12 is office 2007 and Office11 is Office 2003. You will also need to look at http://support.microsoft.com/kb/322756/ as part of the process. All in all, following these steps took me about 3-4 hours. Before I fixed my Office problem, I thought I should fix and get any updates for Vista. The other piece of my problem was my .NET Framework. Somehow it got messed up, I assume during the upgrade to Vista. I found this .NET Framework cleanup tool: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx I had to reboot in safe mode for it to work. If you use it you have to re-install it again. Just search MS downloads for Re-distributable .NET 1.1 or 1.0, whatever you have. After fixing my .NET Framework, I also downloaded Windows Installer 4.5 (KB942288). After downloading Windows Installer, I started on my Office 2007 fix above. Again, I don't think you will need to do the .NET or get windows Installer 4.5 to fix your Office updates, but just in case I listed my fixes for those here too. "SAber" wrote: > I have an identical situation. Is a fix available? > > "NikkiLund" wrote: > > > I have looked at all the posts and nothing seems to be helping the situation. > > Did Ken Roy get his problem fixed? If so please let me know how you did it! > > > > Thank you. > > > > "PA Bear [MS MVP]" wrote: > > > > > Crossposted to Office Update newsgroup] > > > > > > KB946691 is not an Office 2007 Update, it's a KB article telling you how to > > > resolve the installation problem you encountered: > > > > > > You receive an error message when you try to install the 2007 Microsoft > > > Office suite Service Pack 1 > > > [ignore the listed Errors] > > > http://support.microsoft.com/kb/946691 > > > -- > > > ~Robear Dyer (PA Bear) > > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > > > AumHa VSOP & Admin http://aumha.net > > > DTS-L http://dts-l.net/ > > > > > > > > > KenRoy wrote: > > > > I am running Vista SP1 and Office 2007. The windows update fails when > > > > trying to install the Update for the 2007 Microsoft Office System > > > > (KB946691). The error code is 8007066F with no other information. I have > > > > searched the Help and Support and this Forum with no good answers. > > > > > > |